I don't care if it's covid. If you can't handle it don't open. This place constantly let's me down but I keep giving it a chance hoping one day they will get their act together and surprise me. I'm a Glutton for punishment so I'll be back.. read more

Service is usually poor, food is hit or miss and it would be wise to check what they give you before you drive off. I have been disappointed servers times with this location and wouldn't recommend it to anyone. read more

We honestly stopped going here due to the amount of meat that is being served. It has gradually got less and less with the servings. Panda is not the cheapest food and they use to serve decent amounts but it's definitely not the same. Oh and it was also frustrating that they only give you 2 sauces per plate and no more even when you ask. read more

Save yourself! Do NOT ATTEMPT TO GET FOOD AT THIS LOCATION. My family and I ordered food for the whole group. Three of us had beef and broccoli bowls. When we got home, two of the bowls had burned and dry broccoli that had a putrid chemical smell. Despite this, we tried it and found that it tasted as bad as it smelled. We took two back and that began another litany of issues. The manager, Rand (I believe), addressed us. We explained what the issue was and she grabbed the two bowls in question. She looked inside and said she couldn't do anything because we ate some of the food.... we literally had 2-3 small bites made in fear. She then offered a coupon she had in her car... so weird. She offered to remake the food and we refused. We are not confident about eating anything from this store. I was so stunned by her behavior and attitude that I didn't say a word at first. Then I said Yelp would love to hear about this... she then gave us our money back and suggested we ask for fresh food next time... (Yes-she honestly suggested that we go in and request that they make us fresh food rather than what they usually serve?) She then said to come inside so we could check out the food and ask for it to be fresh. Then she said she was sorry about the situation. She was very polite when we were leaving.... Very strange and terribly disappointing! read more

Workers are nice the food isn't worth spending money on. Don't order the beef and broccoli you will only get broccoli. The food isn't the same anymore read more

Worst panda express ove ever been too. Ordered 2 plates. Food was old undercooked and disgusting. I've never had panda thos nad in California. Oh well I guess you don't get panda in Arizona read more

Super shitty service. I've been to a lot of Panda Expresses but this is by the very worst I've ever encountered. Rude to customers by having condescending and impatient attitudes. They act like we forced them to work here. Stare at you blankly when you ask them a question; they don't even respond. Hope this place tanks or at least fire your entire staff and start over. Because this place is a joke. read more

Thought I'd give this location another try. Never again! I got my husband a chicken and mushroom bowl with white rice. I wish I was lying when I say it had two pieces of mushroom and 4 pieces of chicken. My orange chicken the same, barely any chicken but a hell of a lot of chow mein. If I wasn't already home, I would take it back. read more

I go to three panda expresses regularly, one by my work, one by my friends, house and one by my home, which this one is the one by my home. The food quality is exceptional at this location but what really pisses me off is how stingy they are with the sweet-and-sour sauce. I like to pour my sour sauce over my fried rice or my chow mein noodles and it's like pulling teeth to get these women to give me more than three packets, please tell your employees to not be stingy with the sauce. It really makes your brakes an experience you guys have great quality of food. Your cleanliness is above the other locations. Your staff seems way more professional, sometimes unfriendly though when they won't give me enough sweet-and-sour sauce, especially please explain to them how that is not worth the stinginess, I've offered to pay they say there's no way to pay for it and then give me two more packets. I need like 10 packets to get through my day when someone's requesting extra sauce five packets is not extra boycotting this panda express till they get it right. Also posting from my voice text so please excuse any of my grammar issues. Have a great day. read more

So does this location ever have anything in stock? Corporate really needs to step in and fix this please.

I had received the wrong meal the day before. I spoke to the store Manager Tiffany about it and without hesitation she quickly resolved the problem with out a question. We have been going here for a while now and we always get fresh food!! Thank you Tiffany! This place is an A+ for customer service. read more

This location sucks! Customer service is horrible, all employees are so rude especially female employees. I didn't even have the chance to correct them because they treated me like my order was an inconvenience to them and they were just trying to get me out of there while half assing my order! read more

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The rice wasn't cooked well, smaller portions, I got the mushroom chicken, but I had like 2 mushrooms in my whole plate. It's not the first time that is not good. read more

I have been here several times and have not had any issues that others have had on other reviews thankfully. It has always been clean and fast service. I like their fried rice, steak entree,orange chicken, sweet n sour chicken, and their chow mein (which is great in the bowl option). I think pricing is normal. I do wish they had more than 3 cream puffs in the side option as it is a little pricy for that. The child size dinner is a good size for my toddler and comes with a drink and chocolate chip cookie. I like this location and will try the new one in Green Valley/Sahuarita some time as well to compare locations. read more

Thanks AJ from Business Customer Service for replying but we'll pass on this Panda Express located off Old Vail Road - twice burned. There's another one close by on, so we'll try that one. read more

No military discount. When this location opened they had friendly service and a regularly clean dining area. As the months have gone by, the service has transitioned into a rushed, borderline rudeness and it's becoming difficult to find a table that has been recently wiped down. read more

It's Panda Express, fast food Chinese food but pretty tasty if you are looking for an alternative to fast food in general. We are a captive audience in Vail on the Southeast side and this place is always very busy during meal times. We like it because the staff are always really on it, and move you through the line quickly, the food has always been solid and fresh and the place is clean. read more

Horrible customer service. This is the worst panda ever. They always get my order wrong and the portions keep getting smaller. Rude employees that have an attitude. read more

So I guess I don't understand the idea of ordering online. Twice I have ordered online and both times my order was not ready when I went in at the time specified. I end up waiting for my order to be prepared and it comes after other people in line have received their order. I would be better off going in and placing my order there. I would get my order faster. So what am I missing? Faster service ordering online? - No Better service or priority service when I pick it up? - No Rewards points or discount? - No Bottom line - Total waste and removed app from phone read more

December was the best server I have ever seen very polite definitely deserving of a raise made it a lot better

If I could give this location zero stars I would. We live 25 minutes from the nearest fast food location and we stopped here an hour before close to pick up food on our way home. We waited 15 minutes in drive thru as they told the car in front of us that they were closing soon and were no longer offering many of their regular options. When it was our turn we ordered 2 plates of what they had available and left. When we got home we found HAIR in both of our plates!!!! It was disgusting and we had to throw them both away! We accepted they had limited availability, but they had an hour before close. If we showed up 10 minutes before that would make sense, NOT an hour. But the hair is what really grossed us out!! Don't go to this location. We've been to other panda's with better customer service and no hair in our food. read more

This place sucked! I walk in to get my food and there is barely any food out so I am limited to what I can order. I get my food and ask for some utensils, NO FORKS, NO SPOONS, they give me chopsticks. Having trouble finishing our food my friend and I have no more than half of our plates and think a fortune cookie could be hard to mess up, we were wrong. My friends fortune was smashed in crumbs and already opened!! read more

Food was soggy and old, veggies were brown and it was insanely greasy for some reason. They also forgot some of the items from my order. Awful read more

We ordered online last night for the first time, this made life so much easier! We have always gone in to order--they are usually pretty busy inside and its pretty noisy. Online was great--eliminated the wait time, in and out, no trouble or delay! PLUS--there was a code to use making our final OOP even better! read more

This place needs a lot of work. The food is either completely old or it is out of stock and they have to cook it immediately. I'm guessing they are not getting a lot of orders on the steak and they had to cook that whenever I ordered it. It cost several dollars more and I had to wait an extra seven minutes to get it. Then, there is clearly items that look like they have been there for hours. I didn't choose those items but they should be rotating these items even if they do not have customers. However, the food isn't the reason they are getting two stars because I have eaten Panda Express across the country and I'm relatively happy with their food. It is their staff they are rude and need to be far more polite. The woman was completely aggravated with me that I I asked to order the steak that was out and she said sorry we're out and I said are you guys making more and she said I we can but it will be 7 minutes. I said that's fine and I ordered a three dish combo and she made the two dishes and then put a sticker on it and was going to hold it all behind the counter until that steak was done and I told her I will go ahead and take the two items in the lo mein and if she could bring me out the other item. She acted completely pissy. Then at the drink bar, they were completely out of items needed there straws sweetener for the tea and lids. So, this is a people issue they need to work on the people aspect of their business. There are people who need to be far more polite and they need to also do their job. read more

just amazing sebastian was so helpful best cook food was a 100/10 will recommend coming back tomorrow

This Panda used to have issues with the food quality and customer service but not anymore. I went there this evening, it was crazy busy and it was the best panda I've ever had. Kudos to management ! read more

My wife wanted to go here for dinner last week. It seems nothing has changed. The food is oily it's very chewy/soggy. It is also expensive for what you get. This place continues to go downhill as the immaturity of the staff shows in the service. They are more involved in their conversation behind the counter than helping the customer by showing adult common courtesy and again I'll have to be adamant that we never visit this establishment again. I really like Panda Express on other areas but this one really sucks! read more

This location off of houghton is horrible. Staff is rude as all get out, the order is never correct, always missing items and attitude is given when you go back in to retrieve the items. the employees are busy on their phones and holding their own conversations and treat you as an inconvenience to get the items that they screwed up and never placed in the bag. Seriously if an employee of this place reads this, get your crap together or find another job, if you don't enjoy what you do seek other employment. The owner or corporate needs to crack down and clean house. Horrible horrible service. read more

Customer service sucks, and they aren't busy. Come on people need a lot of friendlier people

Do you enjoy waiting an hour for your food from door dash when the original quote was twenty minutes? Do you enjoy being ignored for 5 minutes after being the first and only customer in line in the store? If all these things sound great to you, this is the place for you. I don't blame the workers at all, this is on management. I use to eat Panda daily in college with a line backing out the door and they worked faster than this one. read more

Food was terrible, not fresh, not warm.. Wait for our eggs rolls which was fine because it was the only edible portion of the meal and it was fresh. The best part about this place was the customer service. An older gentlemen who seemed to be in charge was so friendly and helpful! I honestly can't wait for the next craze..Panda Express is sooo over-rated, I'm always disappointed! read more

I had terrible service at the drive through. When I got home my order was completely wrong, the vegetables were raw with NO flavor. I should have stopped at the one in town but was hoping to have warm food by the time I got home. I will never go back to this Panda. The Vail area needs to stop hiring the kids from the high schools and hire people who actually care, just my opinion. read more

So usually I don't like to add reviews for chain restaurants but hey I'm gonna give it a try. If this place was a stand alone restaurant I would give them almost 4 1/2 stars for service. Every time I've come here before busy lunch hours the staff has been so friendly and nice. I even got some good luck going through the drive-through and had no issues whatsoever. Going into the restaurant, this location is a bit small and can get crowded during busy lunch hours. There are a few hightop tables for those one or two people grabbing a quick lunch and some larger tables for people who want to stay a little longer. The buffet style Chinese food is usually what you expect from a panda express. The quality of the food is directly based on the guy warming it and frying it up in the back. Overall this is a great place to pick up a quick lunch on your way home from Walmart out in Vail. And if you support one of the local high school football teams, panda express is always listed on their discount card. Faves: Orange chicken and cream cheese Rangoon's. read more

Panda Express - Chinese Near Me - Tucson, Arizona

It's Panda Express, it is what you would expect from the Chinese chain. But the service was terrible, server walked away during taking my order. She generally seem annoyed to be there at work. Panda's noodle are usually good. But these were stale, some burned and to much grease. Will not be back to this location. read more

Vail area has a new fast food Chinese food place to head to. Make sure to try the Mushroom Chicken! read more

Panda Express - New design for this building - Chinese Near Me - Tucson, Arizona

i have had several bad experiences w this location. they're always out of the menu items i want and today my boyfriend went through to get a lemonade and it was watered down, so he went back to get another drink and it was incorrect again. do better. read more

My family really likes the new decor that panda express has adopted. They also really like the food. We are bog fans of the Orange Chicken, Angus Steak and the Grilled Teriyaki Chicken. read more

Panda Express - Chinese Near Me - Tucson, Arizona

Ok so when this location first opened I gave great reviews NOT sure what has happened but just went thru drive thru and server was awful and food is for a giant. So the girl taking my money dropped my change on the ground and than waited for me to produce more money instead of her putting in the 10 cents. Get my food and they do not give a plastic knife but chicken and veggies are so big I had to take bites off the fork at a time due to not being able to cut it. I was on work lunch so this was very inconvenient. And veggies I get instead of rice was mainly all broccoli not mixed as it use to be. Would no longer recommend. read more

You can tell their manager has changed as quality of food presentation and flavor are different. The chicken was dry and the teriyaki was thick and looked appalling. read more