Employees could use a customer service training. Not sure how they sell firearms with employees not speaking to customers.

Very disappointed that they wouldn't stand behind the price they gave me via their text line and also verified via phone call prior to asking my son to head out. Obviously, the person on the counter didn't value other people's time and didn't do much effort to rectify their mistake. read more

I've purchased multiple firearms and ammo from this local dealer both in-store and from their website. The employees are always friendly and knowledgeable. In a world where e-commerce rules the industry, I'd much rather shop local even if it means sometimes paying a little extra. read more

Quick, easy, no hassle transactions. Employees were awesome, honest. I like the fact that they didn't try to upsell me on anything.

Went in to purchase a NEW Glock 48 9mm. We specifically and directly told the salesperson that we did not want a used gun. We then asked him if the gun we were looking at was BRAND NEW. He said yes and pointed to the display. The display said it was new (see photo), he said it was new, so we purchased the gun and drove 30 minutes back home. Once home, we opened the bag, took out the contents, and printed on the receipt was, "GLOCK 48 REFURB 9MM PISTOL"! (See photo). I'm not sure where they learned the meaning of the word refurbish, but in every dictionary I can find, it DOES NOT mean new. We went back to the store to request a refund and got every excuse in the book why it was new. "It's rebuilt to factory specifications," "It's like new," "It carries the same warranty as new," and my personal favorite, "It's just like new, but less expensive." After wasting the morning driving back and forth to the store and all the back and forth with them in front of their customers, they finally refunded our money. Buyer beware when purchasing firearms labeled "New" at this store! read more

Arizona Firearms - Pawn Shops Near Me - Tempe, Arizona

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I purchased a rifle online and Arizona Firearms was on the list of FFL dealers. I have never been to this gun shop before. Today I went to pick up my rifle and was very happy I picked Arizona Firearms to complete my purchase. It's evident this place has been in business a long time. I like "mom and pop" stores over big box stores. I instantly had a employee jump in to help me out. I have been looking at another firearm for a long time and decided to make that purchase as well. This place was quick to get the paperwork completed and have me on my way. Arizona Firearms is my new go to place for all my shooting needs. read more

These were the most unhelpful people I've ever seen. First time purchaser, they refused to answer or guide through the paperwork. Denied me because I wasn't sure, and then sold a handgun to I guy HIGH on drugs next to me! I couldn't believe it!!! I will be going elsewhere!! MMP Guns is very helpful, they will guide you through and make sure your experience is as pleasant and informative as possible, the way it should be! SMH... Irresponsible firearms dealers are exactly why they are screaming for gun control! This place, or at least the people that work inside are part of the problem. read more

Stopped by the Tempe store today to buy a few items, walked in and was looking at stocks ,triggers and other items in the front display case when some employee yelled from across the store " Yo, MY MAN you need some help " I turn and told him I was not " HIS MAN " and went back looking at the triggers. Then I walked over to the gun counter and was looking at sig's, five minutes late some employee started hollered at from the cash register telling me I was an ass and to leave the store, I ask him "what your problem " then he continued hollering at me...a little hollering later I took my money and left. After years of shopping there I guess I'll go somewhere else.....MY MAN !! read more

My chosen FFL here in town . Great group of guys , very professional and knowledgeable . Always get in and out quickly . I'd recommend them to anyone for all your firearm needs . read more

!!!!!!!!!!!!!UPDATE!!!!!!!!!!!!!!! I received a phone call from the owner of Arizona Firearms yesterday evening 06/14/2021. He informed me that he had seen my post, recalled hearing about it in the store, and then nothing, so he thought it had been resolved by one of his managers. He read my post over the weekend and realized it had not been resolved to their standard of business operations. We had a great discussion and Arizona Firearms stepped up and completely resolved the issue and concern. It is unfortunate that it had to be resolved in the manner that it did, BUT all is safely mended. A SHOUT OUT to Arizona Firearms for completely resolving this matter! This is the kind of support that we as consumers expect from people we do business with. I expect to be returning to Arizona Firearms in the future to do more business with them. The store is stocked and they have ammunition for GREAT prices (I was just in there an hour ago). Thank you Arizona Firearms!!! --------------------------------------------------------------------------------------------------- Some information for you gun owners out there.... I purchased a used Tri-Star Raptor 20ga from Arizona Firearms in late 2019 for my two pre-teen boys. Due to COVID and fire/shooting bans in Arizona, I was unable to fire this shotgun until late 2020. When I did fire the shotgun, it immediately jammed. It jammed so bad that I needed to take it into my gunsmith. My gunsmith mentioned that the internal parts were damaged and needed to be sent to Tri-Star for repairs. I shipped the gun to Tri-Star for repairs. The first phone call I received from Tri-Star was from one of its Officers of the company. I was shocked! He informed me that he personally looked at the shotgun that I sent for repairs. The shotgun was manufactured in 2013 and still contained all of the original internal parts, and they had never been replaced. He estimated that it is possible that the gun had seen several thousand rounds through it. He immediately condemned the gun and mentioned that it should never have been resold into circulation as it could possibly injure the shooter. He then asked if he could reach out to Arizona Firearms on my behalf to discuss the condition of the gun and the sale. I received a phone call back from Tri-Star. I was informed that Arizona Firearms does not bench check or test fire used firearms they purchase. They are immediately placed on the rack for sale. The manager of Arizona Firearms also asked Tri-Star to ship the gun back to them so they could look at it! Tri-Star refused by stating they could not allow this gun back into circulation and that the phone call from the officer of the manufacturer should ease their suspicions. Tri-Star asked that I reach back out to the manager of Arizona Firearms to see if they could reimburse me in some way by either a store credit or FFL transfer of a new gun. After several messages left over 2 months, I never received any contact back. In lieu of this, I contacted Tri-Star. Tri-Star immediately rectified the issue by replacing the gun with a new model at a very fair price. I cannot express how impressed and appreciative I am of Tri-Star Arms and the company officer that assisted me with this. They went completely out of their way to help a customer feel satisfied and safe with their product. I highly recommend Tri-Star Arms, their guns and their customer support. Life-long customer ahead. Thank you! Scott Drews Scottsdale, AZ read more

I can't begin to say how much I appreciate the firearm expertise and gun smithing, servicing (including cleaning) and troubleshooting services that this business has provided for me over the years. All of the employees are extremely personable and eager to help a fellow gun owner. I've never purchased a new or used firearm from Arizona Firearms, so my review is based only on the services described previously. Please don't go away, Arizona Firearms! Definitely a Tempe treasure that is worth a visit for any firearm owner, especially antique or oddball firearms. read more

No BS at this firearms store, very helpful staff, and well stocked with both new and used firearms. Didn't get a real chance to survey their ammo, but what we saw behind the counter looked plentiful given the lack of inventory we have seen at other shops. What set this experience above our expectations was the staff, specifically the very helpful gentleman named Kelly. He greeted us when we walked in, asked how we could help. We were there to get some gun values and had respectfully left our cased firearms in the car...rather than tote everything in and plop on the counter first thing. Kelly listend and told me to bring the firearms in, and he would take a look. I returned with my cased firearms, he asked if they were loaded and I responded no. I uncased the two pistols with slides locked back, and Kelly opened the case for the broken down shotgun we were looking have evaluated. Other gun stores have given us the serious run around when having these vintage pistols evaluated...not here. Kelly complimented us on the vintage pistols, and asked if we had any idea what we wanted for them? We stated our requested value, and he said he would be right back. After looking up the firearms he came back in less than 5 minutes with an extremely fair offer, which we accepted. Kelly took my AZ DL, had me sign a couple of state forms for FA transfers, gave us our cash, and we were in and out in under 30 minutes. If you are looking to have someone value firearms for trade or cash, this is the location. No BS, no long wait, no drop off and we will call you back...being respectful of their time also helped. Just don't walk in and dump a bunch of firearms on the counter...ask first if they have time. Given that firearms sales and most gun shops are very busy, this seems to be the appropriate approach. Kudos to Arizona Firearms for helping us quickly and efficiently. We will be back. Thanks Kelly! read more

Arizona Firearms - Great firearm store here. - Pawn Shops Near Me - Tempe, Arizona

Cool store, they answered my questions with great attitude after I had told them I was new to the fire arm game, they did give me a blank look when I told them I was from California but I completely understand I would do the same, I ended up getting knowledge dropped on me and am familiar with fire arms from what I was taught here, I walked out with a free shirt I proudly wear here in California read more

Although they didn't have exactly what we were looking for they did have an amazing selection of firearms and the young man who helped us was very knowledgeable and helpful read more

I took a Sigg 9mm that had a slight problem to see if they could help me out. The guy helping me did not appear to know anything about my firearm. Another guy stuffing a sandwich into his mouth just handed me a card for Wright Armory. Neither of the people I encountered there seemed to give a damn about me or customer service. I'll never set foot in that store again!! I went years ago with a problem with my AR-15 and the guy there was super helpful and told me exactly what the problem was, and how to fix it. They must have changed owners since then. I took my 9mm to Wright Armory in Mesa and they fixed my problem in minutes with no charge! read more

Man, what a total disappointment. The only reason for 2 instead of 1 stars is the fact that it's one bad apple(bald head/ black facial hair) the rest have been fine! Walk in, want to look at the P365 and P365XL and compare them as I like grip on the XL better but want the shorter slide. I ask the guy if he knows if the slides themselves are interchangeable...he tells me "You can buy both and try them yourself"...ok...I reiterated the question again. He says no and pulled them both out. Measures them and says they might as they are close. He then hands me the XL. I kid you not, I literally accept the gun from him and turn it sideways to examine the slide and the guy says "whoa whoa whoa, you can't pull the trigger, I haven't cleared the slide yet" and snatches the gun from me. I look up at the guy and tell him I didn't even touch the trigger...like at all...He goes "yes you did I saw you". My hands are literally Exactly as they were when he snatched the gun away, wasnt even close to it. I said to him again, "I'm telling you my finger didn't even touch it", he then says "well you were going to"...I couldn't believe what was going on. I said "no I wasn't I was feeling the frame and then looking at the slide"...he stops me mid sentence and says "Look, I've been teaching firearms instructions for 10+ years and I'm just trying to "TEACH" you something" as if he's is just some hot-shot dude. He proceeded to show me what he "thought" I was going to do. I interrupted him right there and said, "Let's just stop right here, thank you for your time" and walked out. 1st point- Your training is trash if you, the Gun Dealer, don't clear a firearm before handing it to me. 2nd point- You have a flaud set of nuts, to act as if you, the NOIR wannabe, is going to teach me (a veteran + CCW holder) gun safety when you can't even clear the gun in the first place. Final point- These Gun Dealers have literally no idea how off-putting they are when they act like this. You know, if I had honestly put my finger on the trigger, I can understand how it may be no-no when the gun hadn't been cleared, but the way you go about it is completely horrible. Don't blame the customer for your screw up, learn diplomacy. Show my a great Gun dealer and I'll show you a diplomatic person. Get your heads out of your ass! read more

This was my third stop on my quest to exercise my 2nd Amendment. It was also my final stop. The sales person whom assisted my was legit. I explained it was the first firearm I've purchased. He was very accommodating and wasn't pushy or fed up with my ignorance. Along with my brother-in-law, he was able to direct me to two firearms I eventually purchased. This will be the first place I stop the next time I'm in the market to purchase a firearm. read more

Arizona Firearms - Pawn Shops Near Me - Tempe, Arizona

If you are any race other than white or Caucasian DO NOT EVEN ATTEMPT to purchase a fire arm from that place. I was recently racially profiled by the employees. They had me waiting 3 hours to purchase a handgun. Mind you I am prior Service and recently got out the United States Marine Corps. There is no way my background check takes 3 hours. On the other hand I witnessed a person who is not of color purchase an AR-15 and someone else got a handgun and was out the store in less than 35 minutes. The background check wasn't the problem because I went to Cabelas and it took me 30 minutes. AZ Firearms called me 2 hours later to tell me the background check is good and I can purchase the gun. But I already went elsewhere. To top it off they stole my Arizona state drivers license. read more

Went in to buy ammo today. Straight up sale, no BS. First time here and will come back to buy and do some looking around next time.

Great selection of firearms and all the guys are helpful and knowledgeable. I have bought several guns from them and will return when I am ready for more. read more

Very down to earth shop. I had a transfer for my very first handgun I ordered online. I went in about three days before to get my background check squared away. Dave kindly greeted me and helped me with my application and showed me a couple other handguns similar to the one I was purchasing. Everyone was super friendly and knowledgeable. The shop called me early today to let me know it was in and ready to be picked up. They helped me pick out a holster for my SIG P365 and got me set up with some ammo. I brought my daughter in and she loved the shop too. I will def be coming back when I'm in the market for another handgun and ammo and when my daughter is ready to shoot at the range. read more

Arizona Firearms - SIG P365 with two 10 round magazines and one 15. Ammo purchased at Arizona Firearms and holster (not pictured) - Pawn Shops Near Me - Tempe, Arizona

The older staff we're professional, but I wish they would have kept their younger staff in check. They were playing with Rifles and pointing them at the entrance way. I gave a passive aggressive look as they were toying around in front of costumers and nobody did anything. I don't believe anything was loaded, but playing around and not practicing basic safety in front of customers is a big no-no to me. Someone could have easily walked in the door and saw this child pointing a rifle at them.. I honestly wanted to just leave at that point but I was still in the middle of picking up a purchase. One more thing. Put your politics away and tidy up. I come for business, not for your political stance. I will be going out of my way in the future for firearm purchases. read more

Great place , the best service you will find anywhere . Unbelievable stock of everything you are looking for . Once again the service is first class , I'm bad with names , but everyone there is top notch , I seen them all with customers . I have now found the ONLY place I go for all my firearm needs . They have a store in Tempe also , I'm sure just as great read more

Was in Arizona to go shoot with some friends that live in Phoenix, came here to buy a couple high cap mags, and was denied. Why would any firearms shop in Arizona act like a arm of the communist California DoJ, enforcing CA laws that dont apply to their state for in store purchases on a non-FFL item. I'm the one that would be breaking the law "if" i took it back to CA, it would be understandable if i tried to order online and have it shipped to CA. read more

Thanks to the staff for ordering my 9mm. They gave me the discount internet price and were super helpful getting me everything I asked for. read more

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I purchased a Glock 34 Gen 5 MOS from this shop after finding them with Apple Maps (other stores were closed, out of product, or not answering their phone). The staff was very helpful and offered everything including 9mm ammo at a fair price. They've taken proper precautions to keep themselves and their customers safe - allowing about 2-4 customers in the store at one time. I had such a great experience that my friend decided to purchase the same handgun under Glock's Blue Label Program at their Gilbert location. My pro tip would be to get there early and/or call ahead to make sure they have what you're looking to purchase. I look forward to doing business again with Arizona Firearms. read more

Very cool store they have bulgarian gun like the RPK and AK-47. Also have modern guns

I bought a gun here and when I walked out of the store and got home it stopped working... so immediately I called and said it wasn't working and how it was jammed and they said "bring it in we'll see what we can do" and then when I bring it in the next day they said I can return it for the full price because I took the gun home. But I literally have had it for less than 24 hours this is ridicules read more

Absolutely the only gun store I trust to purchase we and used firearms from in the Phoenix Metro area. I've been scammed too many times and the friendly staff I have dealt with at Arizona Firearms has always shot me straight and never steered me wrong. Funny thing was the extremely knowledgeable Gunsmiths and Custom Weapon guys at PDWarehouse in Chandler helped gravitate me into trading some of the older more unused weapons in my collection, for some modern more practical guns. Also when I got my new guns P. J. (who I suspect might be one of the owners) and Tony, ironically recommended me back over to PDWarehouse for Cerakoting, Trigger upgrades or any other custom Gunsmith work I could need. To have 2 weapon stores that aren't connected in any way, referring customers back and fourth to each other like that is pretty epic in my book. And that's why both companies will continue to earn my business. read more

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Started out great with the greeting of the day from the rest of the building, after being asked from across the store of what I am looking for, told them I was looking for a holster, after poking around and several free employees No further help was asked! It's ok, I'll order my shit offline so I can be free of lack of business practice! read more

Arizona Firearms - Pawn Shops Near Me - Tempe, Arizona

My favorite shop for my firearm needs. Even through this pandemic. They try to keep a great selection of firearms and popular accessories. They do a great job of rationing how much ammunition is purchased to ensure they can satisfy as many customers as possible with ammo shortages nationwide. My fiancé and I visited yesterday (04/16/20) to pick up a few firearms we had on lay away. Eric did a great job with all of our transactions and assisting with our loyalty rewards in sore credit purchases. With the location being rather busy every one did a great job at assisting customers with what they needed and to make the wait time for those outside less. Thank you AZ Firearms. read more

I visited Arizona Firearms about two months ago and purchased my first firearm. Service I received was great. Salesman in maybe 20s was very helpful. Had great customer service. Made the process smooth and easy. Answered all questions i had and shared some good advice. Had good knowledge about the firearms which is expected. If i want to purchase another firearm, I'd definitely go back to AZ Firearms. read more

I'm done with this place, it's just not worth going in anymore. I go to gun stores to relax, see what's available, see if anything I want is for sale, or see if anything is reasonably priced. I always make sure to leave with at least a box of ammo as I love supporting my local gun stores. I'm not sure if management changed or what's going on but this place has gotten ridiculously pushy and I'm done with it! Anytime I go in I just get hit with, "Look at all these guns! Look at this gun! Look at that gun! Buy something!" Sorry if my years of support buying ammo, magazines, etc... wasn't enough for you. I'll be sure to get out of your hair and take all my business to Healy Arms. read more

Great shop! Bought from them on Gunbroker and the transaction was flawless and Cody took care of processing and shipping SWIFTLY!!! Will do absolutely business with them again! read more

I'd give more stars if I could. Most honest fair knowledgeable guys around. I sold some guns to them recently and they beat every other shop I tried by almost 50%! They deal FAIRLY!!! Great selection of guns and very friendly! Only place I'll ever go now. read more

I would like to thank a certain sales person and manager (don't recall their names) especially all the sales staff for being super friendly and helpful. These particular Individual's were able to understand my situation on my layaway and I met my deadline before paying off. I definitely recommend Arizona firearms of Tempe for the supportive staff to pick the best collection for in stock firearms for your everyday needs and self defense, including the Ammunition that's always available. They have the absolute best prices in range that are affordable new/used firearms. I have been going to them for since 2019 for all my accessory/ rifle needs. They deserve the 5 stars as I haven't had bad experience with them so I'll continue to use them as my preferred location. read more

Love this place, it's not fancy and they may not always have what your looking for but the customer service is down to earth and the prices are reasonable. This is definitely one of the first places to stop when looking to buy a firearm and or ammo. read more

I made arrangements to drive to the brick and mortar store in Tempe to view a rifle listed on Gunbroker. I called twice and sent an email before hand , and was told it was available to inspect. Upon arrival in the store 40 miles across town , I was informed the rifle was pulled from the store to go to a table at the Crossroads gunshow the following day and that I could go see it there ! Really ? So I have to go spend another $18 at a overpriced Gunshow to view a Rifle that I just drove 80 miles round trip to see ? Go elsewhere with your business and save yourself a lot of frustration. This is NOT at all right......Gunbroker and other local stores have much better appreciation than this place......Avoid ! read more

I just got off the phone with AZ Firearms & collectibles: The first person who answered the phone mumbled something inaudible before I finished telling her what I was calling for, and in the middle of my sentence. After that I had to assume I was on hold, because she wasn't responding anymore. After two minutes of silence and being only a moment from hanging up the phone, a gentleman came on the phone and also mumbled something inaudible. I asked what it was he had said and there was no response. I hung up the phone and then called back, and the person who answered the phone hung up immediately after picking up. What a nightmare. Don't waste your time calling them, and if you feel my pain boycott these rude jerks. read more

Their business statement is so true: Arizona Firearm's is Tempe's PRIEMER firearms dealer and one of Arizona's oldest guns shops with 40 years of experience. We come here so often I already am familiar with everyone and everyone is very down to earth and friendly. These guys know what they are talking about which is a relief, nothing is more irritating than clueless service. Collecting for our zombie survival gear or rather shooting practice gear we picked up a Remington 870 Tactical with Serrated Flash Suppressor, Glock G21, and a Ruger 10/22 to add to our ever growing kit. They also do trades and layaways and they price matched a handgun for us since another shop was offering it for less. Although don't hold me to that, just check with them to see what they can do for you. They have surplus and antique items which were interesting to look at, I feel as though I could just come in here to browse for hours. It can be hard to miss since it is a small single-story shop, it's right off Priest and University next to an apartment complex. Happy Shooting! read more