CubeSmart of Frederick has locked my storage unit ('overlocked') and cut off gate access when my payment is 5 days late, due to the loss of a visa card and its replacement. I checked my lease, and it clearly states they cannot add a late fee until 15 days past due - my due date is the 12th.
I called the local office, and no one answered. I then called their national office, and the representative told me they do not include it in the leases, but that when their stores assess a late fee, they can override and deny access.
However, no late fee can be assessed at this point per my lease. It states that a storage fee can be assessed only after the fee is 15 days past due. I called the local store again, and they said they have a different regional policy, but have not provided it.
I am specifically in Frederick to sell items from this storage, and my time to handle this is limited.
CubeSmart also raised the rent by 30% within two or three months of my move-in and discarded a storage bag on a cart while I was retrieving my other cart. The office was closed, so I was unable to speak to them, but they sent me a message saying they threw away my 'trash." They are unbelievably rude and aggressive.
Another item: I was moving multiple items to meet an Uber and took the cart to the pickup point just outside the gate when a rude woman approached and demanded, "Why is this cart outside the gate?" I said, obviously, I was moving things to Uber - there was no information on the gate that said you could not load a car outside the gate. There is also nowhere to dispose of trash at this facility.
Worst service ever, rude people, who deliberately try to be rude when they could just be normal. read more
