What a sh't show Sat at the bar to get dinner Bartender stated how he loves his job and doesn't mind working extra hours but the bar was filthy dirty took over 30 minutes to try to order food which never happened so we ended up walking out and going to Anthony's coal fire pizza so much better and more professional read more

I normally frequent the P.F. Chang's at Riverside Square Mall in Hackensack, however I was closer to this location today and stopped in for lunch. My mom and I both got the Mongolian beef lunch bowl. We also ordered the string bean market side, as well as pork dumplings and chicken fried rice (only because I had a free coupon for this). We both got a soda. Mine was flat and syrupy but I wasn't too concerned. First we get our dumplings. They were delicious as always. Next came our Mongolian beef bowls and string beans. The Mongolian beef was disappointing and the meat was tough and chewy. The string beans tasted nothing like the ones we normally always get at other locations and they were cold. The chicken fried rice was underwhelming and the chicken had a weird texture. The chicken fried rice wound up not even being free because we had to purchase an entree and the lunch bowls apparently did not count. I wish we would have known this prior to us ordering it because I wouldn't have ordered it at all. Our waiter failed to mention this to us until it wouldn't come off the bill. I absolutely will not be returning to this location and will continue to give Riverside my business. read more

Been to different PF Chang's locations plenty of times but this one was awful. We waited almost a half hour for our apps and another half hour for the entrees. The sushi rice was hard and not fully cooked and the amount of fish in the roll was pathetic. Our waiter was MIA most of the time and didn't bring us clean plates or water and was very slow to refill our drinks. Im never coming back to this location. Extremely frustrating experience. Stay away. read more

P.F. Chang's - Chinese Near Me - Wayne, New Jersey

Not the absolute best Chinese food you'll eat, but it's a comfortable environment, the servers are friendly and knowledgeable, and they are considerate as to dietary restrictions--in particular gluten-free needs. Unfortunately, while that extended to the appetizers and main dishes it did NOT apply to the desserts. Bummer to drop the ball just short of the goal line. They did not have our reservation. They asked me if it was a call or online. When informed that it had been done online, we were told that was done via separate computer system. Not sure how they keep that organized... There is a vast selection of fun cocktails, sake, beer, etc. The menu is mainly Chinese food, with some Sushi thrown in as well as a smattering of other Asian dishes. All the food was good, though nothing was exceptional. It's chain Chinese food. It's what I'd expect it to be. It's a good place to throw into the rotation with friends or family--especially if you're already shopping at the mall, or if you're celiac and want to get some gluten-free Chinese fix on. A shared app and 2 mains was more than enough food for two people. Shout-out to the sangria which was very tasty and refreshing after a 5 mile walk on a warm summer day. read more

Server was super nice, the food was delicious. Had a shrimp tempura sushi roll, sesame chicken & fried rice. read more

P.F. Chang's - Sangria and take home food - Chinese Near Me - Wayne, New Jersey

Service was great! Sat at bar was greeted by a friendly bartender.. Food wasn't great. Sent cold rice back and got more cold rice. Shrimp was soft and gooey.. didn't even eat it. I also had lettuce wraps those were good. Also had a pear mojito that was good as well. Gave 3 stars because of good service .. I had a $50 check for one person.. I expect hot food. read more

So disappointed. It's a franchise, you kinda go there expecting a certain standard. This location - which is newish - was pretty bad. We went on a Saturday- during evening. So I should have known something was wrong because it wasn't busy. Bath Room and dinning area were dirty. Our "appetizer plates" had MARKS FROM LEFT OVER FOOD. The lights are obnoxiously bright for no reason - windows are huge. The rice was over cooked. HOW DO YOU OVER COOK RICE?! Staff seems oblivious. our waitress "Crystal" seemed bothered by our presence. Managers walking around, took one look at my face and didn't- DID NOT - ask me how my experience was. Good thing. Cause Here's a tip.... SAVE YOUR MONEY AND EAT SOMEWHERE ELSE. I should have gone to the Cheesecake Factory. read more

I never EVER leave bad reviews- or yelps for that matter. This experience was the reason I even created an account. I had read how low the reviews were for this place and decided "hey why not" because I like to decide for myself. I should have just saved myself the aggravation. I had never been to P.F. Chang's and wanted to try it out. I walked in and was sat by the host near the kitchen and began to look through the menu. It was taking a bit long for the waiter to approach us, but being a waiter myself, I understood he might have been weeded and gave him some time. After a good 5 minutes we had already decided drinks appetizers and dinner and no waiter was in sight. Someone quickly patted our table and said he'd be with us soon. After ten minutes of being forgotten, my husband and I decided to go to the bar for quicker service. The bartender was very nice. She attended to us rang our order in promptly. A tray of food soon appeared, but it was our dinner, not our appetizer. Not a big deal, except my dinner had been missing its main ingredient and the rice had come out cold. Now I was extremely annoyed. The manager came out with our appetizer well after our dinner had arrived and I had to notify her that my dinner was missing the entire reason I ordered it in the first place. She apologized again and took it back to the kitchen as my rice grew colder. Finally, it came back, looking like they slapped some haphazard extra ingredients onto the same plate. I couldn't even eat it I was so upset - and I'm never one to anger quickly. I didn't want to eat I just wanted to go home. But no one was around to speak to or even to get the check. Once again, having worked in various aspects of service & hospitality, I had never seen so much disregard for the guest experience. There was no accountability, structure or high management controlling the guest experience. I would have never allowed this blatant disregard for service in any other restaurant. I left feeling cheated of $50 and 1 hour of my life I'll never get back. For a newly opened restaurant in a more affluent area, the standards are low and slipping quickly. TL;DR - don't waste your time. This restaurant needs to go back to its corporate trainers and review hospitality standards. read more

We go to P.F. Chang's often and pretty much order the same thing, Spicy Chicken, Honey Chicken, Spicy Garlic String Beans w/preserves. We went on 8/21 at 7:15PM and had the best tasting meal. The spicy was spicy, the veggies were fresh, crunchy and spicy. Everything was delicious. I would recommend this place to everyone! read more

Management Responded to my review. I return to the location and the manager apologized . Staff was great as always . I got an exchange of fried rice which was better . Thank you !! read more

was honestly really disappointed with this place. The only reason i'm giving it 2 stars is because the food was still good. ordered for mother's day dinner and went through way too much to get the food. I originally called and asked if they could remove chicken from one of the menu items and they agreed. I called again and they said they could not do it, which was fine but they should not have changed their answer, especially because when i called i was put on a wait for around 30 minutes for each call. I ordered for a pick up at 7:30 and my food was not ready until 8:15. This was extremely inconvenient because i was fasting and I could not even break my fast on time. Staff was nice and I could tell that they were doing the best that they could. They need to either organize their orders better, take less orders, or hire more staff. It was absolute chaos and they need to get things in order. update: came again to give it a second chance and the issue is they are SEVERELY understaffed. made a reservation for 7:30, didn't get seated until 8pm, and didn't even get our drinks until 8:30. the wait time is ridiculous because they have 2 waiters running the entire place. love of change but won't be coming here again. read more

Great atmosphere. Food was great and arrived hot. They were able to accommodate my meal making it extra spicy. Emily provided great service! Will return! read more

Chang's makes their food from scratch every time you order, that's pretty impressive when oat restaurants microwave most if not all foods being served. With that said traditional Asian drinks and dishes are offered at much higher quality and freshness than your typical Chinese corner or hood restaurant I mean shame on you if that's what you were expecting. Don't get me wrong it's not everyone's cup of tea, if I had to describe it authentic with a twist to it's roots. Bon appétit read more

There was over an hour wait for 3 people. While waiting there were multiple tables open not getting cleaned timely holding up the wait. The hostess seemed overwhelmed and a bit short. The person who seated us was the nicest person the entire evening. We were then ignored and no one came to us until we had to pull someone aside to find out who our waitress/waiter was. (It was a good 20-25 mins plus) waitress was nice but not attentive. All of our food apts and main dishes came all together after another 25 plus mins. They forgot one of our sides of rice we were told they would go grab it for us- it never came. We had to check in's really with the waitress and ate most of our meals without drinks. Asked for refills and our check took forever for that to come back and then we were charged for a lava cake and cheesecakes which we didn't order. Very disappointed by our experience here. We were looking forward to this PF Chang's opening in an another area we frequent the Hackensack location. Don't know if we will be back it was more of a hassle then enjoyable. No fortune cookies with our bill Probably the worst service we ever had anywhere. Everything that could have went wrong went wrong. read more

P.F. Chang's - Chinese Near Me - Wayne, New Jersey

Went to this location. Service was extremely slow, even with the place being empty. Poured a liquid onto a hot dish and the liquid splashed all over my arm and shirt. The food was burnt to the dish. Spoke with the manager about the incident and all he would say was that it was how the dumplings were served. He didn't care in the least that my shirt was ruined, I had been splashed with hot liquid, or that the food was inedible. He let us leave with no apology and didn't care that we were leaving unhappy. I can now see why the place was empty. read more

It was a disappointing experience. My son has been asking to go here since it opened, so we finally went on. Wednesday night. Ambiance is nice and we loved sitting by the glass wall to the kitchen. Our server was excellent, very friendly and attentive. However the food was not great. The first order of chicken fried rice was truly terrible, over cooked and I think left out too long. Same with my son's honey chicken, the first time it looked like a couple of chicken nuggets, no sauce or anything. But the manager was very quick to fix this and came out and apologized, and a fresh batch came very soon. The new batch was fine. My son liked it. I just thought it wasn't very flavorful. Maybe I just don't get what all the fuss is about or we ordered the wrong items. In conclusion, nice ambiance, good service, ok food. read more

This is probably the worst PF I've been to. It had a lot of potential and looked really nice. But I'm sitting here right now and am seeing a lot of dissatisfaction. My noodles were cold and my egg rolls were "given to someone else." Then my egg rolls finally came out and looked all dry and crusty. My sister's salad had burnt chicken on it. The longer I sit here, the worse it gets. Going back to the Bergen location! read more

P.F. Chang's - Chinese Near Me - Wayne, New Jersey

Not pleased. , food was burnt. Very slow service Small portions Very expensive Other locations far better service and quality read more

Rude hostess rude manager, low yelp ratings! Food was ok,not great. Kitchen was slow, waiter was inexperienced but it really bothered me that the hostess argued with me??? Who does that??? Manager was also rude he could have diffused the situation but he was really over matched and beyond the situation. If they don't improve they will not be busy! New better management is needed. Won't be back! Funny thing was the hostess told me don't come back to her restaurant, I spent $150 for 4 of us, Next time will dine somewhere else. Seemed like a lot of unhappy people and a lot of unhappy reviews! Hostess was the woman in the photo on the right!! She needs lessons in manors, people skills and to lose the attitude. read more

P.F. Chang's - Super rude hostess, nasty attitude! Woman on the right! - Chinese Near Me - Wayne, New Jersey

What a mess. Dirty tables. Nothing I hate More than walking into a restaurant and the tables Near you are covered with half eaten road. Gross. Dirty floors. Food took forever. Appetizers were bad; main courses were decent. Believe the reviews. And prices are at the level of a gourmet place. Avoid. read more

Servers were great! But food is bland. The only food that passed to my taste was the dim sum.

I would never go to this location. Food was mediocre. I've been to other locations and good and service are way superior.

Service was good, food was fresh and came out quickly. What's not to like? Is it five stars? Nope. But that's what I'm giving this place to counter all the people that gave it one star during the first week they were open. Everyone is new, you can't expect it to run flawless during the first week. read more

I want so much to love this place because the food is delicious however this place is very unorganized reservation online system never works. I called the restaurant and make a reservation and we were promptly seated however we probably had one of the worst Waiters in this place. I almost felt like he was on another planet introduced himself about 7 times in the middle of taking our order he starts talking to other people our food 40 minutes later never came out and I complain to the manager who promptly got our food. We were never asked if we wanted refills on anything he never came to check up on us. Asked us if we wanted to get our check about three times and still nothing. read more

I went to P.F. Chang's near LEGO Land in PA a few months ago and they were excellent!! The food, the service, even the restaurant itself was beautiful!! BEWARE OF THE WILLOWBROOK LOCATION - THEY ARE SUPER RUDE Unfortunately the one in Wayne is terrible! For starters, we just popped in (against our better judgement) and when we got to the hostess station, the hostess was chatting with a server. We stood there right in front of her and she completely ignored us. I asked, "can we seat ourselves?" She answered "No" without making any kind of eye contact and worse, she just kept talking to the server while we stood there. After several minutes of clearly being intentionally ignored we decided this place just isn't worth the wait. I mean, how rude. Her sole purpose as a hostess is to acknowledge the customers when they come in. Ugh... doesn't management care at all?!?!?! AND this is not the first time. Been here a handful of times always hoping for a better experience but nope. Seems to get worse every time. We once ordered take out and had it delivered. Paid full price ($80+) for 1/2 the servings!! The food was ok but it is terrible that they charge so much for smaller portions. (You get much more for same price when u eat there) We should have learned our lesson the first time. We will NEVER return to this place and are seriously considering never eating at a P.F. Chang's again. It's just not worth it. read more

What restaurant can't sit people of 8? This one. Bad for business. Not even 2 tables of 4; called for reservations and was told they don't do them, when we arrived the host said we needed one. ????????? read more

I Love PF Changs but our bday visit was an absolute disaster. First off - they sit out bday celebration table in front of the restrooms when 2 other booth 4tops were available. Made them switch seats which seemed like a big ordeal. I do have to say cocktails and food were great. But service SUCKED and food took FOREVER to come out. Like 2 hours for our entrees. And then it took 30 min to get the right check after they gave us wrong check and had to refund charge. Management seems aloof and not professional. Entire place needs staff over hall. read more

Worst service I have ever had at a restaurant. Only 2 servers on a Saturday dinner time. 10 empty tables not set up. Had 4 o'clock reserv. Didn't sit down until 4:45. If they moved any slower in this place they would be stopped. NEVER coming back here again. The only reason I gave it one star is because I could not post 0 stars read more

Waited half an hour for a table for two on a Saturday which I suppose should be expected. Sadly, I didn't get the drink I ordered until after the appetizer and entrees were delivered (all at separate times I might add - my dinner came 15 min before my date's). Our waters were empty pretty much the whole time until I could flag down our waitress to fill them which is unfortunate because the food is terribly salty. Then, to cap off a disappointing dining experience, had to flag her down to pay too. I certainly don't recommend it. read more

The service was very slow. So many open tables and they did not seat us for almost an hour. That too we had to go and ask again and again before they would. It was not even very busy. They took down our number and said they would text us but no one did. read more

We have had food delivered twice that was good but expensive. We decided to go & eat at the restaurant today. Never again. What's the point of a reservation if you have to wait almost an hour. Then we were finally seated. Ordered food & then waited 30 minutes for it to come to the table. Overpriced food, tasted better when it was take out. I know the restaurants are having a hard time due to covid & 35% capacity restrictions but they could have done better. Oh well live & learn. read more

I love the pad Thai, spare ribs, and lettuce wraps. Huge fan and the staff is usually nice

I'll chalk this review up to Covid! lol. Seriously, this place used to be one of the best spots. The Service has declined. I guess we can not get quality people to serve. Server was slow, never came over to ask if we were ok, took a long time to get our meals for Lunch. & again.. she never came to tell us "the food will be right out." Common Sense to come over to the table to tell us. Food was Great Tasting. Was on a time crunch with it being lunch during a work day. Not everyone is a stay at home parent. Should try to serve people better here. read more

For a restaurant that has been open for a week. This place needs alot of work. The servers need more coordination and time invested in each of their tables. They work bery slow and make a lot of mistakes. The kitchen needs to work with the servers. My food came out cold both two times for myself. My wifes orders came back wrong twice as well but were warm. The front of house staff was nice and so was management. However servers had attitudes read more

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My past experience at a couple of PF Changs in CA was excellent, so I anxiously awaited to dine at the new one here in Rockaway, NJ. First negative is that it is very busy on weekends, We had to make a reservation for 4:15 on a Saturday. When we got in, the music was loud and annoying, as was the mall crowd noise, as the facility is open. Regarding the service, that was excellent, but the prices of the meals...a bit high for the amount and quality, which wasn't bad, but wasn't great. We left still feeling a bit hungry and a bit disappointed. read more

Great place to eat. Drinks were so good! This location is the best compared to the one at Riveredge. The food taste much better and drinks is outstanding! read more

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Trying PF Chang's for the first time! Exceeded my expectation! We ordered two appertizers, they are Rick's northern-style spare ribs and Mac and cheese. the ribs are braised with Chinese spices and taste sweet, very authentic Shanghai style I think. The meat falling off the bone. For Mac and cheese, It used a cute shaped rice cake which I never seen before, the cheese sauce is mixed with shiitake flavor, with toasted breadcrumbs on the top, chewy and crunch idea. my entree is their unlisted dish---- Dan dan noodle, my friend recommends this to me, It is actually not dan dan noodle, it is more like Zha jiang noodle, I guess it named Dan dan because it is also using minced pork and it is spicy (Dont worry, very mild spicy), but it tastes like Zhajiang because the flavor. I like the dish but the noodle itself is overcooked, too soggy. Xiaoxiao ordered Chang' spicy chicken, It is sweet sour and mild spicy (Thai sweet spicy chili paste), I also like this one, tastes similar to Chinese dish Guo Bao Rou. but the rice is not good, really not, they should work more on the rice. We had Banana spring roll as dessert, also good, I also like the coconut icecream. Their service is good too. great experience. read more

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I'm so surprised at all the negative reviews after my experience there on Saturday. I had such a great time and the food was delicious! I called ahead to reserve a table and when we got there we were seated 5 minutes after our arrival. The waiter was nice and attentive and our food arrived in a good time and still hot. The drink were delicious as well and strong! I had to Asian pear mojito and the whiskey sour. Our food was to die for and we will come back! read more

P.F. Chang's - Banana Spring Rolls - Chinese Near Me - Wayne, New Jersey

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Decent food, but A LOT of waiting. They can't accurately estimate how long food will take. If you order takeout and it says it will be ready in 20 minutes, it's more likely to be 50 minutes. If you eat in the restaurant without a reservation, they'll tell you 30 minutes for a table when it will actually take 90 minutes. Even once you get a table, the food takes forever to arrive and then you wait forever for the check. This restaurant needs new management asap. read more

I like the atmosphere and modern deco. service is pretty good, no complaints at all there. the food is definitely overpriced and leans on the salty side. Beware of the suggested tip on the bill, it's dishonest and inflates the amount. overall, nice place for a small bite and a drink. read more