Espresso chip pint here is the item I continue to order when passing through. It's very good, has tasty espresso chips within and comes with a round crunch ball on top. The staff is super nice. We always come with a bag from the grocery store next door and ask if they can add ice so the pint makes it back to the hotel. They are very accommodating and always help. read more

Frost Gelato - Frost Gelato pint. - Gelato Near Me - Tucson, Arizona

On a hot and lazy Sunday afternoon while walking through La Encantada, we tried Frost for the first time. The young man serving us was very helpful while the rest of the rest of the employees just sort of huddled and talked with each other. I was impressed with the amount of different offerings they presented. I chose a medium (one can select two flavors at this size) with rum raisin and bubblegum while my wife chose espresso and mint. All of the flavors were great. The place was clean and there is an option for both indoor and outdoor seating. read more

Frost Gelato - Top mint and perhaps espresso. Bottom: bubblegum and run raisin. - Gelato Near Me - Tucson, Arizona

Lot of great flavors, I had the blackberry Cabernet sorbet and the yogurt which was a great mix. The creaminess and slightly tart flavor of the yogurt complimented the fruity and refreshing sorbet. Sit outside if the weather allows as the people watching at La Encantada is excellent. read more

Frost Gelato - A medium with blackberry sorbet and yogurt - Gelato Near Me - Tucson, Arizona

We needed a treat after a disappointing dinner. So we came here to drown our Sorrows. Two mediums please. Many many choices here tonight. Dine in or out. Upper level corner of the mall. read more

One of the best gelatos I've had! I had their lemon one and it was soooooo refreshing while the temperature was 109 degrees! What's better than eating some gelato on a hot day while looking at the nice view of Catalina mountains?!! read more

The place was super busy but the line moves quick! There's a ton of variety from super healthy fruit options to savory sweets like biscotti -!: chocolate peanut butter. they give plenty of samples so you don't have to take a chance getting something you won't finish. There would be nice to have some misters outside in the heat since there's limited sitting inside with the AC. Can't wait to come back and try more of the flavors. read more

Frost Gelato - Strawberry champagne - Gelato Near Me - Tucson, Arizona

The flavors were beautifully and artistically displayed and tasted every bit as good as they looked! We visited with the general manager who gave us a brief lesson on how gelato was made. The servers were polite and helpful, encouraging us to taste a couple samples before we made our choices. read more

Delicious gelato and friendly service. I love the peanut, chocolate and caramel flavor that won an award. They have tons of flavors! The banana sorbet was not good, I would skip that one. There's lots of seating outside now that construction is done. read more

Relaxing to sit outside and watch people. The staff is friendly and always ready to help. I love their Americano coffee incorporated with my favorite gelato. It is very inexpensive. I love coming here. read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

Some of the worst customer service, specially from Alina who repeatedly spoke to customers in a condescending manor. Watched her and another staff member give an elderly couple a hard time regarding their order when it was obvious they were hard of hearing. The behavior was witness with other customers as they were getting their orders. Going forward she should definitely look at choosing another career field that does not involve customer service, or serving gelato, which my wife happened to also find a hair in after we were served. read more

What's not to love about Frost. Location with views, shopping,and dinning. They have the best Gelato in town. Always busy but worth the wait and staff is always friendly. I love they change their flavors, so long as its not one of my favorites read more

After Church we took the kids to get ice cream .After waiting about 8 minutes because there was only one person taking orders Alina comes up to the counter to take orders with a non friendly face claiming to be the general manager at the place gives us the worst attitude. Been a customer since it opened and never had an issue until now .The issue was when we asked her to serve 1/2 the size for my 2 year old kid (something that they have always been doing for my kids) letting her know I will pay for the small serving but only to serve half. She stated no ,only have small or large size. One of the other kids wanted half a flavor and half another flavor size large again letting her know I will pay for the extra. She refused to serve us and asked us to leave. We where a party of 3 adults and 4 kids I never in my life have I been in a place with so lack of costumer service and a attitude like that. She claiming to be the manager definitely not the best management was the only person unfriendly rolling her eyes giving push back on simple requests. Don't go to this place not kid friendly at all and have a super rude manager. read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

Yummy gelato. Many flavors to choose from. A little expensive but makes for a special treat. We enjoyed the Egg Nog flavor and Espresso flavor. We plan to go back. read more

Frost Gelato never disappoints!! I'm always satisfied whether I go for a cone or a cup. Every flavor I've tried has been delicious-- definitely recommend! read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

See all

We came in at 10:45 (they close at 11) with seven people, ready to order quickly. From the start, the staff made us feel unwelcome, already cleaning and clearly wanting us gone. They were out of regular cones--which is disappointing for an ice cream shop--and the cashier's sarcastic "have a good night" sealed the bad experience. If you don't want customers that late, don't stay open until 11. read more

Ice cream was good but one of the female workers was very rude and standoffish to me and my friend. Every other worker was nice.

Never knew I could like anything better than ice cream! But here we are! I've never been sold on gelato until I tried Frost. They also make the #1 gelato in America! Voted around the world. They even expanded, though they started here in Tucson. Frost has a very entertaining story, you should look it up if you have a chance. This location is my favorite because it's got more indoor seating and you can take pictures with their little company moped that has the "Frost" logo. Its powder blue color is super cute. They also have good service. From what I have experienced they always greet with a smile and a good attitude. Having gelato from Frost is inevitably always a highlight of my day! read more

Gelato at La Encantada. Very busy 30 minutes before closing on a Friday night. Out of many flavors and still a 15 minute line. We had peach and cherry, both super favorable If you enjoy gelato they have three locations to choose from. read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

See all

Great gelato at Frost! Been there many times at various locations and always a great experience. Taste and quality is top notch.

We were greeted right away. There are a nice variety of flavors, all looking very tempting and hard to make a choice. There is gelato as well as sorbet. They display it in creative ways with swirls and fruit . There is table seating and the place was clean. I had the pistachio in a cup and my daughter had tiramisu. We both enjoyed it. We each had the small size which was plenty for me. read more

See all

Seriously it seems like a little bit of a secret. I was surprised that it was not more packed for all the flavors it had. I tried only one, Lemoncello and I was in love and did not try anything else. My friends tested a few others but I was in love. The place was very clean and organized and dog friendly which I always love too! I need them to move some to the West Valley! read more

While looking for some kind of ice cream or gelato we came across this little gelato shop and are so glad we did! They had a lot of flavors to choose from and it was so delicious we had to go back the next day. Staff were really attentive. read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

We make sure to go to Frost literally every single day when we're in town visiting. They are so fresh and delicious and I hope the owners decide to open some shops in Las Vegas soon!!! read more

Frost is summertime dessert heaven for us desert-dwellers, and we all know it. Their gelato is creamy, silken, and so flavorful. I love their flavors: everything from the classic chocolate or sea salt caramel to the bright pop of the peach bellini -- you can't go wrong! In this this particular review, though, I want to specifically laud Frost for the absolutely spectacular job they did on a gelato cake for my mom's birthday. Their cakes are beautiful and delicious, of course, and this one proved to be the surprise that made my mom's socially-distanced birthday feel extra special. The cake was compromised of chocolate hazelnut and sea salt caramel gelatos, with a layer of vanilla cake, covered with a chocolate mirror glaze on top and with chocolate shingles around the sides. They also decorated it with candies that matched the gelato flavors. We all enjoyed it immensely, and my mom gushed about how amazing it was the whole time. Definitely keeping gelato cake in mind to knock friends' and family's socks off at future special occasions! read more

See all

The gelato is excellent when they give you the proper portion! I was there and ordered a grande gelato coffee. when the young man gave it to me he put a cap on. I opened it an it was no more than maybe an ounce of coffee, some whipping cream froth, and the taste of the gelato I ordered. I really think he didn't know what he was doing or was a new trainee and I was extremely disappointed because this cost $5.99 plus tax. I normally get a small cup of gelato when I order at Frost chains, and realize that costs are going up, but their prices are bordering on the absurd. I guess I'll have to give up one of my favorite treats All these frost chains look the same except this one did not have public a restroom, as I wanted to wash my hands before I or I ordered . read more

Still my favorite place for authentic gelato outside of Italy. Friendly knowledgeable staff, excellent selection of flavors. Clean modern setting with outside tables. And a cute Vespa too! read more

Frost Gelato - Hmmmm gelato - Gelato Near Me - Tucson, Arizona

See all

Don't even get me started on this, my homie walk up and say this where we order and she said... yeah, with the most attitude ever like sorry i ruined your day by making you scoop ice cream. I asked for a shake and she tried every trick in her book to try and make me not order it because it was too much work. She looked away like she didn't want to make it, looked at how to make it, and was like we don't have whip cream... like did i ask. Honestly though it was not that bad but jeez take a chill pill. Just keeping it real in this joint. read more

Frost Gelato - mean girl - Gelato Near Me - Tucson, Arizona

Another tasty trip to Frost! Tonight I needed a little something fruity and tart after dinner so I ordered the Limoncello and it was smooth and delicious. It hit the spot! read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

Lovely gelato place with a ton of flavors. I got the espresso chip and it was sooo good. I loved the chips inside the gelato as a texture and the gelato was so smooth and creamy. Utterly delicious. My friend got the strawberry champagne and it was very refreshing. Both gelatos weren't overly sweet, just the right amount of sweetness. read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

Frost is always a good idea! This is my go to gelato place when visiting Tucson. It's always tasty & clean, the staff is friendly. My favorite is the Stracciatella in one of the waffle cones yum! They also offer a peanut gelato that is so rich & delicious it's fun to get a scoop of each and they pair really nicely together. read more

Stopped by after a day of shopping. Nestled next to an Italian restaurant you find Frost. The flavors all looked amazing but we went with the featured flavor "Lotus cookie" and the GG peanut - I think that is what it was called. This was an award winning g flavor. It was good but I'm not sure if this flavor should really be award winning. Still good though. It was a great value $8 for a medium 2 flavor cup. Service was good and the place was clean. There were so many people working behind the Counter it didn't leave much room for anyone to really move back there. I would go back to try a couple of new flavors read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

The worst service I've ever experienced. Shaggy hair child behind the counter who doesn't have the courtesy to even say hello. He played with my son's ice team as he took a personal call on the phone. They hired someone's who has no manners as the face of their ice team shop. One star. We used to come here every Sunday. Today was the last. read more

Fourth time coming here for gelato. Closest thing to Italian gelato in the area. Tried the classics of stracciatella (cookies and cream is the closest), Nutella, limoncello, and gianduja ice cream. Service is prompt and this branch is located at La Encantada. read more

See all

After all of the great reviews, I hate leaving a poor review, but I waited in line to buy water today while one server made 48 tiny gelato cones for a couple who had a hard time deciding what flavors they wanted for each cone. The cones were stacked in a tree-like display, which was beautiful, and I'd guess was intended for a party. Another couple had two kids waiting to buy cups of gelato. There was one server who went in the back and never returned and one server who was making the 48 little cones while the other couple and I patiently waited. Then, on cone 46, she knocked the whole thing over. These things happen. The couple who ordered it grew more antsy. The couple with the two kids grew more frustrated as their kids were climbing around, and I grew more impatient as I'd said I just wanted to buy a bottle of water and she said I needed to wait (fair enough). The other server came out, got herself some gelato and a water, and went into the back. By now, the line was about six more families longer. It was a beautiful Saturday, perfect, warm weather, and a crowded day. Staffing should have been better managed, the employees should have been better organized to triage large orders and not hold up a long line. I walked back later and three people were working and things seemed to be moving a little better, but some were grumbling about the gelato not being worth the wait. read more

The ice cream here is really great, but they do need to improve on the service. I understand that it can get busy from time to time, but people helping clients could have a but more patience, especially when there are kids in line. read more

Yes this is still the best gelato in Tucson but the portion size is so much smaller than b4 with a higher price! No cookie on top either. Possibly an off night but we won't be returning soon. read more

Fast friendly service. Some gelatos were gone so I was a bit bummed about that. Found a snickers type and a caramel. Very good. Enjoyed sitting on the chairs outside. read more

Frost Gelato - Gelato Near Me - Tucson, Arizona

Workers rude as hell. I get it, nobody likes to work. But at least just put a smile on your face once.

I'm going to start off by saying Frost has the BEST Pistachio Gelato ever !! Any chance I get if I am up north I need to get frost! Staff are always smiling and very nice. Inside is always clean and music is playing and there is just positive energy all around. I enjoy frost and I will always support! read more

Yesterday, four of us went to Frost Gelato at Encantada mall, tucson. One of the girls at the counter was totally rude like we were inconveniencing her by ordering ice cream. We didn't even ask for samples. I paid a $13.55 bill with a $20. She told me she didn't have and change and shorted me 45 cents. I told her that I'm not OK with that and wanted to use my debit card. She ignored me and walked away. I couldn't care less about 45 cents, it was just her attitude that it was OK. I feel it should be the business's loss if they don't have the correct change. My daughter then ordered an ice coffee and was told they didn't have any ice. I saw several customers walk out after asking questions of the staff without ice cream. Management really needs to straighten this place out. PS: the gelato was excellent as usual. read more