daughter purchased her first handgun there and it was a pleasant experience and a very good deal…read more my goto place when I need ammo in a pinch. Wish they were around when I got my guns. Will probably take advantage of their deals again though black friday is pretty crazy there, last time the line was very long

Used to stop by their old location when visiting family and was able to finally able to visit their…read morenew location and love it. Great place to check out for firearms because they are all out for display. No waiting to see someone to look at any firearms you are interested in. Just look for the brand/model and check them out. My suggestion would be to put a vertical sign on the tables so that people can easily find and go where they need to go. Definitely makes it easier for me to show family that are interested in getting firearms. Did not have any issues with family buying firearms at their previous location and look forward for them to purchasing at their new location. Prices appear to be either cheaper/equal/more than other locations. Look forward to future visits.

Great staff and service! They will spend the time with you to make sure your purchase is the best…read morechoice for you.

Customer service! Definitely customer service!! These guys have never met a frown they didn't like.read more

This place is more than a gun store to me. It's more like a second home. The staff there has become…read moremore like family more than a bunch of gun brokers. They will tell you that I usually come by a few times a week when I can to shoot the crap, help talk to customers about firearms and scope out my next buy. Kordell is the person I usually deal with but I pretty much know the entire staff, Levi, Ray, Bill, Josh, John, Matt 1 and Matt 2 from all stores at this point. Love them all as they are pretty chilled gents. Because of other staff members like the Matt 1 I signed up for gunsmithing school at SDI. One of the best decisions I've made so far. Thank you all for what you bring to the community and see you soon. If you can't tell it by now, I highly recommend this place. They have three store locations, Chandler, Tempe, and Mesa. I haven't been paid to write this. I am just a customer who really appreciates good business and better customer service. The owner John has picked an amazing to to represent his dream and vision.

This store is in a strip mall, and doesn't stand out, so you kind of have to look for it. I came…read morehere for one type of pistol and wound up leaving with a different type. They have a pretty good choice of new and used guns, but it's hard to pass up a weapon that they aren't making anymore, so that's what I purchased. When I picked it up, (Chandler PD puts a hold on weapons that are traded in to insure that they aren't stolen) the cylinder was a bit sticky (probably from sitting for a while) so the guy working there (didn't get his name, sorry) lubed cylinder, and tested it to make sure it was operational. For my troubles he threw in a box of ammo! That kind of service, and value is worth my business, so I'll be back for my next purchase.

Recommend: Only if you're a fan of the Holy Grail 2nd Amendment!!…read more Absolutely, hands down, an incredible inventory of impressive firearms. Seriously. Not the best pricing, but again, key word here, 'variety'. Some of the most amazing collection of unique firearms from Stoeger STR-9's to Serial numbered Collector Edition Kimbers. Product variables go from shirt swag to silencers. Ever seen a knife that is a gun, too?! Clean store, nostalgic weaponry and bulk ammo that doesn't beat online pricing but again, plentiful and extreme variety! If you absolutely, positively need to buy a PewPew today, this would be a high recommendation...

About 5 years ago, I was in the area. Everyone I dealt with there treated me like they were doing…read moreme a favor by talking to me. That got old so I stopped going there. Then about two years ago, I stepped foot back in because no other gun shop had a Remington 870. They ordered one for me. I dealt with a big bearded dude. Very nice but don't remember his name. I've also dealt with a young kid named Blake recently. Very knowledgeable and helpful. It seems they worked out the ppl I initially encountered with the smug attitude. Now I have nothing but positivity to say about them.

The service and selection was amazing.. Joe , the range master, was super helpful and…read moreknowledgeable. Great guy!!! Would recommend!

would highly recommend this shop out in queen creek/santan. The costumer service is by far the best…read moreI've seen at all the gun shops I've been at lots of knowledge and willing to help says allot. I want to say There manager Chris is awesome and has helped me out a lot. Best prices on ammo as well definitely on 300 blackout

I was cleaning my EZ 9mm and the pistol got stuck on reassembling it. Jammed up good. I took it in…read moreto Elite Ordnance and the gentlemen behind the counter not only unjammed my pistol but show me a few tips on handling it. It was my first time in being in this shop being a new gun owner but Elite Ordnance will definitely be my go to for any issues I may have or purchases I may need. Very impressed with the customer service. Highly recommend! Paula

This is an amazing gun store. Mike, the owner and his staff Scott, are extremely personal to deal…read morewith. I have several guns which I need help ordering and they have totally devoted their time to help me what I needed. Both gentleman have many decades of experiences and knowledge of fire arms and actual field experiences. You gotta still their wisdom's. Thank you, Elite Ordnance Mfg. Great Job!

A priceless experience: My 7 year old son has an extreme interest in firearms. I brought him to the…read morePhoenix location for gun safety rules and educate when being around or using a gun. Randy was exceptional! I can't speak highly enough of him. He got right down to business. Worked great with my child. My son was calm, focused and had the time of his life! He gained so much knowledge just with one Personal instructor class. I will definitely be taking my son back immediately. Randy was an entire vibe and amazing instructor.

Even when they are busy they take time to let you know they will be with you in "x" minutes. Great…read moreprices and even better selection. Very knowledgeable sales staffs

Employees could use a customer service training. Not sure how they sell firearms with employees not…read morespeaking to customers.

Very disappointed that they wouldn't stand behind the price they gave me via their text line and…read morealso verified via phone call prior to asking my son to head out. Obviously, the person on the counter didn't value other people's time and didn't do much effort to rectify their mistake.

Placed an online order for an optic. Was accidentally sent a used optic, however Ryan in their…read moreCustomer Service Dept fixed the issue and was extremely apologetic for their mistake. Ryan called and offered me several options. In the end their customer service saved the day. If you are looking for ammo or firearm parts, True Shot is the place to get them from. Buy with confidence.

My husband asked for a switch blade and they sold us a folding knife. Wr didn't open the box u til…read morewe were outside and would we walked right back in within 2 minutes and we were not allow an immediate return.

CASEY IS AMAZING!!!! Super patient…read more Customer service amazing. I hope someone from management is reading this. I came here with my elderly father who is a gun collector and retired military. He is getting old so we needed someone with patience. My father spent over $4000 on 3 firearms. The gentlemen who helped us 3 weeks ago. ( will not mention names ) was nothing like Casey We are business owners ourselves and understand one thing. It's never the place. It's always the people Thank you Casey!!! WE APPRECIATE YOU!!! Father and son customers. Will be back to see Casey again.

Subject: Concern Regarding Customer Service Experience at Tombstone Firearms - Metro Center…read moreLocation Dear Tombstone Firearms Management, Good evening. I am writing to bring to your attention an issue I experienced at your Tombstone Firearms store located near the old Metro Center, off the Black Canyon I-17 freeway and Dunlap Road. On December 15, 2025, at approximately 1:45 PM, I visited the store intending to purchase an H&K 9mm MP5, which I had previously seen at a very competitive price. Unfortunately, my visit was disappointing due to the lack of attention and professionalism from the staff on duty. Although the store was not busy at the time, I was initially ignored upon entering. I understand that one staff member was assisting another customer, which is completely reasonable, but there appeared to be only one person behind the counter. After waiting for some time, I sought assistance from another employee, who seemed visibly bothered and uninterested in helping. He provided little to no information about the firearm and gave the impression that he would rather not be there. After waiting roughly twenty minutes, I was finally shown the weapon, but the interaction lacked enthusiasm, courtesy, and professionalism. While I recognize that every business can have off days, I believe that all customers--regardless of the cost of their intended purchase--should receive respectful and attentive service. I wanted to share this feedback not out of frustration, but in the hope that it helps improve the customer experience for future visitors. Professionalism and common courtesy should be standard practice, especially in a store representing high-quality products and a respected brand. Thank you for your time and understanding. I would appreciate confirmation that this message has been received and that the matter will be reviewed.