I recently visited Panda Express and had one of the most frustrating customer experiences. When it came time to pay, I handed over my money only to be told they don't have any pennies. Because of that, I didn't receive my full change back, and if this is happening to me, how many other customers are also being shorted every single day? Even a few pennies add up fast. If this location is keeping the difference from hundreds of transactions, that's easy, guaranteed profit coming directly out of customers' pockets. It raises a big question: Why can't they go to the bank and get proper change like every other business? Pennies may seem small, but it's still our money. This kind of practice feels careless and unprofessional. Customers should never be the ones paying the price for a store's lack of management or preparation. Whether intentional or not, it comes across as a terrible business practice, and it definitely left a bad taste in my mouth, and not the kind food fixes. Until they fix their change handling, I won't be returning. Customers deserve better. read more

I know Panda Express isn't authentic Chinese food. But hey, what can I say, I'm a fan of this quick-service restaurant. To the degree that it's one of my favorite fast food options, period. Panda Express has an interesting history. Their owner took a gamble and it paid off handsomely. I won't go into the details in the interest of time, but it is an interesting corporate history. And they invented Orange Chicken, which is now a staple at Chinese restaurants nationwide. Service (4/5): You can either go through their drive-through or go inside. If you go inside, you can see the food in front of you and pick what you want. Service isn't a big part of the experience here, but I appreciate that they always tend to be efficient. Especially compared to other fast food restaurants, that can be a hit or a miss. Ambiance (3.5/5): I mean, it's a fast food joint, so what do you expect? Pretty much the standard experience. Typically clean. Typically comfortable. Your choice as to whether you want to dine in or do takeout. Drinks (3/5): Pretty much your standard selection of soft drinks and iced teas. Food (4/5): The iconic orange chicken. It's not healthy. But it's delicious. And they do it well here, especially when you get a batch that's just off the wok. Definitely go with it as one of your entrees. I've tried a good number of their entrees over the years. Orange chicken is by far the winner. Most of their other options are meh. The only other one I like, and it is healthier, is the teriyaki chicken. They will slice it in front of you and you'll get a teriyaki sauce packet on the side. As far as your side, you can go with white rice, fried rice, or chow mein. And they will put a fortune cookie in your bag. For what it is, I love Panda Express. It's good value for the money. read more

Found a bug in my kung pao chicken. That was cooked with the food. I find this disgusting. read more

Panda Express - A bug that was in my kung pao chicken. - Chinese Near Me - Tucson, Arizona

Don't normally leave reviews but for having worms/bugs in your food is absolutely insane and not sanitary at all. Definitely won't be returning, lost my appetite and felt completely sick after finding this. You need to call a foodservice inspector. read more

Panda Express - Worms/bugs in the food - Chinese Near Me - Tucson, Arizona

Gosh I can't believe all these bad reviews the chow mien was amazing and so was the famous orange chicken great meal to have when your hungry and even a snack if you get a bowl anyway not noisy at all and the service was instant you selected and you received no regrets would recommend read more

If you are a delivery driver - avoid.thisplace - slowest service in te world. Had to wait 15 minutes to get order - staff did not seem to care at all. read more

Went back to Panda Express for then first time in ages - they have remodeled the lobby area, not sure of the back. We ordered our favorite item - the Panda Bowl. They had some new items to choose from - we picked Honey Sesame Chicken. It was fantastic !! The prices were fairly good - 2 of us for 2 bowls, an order of spring rolls , and 2 fountain drinks for $25. A lot food in the bowls and the veggie spring rolls were good to split ! All the staff was very friendly and came around multiple times during the meal to make sure we were ok. All in all - we would definitely return in the future ! read more

I never fails you always do my order wrong I don't know why I keep going back, it's very simple chow mein white rice

Ordered a bowl with Honey Walnut Shrimp. Got a bowl with sesame chicken. Submitted a ticket to get my money back on that bowl since they upcharge for the honey walnut. I have had zero responses from the customer service. So I am giving a 1 star with the lack of customer service. read more

Imma the lady that served us had great customer service. Welcoming everyone that walked into the store. She came by our table and asked if we needed anything like sauce and how our food was. Very nice environment to eat in. read more

Panda Express - Build Your Own Bowl - 1 Full Side - Chinese Near Me - Tucson, Arizona

We have been here several times since we've moved out here. This one by far is the best Panda. The rice is always cooked to perfection, never hard or soggy. They hook you up with portion size, and it's always fresh never stale tasting. Some locations scrape the bottom of the pan and it's the worst tasting! If you live near here I'd def recommend this location! read more

I don't even know why I keep choosing this place when they're the rudest people. She was mad we didn't donate. We always do however she was rushing us ordering and kept cutting us off. So when she asked we were so put off that we didn't wanna continue to tolerate her rude attitude. Then wouldn't give us extra teriyaki sauce.... Where do they find these people??? The panda on south 6th is wayyyyyyy better. I'd rather get shot over there than deal with these idiots. read more

Panda Express - Chinese Near Me - Tucson, Arizona

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Waited 20 minutes for our food only for a bug to be in it. Went back after driving home to receive no sympathy. Do not eat here it's disgusting. read more

Panda Express - A BUG IN MY FOOD. - Chinese Near Me - Tucson, Arizona

Waited in the drive through line just after 9pm, as we pulled away found that we had no utensils for our to go order. Mind you, we had a 2 hour drive home. Our order was also not correct. They gave us orange chicken instead of teriyaki. Tried to get the attention of the workers inside and they kept telling me to go to the drive thru. There were now 5 cars in the drive through. Finally someone opened the door and gave me the utensils. read more

Everytime I go through the drive through, I'm told to pull around to the front and wait for the food. Sitting out front for 10 mins is ridiculous when I'm watching people walk in and out with their food! read more

Tried to give the benefit of the doubt but both times were terrible. Spring rolls were fried air. Skimpy entrees with few veggies. The noodles may have been good a week earlier but both times the noodles tasted like rancid oil. I will never go to another Panda Express in any state. I would rate them just below gas station sushi. read more

This place is Pathetic. When I thought i'd go here for a funky Chinese lunch I had no idea it would include cooking the rice myself. Yup. They put uncooked rice in with the half cooked rice and Actually put in the box And they mixed really old food with the fresh stuff !!! I won't be going back here anytime before I die for sure !!! read more

Panda Express - Chinese Near Me - Tucson, Arizona

This is a fairly new location. Staff were very courteous and friendly. Food was very good and perfect for weary travelers, which we were.

Unfortunately I got pretty sick after visiting this location. The person I was eating with was feeling ill afterwards as well. There was nothing in particular about the food that raised any red flags when we ate it. We did note that it wasn't very tasty though. Bland and under seasoned. I do not recommend eating here. read more

Arrived in Tucson after 14 hour drive from Texas so I stopped in the drive thru to pick up dinner for the family to avoid having to cook after a very long day! I spent the extra money on honey walnut shrimp only to discover when I got all the way home (across town) they gave me chicken instead shrimp. Totally annoyed they got paid and didn't deliver!!! UGH check your order this location doesn't care! Also ordered veggies and they didn't give me any!!! Wow!! read more

This location typically has sub par customer service and a dirty dining area...today was a much better experience!! Staff was friendly and dining are was very clean! The manager is extremely nice and talkative to all the customers while being very efficient! The rest of the staff was also in good spirits, laughing with the manager while getting the job done! This is a direct reflection of having a manger that the staff respects! Great job! read more

Just gross. Food is gross. Never cooked right. Never tastes good. Never fresh. Always out of product. We know many including us who get stomach aches from it. They don't seem to care. Too bad because it's the only real healthy option around currently. read more

We are there last night (12/21) and had amazing service! Food was fresh and fast. Had staff walk around making sure customers were happy with their meals and asking if we needed anything else. They got a rush right after we walked in and handled it very well! read more

When did it become normal to stand around and wait 10 min for your chow mein? We order, have our plates filed with meat items that get cold while we stand around for chow mein. What happened to the drink while you wait at least when it's not ready? I guess Gen Z is used to the same service they give but I'm not and when the chow mein finally comes out, the to go people take it all and we have to wait for yet another batch to come out. Excuse me but our eat in orders are the ones buying the $3-4 dollar drinks, come on! You're the Little Caesars of fast food chinese...never hot and ready! read more

I don't know if this is simply my luck when it comes to this location but there are a few recurring issues I have had. First issue is that almost every time I come they are out of something I am trying to order. I have waited out front of the store multiple times in order to get what I ordered. My second issue is not always getting the right food. Teriyaki sauce is missing every time without fail. I've ordered extras that have been forgotten. Lastly, and I apologize if this is an over share, but almost every time without fail I get GI distress after eating the food here. Not all Panda Express locations disagree with my stomach in this way. The last time I went I ordered and sure enough they were out of what I wanted so I was waiting out front. A gentleman came out to ask questions about my order more than once, and ended up asking to take my receipt because they couldn't figure out what I ordered! Umm, what?! Then as per usual my stomach rebelled like crazy. I know my kids love panda but this location has put me off of their food at any location for a long time coming. read more

My husband and I ordered here last night. I ordered the Beijing beef and my husband ordered Kung Pao chicken. It tasted okay but a few hours later, my husband woke up with a MASSIVE headache. It's now afternoon time (15 hours after eating) and he still has it. There's online articles where ppl have said that they've had headache and stomach issues from PE's use of MSG that gets in the food. I only had minor stomach issues afterwards but considering how bad my husbands headache is, we won't be going to this place again. read more

This place ! Almost every time I go, they never have any rice! Either brown one day or white another day. Now I am not the smartest person in the world, but how can you be a " Chinese" restaurant and you run out of rice?!? Heck there is a Walmart across the street, go there and get some rice and cook it! I have tired to give this place a chance, but that ship has sailed!!! read more

This place is a shit show. Every time I come here I swear It will be the last. Well today will certainly be the last time I come here. They are always out of food. Today was no exception. Ordered broccoli and beef but I only got broccoli. This wasn't the first time it's happened. The broccoli that I did get looked like it was literally rotten. I called to complain and they wouldn't let me talk to the person in charge. Finally after insisting on talking with a manager, they gave the phone to a person named "Rand". She apologized and said they haven't been getting food in. That would have been nice to know before I ordered and got only rotten broccoli. This place is a shot hole. Owners need to get new management. The only reason this place gets business is because there isn't really many options around. Employees are rude as hell as well. I can go to Freddie's just across the street and they do not treat you like shit like Panda does. Management is to be blamed for that. Management obviously does not care about customer service or the quality of food they put out. Avoid this place at all cost! read more

This location for Panda Express is just the worst. They need to work on new management. There is always something they screw up. Sometimes the chicken seems undercooked, sometimes even after multiple reminders they will forget to add teriyaki to a bowl of teriyaki chicken, they even forget to give you forks with the food. This time the drinks were disgusting, both the sprite and Coca-Cola just tasted like carbonated water. I don't know what it is with this location but they need to hire new workers. read more

Food quality is awful! I didn't know you could ruin fried rice. Service was average. Requiring 85 characters in a review is ridiculous and discourages the review process. read more

If I could score a no star I would. We had to wait in line for at least 25 minutes. Under staff, cashier was on her cell phone while serving food and ringing customers order up. When we finally sat at a dirty table I took one bite of food to find a LONG hair in my food. I was discussed... when I went to ask for a refund the "cashier" refused.. we will NEVER return. read more

We have gone thru drive thru before here and had large portions in the to go boxes. We went today and their containers are about half as big as they used to be. Food is still ok just not happy that the price went up and portions are smaller. So much for supporting this restaurant. Let me know when they go back to the larger containers. read more

Tried yet again. And always the same thing. I go up To the window and things are missing. They always give you attitude when they have to open the window back up to see why you're still there too. Like I have to check all my boxes because you ALWAYS GET SOMETHING WRONG. I tell her one of my plates are missing and she's like "well I didn't charge you for that one" like ok??? Well how about you listen when I'm placing my order? So I give her my card and while she goes for the plate I try to get the receipt to double check and I realized she never gave it to me. She comes back to the window, hands he the box without a word and closes it again. I wait. And wait. After 2 or 3 minutes she comes back with her attitude , throwing the window open "yes?? Is there something wrong???" I say "yes, I didn't get my receipt for either of the two orders" and she literally starts muttering under her breath in front of me because she has to get my receipt. She comes back with one and I say, "and for the original order?" And she practically yells at me that she can't get that one anymore and to check my bank account. And what good will that do be by then, at home, after you already stole from me, like you always do??? read more

I normally love this panda. Go to it often, but this irritated me enough to make a Yelp account and post a review.. This one employee i saw, named Kallie, i believe.. was making herself a plate. No big deal prob her lunch time. Until i sat there and watched her pick all the noodles out of the chow mein and leave the veggies behind, then the string bean chicken breast i had been sitting here waiting for them to make she started picking out all of the big pieces of chicken out of it... i got mad and had to speak out like come on. Other people want those things, too. I'd like some chicken with my string beans.. so inconsiderate and self-centered, it blew my mind. Use the scooper like you treat your customers and just scoop up it all at once. Not pick all the meat out. read more

My son is an avid fan of Panda Express so we go quite often. I will drive out of the way to NOT go to this specific location. Service is awful. Staff seems to be annoyed that you are there. 9 times out of ten the order is wrong or missing items. GO TO ANOTHER LOCATION!! This one just need to be thrown away. read more

They can NEVER get an order right!!! Food was cold and dry!! I don't know why I even try this place!!

Well. What can I say but not good. Went in, you follow the assembly line, no problem. You order one thing and the family in front of you orders six or seven. You wait. Can only do one thing at a time. So I I ordered a king po chicken bowl. A far cry from what you would get in any formal Chinese restaurant. Just junk all fat! read more

Staff very efficient and friendly. The teriyaki chicken was extremely fatty. More fat than meat. The honey cashew chicken was great though

Wow so disappointing. I had to wait for them to make more fried rice during lunch hour however it was old and Dried out rice. I had a Kung Pao bowl and there was no chili peppers. Very very disappointing meal. read more

I came to Panda Express tonight getting what I always get. A bowl with orange chicken and lo Mein. They messed up. And this is not the first time, they very little orange chicken after the freshly made a new batch. I'm disappointed. read more

Panda Express - Just opened. - Chinese Near Me - Tucson, Arizona