Used to stop by their old location when visiting family and was able to finally able to visit their…read morenew location and love it. Great place to check out for firearms because they are all out for display. No waiting to see someone to look at any firearms you are interested in. Just look for the brand/model and check them out. My suggestion would be to put a vertical sign on the tables so that people can easily find and go where they need to go. Definitely makes it easier for me to show family that are interested in getting firearms. Did not have any issues with family buying firearms at their previous location and look forward for them to purchasing at their new location. Prices appear to be either cheaper/equal/more than other locations. Look forward to future visits.

From the minute, I walked in to the new store. I was hooked. Amazing selection of guns and amazing…read morestaff

CASEY IS AMAZING!!!! Super patient…read more Customer service amazing. I hope someone from management is reading this. I came here with my elderly father who is a gun collector and retired military. He is getting old so we needed someone with patience. My father spent over $4000 on 3 firearms. The gentlemen who helped us 3 weeks ago. ( will not mention names ) was nothing like Casey We are business owners ourselves and understand one thing. It's never the place. It's always the people Thank you Casey!!! WE APPRECIATE YOU!!! Father and son customers. Will be back to see Casey again.

Subject: Concern Regarding Customer Service Experience at Tombstone Firearms - Metro Center…read moreLocation Dear Tombstone Firearms Management, Good evening. I am writing to bring to your attention an issue I experienced at your Tombstone Firearms store located near the old Metro Center, off the Black Canyon I-17 freeway and Dunlap Road. On December 15, 2025, at approximately 1:45 PM, I visited the store intending to purchase an H&K 9mm MP5, which I had previously seen at a very competitive price. Unfortunately, my visit was disappointing due to the lack of attention and professionalism from the staff on duty. Although the store was not busy at the time, I was initially ignored upon entering. I understand that one staff member was assisting another customer, which is completely reasonable, but there appeared to be only one person behind the counter. After waiting for some time, I sought assistance from another employee, who seemed visibly bothered and uninterested in helping. He provided little to no information about the firearm and gave the impression that he would rather not be there. After waiting roughly twenty minutes, I was finally shown the weapon, but the interaction lacked enthusiasm, courtesy, and professionalism. While I recognize that every business can have off days, I believe that all customers--regardless of the cost of their intended purchase--should receive respectful and attentive service. I wanted to share this feedback not out of frustration, but in the hope that it helps improve the customer experience for future visitors. Professionalism and common courtesy should be standard practice, especially in a store representing high-quality products and a respected brand. Thank you for your time and understanding. I would appreciate confirmation that this message has been received and that the matter will be reviewed.

Great staff! Very knowledgeable and willing to answer any questions you have. If you're a novice…read moreand have questions, they have exceptional knowledge. This is my go to spot for anything firearms related.

This place has earned ALL of my business and I send all my loved ones here too. The service is…read moreabsolutely fantastic! They are always willing to explain and don't treat you like a moron if you don't know something. They explain everything in great detail. Then they have a great selection of all kinds of firearms as well as class 3 things too! The value is also there because they are a one stop shop for everything. The CCW classes are great and instructors are friendly as well. Can't recommend this place enough! Tactical Studio is cut above the rest in my opinion.

I used Lone Wolf for a transfer. They were friendly and efficient! Some of their prices in the…read morestore seemed high but they have bills to pay.

I'd been looking for a specific pew pew for a while, and discovered I could get it here for the…read moreonline cost elsewhere. My boyfriend and I went it and found what we were looking for quickly and then they got started on the paperwork. Everything went smoothly and I left with my purchase and I even got a store brand t-shirt.

Great staff and service! They will spend the time with you to make sure your purchase is the best…read morechoice for you.

Customer service! Definitely customer service!! These guys have never met a frown they didn't like.read more

A priceless experience: My 7 year old son has an extreme interest in firearms. I brought him to the…read morePhoenix location for gun safety rules and educate when being around or using a gun. Randy was exceptional! I can't speak highly enough of him. He got right down to business. Worked great with my child. My son was calm, focused and had the time of his life! He gained so much knowledge just with one Personal instructor class. I will definitely be taking my son back immediately. Randy was an entire vibe and amazing instructor.

Even when they are busy they take time to let you know they will be with you in "x" minutes. Great…read moreprices and even better selection. Very knowledgeable sales staffs

Took 13 guns and ammo in to sell this morning. Greeted by Troy. Walked out with more than I…read moreexpected for the transaction. I was a bit surprised at what some of the guns were worth, so I felt like I got fair prices. Troy was genuinely interested in my older guns, which made me feel good that the younger generation still cares. Troy spent a suitable amount of time with us, shared some history, was very personable and we enjoyed our time together. He consulted with the owner on some of the older guns. Gun prices were fair. If I knew then what I know now, I would have bought all my guns and ammo from them. Nice store. Good selection of guns and ammo. Would go back to this shop solely because of the experience Troy created for us.

Best pawn shop in town they have a huge selection of item an guns there staff was extremely helpful…read morean welcoming the employee by the name Troy was a cool guy who helped me through my process of purchasing a firearm an was a good example of a great employee would definitely continue my business with North Phoenix Pawn

Phil (the owner) is a straight up good guy! Extremely knowledgeable and fair on pricing. If your…read morelooking to purchase a firearm or accessories for your current firearm I highly suggest checking them out! One of the only shops I know of that isn't price gouging during the pandemic.

I actually didn't even get anything here, but when I called in to ask about tasers, the person who…read moreanswered was super friendly and helpful and I just wanted to comment on their customer service. A++

This gun store has been a great experience! The staff are all very friendly & knowledgeable! Super…read morehelpful with recommendations! Store is clean and selection of firearms are top tier quality. If you want to get a big bang for your buck, pricing is great here! I will definitely recommend this place to others and I will surely be returning myself for any of my firearm needs moving forward! Thank you for your business!

Service and knowledge is top notch! So glad we found this spot for our firearm needs. Will be…read morecontinuing customers. Thank you.

Almost the worst service I've ever had. Took a new glock in For ceracote. I was very specific about…read moreone part. After waiting a week past the expected due date I went in and it was not painted correct. Iwas unhappy buttheysaid they would correct it. They said 2 more weeks. After over 3 weeks I went to check on it. It was done and the guy said it was ready 8 days after I dropped it off. That really pissed me off They had my email and phone but there customer service is so shitty they never contacted me . The first time could have been an oversight but the second time is a problem. Their only remedy was to say sorry. Yes they are a sorry excuse of a shop. I jad just bought a suppressor from them and need another suppressor and a barrel. Ill be taking my business elsewhere. The ceracote was great but as a disabled vet and retired Leo I will never spend another dime at chandler tatical and ill be letting everyone I know about this horrible experience. I doubt it will matter to them but ill do my best I'd do 1 star but the paint was great

I had several trigger jobs done by Chandler Tactical Firearms. All the work was completed quickly…read moreand professionally.