The Hubby and I stopped by Tombstone Tactical because I had my eye on a new toy, and let's just say the customer service here deserves its own five-star review! Everyone was incredibly friendly, welcoming, and knowledgeable. I had plenty of questions and wanted to see several different models, and the staff was patient, helpful, and happy to walk us through the options without making us feel rushed. I appreciate a business where you can ask questions, explore your options, and feel comfortable throughout the entire experience. Of course, with customer service this good, my little shopping excursion turned into a successful outing. After all the questions, comparisons, and browsing, the Hubby finally caved, and we walked out with a couple of purchases. I guess you could say my powers of persuasion were working overtime! All jokes aside, the team made the entire experience enjoyable, and their outstanding customer service really stood out. Friendly people, helpful guidance, and a welcoming atmosphere make a huge difference. read more

I'm from the 2A hating state of California so whenever I'm in Phoenix visiting friends I stop in at Tombstone Tactical to see what true 2A Freedom is all about! While I can't buy anything I do like to look around and see pew pews I can't own at super reasonable prices! Lots of great choices and a very knowledgeable staff. Best part is they remember and take time out of their busy day to take pew pews, 2A laws and best part music with me! I'll always come visit TOMBSTONE everytime I'm in town! Great store with great employees! read more

My boyfriend and I stopped by Tombstone Tactical while we were in Phoenix, and overall we had a great experience! We were immediately greeted when we walked in, and I really liked the layout of the store. Everything was organized and visually appealing, and the unique shape of the building actually makes for a really cool showroom and display of their products. My only small criticism was the queue system. We didn't realize at first that we needed to scan a QR code to get in line for assistance, and I wish there had been a larger, more noticeable sign explaining it rather than the smaller displays on the counter. We also had to wait a little while before someone was available, so having a few more staff members assisting customers during busy times would definitely help. That being said, once we were helped, Randy was exceptional. I'm new to gun ownership and interested in eventually getting a rifle for hunting, and he took the time to explain the differences between different rifles, what I should be looking for, and which options would make sense for what I wanted to do. He was patient, knowledgeable, and never made me feel silly for being new to everything. He was just as helpful with my boyfriend, letting him physically handle and compare his different options before making a decision. My boyfriend ultimately went with the Springfield Echelon 4.0C and was really happy with his choice. Despite the little bit of a wait, Randy's customer service absolutely made the experience worthwhile. We really appreciated the time he spent with both of us and would happily come back the next time we're in Phoenix! read more

I've been a regular customer at Tombstone Tactical, but after my experience yesterday, I won't be returning. I joined the Gun Counter and NFA queue, which initially showed an estimated 8-minute wait. I waited patiently for 40 minutes, as confirmed by the queue system, while watching other customers walk in and get helped simply by approaching the employee directly without joining the queue. Meanwhile, I was left waiting and essentially ignored. The entire purpose of having a queue system is to keep things organized and ensure customers are helped fairly. There is no reason to make customers check in and wait their turn if others can walk in and jump ahead by demanding attention. Unfortunately, Tombstone doesn't seem to be ran the way it used to be. As a regular customer, this was extremely disappointing. My time is valuable, and I expect the same basic respect and consideration that I give a business. If you value your time and expect decent customer service, I'd recommend taking your business elsewhere. read more

Do not keep you in the loop on information. Price is good if you didnt have to pay cc sur charge.Info miss leading on website over two weeks still waiting read more

I came in yesterday looking around at a couple of different firearms and ended up going with the SIG P365 X-Macro. Let me tell you--if you come here to make a purchase, Brandon is your guy! The service was A1 from start to finish. Brandon went above and beyond explaining the different features of each firearm I was considering and made sure I understood my options. He was knowledgeable, patient, and made the entire experience that much better. Shoutout to Brandon! Appreciate the great service and making the whole process a smooth one. Definitely ask for Brandon when you come in! read more

Terrible customer service,rude staff never go back to this place,they dont want our business

CASEY IS AMAZING!!!! Super patient Customer service amazing. I hope someone from management is reading this. I came here with my elderly father who is a gun collector and retired military. He is getting old so we needed someone with patience. My father spent over $4000 on 3 firearms. The gentlemen who helped us 3 weeks ago. ( will not mention names ) was nothing like Casey We are business owners ourselves and understand one thing. It's never the place. It's always the people Thank you Casey!!! WE APPRECIATE YOU!!! Father and son customers. Will be back to see Casey again. read more

First let me say this place has a MASSIVE selection of new and used firearms. The staff was very helpful and friendly. They were also knowledgeable. They have a take a number for service and it seems to help streamline things. Most of the items I looked at seemed to be priced competitively. Bottom line is if you're in the area stop in. read more

Sold me a malfunctioning $1,500 gun, verified by the manufacturer. I figured this out within 30 minutes of getting home. Emailed Volquartsen, they confirmed its wrong. Called Tombstone next day, "no big deal, bring it in and we'll handle it." Drove 30 minutes each way the next day and they wanted to charge me $50 to transfer it to the manufacturer for the malfunctioning gun THEY SOLD ME. Never mentioned this by the person I spoke with, I guess the call center is different than the store? I called back in and they said it was not typical so now I have to wait for the manager to call me back. Could the experience be any worse? read more

Subject: Concern Regarding Customer Service Experience at Tombstone Firearms - Metro Center Location Dear Tombstone Firearms Management, Good evening. I am writing to bring to your attention an issue I experienced at your Tombstone Firearms store located near the old Metro Center, off the Black Canyon I-17 freeway and Dunlap Road. On December 15, 2025, at approximately 1:45 PM, I visited the store intending to purchase an H&K 9mm MP5, which I had previously seen at a very competitive price. Unfortunately, my visit was disappointing due to the lack of attention and professionalism from the staff on duty. Although the store was not busy at the time, I was initially ignored upon entering. I understand that one staff member was assisting another customer, which is completely reasonable, but there appeared to be only one person behind the counter. After waiting for some time, I sought assistance from another employee, who seemed visibly bothered and uninterested in helping. He provided little to no information about the firearm and gave the impression that he would rather not be there. After waiting roughly twenty minutes, I was finally shown the weapon, but the interaction lacked enthusiasm, courtesy, and professionalism. While I recognize that every business can have off days, I believe that all customers--regardless of the cost of their intended purchase--should receive respectful and attentive service. I wanted to share this feedback not out of frustration, but in the hope that it helps improve the customer experience for future visitors. Professionalism and common courtesy should be standard practice, especially in a store representing high-quality products and a respected brand. Thank you for your time and understanding. I would appreciate confirmation that this message has been received and that the matter will be reviewed. read more

Tombstone Tactical is a conglomerate of snakes seeking to entrap the unsuspecting. I called them four times on July 18, 2025 regarding the purchase of a specific firearm. The price was set at $156219 inclusive of shipping. I asked how many they had and Al said several. I said two and Al said more that two. I said I would call back Monday to purchase. Al said that's fine. As calling this day, 7-21-25 Al said they did not have any more at the lower price , "only at the higher price". All our calls are logged and recorded and we can corroborate every word verbatim. We will never conduct business with Tombstone Tactical ever again. We would strongly advise any looking to purchase firearms to seek another distributor. * In fact, they are still advertising the item. This is false advertisement and misrepresentation. Screenshot enclosed. read more

Tombstone Tactical - BCM RECCE-16 MCMR 750-750 - Guns & Ammo Near Me - Phoenix, Arizona

Helpful staff and wide selection to choose from. You will likely find what you need there

My experience with Tombstone was very positive. I was quickly approached offering info needed about my eventual purchase. The store employee made me feel comfortable filling out the paperwork on line as this oldster is not computer savvy. Their selection is almost overwhelming. You'd be hard pressed to ask for any firearm and the store not have it or couldn't get it for you. Overall I'll be back for another firearm even though I will need to drive 45 miles one way. read more

Had an order pick up at this location, was quickly helped by Emily, great customer service, friendly and wonderful personality. Love the selection at this store was tempted to buy more as the post Labor Day sale was still in effect. I highly recommend this location as they have everything and customer volume and wait times were excellent. Customer service "Top Notch!!!. read more

Tombstone Tactical - 9mm FPC excited for it to come in.. - Guns & Ammo Near Me - Phoenix, Arizona

This store seriously needs to improve its customer service. We were waiting patiently for quite a while for our turn, and the staff clearly saw us sitting there the entire time. As it got closer to 5:00 PM, they started shutting things down. When we finally tried to look at some merchandise, they repeatedly told us they were closed. We understand that the store closes at 5:00 PM--the hours are posted on the door. That's not the issue. The problem is that the staff never informed us that they were no longer taking customers or that the number line was closed. They allowed us to sit there and wait, knowing they weren't going to help us. When we said we just wanted to quickly look at some items, they refused and kept dismissively saying "Have a good day, goodbye," in a rude and unprofessional manner. It felt very disrespectful and dismissive, especially after we had waited patiently for so long. Basic courtesy goes a long way. If the staff knew they weren't going to take any more customers, they should have simply told us upfront and closed the number line instead of letting people wait unnecessarily. Communication and respect for customers' time are the least a business can offer. Very disappointing experience. read more

I came in after 2 burglaries, the second while I was home and the door came down in front of me. I bought a firearm and ammunition, paid in full, and waited in my car making calls, waiting for my background check. What nobody told me clearly was that the expected 6-7 day delay wasnt about NICS. It was the store. Manager guy decided my driver's license was unacceptable because it shows my middle initial rather than my full middle name. Not my passport card, not my Level One fingerprint clearance card, not property records confirming I own my home, not federal documentation with my full name that I located and drove in the next day. I spent a day chasing paperwork under the impression I was waiting on a federal check. When I finally asked the manager directly whether a spelled-out middle name on a driver's license is legally required, he told me repeatedly that it was the law. (It isn't. Federal regulations require a valid government photo ID; nothing requires a middle name spelled out on it, and Arizona adds no such rule. He then acknowledged this was store approval, and volunteered that not all stores would put me through it (apparently this was as a point of pride). With no firm timeline and an unresolved safety problem at home, I asked for a refund on merchandise I had paid for and never received. I was told store policy meant they'd keep $68. It took roughly fifteen minutes of argument to get my own money back in full -- money the store was holding for a product it had decided not to give me. He actually seemed to enjoy the whole thing, like mean girl bureaucrats or the paperwork fiends in the movie Brazil. (The late 20s salesman with the moustache was professional, knowledgeable and informative and helped me with concerns about reducing the possibility of a stray bullet entering my neighbors home. I have zero complaints there). The manager with the long wispy beard couldn't even pretend to not take delight in distressing a customer - and it started before I'd spoken a word to him. He invented a problem, maybe thinking the $68 for nothing was a bigger profit, or just to cause purposeless problems when I'd just had a home invasion. If you want to buy a real '60s Soviet style experience and leave empty handed, you'll find it at Tombstone Tactical - where the 2nd amendment is just a suggestion. read more

Took a number. Waited over an hour to be told an item that was listed as "in stock" on website was not available. Then explained that they order and item arrives in 2-3 days. Thx for wasting my time and two hours of driving. As someone who collects and spends 20k plus a year on these items. I'm done with this place!! Take the drive to Prescott and go to j&g. No attitudes and no excuses. read more

I've been here before, but this experience was much better. Sometimes small talk is needed to fill the awkward pauses while waiting for everything, especially when purchasing a firearm. I ended up talking about concealed carry issues with being an overweight female. Most people I follow for concealed carry techniques are individuals with next to flat stomachs that are not obese like me. I was told of some other options for holsters that seem to be good for average and overweight size individuals. I picked up a new Sig Sauer and they told me about some modifications I can make down the line, which I did not even know are possible. It might be more cost effective to do modifications rather than buy a new firearm every year or so. They offer warranties on their firearms, and they have fliers about gun safety. Overall, the staff are knowledgeable, they do what they can to help, and they make sure to offer information. read more

Tombstone Tactical - Sig Sauer P365Macro - Guns & Ammo Near Me - Phoenix, Arizona

I've been buying guns here for the last 8 -10 or so years, prices are good, staff is knowledgeable but if you are looking to buy anything g other than a gun (accessories, ammo, etc.) the experience is worse than most other gun stores. I came in today looking to buy some new hearing protection. I grabbed what I wanted and got in line at the register, and stood there for several minutes while the only employee at the register helped someone with paperwork. First of all this seems like a really poor idea to have the only guy running a register process paperwork, second of all he was very obviously averting his eyes so he wouldn't have to address the growing line of people. There were 3 employees helping one person at the "tax stamp" counter while we stood there without anyone helping us. Eventually the employee acknowledged the line and said he'd be with us in a minute, he then went back to ignoring us while he started making photo copies of paperwork. At no point did ANYONE call for assistance, no one else offered to help the line, and after a few more minutes of being ignored I just left the headset and went to Cabela's. If you want to buy a gun this is the best place in the west valley. If you want to buy anything else you're better off going almost anywhere else. read more

Signed up on the their website to be notified when a specific firearm was back in stock. Got the email notification a couple of weeks later stating they were back in stock. Made the purchase over the internet and was notified within a few days that my new firearm had arrived from their warehouse to their Phoenix location. It was my first time visiting their store and they had quite a selection of items from optics, bags, suppressors, etc... Very nice staff. Processed the paperwork quickly and everything was just as ordered. I would highly recommend. read more

After I had some customer service issues and posted on yelp. The manager Garrett responded immediately and made sure that all my customer service needs were satisfied. Since my last review I went back to the business and dealt with Conner whom was also very pleasant. I am very satisfied with their customer service and would recommend this business as they do care about their customer. Thank you Garrett. read more

Tombstone has been a great place for us to get great deals on firearms. When forster arriving, if busy, make sure to grab a number. My husband wanted to come down to ask about a gun in person they didn't have in stock to get delivered to the store. They were able to look it up. Make sure it included everything the kit should. They conformed, and said if it doesn't They will provide those items. Customer service is always awesome here. Very knowledgeable staff! Just a great location with great customer service consistently. read more

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Customer service sucks, they don't stand behind there work or products they sell, they flat out lied to me about service they did and basically told me to go F*** off nothing they could do.. I would not recommend them. read more

Chance was Extremely friendly and knowledgeable he had amazing customer service we brought our little one and he was so sweet to him as well bringing him stickers and candy! The customer service was top tier! read more

Bought online FN 509 midsize ,advertised with 3 15 round magazines but only came with two Called and sales said he looked it up and said NOPE only comes with 2 so your S#&* out of luck. Called FN direct they asked for my serial # and said that weapon came with 3 15 round magazines. Will call Tombstone today and see if theyll change their tune . Customers shouldn't have to deal with shady false advertising schemes read more

Everything was awesome! Product, employees and building is amazing. Great pricing and a lot knowledge. read more

The gun inventory is very impressive and they have lots of ammunition. I wanted to check out a hk vp9 I've been thinking about buying however no one helped me or even asked if I needed help. I'm not sure if they have a number system like at a deli counter but like no one came and asked if I needed anything. I would've loved to have been shown the hk vp9. They had several in the case. But that didn't happen. They sell gun parts and backpacks and survival things. But if anything the customer service could've been way better. read more

Dishonest shop. Avoid! Went in to get a trade offer on my item. Looked online before I went in, they sell new for $1,200. Girl takes it back to appraise, comes back and offers $299 in trade. Then she said they sell it new for $650 (lie). I tell her it's on the website at $1,200. then she says oh we buy at 60%. I say- thats $700, then she says fumbles a bit and says that they use a different value, and it's $800, and I say: well 60% of $800 is $450, and she says oh well with the market, bla bla bla. Look- if you wanna lowball me, fine, be up front and tell me. But don't lie to my face about it and try and gaslight me, this math ain't hard. I could have saved a trip to this store. Now you've lost me as a customer, and I'll tell this story to everyone I know considering tombstone tactical... read more

Well had a shot gun shipped there . So of coarse I had to do the paperwork due that I didn't have my CCW. So got on the computer to do it I had made a few mistakes ! And had to pay $25 for them receiving my shotgun so after doing the form I was told that they only allowing me to do it one more time!!! And if I made a mistake they would cancel my order a ship my shotgun so after gun which already payed for ! Ship back to the store and I was out of luck never doing anything with them went to lone wolf to get a new shot gun and they were shock ! read more

Knowledgeable staff - lots of products and they have basically all shooting supplies you may need. read more

Tombstone Tactical - Guns & Ammo Near Me - Phoenix, Arizona

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5 star all the way, best prices on firearms that I have found in Phoenix, smooth process and best of all no drama. I will continue to support read more

Avoid online ordering at all costs. They were going to have me wait weeks for an item I purchased even though it's available in store right now. First tried talking to someone and they said it'll take a couple weeks maybe even though it's in store RIGHT NOW. There is no way to cancel your order and the "customer service" button doesn't work. Was just on hold for 35 minutes until giving up. The entire establishment is clearly low IQ read more

Tombstone Tactical, Phoenix, AZ In October, I bought a $500-gun from Tombstone Tactical. The sale went smoothly and I was happy with my purchase. I had signed up for a Handgun 1 class at a local training center and waited over a month for my 4-hour class before using the gun. During my class, I found that the gun jammed after every round. My teacher took it apart and said it was filthy inside from old oil hardening after it had sat in a warehouse for a long time. She advised me to return it to Tombstone, which I did as soon as I left class. The clerk looked at the gun for a while and eventually took it to a back room for about a half hour. He returned it to me, telling me he had tried to clean it but it was "really dirty." He said he didn't know if it would work but advised me to "Take it back to the range and try again. If it jams again, bring it back." I explained that I had paid over $500 for this gun which didn't even work, and I wasn't going to book a date with six friends and go to the range only to have a broken gun, have to rent one, and be forced to drive all the way back to Tombstone on another day to do what should have been done today. The store is in another city from where I live. He leaned back on the counter and said, "Well, do you want to use the warranty?" which I had wisely purchased. "Of course," I said, "If that is the only way to take care of this today." He used his computer to process my warranty claim. I asked when would I get a new gun, and he replied, "I have no idea. Whenever they get to it, I guess." He was rude and dismissive the whole time, as soon as he learned I was not there to purchase a gun. It's been a month, and I have heard nothing from the warranty company. This is not a major issue, but I cannot recommend Tombstone Tactical as a reliable source for firearms. The other customers were more friendly to me when I bought the gun than the staff had been, and the clerks were quite rude when I came to ask them to help with a brand new gun they had sold me that did not work. This store gets ZERO out of five stars from me. read more

employees have a seriously bad attitude and talk down to customers. They act as it is an inconvenience to provide service.

Chance was freakin Great! I went in looking for a new personal all the time carry option. I've been researching on my own but the other options he gave me were very welcomed and lots of great factual information- not just opinions. Will definitely be coming back here when I make up my mind! Love this place and its honest salesmen! read more

Pretty good fire arm selection. Only thing I would have a problem with is... online it states they have it at the store you go to the store and they tell you that's the way the system works online they would need to ship it out from the warehouse it's not actually in store. Okay price for ammo and weapons... I've seen same brand for 3$ cheaper at sportsman's warehouse read more

Worst gun shop in the valley!! Went to pick up my firearm, showed ID and CCW which has my middle initial. They wouldn't sell me my firearm!! I looked it up and these idiots are WRONG! No full middle name is required! Won't ever come back! Condescending assholes in general anyway! Good riddance! No wonder they have such a bad reputation! read more

Tombstone Tactical - Worst LGS ever!! - Guns & Ammo Near Me - Phoenix, Arizona

I have spent thousands here and have been coming here for quite some time. Many of the staff is friendly and some are not. Their selection of firearms is pretty good and their prices are very very hard to beat anywhere in the valley and as somebody who has bought hundreds of firearms, I would know. I believe you should write a gun store based on four basic principles. Number one is firearm selection and they have that. Number two is firearm price and they have that as well. Number three is customer service and I would say they get about a 75% out of 100% Number four is the ability to trade in firearms. Most gun stores for those who don't know will buy used guns so you can use them as a trade-in towards your purchase. I've been doing business in the Phoenix area for a very long time. I think I bought my first firearm probably somewhere around 1998. I have dealt with many stores and the one thing the store is almost criminal with is what they were offer to buy your firearm for. In the past, I have left their store because of a terrible offer and driven up the street to pawn first which is a local pawn shop, by the way pawnshops do not have the best deal there are other gun stores that will give you much more, But the pawn shop will often give me up to $150 to around $200 more for a firearm. They fail in this department. There is one more thing and that is the ability to lay away. They do offer this however they're the only store that I'm familiar with in the entire valley from Scottsdale to Tempe to surprise that actually charges a $25 fee just to put a firearm on layaway, besides the money needed to Put towards the firearm. That $25 fee simply goes in their pocket. If you think about it, that's really five things to judge and with a five star potential review it's basically like one star is earned for each one of these areas. Based on these factors, I think three out of five stars is very fair. read more

Good selection but don't trust their website or even what they say over the phone when it comes to what it's in stock. Go in and don't buy a gun unless you can see it in person first. The worst part is the typically ridiculous wait time. I've asked them why this is always a problem and they say they can't find enough people. Make sure you have 20-30 minutes to wait in line to purchase even a box of ammo. read more