I recently purchased a Kia EV9 from Kia Garden Grove, and while there were some disappointing…read moreissues with the vehicle itself, the service and staff have been outstanding. After taking delivery, we discovered that the AC was not working, there was a significant dent in the fender that had been missed, and the vehicle was not as clean as I would have expected. Needless to say, that was frustrating and took away from the excitement of getting the car. That said, Kia Garden Grove has gone above and beyond to make things right. They provided a loaner vehicle, arranged to have the dent repaired, fixed the AC issue, and even delivered the EV9 back to me while picking up the loaner on the return trip. The staff has been professional, responsive, and genuinely helpful throughout the process. I am still bummed about the initial condition of the EV9, but I really appreciate how they handled the situation and stood behind the customer experience. Overall, amazing service and a great team. I would just hope the vehicle inspection and delivery prep process improves so future customers don't run into the same issues.

## Review for Kia of Garden Grove **Rating: **…read moreI strongly advise anyone looking for a vehicle to steer clear of Kia of Garden Grove. They are the textbook definition of "bait and switch" and "predatory dealer markups." I went in to look at a used **2024 Kia Sorento** listed online for **$27,696**. While the initial sales associate was pleasant, the experience soured the moment we sat down to talk numbers. Despite telling them upfront that I would pay the sticker price plus standard taxes and DMV fees--and absolutely no dealer add-ons--the finance manager presented an "out-the-door" price of **over $40,000**. They attempted to tack on nearly **$10,000 in markups and useless add-ons**. When I challenged this, the manager's "best offer" was to remove most items except for a **$1,500 LoJack fee**. This car already comes equipped with onboard tracking services; charging $1,500 for a redundant system is a blatant cash grab. When I refused to pay for something I didn't want or need, the manager became incredibly rude. I ended up walking out, and he continued to make unprofessional comments as I left the building. It is a complete waste of time to negotiate with people who don't respect your boundaries or your intelligence. If you want a transparent buying experience without the "market adjustment" games, take your business elsewhere--places like Carmax prove you don't have to deal with these ridiculous tactics. **Avoid this dealership at all costs.**

Today was going to be the last time I ever came to this dealership for service--because of how bad…read morethe experience was when Randy Doan was not here. Ironically, the only reason I ever got to meet Randy was because of that terrible service experience. I left a review, and Randy personally reached out to me. That call completely changed my perception of this service department. Randy Doan is an exceptional asset to this dealership, and he is the only reason I drive nearly 40 miles to have my car serviced here when there are at least four or five Toyota dealerships much closer to me. Unlike another manager I dealt with during Randy's absence, Andy actually listens. He does not dismiss concerns, minimize issues, or deflect responsibility--he addresses problems head-on and follows through. The other manager Andy was, quite frankly, absolutely useless. When I heard Randy was back from his leave today, I was genuinely elated. While he was out, I needed basic information from the service manager for an insurance claim after another car hit me. What should have been a simple request turned into an exhausting, frustrating ordeal--it was like pulling teeth. Randy's professionalism, responsiveness, and accountability stand in stark contrast to how poorly the service department was managed without him. I truly hope this dealership understands what a gem he is, because I am certain I am not the only customer who continues servicing their vehicle here solely because of him. If Randy had not returned, I would never come back. The only reason this dealership receives five stars from me is because of Randy Doan., WITHOUT RANDY HERE ZERO STAR IS TOO MANY FOR THE SERVICE DEPARTMENT'S MANAGEMENT. I sincerely hope leadership recognizes his value--and also understands just how awful service management was in his absence.

3 stars Short story version: Got my 2026 RAV4 and am happy with it…read more Long story version** (includes some issues I feel I should mention): Purchased from Toyota Place primarily because they had one still available to prepurchase, (& hesitantly due the lack of stellar reviews on here) Worked with one of the internet sales rep, Mark. He was available when I arrived, not pushy and easy to talk to... the negotiating was primarily done with the sales manager though. So it was kind of working with multiple people. There were definitely good and bad overall experiences here. 1st flag was the dealership add ons. It was $$$. Of course you can negotiate some down, but BE PREPARED. It's something that's normal around here but outrageous at the same time. 2nd flag: Over the period of my initial visit then picking up the car out the door-- my credit was run THREE times! 2x during the deposit/initial loan application which Jip (finance) discussed. But, Then again when I picked up the car. The last time, I couldn't believe it. 3rd flag: Got a rejection of loan letter mailed to me due to incomplete information. No heads up. And trying to get help over the phone was frustrating. It ended up just being the vin# BUT had to go through hoops to try and get help over the phone. It was like if they weren't your original contacts, you weren't getting help. (I think you know you are. Mr P) 4th thing. When my car finally arrived, it was missing a couple accessories I originally signed off for. I was missing the crossbars (and mud-flaps which I didn't even think to look for). I felt like something was off. No one wanted to bring up the original listing or sales info to double check. They just said it doesn't exist anymore. Mark did make sure I got my missing bars.. but not from verifying more like "if you believe you were suppose to get them ". And Jip even mentioned the sticker price was close to $1k off. So they wrote a receipt for a $750 roof rack. Keep in mind roof racks are more expensive than crossbars so I thought maybe they are making up the difference in value. Naaah I got crossbars. $750 crossbars apparently (which doesn't exist). Although it's what I initially thought I was getting...The way they wrote up $750 of value on a $350 part didn't settle well with me. At the end of the day I got my car, with the original accessory I signed for (minus mudflaps). But buyer beware. Keep track of your original order especially if you're prepurchasing. I'll give a benefit of a doubt they aren't tracking everything to the T but either this is a huge Quality Assurance issue or someone is trying to take some revenue by leaving accessories off. Again. I love my car so far. And the purchasing was otherwise somewhat ok.

Had a really positive experience here. The whole process was super fast and easy, and my partner…read moreand I were both able to get work done without needing an appointment on a Saturday. James and his team were helpful and informative, the pricing was fair, and everything was done quickly without sacrificing quality. The whole experience felt smooth and stress-free from start to finish. My partner and I both left really happy, and this is honestly the only body shop we'll be continuing to go to from now on. Highly recommend.

Friendly; great service; convenient location I am glad I have found a great place to do smog check…read morefor my car every two years James Auto Center is convenient, staff friendly, fast service, economical price (the best) No appointment needed. Highly recommended

Absolutely love Carlos! So I had scratched my new car and really wanted to get it fixed asap. The…read morescratch wasn't big but it was on the driver side so I would see it every time I went to the car, just taunting me!! I contacted Carlos and he said just to come on over when I get a chance. Now , it is about a 45 minute to an hour drive from my house, but out of all the AutoBody places that I've ever been to - I trust Carlos above all the other ones so that's why I don't mind making the drive. He's quite fair with pricing and he and his team are fast! Like crazy fast! Plus, he's a very friendly , chill guy AND he served our country so A++ all around! He accepts Zelle and Venmo now, which I don't think I recalled the first time I used him a few years ago. May Carlos be blessed with tons of business! I need him to stay in business so that he can always help me when I need him to if my car is damaged! And if you guys know what's good , you should leave a review of your good experience too! Do the right thing!! Do it! Do it! Stay safe everyone! Cheers!

Carlos and his crew were outstanding. A small family owned shop, not one of those chains that want…read moreto gouge you. I highly recommend Carlos!

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

They were very attentive and were able to work around my schedule. Ivan who came to clean my cars…read moredid an amazing job and my car was filthy. Over all they did a great job at an affordable price.

We bought the Kona limited here last month. The whole purchasing process is super smooth. We got in…read moretouch with salesman Adrian, and he helped us get a very reasonable price with the exact trim we want. The price is extremely good compared to any other dealers nearby. No other unnecessary advertisement was brought up during the purchase. I would recommend anyone to come here and get your dream car. Ask for Adrian - he will take care of you!

I was able to make an appointment the day before for a warranty repair. The service staff was…read moreexcellent! Basir Zahir helped me and couldn't have asked for better help! My appt was at 11, and by 12:30 I got my vehicle back with the a/c blower motor replace. Quick awesome service!

Six Stars Auto Dealership and Services…read more We bought a Porsche Panamera Turbo Executive here. The Owner, Vincent, and his staff provided first class services. The entire purchasing process was very professional,plesant, quick, and smooth. highly recommended. will buy again. Thanks Mr. Vincent Ho and his Team.

Sam and Bassam helped us get an amazing deal on my 2018 toyota tacoma trd pro and made sure I left…read morewith it fully detailed! He offered amazing service and made the entire experience a breeze. If you want to feel good about buying your vehicle Sam and his team at OC AUTOHAUS are the guyS to go too! When I called the dealership and spoke to Sam about a truck that I was interested in and came in a few hours later, he greeted me with kindness and immediately made me feel like he wasn't just trying to make another sale. He asked us questions about myself on the test drive and it felt like I was talking to a genuine friend and not a salesman. He was patient, understanding, and helpful through the whole process of what my end goal was and was very transparent about the whole process/vehicle and again didn't make me feel pressured or like i was just somebody he was trying to get a sale out of and get in and get out and it made me want to sign the papers even more. The main point that sold me was the honesty and transparency of the vehicle. He has told me what maintenancewas done n wasnt done.. other dealership would just say what a customer would wanna hear n lies about how good the car was but they had told me the background n history of the car. It meant so much to me and his words were very heartfelt and genuine. Everything else went extremely smooth and I will recommend him to everyone from now on who is looking to buy a vehicle. I am extremely grateful for all that he did, thank you Sam n team autohaus

Appreciate the team at Nissan of garden grove David came in clutch and help me get a beautiful…read moretruck couldn't be more happier

Bring your car to another Nissan dealership. This service center charges me for services and "found…read morenothing wrong" when I brought it in for a system error. They told me they ran diagnostics and just needed to jump my car. Less than 24hrs later the same issue happened again. I brought it to another mechanic and they were able to find the issue in less than 30 minutes and clearly articulate the issue to me. AGAIN, DO NOT BEING YOUR VEHICLE TO FET SERVICED BY THIS NISSAN DEALERSHIP. The service was less than courteous, I'm not expecting to make a new friend but they could at least act like they cared.

We had a little miscommunication with our original salesman about a scratch on a car, but Todd…read morereached out to us and went above and beyond for us! If I could give him 6 stars I would.

Thanks to the sales person Steven and the finance Manager Chase my husband was able to leave with a…read morebad ass new 2026 Toyota Tacoma TRD Sport. Had a bit of a hiccup with the sales manager at first, but these 2 gentlemen made it their mission to turn everything around and see to it that we got a very fair deal. Thanks for staying late for us guys. Overall very satisfied with our experience