I recently purchased a Honda HR-V 2026 Sport and had such a great experience! Huge thanks to Casey and Andrew for being so helpful and friendly throughout the whole process. They even brought out both the EX-L and Sport models for me to compare in person, which made it so much easier to decide. They were very patient, not pushy at all, and answered all my questions clearly. The whole process was smooth and stress-free. Really appreciate the great service! Highly recommend if you're looking to buy a car read more

I came to Honda World because my lease with Acura was about to expire, and I was interested in upgrading to a Honda Accord Touring. After reviewing the payment options, I decided not to move forward with the Accord. While I was there, I was introduced to the finance manager. She was very friendly and explained that if I chose to keep my current lease, I could complete the financing through their dealership since Acura and Honda operate under the same umbrella. Based on that, I decided to keep my Acura and move forward with financing it. During the financing process, the finance manager presented the usual add-on options, which I declined. At the time, nothing seemed unusual--the payment aligned with the new financing terms, and I didn't notice any red flags. About a year later, I reviewed my loan balance and discovered that approximately $10,000 in additional products had been added during the financing process. These included Sentinel coverage, an extended warranty, and anti-theft options--none of which I knowingly agreed to or have ever used. This came as a complete surprise, and I am currently working to resolve the situation. In all my years of financing and leasing vehicles, I never expected something like this to happen, especially since I consider myself experienced in car buying. Let this be a reminder: don't blindly trust the process, and always review every document carefully before signing and leaving the dealership. 2 starts because I blame the unethical finance manager, and partially myself for not checking my contract more thoroughly before leaving. read more

First time buyers please be careful and review every line of your contract. I purchased a 2025 Honda Pilot from Honda World of Westminster and later realized that several expensive add on products were included in my financing. While I technically agreed to the paperwork at the time, as a first time car buyer I did not fully understand how much these optional products would increase the total cost of my loan. These products added thousands of dollars to the amount financed. When I contacted the dealership to cancel them, I was told that only some of the products were cancelable while others were not. To their credit they are allowing me to cancel a couple of the service contracts, but the overall experience left me feeling frustrated and overwhelmed as a first time buyer. My advice to anyone purchasing a vehicle is to slow down during the finance process and carefully review every optional product before signing anything. read more

The Good: Salesperson Josh, 5 out of 5 stars. No pressure, nonsense, completely straight to the point. Finance person, Sonny, 5 out of 5 starts. Completely transparent, professional, and trustworthy. Maintenance/service dept - 1 out of 5, as basic maintenance (per Honda's scheduled maintenance) was NOT performed. They claim to do a 120-point inspection but fail to mention it's basically visual and a "safety" inspection. The vehicle I bought numerous things were NOT performed and even had to have the finance person REQUEST it to be done. What? Per Honda's scheduled maintenance the following should have been done (but WAS NOT): Hybrid coolant drain/replaced. Transmission fluid drain/replaced. Rear Differential Fluid drain/replaced. 12v battery check (within 2 weeks of purchasing the vehicle, I had it checked at AutoZone, and the battery is only out putting 10v, which indicates a bad battery). Key fob battery is already low and warning came up. Now, I can't truly say if this happened AFTER I took the vehicle home, but there is a body panel that is loose and hanging. Then again, how in the world can that happen? Pricing - 1 out of 5. I've seen another review stating a bait and switch. I felt like that somewhat happened to me and I had to be quite aggressive to get it at the price that was originally listed. Example, the used vehicle I was trying to purchase was listed at 20K. Upon completing the test drive with my salesperson, the manager(?) came to me and showed me the total price (obviously with tax + registration) added an additional 10K to the price. LOL. What? I wasn't born yesterday. I understand brand new vehicles have one price, plus any additional options you may add. DON'T ADVERTISE A USED VEHICLE AT ONE PRICE, THEN FLUFF IT WITH ALL THE OPTIONAL NONSENSE. This alone almost made me walk out. I told them, I want it at "X" and if you can't, I'm gone. The excuse given to me, was because of all the additional things they added to the vehicle. LOL. I didn't ask for them to do that, so why even advertise it at the price SANS your additional fluff? Stop it. Overall, I will be updating if (God forbid), anything else happens. Next time, I will not be purchasing a vehicle unless the car manufacturer's own schedule of maintenance is not performed. read more

Lesly went above and beyond to get me the deal I was looking for. This was the 3rd car I have bought from Honda World and it has always been an easy and positive experience. I definitely recommend Honda World! read more

One of the worst experiences with the sales people here. My husband and I wanted to test drive some manual cars. From the start they were a bit disorganized since they took 15 min trying to find the Honda civic Si for test drive. Ultimately my husband was interested in the Toyota Corolla GR, but wasn't ready to buy it so just wanted a quote from the sales team. However the person who helped us was very pushy, not letting us leave and trying to convince us to buy the car on the spot. We even told him we had another test drive scheduled in 30 min but kept asking us what he can do for us to make the buying process easier. We decided to put a deposit down to hold the car for a day at the end, but making us stay for two hours is ridiculous. Will most likely not coming back to this dealership again. read more

I called in advance to make an appointment, i was instructed to ask for Nadine. When I arrived Nadine was walking around the building to get her steps in and I never talked to her. Instead, someone named Mona tried to "help" me but it felt more like a scam. Her appearance was very unprofessional and the way she handled the situation was worse than any other dealership. I had been to five different places and received quotes from 19k to 22k and Mona had the audacity to give me a quote for 17k. She is a true scammer and not trustworthy. IF you ever wanted to give this dealership a try, make sure to ask for anyone than Mona! read more

I brought my car to Honda Westminster World after my vehicle showed warning alerts related to sensors/triggers and I was advised to take it to the dealership. I did that last week on Friday and was told the needed part was special order and would arrive by Monday. I returned Monday (02/02/2026) and the repair itself was completed. As advised by the dealership, I removed my dash cam so they could work on the area that needed repair. After picking up the car, I left directly to work and did not inspect the vehicle beforehand. When I arrived at work and inspected my car, I noticed scratches on the right side that were not there before. I had washed and waxed the car the day before, so I was very aware of the condition of my paint and existing imperfections. I immediately called the service department and was told they couldn't say anything over the phone and to bring the vehicle back in. I ended up calling off the rest of my workday to address this. I also contacted the service advisor who helped me, and I was told they couldn't see anything on their end. So further photos/videos were provided and ETA for in person inspection. When I returned to the dealership, the response was dismissive. I was told right away that they didn't see anything, and there was an implication that I may have caused the damage myself. No manager was brought out to discuss the issue. They did take the car to the back and buffed the area. The results were better than when I arrived, and I appreciate the effort to improve the appearance. However, what really bothered me was the comment at the end stating that "even though it didn't happen here, we try to help the customer" That felt unprofessional and dismissive, especially given the circumstances. While the repair itself was completed, the handling of the situation afterward lacked accountability and customer care. I expected better communication and professionalism from a dealership. Ps: if you bring cars here inspect them before leaving!!!!!! read more

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Thanks Steve Choi for helping us out with our new CRV. Very accomodating. We love it. Appreciate you so much. Steve is the guy.

Scummy location that will scam you. I had service done in March of 2023, my service advisor told me that I needed new front brake pads soon as they were about 4-5mm. They recommend I come back in a few months. I've since been going to my local mechanic thats trustworthy, so fast forward to today and my front brake pads still have life in them. About 6-7mm of pad thickness left. 3 years ago this location said I needed new pads and they're still fine... Do not go here, would not trust anyone here at all. read more

I'm not sure why there so many 1 star reviews about this dealership? The following review I am posting is regarding my experience in purchasing a vehicle from start to finish! Here goes...! Preface: OC Honda World's dealership was my 2nd choice apart from my 1st choice I had originally when looking for a specific vehicle, mileage, and everything. The dealership I asked before I contacted these guys. I asked them about budging on the price a little bit and they refused. So we didn't talk anymore for the rest of yesterday. They are from "Acura Alfa Romeo in San Diego" So I went THIS dealership instead! It had the same exact vehicle, same color, almost the exact same mileage (off by about 400 miles difference), the price was about the same as well. HOWEVER...This vehicle at OC Honda World had some things the other vehicle at Acura Alfa Romeo in San Diego did NOT have. This vehicle came with authentic carbon fiber fenders and a modified exhaust pipe system (Normally the exhaust on this vehicle has one pipe on left and right side) But the vehicle at OC Honda World had a modified exhaust with two exhaust pipes in the dead center of the rear, which I think is much cooler looking ;) And of course... the next day, Acura Alfa Romeo in San Diego messages me and asks if he can speak to me over the phone, but I told him that I had already a pending deal with another dealership for a nearly identical vehicle , but better, hahaha! I ordered my vehicle from out of town from this dealership - more specifically: about 7 hours away driving distance, but same state of California. I wanted to share my fantastic experience with one of their employees Leslie P. (She is also listed on their website under the team page!) I mainly communicated with her via text. It started off with negotiations regarding the INFINITI Q60 2022 Red Sport 400 in which I was interested in. ========================================================= Negotiations: 10/10 Smooth as oil. I was able to negotiate 3 things which resulted in a total of 3 proposals (3rd being the final proposal). There was no pushback of any kind at all. I did have to remove some things from the first proposal that I did not ask for, but that was not a problem at all. Just make sure you read everything on the proposals sent to you! Communication: 10/10 Lesly went above and beyond for her customer (me). Most people do not like to work outside of work, but Lesly was willing and able to keep a clear line of communication with me throughout the entire process between February 19 - March 5th, 2026; Both on and off work! This is not expected, but it was done anyways, and it was very cool to know someone in my corner was helping to support me the entire way. She is also not a robot! She is personable, and relates to her customers to help them feel great. Process: 10/10 Step 1: Negotiating proposals Step 2: Credit check Step 3: Financing Step 4: Wiring my down payment from the bank Step 5: Scheduling a mobile notary near me Step 6: Signing paperwork in person Step 7: Overnight shipping documents back to the dealership Step 8: Verifying paperwork Step 9: Support with arranging vehicle transportation to my home Conclusion: This is pretty good considering I purchased a vehicle from out of town, especially it being my first time doing something like this. Other Employees: 8/10 Some of the other employees I tried to work with whenever I contacted the dealership to avoid bothering Lesly on her days off (oops! Sorry about that!) said they would get back to me within X amount of time, or call me back, but didn't really hold their end of the timeline. I had to call most of the time just to remind them that I'm still here, haha. But it wasn't a problem at all. They were all professional about it. The Finance department was a little difficult to get a hold of more often than not, but in the end, they did their due diligence and helped the process along! So, Thank you! Final Thoughts Overall, this was a great experience, especially considering the entire purchase was done remotely. Huge thanks to Leslie P. and the OC Honda World team for helping make the process all completed within exactly 14 days of time! I'm now the proud owner of a 2022 INFINITI Q60 Red Sport 400, and I couldn't be happier. read more

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Got in touch with Honda World via TrueCar to look at a CPO Honda CRV. Overall had a good experience with the sales and finance staff. I feel like I got a decent deal on my purchase. When it came to financing it was the same story of them trying to push KARR and Extended Warranties on the vehicle - even though I had already settled on a price with the salesperson. This time around the finance rep offered to include KARR for a few dollars extra per month (which adds up to around $170 to my total price). Having been there for about four hours I was eager to wrap up and get out of there - so I said yes to the additional cost since I felt I was getting a fair deal to begin with and wasn't pushing my spending limit. The car was in mostly good condition until I took off the stickers on the windshield. Under one of the SAFETY OK stickers I found a small chip on the windshield on the drivers side. This felt intentional and sleazy. They stacked stickers in that area to prevent the chip from showing. Will need to get the chip assessed and repaired by a third party. TLDR; found small chip/crack in windshield after purchasing car. Make sure to check your vehicle thoroughly before negotiating. read more

I just want to start by saying, car dealerships give me anxiety. However, I needed to trade my previous car and get a new car at some point. I searched multiple locations for an all black 2026 Civic and couldn't find what I wanted. Not only did this location have what I wanted but Lesly was AMAZING! She took her time to make sure to get me the best deal, explained the details of the car, and reassured me that she'd help get me what I needed. Then, I had the pleasure of working with Moe for the remainder of my financing. Moe and Lesly made my experience the best I've had at a dealership in years. A+ customer service! read more

Truly a mess of an experience with bait and switch on price. I found this dealership through car gurus to sell a car. The offer from the dealer was $22,895- see picture. Savannah at the dealership reached out to me and I made an appointment to get the car looked at and then sell. I drove the the dealership arriving early. Was handed off twice to different people. Then sat and waited for the used car manager to appear. He then looked at the car for less than a minute, then handed the "new" offer off to a salesman which brought me said offer- which was $18k. Yeah hard No! He then left to try and get a better deal from his manager (typical car sales BS). Came back and said they could do $19k. Another hard No. I then left and drove 45mins home in traffic. Just to note- research was done in advance. Private party value $25k, dealer trade in $21-$22k in current market conditions. Carvana offered me over $20k right away. This was a scam from the minute I decided to drive there. I would like to note Savannah was great over email to deal with. The others at the dealership were unorganized and had to keep walking across the road to another building to talk to people. I would not recommend this dealership for anything, especially selling a car. One last thing to note- I have bought and sold over 30 cars in the last 5yrs. This was the worst bait and switch on price I've seen and not an honest process. read more

Honda World - Scam of bait and switch on sales price. - Car Dealers Near Me - Westminster, California

Had a great experience with Kifah. He was able to source the exact car we were looking for and made the buying experience so smooth. He was incredibly kind and explained everything well. I appreciate how he went above and beyond to get us our new car. Muhammad in finance made it super easy for us as well. Definitely would recommend them to family and friends. read more

Horrible and super unprofessional! I took my car in for a recall, they sent me an invoice of things that need to be fixed. I declined their services besides the recall. Went to pick up my car and magically my ac wasn't working correctly anymore. Mind you before it was working perfectly. I informed them and they said they would look into it. Left my car with them, came back to pick it up. First they couldn't find my paperwork then after finally finding it... They couldn't find my keys and had me waiting for 30 minutes. Before I left I wanted to make sure all my ac vents were blowing cold air. Come to find out one was still blowing hot air. I informed one of the service staff and they had me waiting there for another 30 minutes with no one trying to help me. Wish I could give this place zero stars!!!! Do not come here for any kind of service!!!! read more

This is a review for the service department only. My Honda van was having an issue when the suspension travels up and down, it makes a knocking sound. I took the car here serveral times under warranty and they said they could not find the issue. After years of taking this car here, I figure the issue is just me. After looking online, I found another user having a smiliar issue and their issue was resolved by going to Honda in Torrance. I reached out and long story short, they were able to identify where the sound was coming from and fixed it! Another time, I took my car here for an issue with the chair not reclining. I arrived in the morning and the service advisor told me he will reach out to Honda Corp. to get it approved under warranty. I waited all day, but no response. I called the next day and found out the advisor was off that day. No one called to give me an update. When the advisor came back, he said it was not approved, so I basically waited 3 days for them to say they can't fix it. If you have an issue with your car, don't take it here. They are the worst. read more

I got a brand new car 6 months ago with Jorge who is a such great person, I came here 6 months after that to get a new car, I looked for the same sales person, Jorge who was amazing, honest and kind helped me out, the problem it wasn't him, the problem it was the stuff, one woman treated me rude after they made me wait for almost 2 hours to sign the paper work, I still wanted to get the car, I signed but the trouble it was gonna coming true, I received a text from my sales person, telling me they need a co-signer, what do you meant? After one week? After signed papers? This is the last straw I wanted to given back the car because the made me wait another 2 hours, while they tried to figure out what's going on. Definitely I won't recommend this place again, and probably de workers aren't the problem, maybe it was de finance department, but it was the worst experience getting a new car. Totally pissed off read more

Too bad customer service, management they don't care about to solve problems or help customers. So save your money, save your time. No body will respect you in this location, The owner became rich He didn't follow his business.. read more

Big difference on the service from my last experience. If you want to save money, just go to Buena Park Honda or other dealership.

Wanted to shout out the service center. I haven't been back to the dealer since I bought my car at Honda World in Westminster back in 2018. I decided to go back for a recall and get it fixed, Kasra helped me out and he was awesome. Great customer service and friendly. He was patient with me not completely understanding car terms etc and he spoke to my brother to help me figure out my best options. Overall great experience, will be use this location in the future for any future needs. read more

I recently bought my 2026 CR-V hybrid here at Honda world and my experience was fantastic. I was helped by Ray and Kenny who helped me with picking the car to signing the papers. Ray was very straight forward and flexible. Would come back for my next car. read more

I had an overall good experience buying a car at this dealership with my dad. We were helped out by Gabriel who was very patient with all of our questions about the cars available. The staff also stayed past closing to help finish the purchase. It went very well! read more

This is my local Honda and I have given them so many opportunities to demonstrate good service. I didn't expect excellent service. In one instance, they provided the wrong wheel lock key which is something very simple to get wrong. My most recent repair involved my air conditioning system and it was a complete fiasco. They are not very knowledgeable about how different systems interact and in general, their team is not cohesive in their decision making. They all have different answers and they do not take responsibility for damages or long term impact on your vehicle. I would recommend seeking out a different mechanic unless you have a warranty read more

I recently went to the Honda dealership in Westminster a couple of days ago because my sliding door was having issues--and of course, it was raining that day. I want to give a big thank you to my service advisor, Renae Franco. She was super nice, professional, and genuinely helpful. Even though my sliding door wouldn't close and it was raining, Renae went above and beyond by wrapping the entire door with a plastic nylon cover so rain wouldn't get inside my van while I drove home. She didn't have to do that, but she did anyway, and I really appreciated the extra care. A few days later, I called back to follow up and spoke with a supervisor named Henry. He was also very professional and took the time to work with me to help resolve the issue. You can tell he really cares about customer satisfaction. After this experience, I feel confident trusting this Honda dealership with my vehicle. They're honest, professional, and willing to work with customers--something you don't find at every dealership. I would definitely recommend this place to anyone!!!! read more

They quoted me over text, sent me the out of the door price, then the moment I got to the dealership, the price magically jumped to nearly 7k more. They refused to honor the price. That's not a misunderstanding, that's a deliberate bait-and-switch.It's hard not to see this as a tactic to get customers in the door under false pretenses and then wear them down into accepting a much higher price. Which is exactly what happened to me!!That kind of approach is not just unprofessional, it's deceptive.I did like the car and was in need of one, but the way this was handled completely ruined the experience and my feeling towards the car. I'm still genuinely irritated and disappointed. No one should have to deal with this level of dishonesty when making a major purchase. All the other departments were very professional, Sales, on the other hand, was just a total failure on my end. read more

Lesly is the best salesperson that I have ever dealt with in buying a car! She was true to her word with pricing and trade-in value that we discussed over the phone prior to my decision to actually go to the dealership. I have been burned before with other nearby Honda dealerships where they promised the moon on the phone and then became hostile and lied about what was promised on the phone. That was not the case here! Lesly stayed true to her word and honored what we agreed upon before on the phone. The car was pulled to the front when I arrived and ready to be test driven. The finance manager Kenny Luong was also great! While he offered all the usual things like extended warranty and gap insurance, etc., he was not aggressive or rude when I decided to turn them down. This was the best experience in dealing with a finance manager I've ever had! At other dealerships, I have been subjected to aggressive sales tactics and rudeness after turning them down and a long drawn-out process. Overall, it was a great experience! It was a quick, efficient, and honest process. I will definitely recommend this dealership to my friends and family! read more

Honda World - My new car! - Car Dealers Near Me - Westminster, California

First of all Lesly was great. We saw the car, liked it and offered to buy it for the asking price. They weren't willing to negotiate but that's another story. We decided to finance and she ran the credit, came up with the numbers the bank offered. Agreed on one of them and she started the paperwork. She added a couple of things that i told her we didn't want and she took them off and gave us the revised number. Easy deal. She congratulated us and said she had to bring everything to the manager. 20 mins later someone else approaches us with completely different numbers. Almost double of what we agreed to in terms of financing. Almost doubling the numbers. Crazy. Told them we didn't agree to those numbers and asked for our driver's licenses back. Don't know why they were holding onto them. Decided to follow them to get the paperwork that we signed back because it was obvious they were not honoring the deal. This gentleman approaches us and just stands there looking at us while I requested to speak to our Sales Rep, Lesley. She was no where to be found. The gentleman finally said "hi". I had to ask him who he was and he tells me his name. Then he just stands there looking at us so I had to ask him, "And what is your position here?" General Sales Manager. He tells me that Lesly said we were approved for one thing but we really are approved for something else according to a spreadsheet that they created. So now he's changing the numbers that was agreed upon. So we took our personal information that they had and walked out. This should of been an easy and quick transaction but they wanted more so they came up with all new numbers. And Lesly is no where to be found. She could of had an easy sale but then the GM decided to make it complicated. Couldn't believe he was the GM. This is exactly why people hate dealing with car dealers in person. Horrible experience. read more

Moe got me a great deal on a Mazda Cx5! Very chill dude. Would recommend:) We were in and out pretty quickly too! read more

Stay away from these guys they're nothing but lying hypocrites salesmen especially sales representatives name ISREAL I get the whole fake ad thing. It's not my first rodeo going to buy a vehicle so I specifically called in before going to the dealer and I make sure to ask. Are you sure you have that particular vehicle in stock and the guy got the nerve to say oh yes, I'm looking at it right now It's in my lot come on in and what do you know by the time we got there within 15 minutes later oh sorry it's already sold yesterday like really so how can he say? He's looking at the vehicle 15 minutes earlier what a lying sack shit so beware guys stay away from these people take your business somewhere else. read more

Sales team is sweet. Car selection s great. Finance department is unfortunately and totally deceptive and untrustworthy. I would avoid this dealership and buy elsewhere. They do their best to deceive you and trap you into untoward and undesirable financing through Honda even if you show up preapproved, with an appointment and an offer you would accept. This business acumen is completely unethical and extremely hurtful and frustrating. They also treat you like the customer is "less than" and their delay tactics feel worse than condescending. Do not do business here. read more

I have to say the whole Honda Team I dealt with was just absolutely amazing. My sales rep Moe, hands down made it the best sales experience, he asked all the right questions, listened to what I was looking for, put me exactly where I wanted to be with the monthly payments and kept it 100 with me every step of the way! Lesley certified pre owned manager super friendly and thoughtful, she made it a priority to be certain this was exact purchase I was looking to make! And Sonny the financing manager, 100% took care of explaining everything I was signing, made sure I understood and was on board with it (for the record outside of the paperwork he is just an all around stand up guy) but then again all of them were great! This whole crew was awesome from beginning to end, not to mention the late hours they put in to see the process through. I would recommend anyone coming to Honda world that needs help to look for any 3 of these individuals and I can promise you'll be taken care of! read more

Called many Honda dealerships to try and get the best pricing without going in and this dealership was by far the best . Working with Kifah made things smoothly , had worked out a deal on a certified Honda crv and picked up the car the next day. He didn't force anything and was transparent throughout the whole process . Would definitely send more people Kifah's way at Honda World. read more

I had a great fast sale got everything I wanted. I would and have recommended Honda. it's the best car brand! read more

Honda World - New Prologue #larams! - Car Dealers Near Me - Westminster, California

Amazing customer service from both Kevin and Leslie the manager. Very satisfied with my experience. They wouldn't let you leave without a great deal!! So if you guys need a great deal come out here!! read more

Terrible service reps bought my car at Honda but told me they didn't have the paperwork for my warrantees also took 2hrs just to patch a tire, came here for the convinince but honestly just a terrible experience read more

Well, first off I had to end up buying a 2019 Honda CRV because they messed up my lease that from the car I was turning in however as of today I called about getting the recall done and he goes. Oh no, we're not doing taking any appointments for that recall and I said oh OK I'll document that so now where do I take my car to get recall done read more

Honda World - It is the recall letter stating that they have the parts now, but Honda Westminister is not taking appointments for those now - Car Dealers Near Me - Westminster, California

Very disappointed with the service here. I brought in my 2020 Honda after an accident and clearly told Lily about a new bumping issue that started only afterward. She didn't mention it to the insurance during their inspection and later claimed it was just "wear and tear," which is not true. When I brought the issue to Norberto, it was even worse--he ignored everything we were experiencing. If anyone here actually test-drove the van, they'd understand how serious the problem is. Poor communication, dismissive service, and zero accountability. Not recommended. read more

The entire place is run by ignorant and unqualified people. Okay, I know my first mistake was even stepping into the dealership because of the cutthroat prices but I thought that they'd at least offer superior customer service. They didn't. My car's speakers have been acting up and static would occasionally start screeching from them. The advisor who helped me out wasn't very friendly nor welcoming at all. Nevertheless, I went through with it and wanted them to check out what's wrong with my car. In order to diagnosis my car, the technician had to "duplicate" the sound and drive around so that he could hear it himself. He couldn't hear it when he went by himself so they asked me to hop into the car with him. As we were driving out of the dealership, there were multiple speed bumps. I thought he was gonna to slow down, but the technician (who was driving my car) JUST FLEW OVER THEM. DAMAGING THE BOTTOM OF MY CAR. WHAT IS WRONG WITH HIM ?! I WAS LITERALLY IN THE CAR WITH HIM !! If this is how he treats my car when I'm with him, I can't imagine how he treats it when I'm not. After being able to hear the sound, the technician told me he had never witnessed my problem. We went back to the dealership and I waited 3 hours only for them to tell me that they didn't know how to fix the static sound. Instead, they recommended me to just replace the entire audio unit for $1120. Considering how expensive the cost was and that it was nonrefundable, I asked if purchasing this part and replacing it would actually fix my problem. You know what they said? Yep, you guessed it. "We don't know ..." You guys don't know? You're the DEALERSHIP. I LITERALLY BOUGHT MY CAR HERE. IF YOU DON'T KNOW, WHO WOULD? You expect me to buy this super expensive car part and can't even guarantee that it'll fix my issue? Idiots. After telling my advisor that I needed some time to think about whether or not I wanted to buy the part, she was very hostile. She kept making me feel bad and told me not to go to any mom-and-pop shops. First off, of course you're going to say that. Mom-and-pop shops are your competitors. Second of all, you guys don't know how to fix my issue. Where else am I supposed to go? There were so many red flags about my entire visit that I overlooked and that they should fix: * Staff wasn't welcoming * No one had ever heard of my issue and didn't know what the problem was * Waited 3 hours for them to tell me that the part I need was on backorder * Have no respect for customers' vehicles Awful. read more

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Is it possible to give negative zero stars? Man these people love to give you the run-around. So I received my DMV registration letter at the end of February. In the letter, it included a safety recall alert about my vehicle (2019 Honda Civic) along with a website for more information on it. I go on the website to read the recall information. On the website, it states that if my vehicle is impacted, I will receive a letter in the mail from Honda about the recall. In addition, my registration is due beginning of May, but the DMV will not allow me to register my vehicle until this recall has been completed. So I waited for about a month and a half, but no letter ever came from Honda. Even though I never received a recall letter from Honda, I did not want to assume everything was fine and take any chances. So I decided to go to Honda World Westminster (where I originally purchased my vehicle) in person to verify if there were in fact any recalls for my car. I get there Tuesday (March 25, 2025) at around 10:45 am. A new Hispanic female service advisor with half black and half bleached hair and bangs, comes over to my car and asks how she can help me. I explain and show her the DMV letter and I ask her to confirm if there are any recalls for my vehicle. She goes to the computer to check and tells me yes my vehicle does have a recall for the fuel pump. She tells me recalls require appointments and hands me an inquiry acknowledgement paper. She then tells me a rep will call me in 1 hour to explain the next steps and set up an appointment. I never received a call that day or the next day. Since I did not receive any calls, I took it upon myself to find the phone number for the recall department at Honda World Westminster. I call the number and a male rep answers the phone. I tell him that I need to make an appointment for a recall on my car. He looks up my information and tells me, that they do not perform that type of recall at their Westminster dealership. He tells me that I would need to just ask around, and call other dealerships to find out if they could help me..?? He was not at all helpful and failed to provide me with any additional assistance or an apology. I was left so bewildered at his reluctance to help me that I forgot to get his name. So I had to make a 2nd trip to Honda World Westminster on Wednesday (March 26, 2025) the next day, to find out what exactly was going on. I get there and another new female service advisor (Hispanic lady with long brown curly hair) tells me they cannot help me because there are no parts available. She tells me someone will call me if and when the parts arrive. I emphasize that this needs to be done asap, because I cannot register my vehicle until this is completed by the dealership. I guess she felt flustered because she then walked away without saying anything. Henry Nguyễn (service advisor) then jumped in to assist. He reassured me that I would get a phone call in less than 1 week to set up an appointment. Well 11 days went by and I received no phone calls. I decide to call the recall department again and a rep named Thomas tells me they temporarily cannot provide that service. He tells me to call the service department between April 21st-26th to see what they can do. I let him know this is urgent because it is a mandate from the DMV. He kept telling me there was nothing he could do. He sounded very uninterested and dismissive on the phone. So I decide to make a 3rd trip to Honda World on Monday (April 7, 2025) to speak to a manager because this was getting ridiculous. I explain the situation again and show the manager Cindy the DMV letter. After a bit of conversing, Cindy finally sets me up with an appointment for the week after. WOW. I make a 4th trip to Honda World Westminster for the appointment day (April 10, 2025) at 7:15 am. I was informed it would only take 1 day and 4-6 hours to complete. Henry called me at 4:15 pm to pick up my car (9 hrs later). I arrive and was told everything was good to go, so I retrieve my car and I go to Costco to pump gas. Just as I am finishing up filling my tank, I look down at the ground and I see gasoline gushing everywhere from underneath my car, where the "new" fuel pump is located. It caused a huge mess and a safety hazard, thankfully 2 Costco gas attendants came over to help me. I forgot to take pictures and video because there was so much going on. I call Cindy immediately and she tells me to try to return to the dealership asap. I somehow make it back to the dealership, and was given a temporary loaner car for 1 d because they wanted me to leave my car there overnight. What a F**king ordeal!! I felt deceived and an enormous lack of urgency from the staff. I live a good distance away so all this driving back and forth was a headache. I cannot recommend this service dept to anyone. To the employees: please take your jobs more seriously. read more