Great experience moving into our unit today with Sam! She was courteous, knowledgable, and we were…read morein and out in 20 minutes with keys to the property that will hold our belongings for a short period of time. Thanks again Public Storage!

If I could give zero stars I would…read more We are storing the contents of our home in four storage units at this location as we go through an unexpected home renovation of a home we just purchased. We went yesterday to grab a few things and immediately discovered that there is a vermin infestation in the units. They are in several different locations on the property, so I can deduce that the issue is not isolated to our units alone. We are not storing food or scented items. Most of our items are porous and will need professional remediation to salvage or just need to be thrown out. I am absolutely devastated. To add insult to injury, we've tried to contact the office multiple times and even went to the office and no one is there. In total we pay over $1200 for storage (and going up because they arbitrarily raise your rate every month). DO NOT RISK IT. it's cheaper to rent an apartment to store your stuff safely and in a climate controlled manner.

today was a long day but Glenn with New Market Mini Storagr was such a wonderful help. it was…read moreextremely cold today and I locked the keys inside the truck with my cell phone and wasn't able to call for help (I don't know anyone's phone numbers by memory). we waited for AAA service to arrive and help unlock the truck but they were over an hour late from their estimated time. Glenn let me use his vehicle to go get the extra set of keys so we could get our day started again. I loved the service and it went above and beyond what anyone could ever expect!!!! thank you Glenn, wonderful service and friendly to boot.

From the owner: Climate Controlled Units RV, Boat and Car Storage…read moreBoxes, Locks and Moving Supplies

Ashley Sutton, the store manager, is extremely rude, aggressive and unprofessional. Today, I called…read moreto inform about the fact that the storage facility is extremely hot. I also recalled that this is a reoccurring issue and that back in May , she was made aware of it. Ashley responded by asking " do you own a home?" then suggested that I should stop renting out of this location, where I have been for several months. Another tenant, named Susan, was present during my call with Ashley and could be heard complaining about the extreme heat, just like I did. During our phone interaction, Ashley was on speaker phone and other Tenants witnessed her extremely unprofessional and rude behavior ( she kept on talking over me). Susan, the other Tenant, was so offended by the manner in which Ashley Sutton spoke to me, that she went to the office and informed Matthew Lunstrum. Ashley referred to me, the paying Client as: " Hon" and in a condescending manner suggested that I should take my patronage to a different company. Clearly, Ashley forgot that the agreement that I signed states that these storage units are supposed to be climatized and free of pests. She's selling these units as " climate controlled" but that's False. Back in May when I noticed the lack of climate adjustment, Ashley lied and stated that it would get fixed. Today, she rudely responded that someone would get called but the issue will not be fixed on this date. If Ashley was a "homeowner" she would know that once the HVAC SYSTEM is fixed / a Tech is in fact called ; the lack of climate adjustment issue doesn't keep on occuring.

I have been with this facility for at least 2 years and have been very happy with the staff. Thank…read moreyou so much Ashley for a great customer experience. I value your knowledge of the business and returning my call.

Very easy to navigate the website and secure the rental. The rental was spotless as well as the…read moreentire building. Handy moving cart was available in the building. Convenient location. Highly recommended.

No problems with this storage facility. Staff was very helpful as we moved out. They will work with…read moreyou. I will use again.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

I've rented a small unit here for the past two years to store supplies for my nonprofit, and I've…read morebeen very happy with the experience. The facility is consistently bright, clean, well-maintained, and secure. I especially appreciate the 24/7 access, which makes it easy to pick up or drop off items whenever our volunteer schedule requires it. The rates have been very reasonable, and the location is convenient. The wide hallways, available carts, and easy access make loading and unloading quick and hassle-free. If you're looking for a clean, convenient, secure, and affordable storage facility in Frederick, I highly recommend Extra Space Storage.

Recommended. If you need a storage space, here is the one for you, a clean facility, and…read moreprofessional staff.

Robert helped me get a space. No hassle. He was knowledgeable and very nice. Thank you, Robert.read more

This is one of the most wonderful places to use a storage facility. Shame ar is amazing at the…read morefront desk, nice, knowledgeable and Kristen not only spent the day when my silly self lost them on the property but called me when she found them. Clean, secure and amazingly professional.

I rented a unit at this location in April 2026. The facility itself was clean and the staff I…read moreworked with were great and I have no issue with them My disappointment is with the pricing. After only about three months, my monthly rent was increased from $360.40 to $494, which was approximately a 37% increase. While I understand that the agreement is month to month and rates can change, such a large increase after such a short period felt misleading and made the advertised introductory rate seem far less meaningful. After I called to discuss it, they agreed to reduce the increase to about 17%. However, I still feel bait and switched a bit. The only reason I am remaining with them at this price for a month or two is because it would be inconvenient for me to move everything right now. Again the staff as been great but if you're considering renting here I would recommend asking about how quickly rates can increase after your introductory period so you can factor that into your decision. I was certainly caught off guard and will be finding a new storage unit that does not jack up prices like this.

CubeSmart of Frederick has locked my storage unit ('overlocked') and cut off gate access when my…read morepayment is 5 days late, due to the loss of a visa card and its replacement. I checked my lease, and it clearly states they cannot add a late fee until 15 days past due - my due date is the 12th. I called the local office, and no one answered. I then called their national office, and the representative told me they do not include it in the leases, but that when their stores assess a late fee, they can override and deny access. However, no late fee can be assessed at this point per my lease. It states that a storage fee can be assessed only after the fee is 15 days past due. I called the local store again, and they said they have a different regional policy, but have not provided it. I am specifically in Frederick to sell items from this storage, and my time to handle this is limited. CubeSmart also raised the rent by 30% within two or three months of my move-in and discarded a storage bag on a cart while I was retrieving my other cart. The office was closed, so I was unable to speak to them, but they sent me a message saying they threw away my 'trash." They are unbelievably rude and aggressive. Another item: I was moving multiple items to meet an Uber and took the cart to the pickup point just outside the gate when a rude woman approached and demanded, "Why is this cart outside the gate?" I said, obviously, I was moving things to Uber - there was no information on the gate that said you could not load a car outside the gate. There is also nowhere to dispose of trash at this facility. Worst service ever, rude people, who deliberately try to be rude when they could just be normal.

East Frederick storage is a very bad place to store your belongings. They are liers and sell you an…read moreinsurance policy that you pay for and they won't give you anything. All my stuff was destroyed by water, mice, bugs and the people who work in the office know this is going on, and they sell this insurance with the knowledge of knowing you will not get anything for damages. The company they have is a third party cubesmart, handling complaints and they won't even return a call from you. This whole business needs to be shut down!!. This is horrific, my furniture and my stuff all was destroyed and to the point of unrecognizable after all the water and mold and bugs and mice that destroyed everything. The office is rude and just blatant liers. I have pictures of all the damages and would like to post them if yelp wants them I would not go near this business, stay away, they need to be shut down!!! They deserve 0 stars but, I have to show 1 star to post this

I am writing to personally thank you both Ashley and Stephanie for the exceptional customer service…read moreyou provide. Whether I am calling or visiting the office to make my monthly payments, you are always excellent communicators and incredibly helpful. I have been a customer for nearly four years, and I recently recommended CubeSmart to my oldest daughter when she moved back home. She is now a customer as well and is very happy to experience the same great service I have enjoyed. I will continue to recommend your storage facility to anyone I know looking for a recommendation. Thank you again for all that you do.