The store is pretty well stocked but the lack of people behind the counter made us wait 30 minutes to just check out guns but Mariana was wonderful and patient and helped us throughly in discovering the next purchase. She went out of her way to give great advice and to inform us which route to go in purchasing the next firearm. Without Mariana's help I would've rated much lower but in the customer service, she was 5 stars! read more

I've made many purchases here. Used to be good. Manager was even nice enough to help with a mixed up order years ago. Now when I shop online with them I notice the prices of items I'm thinking over rise significantly when I come back to complete the purchase the next day. I get it. Probably automated price increases based on online traffic for items. Still shady but I'd rather pay more than their highest price to a competitor that doesn't do that. read more

I would say make sure you get a number when you go in I did, ,but a few people did not and was getting upset that they did not get waited on when they thought they should. The employees when it's your turn, take their time to wait on you and will show you anything you want. My purchase went really well and I will probably go back and buy another gun fairly soon. read more

Purchased 2 rifles and 2 handguns here, always a great experience. Great selection and prices are more than fair here. Will be back!

Honest people. Great service. Fair prices. Fabian was excellent. Answered all my questions. No high pressure sales tactics. Highly recommend. read more

I always have a good experience buying at Tombstone. The prices are great and the staff is knowledgeable. I always shop around first, and typically wind up buying at Tombstone in the end. I also appreciate them letting you know if "in stock" means on the shelf at the local store or at a warehouse and maybe a few weeks out. I've had issues with other vendors telling me my "in stock" item will ship in 3 or 4 weeks, just be honest, man, we all know what in stock means! Only drawback for me is the drive, you guys really need a branch in Tempe for the east valley folks! Got a perfect spot picked out for you... read more

Update to my original 1-star review: After the owner reached out, I decided to give this store another chance to earn my business. Everyone I spoke to while in the store was very nice and willing to answer any questions my husband and I had. My husband is very happy with his new holster and other gun accessories. I did not see the employee who I had issues with originally. However, the two ladies who helped us today were very educated and nice to work with. read more

For the third time their website listed a firearm in stock and ready for purchase at the Phoenix store. For the third time I drove from Tempe only to find that this was not the case. THERE WILL NOT BE A FOURTH TIME!!! read more

I have purchased 80 percent of my firearms and gear from Tombstone. Everyone has been amazing to deal with and have never had any issues with customer service or availability of stock. They have ordered many items for me and they arrive in a timely manner. Tombstone Tactical has a customer for life here. Keep up the good work. And as far as pricing. I consider myself to be a conscientious shopper and have rarely found a fire arm that could purchase elsewhere for less (only one come to mind and the difference is minimal so I still purchase from Tombstone read more

They lie about what they have in stock. It took them 3 weeks after my purchase to get what they had "in stock" to actually be in stock. When I showed up, they admitted they aren't even set up to sell NFA items yet. So they can't even sell me the items I bought from them. Nice 3 week wait and 90 minute drive just to find that out. I called to verify they could sell NFA before I ordered in the first place. But I got lied to. read more

I have been frequenting Tombstone for nearly 7 years and have always had a great experience. I'm well over-due for a review. Every time I go in, I have learned something new about a variety of subjects. When I have questions they are answered with sincerity and I have never felt like any one of the employees judged me for not knowing something. When dealing with firearms you want to feel confident in asking questions and the folks at Tombstone know how to make you comfortable. I have dealt with probably everyone in the store at this point but I'd give a shoutout to Garrett, Joel, Marina, and Blake for superior customer service. Not only do they put up with the hundreds of questions we always have, they make us feel appreciated as customers. Incredible customer service aside, you would be hard pressed to find a store with a better variety and better pricing. I would recommend Tombstone to anyone who is in the market. read more

Went to the Phoenix location, and was helped my Chance, a Marine veteran... Very nice, very helpful.. Probably the nicest gun store in Phoenix read more

This BRAND NEW firearm is unsafe and a rusted , pitted , gouged , pile of pure garbage. I can Not believe Tombstone Tactical would sell this to anyone. On August 7th 2023 I emailed Tombstone Tactical with complete details and 14 photos clearly showing the beyond horrible condition and issues. The next day Malcolm from Tombstone Tactical replied to my email stating , " Based on my knowledge, most Heritage firearms are released from the factory with that kind of quality. I have sent a return label to your FFL dealer for a return of the firearm. " So Tombstone Tactical is fully aware that Heritage Firearms are piles of dangerous junk and yet sell them to their customers. I worked 10 days straight and I work out of town. On my only day off I drove near two hours in the sweltering heat with no air conditioning to pick up the firearm. I was absolutely shocked when I opened the factory packaging and saw the condition of the firearm. The employee there kindly told me to leave it there and not to accept the transfer as it would have been an even bigger hassle to return it if I did. So I left the firearm there and drove near two hours back out of town as I had to work the next day. Almost four hours of driving in my Jeep Wrangler that gets 8 miles per gallon when it could have been avoided if Tombstone Tactical did not knowingly on purpose sell me a complete dangerous garbage firearm. It is now August 12th 2023 and I have called the Gun Store twice that the firearm is sitting at and they do Not have a return label for the firearm from Tombstone Tactical even though Malcolm stated on the 8th of August 2023 that he sent them a return label. On August 10th 2023 I replied to Malcolm's email from Tombstone Tactical stating that they do Not have a return label from them and that a manager needs to call me ASAP. I have Not received a phone call or a response from anyone at Tombstone Tactical about any of this and it is now August 12th 2023. I also have contacted the manufacturer of the firearm that is Heritage Firearms on August 7th 2023 via a support ticket and have not received any response from them at all. I highly advise everyone to Avoid Tombstone Tactical and Heritage Firearms at all cost. I currently am out the cost of the firearm and $80 in fuel plus wasting my only day off work. Nothing has been resolved and Tombstone Tactical offered no compensation nor have they even retrieved the dangerous firearm or refunded any of my money that they took from me for the purchase of it. Absolutely zero remorse or genuine concern was shown by Tombstone Tactical or Heritage Firearms and I have explained all this and more in great detail to them and included 14 photos to them as well. Please don't get ripped off as I have been by Tombstone Tactical and Heritage Firearms. Avoid Both of them at All Costs. I have included 9 photos in this review for everyone to see exactly what I am stating. read more

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Shout out to Gunnur. Very pleasant and friendly. Unlike the negative reviews I got my order in less than a week. Also this store is clearly in transition moving from a different building and they are hiring. I'm coming back in the future. New building inside is well stocked and pretty large! read more

Helpful staff and always pleasant . Have been here twice in the last month. If you know what you are looking for, I suggest buying it online and it will be ready for you. As your background check is running you can shop around. Btw they had a ton of 5.56 in stock and they mentioned they hardly ever run out. read more

Great prices. Terrible service. There are some products on the website that are discounted but you have to wait for an email quote, I wanted to purchase an LMT barrel that was discounted this way but the link didn't work. Every time I added it to cart through the link they sent it just popped up for full price. I called them and they answered through a call center that was unable to help me get the quoted price and told me to drive 30 minutes to tell the manager about any discrepancies because they don't have any phones in store and can't transfer my call. Nice. read more

Don't come here.. super expensive! Black Friday I showed expecting some deals, they were charging $500 for an LMT stripped upper. $350 MAX and it was Black Friday. Giant scam!! This is AZ, plenty of gun stores in AZ to get what you want. These guys clearly get so much business where they charge whatever they want. read more

Fantastic selection. Must stop here! Would give yourself time to browse especially since there are no sales staff following your every move. read more

Tombstone Tactical - Guns & Ammo Near Me - Phoenix, Arizona

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I entered Tombstone Tactical today in the afternoon. There are approximately 7 to 9 employees visible at all times. I was not greeted and between two and three employees always were carrying on casual conversations among themselves. I went and took a number from the front ticket counter. I was in the store approximately 25 minutes. No one acknowledged me or called my number. So I set the number on the desk and walked out. read more

Went in here while on vacation from Seattle. Randy helped us look at pistol options for my girlfriends first one. He was extremely helpful and grabbed us a bunch of options. Randy was very knowledgeable and didn't push any one option on us which was a nice change. The store also had a very nice selection of firearms. read more

This place is a joke in regards to customer service. Unfortunately they have a good selection but good luck waiting to pay, or getting told $50 to install Glock sights you bought somewhere else because they don't carry them... oh and $50 transfer fees haha... guy behind us in line wrote a review too about the same things. Lady that works there cares more about cigarette breaks and not a thing about guns and just blames things on "liability" read more

Place is filled with a bunch of people talking about buying guns but not actually purchasing anything. Get ready to stand around for 30+ minutes with 5+ employees doing anything but working the glass counter hoping someone is ready to sell you something. Just go literally anywhere else, you will save so much time. read more

Tombstone Tactical - Guns & Ammo Near Me - Phoenix, Arizona

Called approximately a half an hour beforehand to see if they had a certain gun in stock. Was told that they did and they had it available. When I arrived was told that they did not have it in stock. Wasted 20 miles to and from this place in gas and time. Terrible experience. read more

I've been going to Tombstone Tactical for nearly 10-years. This review is long overdue. They always have a MASSIVE selection with the best prices around. Rifles, handguns, ammo, accessories. Family and veteran owned and operated, with employees that care. The owner Brian and his wife are like family now. I was a first time gun owner a long time ago and they provided me with all the advice I needed to get comfortable and confident around firearms. Highly recommend! They also introduced me to Inner Circle Protection (a private firearm training program operated by former SWAT Officers. Also a great resource.) read more

Great store and amazing customer service! Especially from Jessica! She did an awesome job personally helping get exactly what I was looking for on a busy weekend. This is now my go to shop read more

Worst gun store in Phoenix, by far. Every time I have purchased something (which supposedly was "In Stock") it has taken at least 2 weeks for them to actually have the items I purchased available for pickup. And with my most recent purchase, they tried to bait and switch me with a different, less-expensive pistol than the one I ordered and paid for. When I pointed this out they tried to blame me and gun.deals for supposedly having the "wrong link" to THEIR website! When I told the guy that was BS, he immediately said I had to leave--as if they had the right to hold on to a gun I had already paid for just because I said the word "bullshit." The manager came over and said he would not tolerate me swearing at this employees because, and I quote, "I don't put up with that shit." ROFLMAO The irony was completely lost on that putz. I told them to give me a refund, which they did. Never buying ANYTHING from these hypersensitive millennials again. read more

My brother and I needed assistance and recommendations and we were so grateful to have had Marina help us. She gave us the best advice and was so kind. Will definitely be coming back here! read more

Highly recommended especially if your a new gun owner. They will direct you with any problem or question you have

I have nothing to review because these people screwed me on my order. I purchased a gun I have been wanting a long time, but the next day I get the message my order was cancelled and refunded. No explanation whatsoever. And I swear the e mail says " It takes 3 to 5 days to get your money back and if it doesn't show up contact your bank" !!!! Who the fk do they think they are. So there's $3000 of my hard earned money in limbo right now. I messaged them and get an AI response saying it's out of stock. They don't care, they are just like every company that has gotten too big for their britches. If I could have spoke to a person or at least had someone explain why this happened I would not be leaving this review. I just want everyone to know, you are taking a chance if you purchase something from Tombstone Incompetent Tactical. They do a great job of taking your money. Whether you get what you buy, that's a different story. Total garbage and I hope you go bankrupt. Garbage Company read more

I wouldn't recommend this store to anyone looking to buy a gun. Seriously, stay away from here and their website. They offer a layaway option for buying a gun on their website, and state no terms or conditions for it. Layaways aren't refundable if you don't like the gun, and sales offered in the store and online don't apply. The price you agreed to with the layaway is the price you paid. Their customer service and support over the phone is completely non existent and unhelpful. I was also told I was supposed to get a phone call/email when the gun came in stock. Didn't happen (shocking). Waited my estimated two weeks for shipping to call and it got delivered to the store 7 days before. To start off the store experience portion of this review, here is a quote from their Layaway Policy. "Our Layaway program is designed to allow you to take advantage of our huge savings even if you do not have the funds immediately available." Now I'll begin to explain why that quote is meaningless to them as a company. Alright, time for the disheartening domino effect store experience. Walk in, no one is at the front desk and there's a line. They even had a suppressed rifle sitting on the back counter that anyone could've taken because they literally weren't there. So I walk to the back gun counter and was ignored while staff were having a conversation till they were done. Brushed it off, kept with a good attitude till the next experience. Keep in mind, I had just passed the gun I ordered online listed for $750 on their shelf. Was told to go to the front desk to pick up the gun I ordered online and well, there's still a line. Kevin (the extremely arrogant store worker) personally owns the loaded suppressed rifle on the shelf and it's still unattended. Finally, after sorting through their line, it's my turn! The guy I'm now talking to was wearing the H.K shirt, no name badge, homeless looking black beard and black hair. I tell him my name and the order number for the gun I bought and he immediately points out that there's something wrong with my order. Said it would just be a few minutes. Pointed out the same gun I'm buying on the shelf for $900 is $750 back there and he said because I used the layaway, all sales aren't applicable. So much for great savings, Tombstone! Alright, so now there's 3 people looking at the computer trying to figure out what's going on with my order (homeless black beard, very nice black guy and a young woman with attractive tattoos all trying to figure out what's going on with it. After THIRTY MINUTES, there's finally a solution. They claim their system is poorly designed when it comes to online orders and that this happens frequently. Would love to see that fixed! I recommended they cancel the order, give me store credits and continue on with a separate order under the store shelf price. They said no and that it would only be a few more minutes. After 30 ADDITIONAL minutes spent looking at the same screen and my order, they CANCEL MY ORDER, GIVE ME STORE CREDITS, REFUSE TO GIVE ME THE STORE SHELF PRICE ON THE GUN, and ring me up with the original price deducting the layaway price I'd already paid. So now I'm not doing a layaway sale at all as I have a NEW ORDER and they still charge me for the price of the layaway and refuse to give me the same price as in the store. All while filtering through roughly 12 other costumers who all seemed to leave with negative emotions because they had zero customer support. Alright, time to go for the ATF forms! The guy with the homeless beard is away and now enter our experience with Kevin. Kevin, who personally owned the suppressed rifle that was left unattended for 15 minutes, is one of the most stuck up, arrogant and rude person I've met at a gun store. He was entirely unhelpful with a question I had about the wording of one of the questions. Things are finally looking good again, I got past an hour of waiting for them to rectify their system with my order, get cleared from the ATF/FBI and now time to walk out with the gun...right? No, black beard takes it out of the box as I was taking a picture of the gun and walks in the back with it. Comes back 10 minutes later and says I'm good to go. No other info on what just happened, where he went or what he did with my gun. No "apologies for the inconveniences we caused and the time we wasted", just goodbye, you're set. And that concludes the second negative review I've ever had to leave. I would never recommend any order from this store online, over the phone or in the store. They quite literally dropped the ball on my experience and kept digging deeper into making my experience worse. Stay away from this store. read more

Tombstone Tactical - Beyond those doors is the worst customer service you'll experience when it comes to gun stores whether it be in person or on the phone. - Guns & Ammo Near Me - Phoenix, Arizona

Beware! This was an awful awful experience. Ordered a gun online. If you're shipping to an FFL it takes 2 days. If you're pickin up in-store in can take THREE WEEKS which they don't tell you up front. My gun got to Phoenix pretty quick actually. But then it just sat in their warehouse. And sat. I called and got the run around. It sat. They wouldn't move it from one building to the other for some reason and were all too happy to lose the business. I called to cancel my order and the guy (mike) just hung up on me haha. I've bought a lot of guns and this was my worst experience by far. Not a serious place. Scottsdale gun club or bear arms remain the kings of this town. read more

In stock means the item is at the shop and you can see it, put your hands on it, buy it, and own it. Somehow Tombstone Tactical thinks that in stock means you tell them what you are looking for, they order it and in a month or so, when your item arrives you can pick it up. That isn't what "in stock" means. read more

I would not recommend this small business. In an attempt to purchase a new expandable baton, this store does not update their website. They also do not man the phones on Sunday. You are giving a black eye to other small businesses. I will continue to purchase items on Amazon as they keep their website up to date. Considering many small businesses are struggling you need to do better. Avoid them at all costs! read more

As a previous customer of firearms and accessories from Tombstone, I expected some courtesy; but I guess not. I had purchased a light and light bearing holster online : both for a Surefire X300. The listing on their website for the holster clearly states: "Omnivore Semi Auto with Surefire X300 Multifit Belt Holster Level 2 Retention Right Hand Polymer Black". As I am local in PHX, but live 45 minutes away, its just cheaper and easier to pay the $10 shipping fee. Both items arrived and after a few weeks, I finally had time to mount the light and try it out. Well it doesn't fit in the holster. Seems that I ordered a X300-UB light and the holster only fits X300-UA. Seems like a simple fix. I called the store and explained the situation; with the employee telling me that its a Sales Mgr issue and that I need to come in talk to one. As most folks I work during the week and finding time to drive 1.5 hours round trip and in store time: had to wait for the weekend. Came out on Sunday (day 35 since receiving the items) and waited 1/2 hour in line for my turn. Explained the situation to the clerk. He said " Sorry, over 30 days, nothing I can do". I told him that I called and was told that I had to come in to resolve, which is a scheduling issue. I asked him to get the sales mgr. He went in the back. Reappeared a short time later, grabbed the light(which is packaged and unused in the original box). Then came out a few minutes later and said I can return it with a 25% restocking fee. Sales Mgr never came out. So to summarize, all I wanted was to exchange one item for a correct one of the same price, in the same condition. I should have paid more attention during online ordering, but I just referenced the description on their website. They could have caught this issue before shipping the order and called or emailed me. They could have said, "Hey did you the holster and light you are buying don't work together?" They could have provided good customer service and just swapped them and kept a satisfied customer. Instead they did the opposite, you have lost a local customer for life. read more

If you love... long waits, uppity customer service, expensive transfer fees, and over priced merchandise this is the gun shop for you. I've been here a dozen times (mostly for ffl transfers) they are wildly understaffed and provide that inflated gun-shop inflated ego. You are not a customer to them- you are an annoyance. You are their pig. I'm finished. read more

If you like handling your business in person, don't bother trying to call them. They don't answer the phone - it goes to the call center. I was rudely informed that they are going to a web based business - this does not work for me. I'm in the PHX area. REVISED to 4 stars from 2. Visited the store in person yesterday - friendly helpful employees & PACKED. The Costco of gun shops. read more

Good deals and great selection of firearms been in there multiple times to buy ammo and firearms and it's been a great experience every time! read more

If you live in metro Phoenix. You are much better off buying online at say buds or CCDN. My one experience has been they screwed up my order, you wait in long lines just to talk to someone then more hurry up and wait. Prices are pretty high and it is totally not worth it. Also the smell of marijuana from other patrons is incredibly gross. read more

Tombstone Tactical - Guns & Ammo Near Me - Phoenix, Arizona

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I have had nothing but less than desirable experiences here, however we continue to visit because of the location in town. Yesterday, Sunday we went in to pick up some Black Rifle Coffee and while we were there spotted the HK SP5 9mm pistol at an extremely reasonable price. We left, made a call down to our pals at Bear Arms, unfortunately they were unable to price match, so we we went back to Tombstone today, Monday to purchase it. If you're looking to walk in get what you want and get out, Monday is the day to accomplish this. We walked in, pulled a number, within five minutes asked if we needed anything, within fifteen minutes already checked out and moving on to the paperwork. WOW. Had we been able to price match we may not have been able to experience the improvements that have transpired and although our loyalty does belong to another business, Tombstone certainly needs to be acknowledged for the service we received today. I didn't see any name tags and nothing was on the receipt for names so I cannot give a shout out, but nice young man, late 20s/early 30s with long blonde hair pulled back into a ponytail, facial hair, and a green holster on his right side. You were friendly, efficient, and entertained conversation while we were processing. Thank you for your professionalism. read more

Tombstone Tactical - The line is the entire store-everyone in here is standing in line!!! - Guns & Ammo Near Me - Phoenix, Arizona

I've been going to Tombstone for about 10 years, prior I went rarely, but as I've gotten more into firearms I've gone twice this week, I made a purchase and left my card yesterday, someone used it twice and then turned it in, when I came back for my card and explained that there were two extra charges on my card the employee was as professional and kind as humanly possible 'we wil get that fixed for you right away' off the rip with nothing but professionalism, a couple days earlier I went in to make a purchase and the other rep was also incredibly kind and respectful always making you feel welcomed. I previously thought tombstone was the best shop out here, but these past two experiences have solidified it for me. read more