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    Premium Finance

    3.0 (249 reviews)
    Open 9:30 am - 7:00 pm
    Updated 1 month ago

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    I was really disappointed by this dealership. I drove 3 hours to check out a sprinter that was "in good condition" as the guy said. When I got there the car was in horrible condition scratches all over the place. Non of this damage was mentioned on the listing. When I contacted the guy that told me that the car was good. He replied with rudeness.

    Ron K.

    They worked hard and got me easy financing.. The salesperson Nancy is am absolute doll..friendly, professional, knowledgeable, Intelligent and cares.. This is not a bad place to purchase a used truck ,but be prepared for the usual used car lot B.S... Understand you will be spending another $1000 getting the vehicle that you buy here road ready.. The Jeep they sold me was 100% out of fuel..I texted them a few hours before my arrival to buy it anf ask them to put fuel in it.. I asked Nancy again when I got there..I asked the manager..he finally mumbled and pointed in a random direction and said something about the mechanic isn't here today.. He was there three days earlier when I test drove it and pointed out it had no fuel.. And really .we are not in Oregon..anyone in California should be smart enough to pump fuel. Also...I got 5 miles away and the change oil soon light came on.. When changing the oil we found that the air filter was plugged dang near solid.. They installed the cheapest new tires money could buy..that's fine but they didn't get them balanced ..so..they saved like $20.. Tomorrow I have an appointment to get the front end aligned as it does pull slightly right..get the tires balanced..$200 ..I got the engine oil..auto transmission fluid changed and the air filter that was $350. I don't expect them to eat the cost for all that on cars..but a reputable dealer would just do all that before putting a vehicle on the lot...and just ad the cost to the price... I paid $23,000 for a 10 year old vehicle with 79,000 miles and had to spend close to $1000 to make it road worthy... If they had a truck that I was in the market for I might buy there again..because let's face it...all used car dealers are like this..just have $1000 minimum ready to dump in it just to make it road ready.

    Oil stain the day after the truck was brought home
    emily m.

    I have read other reviews and have seen how the managers responses try to say that these people are lying and they're making everything up, I would love for them to try that with me. I wish I was cause that would mean I wouldn't be in this horrible mess. We were looking for a truck and found one at this lot through cargurus.com, my hubby contacted them and Kenny was nice and very accommodating. So being out of town my husband started talking numbers and since he sounded trustworthy he thought we were getting a good deal. They went back and forth for a while and Kenny addressed all concerns. Our friend had recently bought a truck in Sac. and had it shipped down here and had absolutely no problems so we thought we had fallen into the same run of good luck. Nope.we're not that lucky. We should have paid attention to the fact that this truck had been on the lot since July 2021 and hadn't budged until we bought it at the end of Dec 2021, but we were excited about the truck. The deal went smooth, and I went down to pick it up. There were some major cosmetic blemishes on the truck, and when I asked about them the girl pulled up the picture and had to REALLY zoom in to show that they were there. The avg person isn't going to zoom in like that. But oh well. The truck is older so we knew it wouldn't be perfect, but we didn't think it would be as bad as it was. Funny how they left the picture of the center console off the website where the leather had been burned or...I don't know what. They were going to let me leave the lot with shotty tires until I said something and a sales associate tried to fill them with a little air compressor. I was still concerned because the alarm wouldn't go away. When it was clear that i wasnt happy with the minimal effort, she took the truck up to the tire shop. I cannot believe they were ready to let me leave with tires that were that bad. I thought legally they had to make sure the tires were atleast safe enough, which these clearly were not as stated by the guy at the tire shop. Honestly I think she only got the other tire because they didn't want the lawsuit if I had crashed, not because she cared. The next morning when I went out to leave I noticed a bad oil stain on my driveway that hadn't been there the day before, when I got down there to look, oil literally dripped onto the concrete from the truck. I called my mechanic and he had me bring it over immediately. The rear main seal, and many other things were busted. $5,000 worth of work later and and he got it all fixed. He said he was surprised the mechanic at the dealership even passed this truck with all the problems there are on it and honestly they should have junked it when it got traded in. Man did they see us coming from a mile away! There are a lot of other mechanical issues that need to be fixed, and we're dealing with them. The biggest thing that sent us over the edge was that it was now the end of Feb and we had still not received the plates or registration for the truck. I had called at the beginning of Feb and asked and a woman I spoke with told me that the DMV was backed up and to rest assured that all paperwork had been submitted on their end and that the plates would be here any day. Well now it was Feb 28th and still nothing, plus the paper plates were about to expire. The thing that really made me angry was that my mom bought a new car the day after Valentine's day and she had gotten her plates and registration already. Haha the dmv is backed up my ass! So once again I called to see what was going on. I spoke with Carlos and asked him to find out what was going on and he told me I had to email the girls in his office myself and do the work because that wasn't his job. When I told my husband he didn't like that and called Carlos back. Carlos told him he would have Maria call him in the morning because at 3:45 in the afternoon she was off work already. Man, I need her hours! The next day, my husband called and she told him that they had 90 days to submit the paperwork to the DMV. So had they submitted this paperwork when they said they did we wouldn't have gone through the hassle of all of this. Plus not to mention the first lady i spoke with completely lied to me saying was already submitted. Maria said she would submit the paperwork and we would get the plates from the DMV since it's a new law that they have to issue new plates for a used vehicle and she wasn't sure when we would get them because again the DMV is backed up. On March 9th the plates and the registration arrived at my house. But NOT from the DMV! Yep,they came from Premium Finance. And the best part??? They were mailed out on March 2nd!!! The day after my husband spoke with Maria! They had the plates the whole time!!! These people lie through their teeth and it makes me sad to think of how many other people they have done this to, hopefully this will save someone else the heartache of going through what we went through.

    I just got my Ford Transit 2018 van just 2 months ago. Yet, I just had to pay $1000 to replace the rear brakes, sensor, and Axle seal because it was leaking. I was told that I also needed to replace the front side breaks. In addition to the tires. So just 2 months after using it, I have to pay an additional $2000 on top of the $40k loan and $8k down payment. When I called the dealership and spoke to the manager about the issue, he said I didn't get the extended warranty which I was never told about. He said all their car are sold "as is". I haven't used the car much yet. It's my first time buying from a dealership. I asked them if they had inspected the car and they said everything was good, so I trusted them. Never again, always make sure you have a professional mechanic test the car. Especially when they are asking for a big price. You can't trust any company these days, they want to scam people with a high price and not even give you a well-maintained product (car).

    Edson Y.

    I bought my first Ram 1500 here I was really happy with the customer service this was my first time ever buying a car at a dealer too it was a great experience

    Stay away from this place . Shitty trucks now up to date no service they sell it then leave you will all motor troubles . Bought a ford 2500 not even 3 months the breaks gave out I almost crashed and I'm struggling more with my business due to this truck . Stay away from this dealer shop it's not worth the hassle .! Owner and place are real nasty .

    Monica R.

    I don't know where to start but Ana was so sweet and helpful. Cindy she was super super sweet. Emilio thank you for sharing your Kit Kat. Christian was sweet as well. I couldn't say what a nicer set of people to get a vehicle from. Thank you again you ALL are awesome

    Bought this dodge ram Cummins As is. Had it shipped from CA to NY. Dealership employees were very friendly and responded back quickly however I did ask questions about the truck since I bought just based of pictures and videos. I asked specifically if there were any leaks. Christian had told me there were no leaks. As soon as I received the truck I looked underneath and the transmission was wet and dripping transmission fluid, this will cost a couple hundred dollars to repair. I also had anti freeze dripping from a freeze out plug that I had to get repaired. Other then that truck is in good shape.

    Luke T.

    My second visit here for a truck this time. This place has the best selection of trucks here and the people are down to earth and helpful. I went to other dealerships and all they did was try to up charge me in fees. I've purchased here before and sent many friends here who all had the same great experience. Thank you to the team at Premium Finance for making my 2nd purchase here a great experience. Maria and Emilio were awesome!

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    3 years ago

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    4 years ago

    Ana did a great job with our purchase. Would recommend to anyone looking for a truck.

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    Page 1 of 7

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    Thank you so much to Kevin and his staff for helping me out with a new car.

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