I needed storage close to the area I'm moving into and Castle Mini Storage had the best rates…read more Russell, the manager, is very helpful and knowledgeable. His customer service was fantastic and I appreciate all his help. Also, Elvin was very helpful as well. I highly recommended using this location to fulfill your storage needs, if your looking for fair priced storage in the area.

From the owner: Are you looking for secure and affordable self storage in Rockville? Castle Mini Storage is here to…read moreserve your needs! Our clean and modern facility features 24/7 access for the ultimate in convenience. Day or night, early or late, our facility is always open to our customers. State of the art surveillance cameras constantly monitor and record, keeping our storage facility as secure as possible. If you're storing bulky or heavy items, please feel free to borrow our dollies and handcarts for no extra charge. We also feature convenient drive-up units, providing storage options for all kinds of customers. Our online bill payment system is the easiest method for keeping up to date with your rent. Simply access your account online. If you have any questions at all, our dedicated call center is waiting to hear from you.

I initially rented a unit on 03/14/26. The manager was personable, knowledgeable, explained…read moreeverything about the facility in detail, and showed me the facility units. The storage facility is clean, bright, modern, climate-controlled, secure, well-kept and well-managed - everything one would hope for In storing their belongings. The initial unit monthly price is fair/competitive for the Kensington/Rockville area, but I am concerned about the floating rate increases after six months. It would be nice to lock in a set rate for at least one year. As I understand, there is no cap on rate hikes or the frequency of hikes In Montgomery County (MC). This seems to be a new trend in storage unit facility management where a corporate third party oversees pricing for a storage facility by using a computer algorithm. Many different major local storage companies have subscribed to this third-party practice in MC. For a consumer, it is difficult, impractical, unnerving, and seems unfair in trying to manage one's storage/moving costs in one's budget with these price increase unknowns. Before moving one's belongings into any storage facility unit, one should consider the length of time the unit will be needed, the possibility of unlimited rate hikes in planning their budget, and future moving costs. I rate this facility FIVE (5) STARS because they earned the rating at my point of sale.

False advertising. Rate will increase 2-3 times every YEAR. $29/month turned into $65/monthread more

I was attended by Jason who is an amazing person helped me out and even gave me a lock for my…read morestorage since I'm a new user he gave me plenty of advice and was sooo helpful definitely recommended

I reserved the unit online and canceled 2 hours later, tried to chat with customer service and got…read more"disconnected" Find a reputable company.

This U-haul location is definitely mid. I found the employees friendly and helpful, but it's a…read morerelatively small location with a small staff, so there's only so much they can do. I made an "appointment" to have a hitch installed at 3:30, and dropped off my vehicle at that time, but they weren't able to start work on it until 6pm (!) because the installation before mine took way longer than expected, and they only have one mechanic. The staff were super transparent about the situation, and that was really helpful, but it was still a hassle. Unless you're doing something super simple like buying boxes, I would suggest going to a larger location like Takoma or Bladensburg Rd. In DC.

He came out and he filled my propane container quickly and efficiently, and he was very friendly…read moreand polite.

I called, showed up in person & spoke with Lillian about canceling my Storage a week a head of…read moretime. My card is no longer being used to pay for my unit but now another person's unit. I am struggling right now & have moved the funds to another account. But as we all know more than the concern of funds is the issue of my credit score. I discovered an ExtraSpace payment via email at 5am. By the time their location opens & their processing center actually stops using my card. My credit score will have dropped 50 points. AGAIN. It's not how you start its how you finish. I WILL NEVER RENT FROM EXTRA SPACE STORAGE AGAIN.

0 Stars if I could. There was allegedly a flood and the employees went into my unit, took my…read morepersonal property that was allegedly "damaged" and disposed of it. The office has failed to provide photos of what was disposed of or why it needed to be immediately disposed of without providing me the opportunity to pick up the items. No manager will contact us back. Left numerous calls, voicemails, emails.

I simply cannot say enough about how great the entire staff of this facility has been…read more Everyone is great - but ESPECIALLY the Manager Rosa Villalta. She is simply one of the most accommodating and friendly people you will ever work with in ANY service establishment.

This place straight up scams customers on rent. They went up $58 within 4 months without any notice…read morewhich was on the contract. The original rent was only $88 and it's still advertised as such, but on the bill now it says $146. wrote emails asking for answers no one responded. It's a fraud business and people need to take legal actions against them.

Started leasing a unit in March of 24, in July of that same year they doubled my rate due to…read more"market conditions" I looked this up and they upped the rate as soon as they were legally allowed. Then just got a notice one year in that they were doubling my rate again. Not to mention the maintenance of elevators and other common areas at this location is lacking.

Rented a unit in March and moved our things in. Only three months later, we've just received notice…read morethey are (literally!) doubling our monthly rate. They have our email and phone info of course, but we got the notification via a postcard. The postcard says their rates are "adjusted depending on current market conditions." There's no way "market conditions" caused them to have to double our rent in the last three months.

Hours do not reflect office hours, which is frustrating when trying to get in for the first time.read more

It was so easy to check in and it was clean and everything I asked for was there. The staff was…read morealso really helpful in deciding what size space I would need. I would recommend this place! The only downfall is that the front desk it's hard to get a hold of if you're trying to call. In person that was a different story they were very helpful