CASEY IS AMAZING!!!! Super patient Customer service amazing. I hope someone from management is reading this. I came here with my elderly father who is a gun collector and retired military. He is getting old so we needed someone with patience. My father spent over $4000 on 3 firearms. The gentlemen who helped us 3 weeks ago. ( will not mention names ) was nothing like Casey We are business owners ourselves and understand one thing. It's never the place. It's always the people Thank you Casey!!! WE APPRECIATE YOU!!! Father and son customers. Will be back to see Casey again. read more

Subject: Concern Regarding Customer Service Experience at Tombstone Firearms - Metro Center Location Dear Tombstone Firearms Management, Good evening. I am writing to bring to your attention an issue I experienced at your Tombstone Firearms store located near the old Metro Center, off the Black Canyon I-17 freeway and Dunlap Road. On December 15, 2025, at approximately 1:45 PM, I visited the store intending to purchase an H&K 9mm MP5, which I had previously seen at a very competitive price. Unfortunately, my visit was disappointing due to the lack of attention and professionalism from the staff on duty. Although the store was not busy at the time, I was initially ignored upon entering. I understand that one staff member was assisting another customer, which is completely reasonable, but there appeared to be only one person behind the counter. After waiting for some time, I sought assistance from another employee, who seemed visibly bothered and uninterested in helping. He provided little to no information about the firearm and gave the impression that he would rather not be there. After waiting roughly twenty minutes, I was finally shown the weapon, but the interaction lacked enthusiasm, courtesy, and professionalism. While I recognize that every business can have off days, I believe that all customers--regardless of the cost of their intended purchase--should receive respectful and attentive service. I wanted to share this feedback not out of frustration, but in the hope that it helps improve the customer experience for future visitors. Professionalism and common courtesy should be standard practice, especially in a store representing high-quality products and a respected brand. Thank you for your time and understanding. I would appreciate confirmation that this message has been received and that the matter will be reviewed. read more

Customer service sucks, they don't stand behind there work or products they sell, they flat out lied to me about service they did and basically told me to go F*** off nothing they could do.. I would not recommend them. read more

Took a number. Waited over an hour to be told an item that was listed as "in stock" on website was not available. Then explained that they order and item arrives in 2-3 days. Thx for wasting my time and two hours of driving. As someone who collects and spends 20k plus a year on these items. I'm done with this place!! Take the drive to Prescott and go to j&g. No attitudes and no excuses. read more

This store seriously needs to improve its customer service. We were waiting patiently for quite a while for our turn, and the staff clearly saw us sitting there the entire time. As it got closer to 5:00 PM, they started shutting things down. When we finally tried to look at some merchandise, they repeatedly told us they were closed. We understand that the store closes at 5:00 PM--the hours are posted on the door. That's not the issue. The problem is that the staff never informed us that they were no longer taking customers or that the number line was closed. They allowed us to sit there and wait, knowing they weren't going to help us. When we said we just wanted to quickly look at some items, they refused and kept dismissively saying "Have a good day, goodbye," in a rude and unprofessional manner. It felt very disrespectful and dismissive, especially after we had waited patiently for so long. Basic courtesy goes a long way. If the staff knew they weren't going to take any more customers, they should have simply told us upfront and closed the number line instead of letting people wait unnecessarily. Communication and respect for customers' time are the least a business can offer. Very disappointing experience. read more

First let me say this place has a MASSIVE selection of new and used firearms. The staff was very helpful and friendly. They were also knowledgeable. They have a take a number for service and it seems to help streamline things. Most of the items I looked at seemed to be priced competitively. Bottom line is if you're in the area stop in. read more

Tombstone Tactical is a conglomerate of snakes seeking to entrap the unsuspecting. I called them four times on July 18, 2025 regarding the purchase of a specific firearm. The price was set at $156219 inclusive of shipping. I asked how many they had and Al said several. I said two and Al said more that two. I said I would call back Monday to purchase. Al said that's fine. As calling this day, 7-21-25 Al said they did not have any more at the lower price , "only at the higher price". All our calls are logged and recorded and we can corroborate every word verbatim. We will never conduct business with Tombstone Tactical ever again. We would strongly advise any looking to purchase firearms to seek another distributor. * In fact, they are still advertising the item. This is false advertisement and misrepresentation. Screenshot enclosed. read more

Tombstone Tactical - BCM RECCE-16 MCMR 750-750 - Guns & Ammo Near Me - Phoenix, Arizona

Had an order pick up at this location, was quickly helped by Emily, great customer service, friendly and wonderful personality. Love the selection at this store was tempted to buy more as the post Labor Day sale was still in effect. I highly recommend this location as they have everything and customer volume and wait times were excellent. Customer service "Top Notch!!!. read more

Tombstone Tactical - 9mm FPC excited for it to come in.. - A product listing for a Smith & Wesson rifle, showing the model, specifications, and discounted price with free shipping. - Guns & Ammo Near Me - Phoenix, Arizona

I've been buying guns here for the last 8 -10 or so years, prices are good, staff is knowledgeable but if you are looking to buy anything g other than a gun (accessories, ammo, etc.) the experience is worse than most other gun stores. I came in today looking to buy some new hearing protection. I grabbed what I wanted and got in line at the register, and stood there for several minutes while the only employee at the register helped someone with paperwork. First of all this seems like a really poor idea to have the only guy running a register process paperwork, second of all he was very obviously averting his eyes so he wouldn't have to address the growing line of people. There were 3 employees helping one person at the "tax stamp" counter while we stood there without anyone helping us. Eventually the employee acknowledged the line and said he'd be with us in a minute, he then went back to ignoring us while he started making photo copies of paperwork. At no point did ANYONE call for assistance, no one else offered to help the line, and after a few more minutes of being ignored I just left the headset and went to Cabela's. If you want to buy a gun this is the best place in the west valley. If you want to buy anything else you're better off going almost anywhere else. read more

5 star all the way, best prices on firearms that I have found in Phoenix, smooth process and best of all no drama. I will continue to support read more

I've been here before, but this experience was much better. Sometimes small talk is needed to fill the awkward pauses while waiting for everything, especially when purchasing a firearm. I ended up talking about concealed carry issues with being an overweight female. Most people I follow for concealed carry techniques are individuals with next to flat stomachs that are not obese like me. I was told of some other options for holsters that seem to be good for average and overweight size individuals. I picked up a new Sig Sauer and they told me about some modifications I can make down the line, which I did not even know are possible. It might be more cost effective to do modifications rather than buy a new firearm every year or so. They offer warranties on their firearms, and they have fliers about gun safety. Overall, the staff are knowledgeable, they do what they can to help, and they make sure to offer information. read more

Tombstone Tactical - Sig Sauer P365Macro - A Sig Sauer P365 Macro handgun, with a yellow label, is placed inside a foam-lined case along with accessories and packaging materials. - Guns & Ammo Near Me - Phoenix, Arizona

Signed up on the their website to be notified when a specific firearm was back in stock. Got the email notification a couple of weeks later stating they were back in stock. Made the purchase over the internet and was notified within a few days that my new firearm had arrived from their warehouse to their Phoenix location. It was my first time visiting their store and they had quite a selection of items from optics, bags, suppressors, etc... Very nice staff. Processed the paperwork quickly and everything was just as ordered. I would highly recommend. read more

Dishonest shop. Avoid! Went in to get a trade offer on my item. Looked online before I went in, they sell new for $1,200. Girl takes it back to appraise, comes back and offers $299 in trade. Then she said they sell it new for $650 (lie). I tell her it's on the website at $1,200. then she says oh we buy at 60%. I say- thats $700, then she says fumbles a bit and says that they use a different value, and it's $800, and I say: well 60% of $800 is $450, and she says oh well with the market, bla bla bla. Look- if you wanna lowball me, fine, be up front and tell me. But don't lie to my face about it and try and gaslight me, this math ain't hard. I could have saved a trip to this store. Now you've lost me as a customer, and I'll tell this story to everyone I know considering tombstone tactical... read more

Tombstone has been a great place for us to get great deals on firearms. When forster arriving, if busy, make sure to grab a number. My husband wanted to come down to ask about a gun in person they didn't have in stock to get delivered to the store. They were able to look it up. Make sure it included everything the kit should. They conformed, and said if it doesn't They will provide those items. Customer service is always awesome here. Very knowledgeable staff! Just a great location with great customer service consistently. read more

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Chance was Extremely friendly and knowledgeable he had amazing customer service we brought our little one and he was so sweet to him as well bringing him stickers and candy! The customer service was top tier! read more

Bought online FN 509 midsize ,advertised with 3 15 round magazines but only came with two Called and sales said he looked it up and said NOPE only comes with 2 so your S#&* out of luck. Called FN direct they asked for my serial # and said that weapon came with 3 15 round magazines. Will call Tombstone today and see if theyll change their tune . Customers shouldn't have to deal with shady false advertising schemes read more

Everything was awesome! Product, employees and building is amazing. Great pricing and a lot knowledge. read more

The gun inventory is very impressive and they have lots of ammunition. I wanted to check out a hk vp9 I've been thinking about buying however no one helped me or even asked if I needed help. I'm not sure if they have a number system like at a deli counter but like no one came and asked if I needed anything. I would've loved to have been shown the hk vp9. They had several in the case. But that didn't happen. They sell gun parts and backpacks and survival things. But if anything the customer service could've been way better. read more

After I had some customer service issues and posted on yelp. The manager Garrett responded immediately and made sure that all my customer service needs were satisfied. Since my last review I went back to the business and dealt with Conner whom was also very pleasant. I am very satisfied with their customer service and would recommend this business as they do care about their customer. Thank you Garrett. read more

Well had a shot gun shipped there . So of coarse I had to do the paperwork due that I didn't have my CCW. So got on the computer to do it I had made a few mistakes ! And had to pay $25 for them receiving my shotgun so after doing the form I was told that they only allowing me to do it one more time!!! And if I made a mistake they would cancel my order a ship my shotgun so after gun which already payed for ! Ship back to the store and I was out of luck never doing anything with them went to lone wolf to get a new shot gun and they were shock ! read more

Chance was freakin Great! I went in looking for a new personal all the time carry option. I've been researching on my own but the other options he gave me were very welcomed and lots of great factual information- not just opinions. Will definitely be coming back here when I make up my mind! Love this place and its honest salesmen! read more

Tombstone Tactical, Phoenix, AZ In October, I bought a $500-gun from Tombstone Tactical. The sale went smoothly and I was happy with my purchase. I had signed up for a Handgun 1 class at a local training center and waited over a month for my 4-hour class before using the gun. During my class, I found that the gun jammed after every round. My teacher took it apart and said it was filthy inside from old oil hardening after it had sat in a warehouse for a long time. She advised me to return it to Tombstone, which I did as soon as I left class. The clerk looked at the gun for a while and eventually took it to a back room for about a half hour. He returned it to me, telling me he had tried to clean it but it was "really dirty." He said he didn't know if it would work but advised me to "Take it back to the range and try again. If it jams again, bring it back." I explained that I had paid over $500 for this gun which didn't even work, and I wasn't going to book a date with six friends and go to the range only to have a broken gun, have to rent one, and be forced to drive all the way back to Tombstone on another day to do what should have been done today. The store is in another city from where I live. He leaned back on the counter and said, "Well, do you want to use the warranty?" which I had wisely purchased. "Of course," I said, "If that is the only way to take care of this today." He used his computer to process my warranty claim. I asked when would I get a new gun, and he replied, "I have no idea. Whenever they get to it, I guess." He was rude and dismissive the whole time, as soon as he learned I was not there to purchase a gun. It's been a month, and I have heard nothing from the warranty company. This is not a major issue, but I cannot recommend Tombstone Tactical as a reliable source for firearms. The other customers were more friendly to me when I bought the gun than the staff had been, and the clerks were quite rude when I came to ask them to help with a brand new gun they had sold me that did not work. This store gets ZERO out of five stars from me. read more

Avoid online ordering at all costs. They were going to have me wait weeks for an item I purchased even though it's available in store right now. First tried talking to someone and they said it'll take a couple weeks maybe even though it's in store RIGHT NOW. There is no way to cancel your order and the "customer service" button doesn't work. Was just on hold for 35 minutes until giving up. The entire establishment is clearly low IQ read more

employees have a seriously bad attitude and talk down to customers. They act as it is an inconvenience to provide service.

Pretty good fire arm selection. Only thing I would have a problem with is... online it states they have it at the store you go to the store and they tell you that's the way the system works online they would need to ship it out from the warehouse it's not actually in store. Okay price for ammo and weapons... I've seen same brand for 3$ cheaper at sportsman's warehouse read more

Worst gun shop in the valley!! Went to pick up my firearm, showed ID and CCW which has my middle initial. They wouldn't sell me my firearm!! I looked it up and these idiots are WRONG! No full middle name is required! Won't ever come back! Condescending assholes in general anyway! Good riddance! No wonder they have such a bad reputation! read more

Tombstone Tactical - Worst LGS ever!! - Nighttime view of Tombstone Tactical's storefront with illuminated sign and visible interior through glass doors, including a clothing display. - Guns & Ammo Near Me - Phoenix, Arizona

I have spent thousands here and have been coming here for quite some time. Many of the staff is friendly and some are not. Their selection of firearms is pretty good and their prices are very very hard to beat anywhere in the valley and as somebody who has bought hundreds of firearms, I would know. I believe you should write a gun store based on four basic principles. Number one is firearm selection and they have that. Number two is firearm price and they have that as well. Number three is customer service and I would say they get about a 75% out of 100% Number four is the ability to trade in firearms. Most gun stores for those who don't know will buy used guns so you can use them as a trade-in towards your purchase. I've been doing business in the Phoenix area for a very long time. I think I bought my first firearm probably somewhere around 1998. I have dealt with many stores and the one thing the store is almost criminal with is what they were offer to buy your firearm for. In the past, I have left their store because of a terrible offer and driven up the street to pawn first which is a local pawn shop, by the way pawnshops do not have the best deal there are other gun stores that will give you much more, But the pawn shop will often give me up to $150 to around $200 more for a firearm. They fail in this department. There is one more thing and that is the ability to lay away. They do offer this however they're the only store that I'm familiar with in the entire valley from Scottsdale to Tempe to surprise that actually charges a $25 fee just to put a firearm on layaway, besides the money needed to Put towards the firearm. That $25 fee simply goes in their pocket. If you think about it, that's really five things to judge and with a five star potential review it's basically like one star is earned for each one of these areas. Based on these factors, I think three out of five stars is very fair. read more

Knowledgeable staff - lots of products and they have basically all shooting supplies you may need. read more

Tombstone Tactical - A silver revolver with engraved patterns is mounted on a stand inside a store, with glass display cases and business signage in the background. - Guns & Ammo Near Me - Phoenix, Arizona

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The store is pretty well stocked but the lack of people behind the counter made us wait 30 minutes to just check out guns but Mariana was wonderful and patient and helped us throughly in discovering the next purchase. She went out of her way to give great advice and to inform us which route to go in purchasing the next firearm. Without Mariana's help I would've rated much lower but in the customer service, she was 5 stars! read more

I've made many purchases here. Used to be good. Manager was even nice enough to help with a mixed up order years ago. Now when I shop online with them I notice the prices of items I'm thinking over rise significantly when I come back to complete the purchase the next day. I get it. Probably automated price increases based on online traffic for items. Still shady but I'd rather pay more than their highest price to a competitor that doesn't do that. read more

Purchased 2 rifles and 2 handguns here, always a great experience. Great selection and prices are more than fair here. Will be back!

I would say make sure you get a number when you go in I did, ,but a few people did not and was getting upset that they did not get waited on when they thought they should. The employees when it's your turn, take their time to wait on you and will show you anything you want. My purchase went really well and I will probably go back and buy another gun fairly soon. read more

Good selection but don't trust their website or even what they say over the phone when it comes to what it's in stock. Go in and don't buy a gun unless you can see it in person first. The worst part is the typically ridiculous wait time. I've asked them why this is always a problem and they say they can't find enough people. Make sure you have 20-30 minutes to wait in line to purchase even a box of ammo. read more

I always have a good experience buying at Tombstone. The prices are great and the staff is knowledgeable. I always shop around first, and typically wind up buying at Tombstone in the end. I also appreciate them letting you know if "in stock" means on the shelf at the local store or at a warehouse and maybe a few weeks out. I've had issues with other vendors telling me my "in stock" item will ship in 3 or 4 weeks, just be honest, man, we all know what in stock means! Only drawback for me is the drive, you guys really need a branch in Tempe for the east valley folks! Got a perfect spot picked out for you... read more

Update to my original 1-star review: After the owner reached out, I decided to give this store another chance to earn my business. Everyone I spoke to while in the store was very nice and willing to answer any questions my husband and I had. My husband is very happy with his new holster and other gun accessories. I did not see the employee who I had issues with originally. However, the two ladies who helped us today were very educated and nice to work with. read more

Honest people. Great service. Fair prices. Fabian was excellent. Answered all my questions. No high pressure sales tactics. Highly recommend. read more

For the third time their website listed a firearm in stock and ready for purchase at the Phoenix store. For the third time I drove from Tempe only to find that this was not the case. THERE WILL NOT BE A FOURTH TIME!!! read more

I have purchased 80 percent of my firearms and gear from Tombstone. Everyone has been amazing to deal with and have never had any issues with customer service or availability of stock. They have ordered many items for me and they arrive in a timely manner. Tombstone Tactical has a customer for life here. Keep up the good work. And as far as pricing. I consider myself to be a conscientious shopper and have rarely found a fire arm that could purchase elsewhere for less (only one come to mind and the difference is minimal so I still purchase from Tombstone read more

I have been frequenting Tombstone for nearly 7 years and have always had a great experience. I'm well over-due for a review. Every time I go in, I have learned something new about a variety of subjects. When I have questions they are answered with sincerity and I have never felt like any one of the employees judged me for not knowing something. When dealing with firearms you want to feel confident in asking questions and the folks at Tombstone know how to make you comfortable. I have dealt with probably everyone in the store at this point but I'd give a shoutout to Garrett, Joel, Marina, and Blake for superior customer service. Not only do they put up with the hundreds of questions we always have, they make us feel appreciated as customers. Incredible customer service aside, you would be hard pressed to find a store with a better variety and better pricing. I would recommend Tombstone to anyone who is in the market. read more

Went to the Phoenix location, and was helped my Chance, a Marine veteran... Very nice, very helpful.. Probably the nicest gun store in Phoenix read more