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    Palladium Autos

    3.5 (137 reviews)
    Open • 10:00 am - 8:00 pm

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    Vehicle getting towed shortly after purchase

    Just bought a jeep wrangler from Eddie at Palladium. I am happy with the vehicle but when I came in with close to a full price offer, I was forced to buy a low jack program which I did not want for $2000 and pressured to buy an overpriced warranty. I refused the warranty and was able to get the low jack down to $500, but still did not want it. Within a week of driving the vehicle off of the lot, I had to have it towed to a dealership because the auxiliary battery was bad, the main battery was an aftermarket battery that needed replaced and a fuse array was also bad. I had attempted to contact the dealer and the salesman 6 times via text and phone calls. I also sent them the repair invoice from the dealership. The salesman said he would talk to management and never returned my call. I called and spoke with management, explained the situation and said to at I wasn't looking for the entire $1400 needed to get the Jeep running again, but that anything they could do would be appreciated. Management told me he would talk to the owner and I have not heard back. I was not expecting to purchase a great looking vehicle from a dealership and have to get it towed in for repairs within a week. All I wanted was a little break on the expense of the faulty parts that were on the vehicle when they sold it to me, but was ignored. I would not recommend nor buy a vehicle from this dealership.

    Excellent customer service, very happy with the purchase, thank you Robin for such great customer service

    April 2, 2024. I had totally forgot to put this review in a few years back. Be careful !!!

    Don't ever buy a car here the whole process was such a pain and a drag. I've been meaning to make an update a few years back when I bought the vehicle and I purchased a cash. I came to this dealership 3 times !!!! I scheduled an appointment on a Sunday a few years ago and it was pouring rain. I live in Santa Clarita so it's a 1 hour 30 minute drive or two depending on traffic. Came to the dealership of course it was closed called the woman. I forgot her name since this was a few years ago. She said I'm so sorry we have to reschedule. Keep in mind my time, my gas, and miles on my car. All for nothing which is fine since I was very interested in the truck. Test drove the truck check the suspension. Everything was good since my father and I are Toyota fans we know a bit of the truck. Came back the second time trying to negotiate deal cash eventually came to a deal through the paperwork process, they tried to get us to buy this sketchy warranty, which kindly declined. During the process, I made a few request about getting some new or used tires since the ones they had were very bald. The battery was not in the best condition shape. Which they changed, but I had to hassle them for it. Alex is suppose owner gave me a discount and deducted 1000 from initial offer which was all right, but rather had those things done. Everything from the paperwork was done gave me the keys, ready to head out something and my gut made me want to check out the engine oil and of course to my luck there was no oil. I spoke to one of the guys about adding oil to the truck. They got extremely aggressive and try to send me to this spot, but I knew it was a bit of a set up. Of course, as well the truck did not have gas at all not even complementary half tank. Either way they have this where you can write a review and they give you a gas card. I barely made it home with that. Update two years later, we were in 2026 Transmission went out honestly I would think twice about hitting this dealer I'm a few years late on this updated review but better late than never.

    I had a great experience with Palladium Autos. Over the past 6 years, I've purchased both a Range Rover and a Maserati from them, working directly with Robin. He has been extremely patient, knowledgeable, and professional, especially when it comes to luxury vehicles. The pricing has always been fair, and the after-sales service is truly excellent. They stand behind their cars and make sure you're taken care of even after the purchase. I highly recommend Palladium Autos to anyone looking for well-maintained, high-quality vehicles and outstanding customer service.

    The problems the car had without even driving it that many miles

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    2 months ago

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    5 hours ago

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    Robin S.

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    3 months ago

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    17 days ago

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    Robin S.

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    1 month ago

    Eddy was amazing everything was smooth highly recommend this spot for all your auto needs

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    26 days ago

    Federico and Robin really worked with me to get the deal done for my truck, thank you!

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    28 days ago

    Had a great time buying my F150. Very nice people, not pushy and trustworthy. 10/10 would recommend!

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    8 days ago

    Robin Sold me a fantastic 2012 Jeep Wrangler. Great salesman to buy from. Highly recommend to buy from here

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    2 months ago

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    5 months ago

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    2 months ago

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    6 months ago

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    7 months ago

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    2 months ago

    Great service, patient and worked well with me. Happy Customer. Drove out satisfied

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    3 months ago

    Mike is amazing and kind and was very helpful in purchasing our vehicle would recommend

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    2 months ago

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    2 months ago

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    3 months ago

    Mike was a wonderful help and got me a new car for the family, he was very helpful and highly recommend

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    4 months ago

    I got a great car from Palladium Autos. Was able to do everything over the phone. Thank you.

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    9 months ago

    Fast process Mike was great! Nice cars on the lot with a lot to choose from. I would come back here if I was local and needed another car.

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    2 months ago

    Great customer service got my g63 amg from palladium would recommend they're doing great

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    1 month ago

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    1 year ago

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    1 year ago

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    10 months ago

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    4 months ago

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    11 months ago

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    11 months ago

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    9 months ago

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    10 months ago

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    4 months ago

    Mike was great made the experience amazing! Kind and friendly staff ! Made the car buying process very easy!

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    5 months ago

    Ali was a great salesman and helped me a lot during my time here at palladium auto 5 star service I would recommend to family and friends

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    11 months ago

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    Review Highlights - Palladium Autos

    “Mike answered all questions quickly and thoroughly, helped with paperwork and made sure we were taken care of.”

    Mentioned in 32 reviews

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    They worked hard and got me easy financing.. The…read moresalesperson Nancy is am absolute doll..friendly, professional, knowledgeable, Intelligent and cares.. This is not a bad place to purchase a used truck ,but be prepared for the usual used car lot B.S... Understand you will be spending another $1000 getting the vehicle that you buy here road ready.. The Jeep they sold me was 100% out of fuel..I texted them a few hours before my arrival to buy it anf ask them to put fuel in it.. I asked Nancy again when I got there..I asked the manager..he finally mumbled and pointed in a random direction and said something about the mechanic isn't here today.. He was there three days earlier when I test drove it and pointed out it had no fuel.. And really .we are not in Oregon..anyone in California should be smart enough to pump fuel. Also...I got 5 miles away and the change oil soon light came on.. When changing the oil we found that the air filter was plugged dang near solid.. They installed the cheapest new tires money could buy..that's fine but they didn't get them balanced ..so..they saved like $20.. Tomorrow I have an appointment to get the front end aligned as it does pull slightly right..get the tires balanced..$200 ..I got the engine oil..auto transmission fluid changed and the air filter that was $350. I don't expect them to eat the cost for all that on cars..but a reputable dealer would just do all that before putting a vehicle on the lot...and just ad the cost to the price... I paid $23,000 for a 10 year old vehicle with 79,000 miles and had to spend close to $1000 to make it road worthy... If they had a truck that I was in the market for I might buy there again..because let's face it...all used car dealers are like this..just have $1000 minimum ready to dump in it just to make it road ready.

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    Before you read my review - keep these things in mind: #1 -…read moreNo is forcing you to buy a car #2 - Due diligence is always your responsibility - Do a pre-purchase inspection #3 - This dealership, like every other used car dealership - is selling USED cars - they can't disclose every single thing that the car went through and there are no guarantees - it's an implicit risk of buying used (especially older) That being said, I had a very good experience with my purchase at Hi Auto Sales. I bought a used 2006 Toyota Tundra with ~$141K miles. Just a tip for anyone who is buying a car that old - you're going to spend more money to get it up to speed - things wear out no matter what with time. Don and his wife Leyna are a wonderful duo - Don clearly takes a lot of pride in the way he runs his business and Leyna is bright, easy to communicate with and very personable. After purchasing the car, I had noticed issues with the rear door lock actuators and brought it up to Don and Leyna. Honestly, it didn't even occur to me to check because you just assume they worked fine. They were very gracious and offered to replace and fix the issues at a fraction of what it cost me. I think this is extremely generous considering the car was bought "As-is" and they had no responsibility to fix it after I drove it off the lot. I think it speaks volumes of how Don wants his customers to perceive their experience at his dealership and knows that it's a small investment for a continuing relationship. This review is NOT intended to advertise or promise anything on their behalf, but my experience with them was great and they definitely earned this 5 start review. I will definitely keep them in mind in the future should I need another car!

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