Amazing gelato with a great range of authentic flavors! Everything tasted fresh and high quality and the staff were very nice and friendly!

to whom it concern, Colon I've never made a complaint before in my whole life. I am at the location at La Encantada. Today is Friday, May 8 and the time is 2:20 PM. I'm not sure of the girl who's working this shift, but she was extremely rude to me. I hope that management well review this review she has long dark hair. She at me, wouldn't speak to me and literally threw the yogurt at me Thank you for listening read more

The gelato here is fantastic. If you are a hot chocolate lover this is the place to go (when they have it). Unfortunately they tease you with the pictured advertisement. You place your order and are told we don't have any. Came in a few days ago ordered and were told they were out. This time we called before making the drive there. Asked if they had hot chocolate and was told yes. Made the drive there ordered the hot chocolate and were told they don't have any. They even had the advertisement on the counter. This is the only reason for their 2 star service, otherwise still great gelato. read more

Frost Gelato - Counter - Gelato Near Me - Tucson, Arizona

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Reliably poor service, very young people who clearly don't want to be working there. Frequently out of flavors, always out of waffle comes and they don't want to make more, staff was not helpful and rude tonight. Disappointing service, although the gelato is always good. Just wish they could embrace a customer service culture. read more

This is the REAL thing. Excellent gelato. Tons of flavours. Gleamingly spotless. There are chairs/tables and umbrellas outside on the patio. Spouse had the mango gelato and limone (two flavours) and I had my favourite rum and raisin. VERY fresh gelato. 10/10. read more

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While doing some errands during the day, we took a break and had some gelato. What a great choice as the offerings were plentiful and the flavors memorable. The servers were helpful and friendly and the place was clean. I enjoyed reading the owner's story. I had two flavors, bubblegum and toasted marshmallow both of which were excellent. The bubblegum instantly brought back childhood memories while the toasted marshmallow was the true showstopper as it was uncanny how smokey (in a good way) the toasted marshmallow presented like a campfire smore. read more

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Treat yourself every once in a while and also share with friends, thus my latest trip to pick up some gelato! Friend's favorite is chocolate and our favorite is stracciatella!! Take-out, go home and enjoy! Quick service, clean area inside and out if you wish to stay. Gotta love gelato and take a break from ice cream for a treat. read more

Frost Gelato - Choices! - Gelato Near Me - Tucson, Arizona

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This has always been my favorite gelato place since forever. I love that they have dairy free options and even specific options for diabetics with lower sugar. I didn't take as many pictures because my phone was dying but they always have great selections and flavors for the gelatos. My favorite one is the raspberry and biscotti gelato. The service was great. Staff is always friendly and welcoming and willing to give any samples for their flavors. There is plenty of seating indoors and more smaller tables outside. 10/10 recommend if you're at the mall and looking for a great dessert place read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

A great late night dessert stop for vegans ! Many options . Open till 10pm . Outdoor and inside seating . The blackberry non dairy is one of my favs . read more

we have been repeat customers for years, buying 3 ice cream cakes annually and just coming in for gelato. Last year, they lost our cake order the day of the party. Ok, things happen. Mid April this year we order a cake and none of it is right and it looks like someone had their kindergartner throw it together. It was messy, ugly, falling apart, and the cake layer that is supposed to be in the middle was on the bottom. 2 flavors were requested and only one was given. so we paid $50+ for half an ice cream cake. I emailed and they responded that they would give a full refund and a gift card. I just wanted a refund. They have chosen since to ignore me and not follow through. That is fine. Tell Jeff and Steven that we will not order again or return. You hire inept students who have zero skill or service. Your locations are often filthy now, and where are you? Your gelato is good, but not that good. read more

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I don't regularly have a sweet tooth but sometimes you just crave a treat! Stopped by around 10pm for the first time and was surprised to see a crowded patio. The flavor options were great - a range of tried and true classics and some more creative mixes. I went with the classic "yogurt" flavor which has strawberry jelly mixed in. My husband chose the award winning peanut butter crunch. The gelato was very creamy and the size was perfect for me. Staff was kind - very patient with sample requests! Will definitely return when my craving does too. read more

I have been a customer since Frost first opened their business. Today I was so sickened and disgusted, I will NEVER go there again. One of their behind the counter employees was vigorously brushing her long black hair in the food preparation area behind the counter. It made me gag and I left. They need to be taught better or hire employees with better judgement. I'm permanently grossed out!!! read more

Wow! The most delicious gelato I have ever tasted!! They have a great selection of flavors, my personal favorite is the spicy chocolate - yes chocolate! It's so unique but good!! The prices are fair for the quality you get as well. This is such a great dessert place that we will make this our ice cream spot! read more

As I was running extra orders after work and insta carting for extra money as I'm a lil behind on bills the girl with blonde hair hit me with rudeness all because I was lost and two min late this is unacceptable and the fact they would treat me disrespectful after speeding to get their order to them well already going off a 10 hr shift I wish this girl gets an attitude adjustment because she really made me feel low read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

Frost is probably the best gelato place in Tucson! Love all the variety of gelato's they have and you can taste them too! I ordered the Pistachio and salted caramel and both flavors were rich in flavor and super creamy! Staff was patient and was friendly also! read more

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This little gelato spot is so yummy! I was happy to hear they've also worked with a local lavender farm in the past to make their lavender honey gelato (seasonal). This made me want to try it. They staff were friendly and allowed me to try a few flavors before I picked what I wanted. I could tell it was made fresh. I got the pumpkin pie flavor but they had so many to choose from! Will be back! read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

Frost is my favorite gelato in Tucson! The store is always clean and the staff are always friendly. Great range of flavor; I don't think I've ever tried a flavor I didn't like. They had a violet flavor as part of their monthly rotation that was absolutely delicious. read more

After a afternoon of looking at furniture downtown, we stopped in here for A treat out of the Heat. Frost has the best Gelatos. read more

Love this gelato spot! I am a frequent visitor at the Gilbert location however when I spotted an outlet at my recent visit at Tucson I couldn't help but indulge. During summers I love having gelato's and trying all their refreshing flavors during every visit however, during winter I love their hot chocolate which is thick and decadent. I usually opt for the hazelnut chocolate flavored hot chocolate and I absolutely love it! This chain will continue to be my favorite. read more

Gelato is always good quality HOWEVER... the place was unbelievably dirty- display cases and tables were covered with sticky stains, and the bathroom was in need of a good cleaning as well. As a former food worker/manager it was all I could do to not tell the three young women who were behind the counter to wipe everything down. I would be furious if I was the manager/owner. Looks like the business is on its way out read more

Good service, they let me try many flavors! Clean and attentive. They have a great selection of flavors and all of them were great! read more

Frost Gelato - Variety - Gelato Near Me - Tucson, Arizona

Lotus cookie gelato They PACK the gelato cups. Staff was super friendly about giving samples! Need to come back and try the espresso gelato ASAP! Super cute place with really appetizing displays. read more

My partner and I have been to Frost many times, and we bring visiting family in too. Why? Consistency of product. There's always a large selection of dairy, non-dairy, and gluten-free flavors, and the taste and texture always is good. The shops are staffed by high school and college-aged people, and their service typically is fast and friendly. The space is modern and-- typically--clean. I usually get a medium cup with chocolate and violet (when available) or stracciatella. My partner usually gets a medium cup with amarena cherry and peanut butter crunch. Note that, unlike other shops in town, they will not put 2 flavors in a small cup. But, the consistently good taste keeps us coming back. read more

Best darn gelato that I have found in Tucson so far. They have rotating monthly flavors as well as sugar free and Sorbet. I had the Irish Cream and Violet today and was pleased with this combo. My only wish is that would open a few locations on the Westside or south side. read more

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Frost is easily my favorite gelato place. All the flavors are outstanding. I always go for the lemon because it's not like your typical gelato place. At most gelato shop the fruit flavors are hard but here they have a creamier texture. They will give you all the samples you want so try everything and find your favorite. You won't be disappointed!! read more

I got this a while back and I'm posting it now I tried the #Pumpkin #GELATO from @frostgelato in #Tucson and I thought it was really good. The place is super clean and the service is stellar. Also I do like the variety of selections and how they use natural ingredients in their sorbets. I'll be back and that is all ..#foodie #pumpkin #pumpkinspice read more

Frost Gelato - Pumpkin Gelato - Gelato Near Me - Tucson, Arizona

This is a small shop with the most delicious gelato. I'm not one to favor gelato over ice cream, but in this instance I'm glad I gave Frost a try. read more

Absolutely excellent--refreshing, perfect portions, great attitude from the staff. The opportunities to enjoy your gelato indoors and outdoors is perfect. This location is has the perfect product and perfect staff, all to enjoy the mall with some gelato! read more

Customer service doesn't match the vibe of this place. These young workers are half on their phone half serving customers. I was watching them adjust the Easter eggs in the case with their barehands then going back to their phone again. No gloves. Girl with dark long curly hair was also pretty rude and we asked for a printed receipt she just literally answered "no". It was awkward. This place has a great vibe but unfortunately workers don't have any customer service skills or work ethic. This place is pretty dirty and just not what it used to be. There's a lot of potential. Workers are literally in pajamas, slippers, and on their phones. Hair isn't up and no hats. I guess food safety doesn't apply. read more

Seating inside and out which is nice. Service was quick. Really good Gelato, had the cheesecake, it wasn't overly sweet which I like.

Good gelato - On par with what we had while in Italy. I especially like their dietetic hazelnut - they don't use any artificial sweeteners in it. Great place if you have an egg allergy, as they don't use egg yolk in their gelato batter. read more

I love coming here during the weekend. It's super unique and such a nice place to get gelato. They make everything and gelato in all different flavors. I always get a different flavor each time I come in. I like the fact it's healthier than ice cream. So I don't have to be super concerned about the calories per say. The employees are super chill and patient when I am trying to decide out of there many delicious flavors to choose from. I would recommend if you are looking for an alternative to ice cream that is still delicious and freshly made. I came here with my fiancé but you can literally come with anyone and they can find something they like. If you don't like cones they have cups and or milkshakes which is crazy to think too. Pricing isn't too bad either read more

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The person who does the ordering for them pays their delivery drivers. Almost nothing to shop. Dozens of itemsIt doesn't show any appreciation read more

I ordered a peppermint mocha. Ewh. Tasted like sweet water. Threw it away! No peppermint or coffee flavor.

I have been wanting to try Frost for a while now, as I have been in search of good ice cream (or gelato) since coming to Tucson. I finally tried it the other night and was very pleased! There is a good flavor selection and the workers really pack a lot of gelato into the cups. You can sample any flavors you want before ordering, which is always very helpful. I ended up getting Peanut Butter Crunch and Espresso Chip. The Peanut Butter Chip lacked peanut butter flavor, which was unfortunate, but mixing it with the Espresso Chip helped, as I liked that flavor a lot. I would definitely come back again and try more flavors! read more

Frost Gelato - Peanut Butter Crunch and Espresso Chip (medium cup) - Gelato Near Me - Tucson, Arizona

They started on Ina & River Road.Owner actually ordered Italian authentic Gelato machine from Italy and had ppl come to train the employees.Gelato comes in fantastic flavors.The ppl are always so nice.Yrs ago I asked oracle employees to tell owners to put another one by Sabino Canyon. THEY DID AND I'M HAPPY! Go there often and especially if have company visiting. Nice sitting area outside of store. Try it and enjoy. read more

This place is fantastic and we always look forward to going when we are in Tucson. The gelato is so super creamy and flavorful it's ridiculous. I had the Alpencarmel and it was great not to over powering and just the right amount of Carmel. The wife had a peanut gelato and we can't remember the full name so rather than butchering it or getting it wrong let's leave it at that. For a Thursday night there was a good gathering of people but the 2 employees moved everything very quick. If you are in Tucson and on that side of town definitely go and get some gelato. read more

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My wife and I had to stop in. Just driving by you could see the crowd outside. They did not disappoint. Even though we had to wait a little bit it was well worth it. Great atmosphere, both patrons and employees were having a good time and smiling. The Gelato was very good. One downside was the restrooms could have used a little love. We will be back the next time we are in town! This must be the go to place. read more

We went to this place every year but this time I was so upset We ordered 6 cups gelato Togo and the guy putting the 6 cups inside the bag without care he just dumped all in and all lids are loose, it was terrible! Messed all up! read more

4.28 rating. Love the ice cream, ambiance is acceptable considering the noise on Tanque Verde, and service can always be improved on ( not to say the servers weren't nice- they could do more by going above and beyond: like offer more samples). Gotta love summer! read more