They r pathetic! They ALMOST ALWAYS mess up my drive through orders. If Panera Bread employees are not smart enough to get an order correct through a microphone then they need to shut the drive through down. And don't tell them to fix it, they will debate w u & also not give u your money back for correcting the item. The Strawberry Poppyseed salad DOES NOT have chicken in it! There are two variations on the menu, but bc "there's one button" these ppl don't have enough wits to ask "chicken or no chicken" (even though I never said I want the chicken salad) This place is ridiculous. I absolutely hate food service in Texas, they suck, big time. read more

The Panera Bread off E Central Texas EXPwy is the best when it comes to the food and drinks. The sever at the drive thru just needs to pay attention when you place the order and check your order when receive it because I had to go around again the drive thru to pick up the rest of my order. I love this place. read more

The food and service here were absolutely wonderful. This was my first time trying Panera and it was an awesome experience. We were on the run so we used the drive thru. The service was not only really professional but speedy as well. The bagels here we delicious, being toasted perfectly. The panini was nicely pressed and had robust flavor using a unique ingredient combination. The chips were a nice addition being salty and crisp. We loved it and plan on returning soon. read more

Panera Bread - The panini was nicely pressed and had robust flavor using a unique ingredient combination. - Soup Near Me - Killeen, Texas

Nice clean atmosphere, we don't have many clean restaurants in Killeen. Food is great and they have healthy options for you. Love that they have a walk up kiosk to place your own order and customize it to your liking. If you don't like healthy food or delicious baked goods then this is not the place for you. But if you're looking to eat better while eating take out this is the place to go! read more

This place is a bit pricey but it is conveniently located near my home, so I visit often. I like the sandwiches the most. The soufflé, muffin, and cookies are great. the cinnamon crunch bagel, toasted, sliced with hazelnut spreading is life itself! read more

Panera Bread - Turkey sandwich - Soup Near Me - Killeen, Texas

One of my favorite Panera locations. Has great ambiance, clean, delicious food, and quick friendly service.

I wasn't impressed with the service but the food was pretty good. I did have to go back and ask if my Chai Tea Latte was supposed to only fill half the cup; for $4 you would think they would fill the cup to the top! We probably will not go back. read more

Panera Bread - This looked better than what it was; luckily I only paid 99 cents for it. - Soup Near Me - Killeen, Texas

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I ordered using their app and had food in three minutes while sitting at a table. You tell them your table number on your order and they deliver it and you pay with apple pay if you have it set up. The French onion soup was very good as was the bread delivered with it the pastry was discounted when ordering through the app. If I eat at pandora I will order electronically. read more

This is brand new and was right next to our hotel. The staff was friendly but were not trained well. The dining room was dirty and the tables had not been cleaned. The food was good, but they were out of my favorite coffee when we got there, which I pointed out to them and they made a fresh pot. The manager herself was sloppy in appearance and it was reflected in the restaurant. read more

I've been here twice both my experiences were great. The first time was just for pastries. They greeted me upon walking in and I didn't have to wait long in the line.. The second time me and my husband dined in and it was great also . It was too cold inside for me although there was plenty of room to dine in so after we ordered electronically on the machine they had we took our drinks and the buzzer for when your food is ready and sat outside . Within 10 min they brought our food to us. Was a bit expensive for a sub sandwich, a salad and 2 pastries but it tasted great , fresh and flavorful. Was a good experience and I would recommend to friends. read more

Panera Bread - Broccoli and cheese soup and salad - Soup Near Me - Killeen, Texas

Panera ignored me in the drive-through, charged me $8 for half a sandwich (which was little more than a thin slice of turkey between two slices of bread), and hastely sent me on my way without my pickle! I will never waste my money at this overpriced establishment again. read more

I'm convinced the rudeness must come from a culture of not caring about customers. These people are nasty. There have been some exceptions of coarse but overall it is not for me. I stay at the hotel next door and used to eat there often. Too many different circumstances for me read more

My husband and I go here about once a week and usually have no complaints. However today we had a much different experience. First they were out of hot coffee (no biggie) so we ordered lattes instead. We finished our food and sat for 10 more minutes before we had to remind the staff for a second time that we were still waiting on our drinks. The bread and rolls came out cold and this location was out of many ingredients. Many of the unused tables and a high chair we picked up were not even wiped down and had food everywhere. I'm not sure what was going on today but it was not a pleasant experience. read more

Ordered autumn squash soup and a turkey avocado sandwich which was really good. There wasn't much turkey on it but it was very delicious. Autumn squash soup is seriously my favorite! The guy at the front was very blah and the guy who brought the food was super quiet and awkward. read more

Panera Bread - Autumn squash soup with turkey avocado sandwich and my husband got clam chowder with a turkey bravo. Very good! - Soup Near Me - Killeen, Texas

Great place for a quick brunch, usually very fast service with friendly staff. Ive never found the atore to be dirty or unkept.

ordered 6 short bread cookies for around $10 without icing on them. We already paid for them and was told I had to wait until the next day to pick them up which was no problem. The next day rolls around and my husband goes to pick them up at the time they told me to. He gets there and they say "yeah we didn't make them" uhm? That's not okay. I paid for them and confirmed my order and they told me that "yes they will be ready by 11 tomorrow!" They didn't even call to tell us. Instead waited until we waisted our time and gas for them to just tell us "yeah they didn't make them" bull crap and unacceptable read more

I love panera but this location can't seem to get it together. The food is always delicious BUT the wait at the drive thru is terrible and the fact that my order is typically wrong discourages me from returning to this location. We need healthy options in Killeen... Panera, step your game up. Please!! read more

Food is usually good... They just tend to forget half your order. I did an online order and it took 15 minutes past it's ready time. When you're on lunch break and it's a grab & go, I don't have time to drive back. I love Panera, but I'm so disappointed in this Killeen Panera. read more

It was actually pretty good. Great service and food was very nice but edges of the bread was really chewy but overall it was nice and cold read more

Panera Bread - It was pretty good but the bread was really chewy on the edges but overall it was pretty good - Soup Near Me - Killeen, Texas

The two times I've been here I've been impressed. Their atmosphere is calming and quiet. I got their broccoli and cheddar bread bowl and a turkey and avocado BLT. Very delicious! The staff are friendly and the girl who brought out our food was real nice. We will definitely be going back! read more

Panera Bread - Turkey and avocado BLT. Very tasty..love the fresh avocado and BACON!!! Can't go wrong with bacon. - Soup Near Me - Killeen, Texas

First time at this Panera. Came in on a slow Sunday evening. The staff were very friendly. The food was quick and delicious. I will definitely be back. read more

This establishment can't follow simple instructions. They have screwed up multiple orders. It's like the don't care about customer satisfaction. Fix? Fire everyone of them and start over. read more

I can tell you I'm very disappointed in size of 'full' salad. Ordered two yesterday which came to $18.00 and they were so small!! One was Greek and one was Greek with chicken and Fuji apple. What a joke‼‼ Pretty sure I will not be patronizing Panera again. Too much $$ for too little. read more

Really shitty service from someone named Kevin here. Panera has some form of a Cuban sandwich but instead of trying to assist me make my order Kevin was way more interested in being catty & generally unhelpful throughout the entire experience. He made no attempts at any recommendations and had no idea what came on any sandwich (mind you I was in the drive thru so it was super hard to read all that small print on the screen). I was really relying on the customer service from Panera and this particular location just failed to deliver on all accounts. I actually left & went to the McAllister's just down the street. Way better service there. read more

What a great experience! Today I mistakenly tossed my receipt in the trash. The issue with this is that I need the receipt for my companies reimbursement program. I live over an hour away in Austin. I contacted the store after hours and the manager on Duty Jennifer was so kind and patient. She took down all of my information and promised to follow-up with me. She called back 20 mins later and could not find the receipt. She gathered some more information and committed to calling me once she found it. She was able to find the receipt and she never asked why I needed the receipt. Jennifer exemplifies word class customer service and she is definitely an asset to this location and the company. Thanks so much Jennifer! read more

I placed an order online including half a sandwich, half salad, and other items. After waiting for up my order at Rapid Pick Up (ha! I always have to wait) and driving 5 miles back home, I learned that only part of my order was in the bag. Not only was this frustrating, but I had to drive 5 miles back to Panera Bread to get the rest of the order. The manager was unsympathetic. No apology was given from the manager for the error. The location is poor (traffic in that area is awful). Also, it's dangerous to have to walk across the drive thru lane to get into the restaurant. The service is slow and inconsistent. Add in poor customer service and subpar management and you've got a recipe for disaster. And two less customers. We won't be visiting this location again. read more

Went to the bathroom first and it was trashed at 807 am. A tell tell sign that the management and restaurant are not up to par. I went to go order and I noticed there was tons of dirt on the floor and counter by the stations where they prepare your food and at the bakery area near the bagels and the bread at 8:15 in the morning. That is pretty sad when I ordered I noticed that they did not have gloves on or wash their hands I think that this that is supposed to be mandatory. when I ordered my bagel the lady asked me if I wanted it toasted or sliced and I said no because it should be pretty warm she's like oh yeah they just came out of the oven but I got it out of the bag when I was walking to my car it was ice cold and I t looked like it was yesterday's bagels because the sugar was already melting. I would not recommend this place and I'm actually disappointed in Panera. read more

Not up to Panera standards. Save some time and go to McAllisters.. wasn't ready on time, the food was somehow still cold, and they were out of multiple ingredients, and all the sandwiches were light on ingredients. Usually a fan but won't be back to this one. read more

Panera is good! The place JUST open, so they ARE packed and very busy BC they are so good! They do mess up orders a lot, but that's anywhere. You tell them to fix it, and they'll fix it and give you free stuff sometimes as their way of saying sorry. At this point, don't go in there expecting your food in 5 minutes, when the restuarant is packed!! Come on, that's not going to happen. Yet, Panera's food is good, like always, and things need to die down a little before faster service occurs. read more

When you wait in the drive through line for 20 minutes for your over priced lunch just to get back to work and scarf it down because it took so long. And you realize that it's wrong. Seriously 20-25 minutes sitting there and you can't get out of the drive through to escape the wait and then it's wrong. Get it together Panera if you are going to over charge your customers at least get the order right. If I could give no stars I would. And I normally don't post reviews but this happens almost every visit. read more

Worst panera I've ever seen. Watched my food on the counter for 15 minutes before I got up to get it myself, waiting a total of 31 minutes after ordering on a slow Saturday morning. I even saw the manager herself push my food further back on the counter and let it get colder without questioning why it was still sitting there. Asked myself for a new bagel that wasn't cold at the food counter and I got nothing but grunts and asked if they could just reheat it instead. Then two different employees asked two other different employees to get one for me as well. Low and behold three more bagels showed up. Poor communication and training of how employees should handle issues like that. They definitely need a manager that can manage a staff, not be running food herself. read more

Don't go there sever forgot my order. The tables were unclean. I was expecting a refund on my order never got one. I reported them to there company and nothing happened. Usually I get a response back in a few minutes or and hour. Panera Bread was my favorite place when I need a break. Killeen Panera Bread needs NEW management. read more

The food is good on some days. This is not like any Panera I've eaten at before- the atmosphere here is "life- sucking, morbid". They don't have the table numbers at the kiosk so you have to hunt them down, the tables are usually dirty, and the whole tables food will not come in all at once, we waited 10 minutes for a kids grilled cheese and Mac n cheese. When you consider price, service, cleanliness, experience- In the end I would prefer to go to Jason's Deli where the atmosphere is better, food is equally as fresh and price is a lot cheaper. read more

Two stars because of terrible service. A slow cashier took forever taking the order of three gentlemen in front of me. My buzzer went off so I went to pick up my order which was not ready. I went back to sit down and waited another couple minutes for my food which did not come with the cream cheese I requested. Third bad experience in a row here but it still beats the one star breakfast at the hotel!! read more

Our cashier was friendly. But they were out of nearly everything on the menu. The dining room was a mess. We couldnt find a clean table to so at so had to wipe off our own. The drink station was empty of napkins and lemonade. Service was slow. We waited 20 minutes just to order. Youre better off going to Jason's or McaLlisters. read more

We've been here before and usually everything is up to par but today we were extremely disappointed. We paid $40 for two sandwiches, a soba noodle bowl and the smallest portion of Mac and Cheese ever. Asked one of the people that tended to the tables and was just told that this is the normal size. Could've gone to a restaurant and spend the same amount of money for better portions. read more

Common Panera...... Thought I would treat my co-workers, so I order the baker's dozen bagels. I was one of the first customers in line. I ask specifically for 6 cinnamon bagels, 2 blueberry, then another random 5. Since the words on the drive through menu are so tiny, it's IMPOSSIBLE to read the flavors, I just trusted their judgment to give me a variety . I get there, they say they didn't have blueberry. Ummm okay? What's up with that? Anyway, I just said okay, please pick out a random variety. When I get to work, I look in the box, there is my 6 cinnamon, and 7 chocolate chip bagels. I mean REALLY? Is that what the words "random variety" mean to you? They were still eaten up, but I have gotten this deal many times over the years (from different locations) and they always know how to mix up the variety. My second issue is that I asked for them to be sliced. When I check, a few of them had gone through a "portion" of the slicer. Meaning they had sides missing, but they were still unsliced. Get your stuff together Panera...... read more

Terrible disappointment. I have never been to a Panera Bread before, but from others comments, this just must be a bad one. Me and my daughter waited 55 minutes for 2 pesto sacchettinis. When they finally brought that out, (it was good, by the way-the cook staff might not be the problem), I reminded the girl that I also had ordered a cinnamon roll. She said she would be right back with it. I got it 30 minutes later. It was also very good. The problem here is the wait, and the cleanliness of the dining room. There was no where to sit, we cleaned our own table, as others have said they did too on this thread. The thing is, does management have this much disrespect for this area, that they feel they can be haphazard with service to such a degree? Do they think we will just eat anywhere? read more

I'm sorry Panera - I must abandon my undying allegiance to your brand. Killeen has failed you. The food is consistent with other Panera restaurants but by the time you get it and if you even get what you ordered - you don't care how good it is. The service here is slow and inconsistent. Every time I've been - the cashier says they have something and the kitchen comes to tell us they are out of it. EVERY TIME! I've waited 10 minutes for a toasted bagel with cream cheese? Can there be anything simpler than toasting a bagel? If you're willing to wait - the food is good but they need to step up the service! read more

Usually Panera Bread in other locations is awesome... the food, the service... nice The expectations for service in most places in Killeen need to be lower than other places... even as close as Belton. So everytime I go to to Panera Bread in Killeen I stopped being disappointed when there's no bread bowls or no broccoli soup. Today, we get home & one of our soups is missing. This is just one time too many for me. After calling the number on the receipt, I pressed the option to speak to a manager. The lady that answered was in a hurry, she quickly apologized and offered a free soup & pastry on our next visit... just not today cause they're closing. Oh. I gave her my husband's name since he goes there more often than I do. Usually people ask for the spelling of our last name or read it back, if in fact the name was written down. Instead she said "ok, thank you. Got it. Bye." I asked if there was any other info like the receipt number she needed but no... she said "bye" again. Rude. With so many people looking for work, I'm sure Panera Bread could find employees a little more committed to good customer service. Food is ok... not Panera Bread good... but Killeen Panera Bread good. read more

Panera Bread - Smokehouse Turkey sandwich - Soup Near Me - Killeen, Texas

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