I tried Freddy's for the first time after seeing the TikTok Smashburger, and the burger definitely lived up to the hype. It was juicy and flavorful. The chicken strips were disappointing. They were better than McDonald's, but not what I'd expect for the price. I paid just over $9 for three chicken strips alone, and my total for the Smashburger and strips came to $14.. At those prices, I was expecting restaurant quality food, and the chicken did not deliver. I'd go back for the Smashburger, but I'd skip the chicken strips. If Freddy's wants to charge premium prices, I think the quality should consistently match. read more

Freddy's - Smashburger and Chicken Strips - Burgers Near Me - Tucson, Arizona

This is my second time and every time I ask for a "hamburger" and specify no cheese I still get a "cheeseburger". Apparently the company is no longer keeping a log of times they mess up. They aren't allowing the customer the opportunity to go back another day to collect a refund or a replacement meal. Now it has to be on same day of the mistake they created. Even after specifying no cheese twice I still have to drive back to get want I initially ordered. I have to drive back a SECOND time just to get it right? What's the purpose? Who does it benefit? The company? Why should I have go out of MY way for your mistake? I loss no matter what. That's my gas, my time, my money after they made the mistake. Seems like they aren't interested in the consumer. I guess now a days most company's are more interested in making money then keeping people as a customer. I get that no one gives a shit anymore about the consumer or people in general. Every transaction counts. Anyhow, It's a big inconvenience and I will no longer consume at any Freddy's location. Hope they improve the mistake policy. read more

Top notch, friendly service. Burgers and custard are excellent. Very clean store. 85 characters is too much to post a review sometimes.

Delicious hamburgers and I didn't know they sold their chili in a bowl, so cashed in the too! Fast, friendly and clean-what more do you need read more

Freddy's - Burgers Near Me - Tucson, Arizona

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I stopped in at 9:10pm yesterday, Saturday night. I was the only customer. I had never eaten at a Freddy's but wanted to know what the big hype was. Freddy's was supposed to open a franchise in Sierra Vista but then backed out. I ordered a grilled chicken sandwich and a peppermint shake. I dont normally order a shake with my meal but peppermint oreo sounded intriguing. I had the shake inside while charging my phone. I appreciate places that offer AC outlets at every table. My shake was good but I didnt care for the crunchy oreo bits. My chicken had bacon strips which I fed my dogs. It was otherwise tasty as well. The place was clean. The red decor dominates. I was shocked at the bill, though. My regular sized shake was over $7 and the sandwich close to $10. read more

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Love Freddy's! Good frozen custard and sundae's. Their food is good too! Nice ambience. read more

This was horrible dirty floors and tables and counter for 20 minutes. The lady working. Cashier was very, not a good listener, my burger was cold soda machine flat I would to McDonald's or Wienerschnitzel honestly you should just go there read more

So yummy! Definitely a tasty treat for a reasonable price. We went in late and they were accommodating. Delicious, fresh and welcoming place to have a quick bite. read more

Friendly faces, fast, and fresh. Ordered through the app for pick-up and it was ready at the time stated. Chili, chili dog, and onion rings were delicious! Fries were dry and over-fried. Burger was a standard burger with fresh veg toppings you can find pretty much anywhere and the patty melt was pretty good. Downside was the order was exceptionally pricey. Probably a one and done order with a revisit for a seasonal drink. read more

This was the second time I visited just to check it out and brought my wife this time. I got a Freddy's Original Double and an order of Tots. First bite wasn't bad but then the saltiness became overwhelming for both the burger and the tots. My wife and I spilt the order and both of us had a hard time finishing due to a salt overload and we were scrambling for our drinks to wash out the salt taste. Tried it twice and sorry ..... won't be back ....... there are too many better places for a quick burger. read more

This place is so dirty. The food tastes great. But the service and everything else is terrible. Our order was wrong, we ordered a bacon burger and we were dining in so we went up to the counter and told them, they took the burger back and I kid you not less than two seconds later they brought the burger back with bacon on it. They didn't remake it they just slabbed some bacon on it. When we came in we had to ask them for a rag to clean off the table. read more

Freddy's - Dining area - Burgers Near Me - Tucson, Arizona

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As you can see in the pictures below, I got the Double French Onion Steakburger and onion rings. There is a big difference between what they are advertising and what you get. In the end, the burger was tasty. The onion rings were average, but add in the jalapeño fry sauce and those were pretty tasty too. I got a strawberry shake and that was very good. Thick and full of strawberries. read more

Freddy's - Original Double French Onion Steakburger - Burgers Near Me - Tucson, Arizona

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Usually this place is semi okay but this time was horrible. I ordered a chili cheese dog with French fries and a drink. I got home and I was missing my French fries, no cheese on the chili dog, and it looks like they legit just threw a giant slop of chili everywhere.. like chili cheese dogs aren't supposed to have every piece of bread soaked in chili. It's legit disgusting, not what I ordered because it's missing the cheese and the French fries. It was not busy at all and I was the only car in the drive through. I legit almost 40 dollars for two medium meals and a kids meal, and we are missing food, missing ingredients, and it legit looks like they dropped my chili dog in the pot of chili. read more

Freddy's - Chili dog - Burgers Near Me - Tucson, Arizona

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Usually this Freddys is spot on but this time was a definite no, i ordered the peanut butter bananza concrete and it had not ingredients it just tasted like peanut butter but no peanut butter cups and no banana. read more

Food was good as always! Service was friendly & the restuarant was clean for the most part. A couple tablea could've been wiped down, but, other than that it was fine. Also, if u sign up/register for their app, you get a free burger or concrete mixer it was yummy! :) read more

If I could leave less than a one I would... For the owner...WHERE ARE YOUR MANAGERS??? It is obvious this store lacks management or owner who is engaged I LOVE freddys. But this location continues to disappoint. I go about once a year in hopes it is better. EVERY time I go, the food is prepared poorly. The presentation is unappealing. (Keep in mind we ear with all our senses). Typically looks as if it was pulled out if a dumpster... They are typically over sauced which impacts touch, smell is not bad...but by the time you get to that sense you are done before you start My orders have ALWYAYs been wrong. No matter take out or dine in The drink machines that customers use dirty...and not from one days use. But multiple days of neglect The dining room...forget about it. It is just dirty and gross again. Neglect I recently did my annual visit. It sucked again. I asked for no pickles. Got extra pickles. My husband asked for ketchup only...got a fully loaded burger Why??? Please do better. I'll be back in a year...in hopes this review makes a difference AND EARHER THAN CONTACT THE CORPORATE OFFICE business owner...you address with your customers locally?!?!? read more

My son loves this place! I take him several times a week and he always enjoys his hot dog meal and a chocolate dirt and worms concrete for dessert. The prices are fair and the customer service is excellent. read more

Freddy's - Dining room - Burgers Near Me - Tucson, Arizona

Ok i love Freddy's and i use the mobile app sometimes. So yesterday i ordered a concrete and cheese curds. Roll in to pick it up and I'm informed that they are out of curds. Problem is a paid for them on the app. No way to get refund on the app. A guy who might have been a manager says he'll take care of it and refund the money. I look on my cc app and it shows up as a pending credit. All sounds good right? Today I checked and the pending credit is gone. (No it didn't process out of pending) I called the store and they want me to come back in to run my cc again. Not pleased with this requirement and seems like the bigger problem is the app's limitations. Corporate you listening? Order# 14910911056625664 Yelp on! read more

I love this place but cant get it as often as I use to. I always get the hot dog meal because the beef is quality. Also the frys and fry sauce are the booooomb. Everyone that ive seen work there is pretty nice when i go never really had a problem! Other than that its a good quality quicker bite to eat and overall has a nice feel to the inside! read more

We went thru drive thru yesterday to get dinner. First time here. First impression was there's a lot to read on the menu and the prices are on the high side. But I saw a patty melt and went for it. Added onion rings and the wife has a single burger. Since you can't eat inside we sat in the car and ate it. Patty melt has lots of onions and grease. Which I'm ok with. My cardiologist isn't but whatever. Noticed that the bread was hard, not from the griddle but like it was almost dried out. Anyways I still ate it. Not much meat on either sandwich very thin patties. Onion rings were over cooked. The girl at the drive thru was very pleasant and smiled which was nice. I would say it was an OK meal. Nothing to get excited about. Will we go back? Kinda doubt it. read more

Not a good experience at this freddys today. Decided to give this one a try and quickly realized it was a bad idea. Spent 17 minutes on the drive thru line. People ahead of us ordered 4 mini concretes and by the time we made it up ours were already melting. Oh, allow me to be dramatic, no cherry on my pbc and b!! Great that you are hiring a ton of teenagers but they all need to go back for remedials. Too long for ice cream! Sorry read more

UNDER NEW MANAGEMENT! By far the best Freddy's I've been to. Disregard all the negative reviews! I had an issue with one of my burgers not having the veggie patty (I believe it was the impossible patty which I'm not a fan of) and instead of just remaking that burger THEY GLADLY REMADE MY ENTIRE ORDER, fries, drink and everything. I did not catch his name (I'm assuming he was the new manager) he absolutely made my day! Friendly, accommodating and understanding. Customer service is absolutely above and beyond. They have made a customer for life. read more

I took my family out for a special Thanksgiving Eve outing. I don't usually leave reviews but they knocked my socks off with their excellent food and even better service. I'd like to give a shout out specifically to Garrett, Cole, and Issac. Our food and desserts were fresh and tasty and were delivered with a smile directly to our table. You just don't see this type of service these days. The rest of the crew was busy taking care of other customers needs and were making a difference in the lives of everyone in the store. The special Freddy's fry sauce may have been empty but I left with nothing short of a full heart. Thank you Freddy's. read more

Freddy's - Burgers Near Me - Tucson, Arizona

This is only about the custard: I wanted to try frozen custard since I never have before. It was a little overpriced but it was good! I got the turtle custard and my boyfriend got the one with the gummie worms. He was upset that he only got two gummies in his custard LOL. So boyfriend and I actually ate their food yesterday. He ordered the California burger and I ordered the bacon and cheese burger. Both were meals with drinks and fries. Mind you, these are supposed to be "steak burgers". I didn't imagine it was going to be a burger that is flattened on the sides. Lol. My boyfriend described this place well: a wanna-be In-N-Out. It doesn't come close, for the record. The burgers were extremely greasy and the fries were so skinny and awkward to eat. The fry sauce tastes like another version of In-N-Out's special sauce. Overall, very sad. And also VERY expensive. For those two meals, it was about $16. Not worth it at all. Disappointed and wish In-N-Out existed out here already. read more

Freddy's - Bacon and cheese burger... Disappointed :( - Burgers Near Me - Tucson, Arizona

I gotta upgrade my review. It has been a year and the Hubs and I are semi-regulars here when we are jonesing for a burger. In the last year since they've opened (and we have checked often) they have really pulled it together at this location. Consistently good service (it IS a fast food restaurant peeps) at the counter and in the drive through. Food on point. My favorite? A #1 with Freddy Sauce. And the joint is clean. They have the employees consistently doing sweeps of the dining room area making sure the tables/floors are clean and checking on how you are doing. Well done Vail Freddy's. PS if you like Hatch Green Chile, they will throw some onto your burger and it is DELISH. #1 w/Green Chile = spicy yum. read more

I was down in Tucson last week for work, along with surprising my significant other's daughter on her birthday. We had a great mini-meal (Fries) along with the array of dipping sauces made available. That's a really nice switch from a few of the places we might go to, where they'll charge for extra condiment sauces in particular! The birthday girl and her Mom had shakes that were (in their words,) "Delish!" The service was friendly and quick! There is ample seating in this location, great parking, and it's easy to get to. They even have free wi-fi that works! I'd recommend this location to anyone. read more

Freddy's - Celebrating #16, quick picture outside Freddy's - Burgers Near Me - Tucson, Arizona

Hoping to help out restaurants during this pandemic, I decided to try the new Freddy's in Houghton Plaza. May 1, 2020 There were a number of cars in line at the drive through, I ordered at the kiosk two original cheeseburgers and two large fries. The line moved pretty fast. The waitstaff at the window were courteous and friendly and my order was in the bag and handed to me. Probably less that 10 minutes from the time of my order. I had a 10-minute ride home. First the burgers were piled on top of each other and the fries on top of them, smashing both flat as a pancake. As soon as I removed the wrapping, I knew all was not good. There was no dressing on either bun, one only had a pickle. Tasting the first bite it was obvious that the meat patties had been precooked. They were lukewarm and greasy. The fries were of little enlightenment. They too had been precooked before my order, I am surer and were cold and not fresh. I suspicion that the staff did all this precooking to "move the line" and not keep people waiting too long. I can appreciate that however is it worth sacrificing your brand. $20.00 for the order--thrown in trash I will not return but I may check out the other Freddy's on Broadway read more

We came here for ice cream. I can now understand why this place has an average of 3 star review. First off the staff is somewhat unenthused about assisting customers and appear slightly disinterested in cleaning the booths or tables. I am no longer tolerant of crappy staff. If you don't like your job, quit. Go me miserable where the public does not have to deal with you. Secondly, and more importantly, the mini I ordered, was literally only 1/2 the mini cup. My wife's was full to the top. The advertising pics were full to the top. Mine was 1/2 full. When we brought it to the attention of the underwhelming staff, they said, the ice cream is on the bottom. Ok, but it's still just 1/2 full. The less than excited teen, took the cup walked in a circle, threw some ice cream on top of the whipped cream and decrepit cherry and handed it back. The end result - the ice cream was just ok. Just ok. On top of the crappy service, I hope the place goes out of business quickly. read more

You can find at Freddy's yummy crispy salty little shoe string fries make it seem like you've eaten a ton of potatoes because you have to spend more effort picking up the strands. They also have proprietary fry sauce which seems to be ketchup mayo and secret seasonings. Their burgers are the smashed kind. Pretty delicious, but nothing innovative in the beef patty department. I thought their dirt and worms sounded great! It's their creamy custard ice cream topped with oreo crumbles and gummy worms. Not bad but in practice the candy gets frozen solid in the ice cream and it's not the best texture for gummies. read more

First and last time. Decided to try something new and what a waste of time and money...... how tough is it to make a burger? ??? Didn't appear to be busy. One car in front but waited too long hoping they were creating the perfect burger. The gal even asked if I/we were okay with ...... blah blah.... a long list. I responded ..."Sure" only to discover the driest paper thin patty on a bun which had NONE of the items on the long list I called once I got to hotel a couple miles away and of coarse no answer. Hoping to cancel my transaction because I'm not going back. Fixed my burger craving in a bad way and saved me some late night calories. 1 star for the Diet Pepsi with ice Don't waste your time ! read more

Freddy's - Burgers Near Me - Tucson, Arizona

Item was missing from my order, felt rushed at the drive through. If you order from here in the drive thru make sure to double check the order to make sure you have everything. I feel like I was jipped on purpose so they can save a dime. read more

Wow! As much as I like having business in Rita Ranch, this is one place that ? Talk about price gouging, went through the drive thru ordered a chili cheese dog and a small fry. Almost $9.00. Hotdog $5.39, small fry $2.69. Most other places out charge no more than $3.25 for a chili cheese or Sonoran dog. And fries. Guess they are coated in gold dust. Love that they have the shoe-string type fries. But can't you find real potatoes. No fry longer than 3 inches with 95 % only 1 inch. As bad as we need good places out here, this one needs to go! Food is not that good and a $6.00 chili cheese dog should have lots of chili not just a drip here and there. Off my list. So, all in all. AVOID! Got to get this posted elsewhere. Don't want tourists to get a bad impression about this area. read more

Still like Freddy's, but they need to work on those custom burgers especially at the drive thru. Yes, double thin patty burger with great caramelization. Shinny fries that are extra crispy. But here's where I have bad luck, customize the burger, drop catsup, add mayo, no onions or any other combination that makes you happy. Watch the write up on the drive up window showing what you asked for. Then when you get home it's not quite right on either burger. Again.... read more

I ordered a burger with French fries. hadn't eaten all day I was very busy so l ate very quickly. I noticed my stomach started hurting so I stopped. The next couple hours I was throwing up nonstop and MISERABLE. I had the chills, headaches, I was very dehydrated. I use to love Freddy's I'm not sure if they dipped my burger with a** but it was not worth it. read more

It must be a thing with Freddys. Iggy food made wrong. Soggy bread, no onions, disgusting cheese. Maybe take patty melt off the menu. The rest of the friends liked their burgers. Need a mask when ordering and only have 1 big booth open and 3 tables of 4 eveything else closed off. Friendly staff but their inability to make a simple patty melt gave them 3 stars. Gave the meat to my dog. Since it wasnt for human consumption. The employees much nicer than the Broadway location. read more

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Thought I'd give this place one last try. Sorry I did. Soggy onion rings. Not sure how you screw up onion rings but they did. A hamburger so dry you need a gallon of water to swallow it even though its roughly 1/8th of an inch thick. Fries so thin they get cold a minute after they're cooked and everything is overpriced. Do yourself a favor and skip this place. I can't speak for the ice cream which is probably ok. read more

I am currently in the drive through, we're I have been for the past 30 minute. We got 2 things, fries, that's it. This is the worst place I have ever gone to, the worst customer service EVER. Never coming back. Count your days bruh. Going inside to complain as well with your lazy ahh. Don't even deserve one star. Be for real. read more

This location seems to take a bit longer, but that's the only real complaint. The food is good and fresh and crew members are friendly.

I will not step foot in there again, and this is based on one person. I live in Vail, and have been looking forward to grabbing a burger and fries to try the place out. Today my wife was headed to Benson to golf with some lady-friends, and I wanted to go train-watching at Cienega Creek. When I walked in, the young lady at the register, taking your order, gave the appearance that I was ruining her day. Our conversation, and me trying to place an order, was horrible. I placed the order, a very basic double-cheeseburger with fries, that seemed painful. As I stood off to the side to wait for my order, several other customers came in, and all were treated the same as I had been: with disdain. Utter disdain. One dad walked in with his you daughter. The daughter hid behind him. Sad, sad, sad. read more

Unfortunately they have raised their prices where it's not really affordable for a family of four. I won't be eating here anymore. Sad, I really like Freddy's read more