Great group of folks. Always enjoyable when I go in there. Always knowledgeable and helpful. A good selection of firearms Ken is a first rate nad highly knowledeable gunman/store owner/imparter of knowledge. Oh, I like the door the way it is. Keeps any wind from blowing it open AND it is clearly labeled as to the need to slide it. Seems to be fairly priced on his products and on occasion you can end up getting very special for much less than expected. CCI41 read more

They still didn't fix their automatic door. They even put a handle on the door so we have to pull it open and close but that's nothing. their prices are way too high, and their employees are trained to be little cons. Mark my words they will be bankrupt soon there's more people when they're just talking bullshit than working. if you want to pay $300 more for any gun that's a place to be. if you wanna pay $10 more for ammo that's your spot. if you're not fussy about selections and inventory, I recommend that store.. cabela's would be your choice. Don't waste your time and money . read more

Really bad customer service and the automatic sliding door doesn't work you have to manually slide it open

I've read some of the reviews which I know are not true. We take great care of the guns when we receive them and what we're handling them. You have to realize there are competitors out there that will put negative reviews out on your page to make you look bad. I'm sure that's the case because I'm aware of the fact that we take great care of all guns. We strive to be the friendliest gun store in the valley. I will look into any reviews and make sure any issues are corrected in the best interest of my customers. We look forward to doing business with you and we will continue to strive to be the friendliest gun store in the valley. read more

Great customer service. I felt welcomed, I was not rushed. I was shown multiple options, I was asked about my budget and everything from that moment up to checking out progressed smoothly. read more

Guns are a little expensive, but it's understandable that having the overhead of a block and mortar makes it hard to compete with online sales. It's nice to have walk in options though and the staff is courteous and knowledgeable. I do all my transfers through guns plus and price is reasonable & they call me in a timely manner when my gun comes in. Selection isn't to bad. No complaints. read more

Went in, paid in full for a firearm, couldn't leave with it because my background check didnt come back. They told me they would call me. 30 days later, still has not returned so i asked for a refund. Not sure what the issue was but 30 days and still nothing and the owner still wouldn't sell me a firearm. I went to AMMO AZ same thing, delayed but they said either way, come back in 4 days and we will give you the firearm. The people that work at Guns Plus are great people and were awesome every time I interacted with them. read more

They don't know much in there, so if you don't come in with basic knowledge they will fully take advantage of you. Overpriced. Asked for range and practice ammo and they tried selling us hallow points... it was comical, but be careful going here. read more

I just went into to purchase some ammo. First thing is: There automatic door doesn't work and you must open it manually. I saw several customers waiting, thinking that it wasn't open at 9:31am, when the sign said it was. They went in, when I pushed the door open. It took maybe ten minutes for a gentleman to greet me and ask if I needed anything. I told him I wanted a box of 380 and one of 9mm. He asked if I wanted hollow or solid. I told him that I preferred target, because of the price. He started telling me how target rounds go through a body and hit someone else. I informed him that I didn't care if it hit the person behind the one I was shooting, because they were also criminals. He started to tell me how wrong I was and I smiled and said I wanted target. I paid for them, but and I am wary that they will not fire. By the way, I make my own hollow points with target rounds. It saves a lot of money. read more

I went in just to browse and left with a new gun! Great selection along with good prices and a knowledgeable and friendly staff made it impossible for me to say no!!! read more

I'm super pleased with the customer service I received from this shop. Greeted by very nice and knowledgeable people. As a female with little experience and still learning they treated me with respect and made me feel comfortable. They have a nice selection of items too. read more

Stopped by while in town hoping to pick up some ammo. To my surprise the ammo was about twice the price I'm used to seeing. This is including the price increases and shortages over the last couple years. The store was well kept and seemed to have a good selection of accessories. Browsing through the gun cabinets, the selection was limited. I wouldn't know if they had more inventory in the back, I was never asked if I needed help or greeted when I entered. I walked around by myself for about 20 minutes and left with no hello or thanks for coming in. I'm sure their business does fine and they don't believe in common courtesies. I'm a little old school and enjoy supporting businesses that appreciate their customers so I probably won't be back. Unless they have something that no one else has, I can't recommend this business to anyone. read more

I recently had the opportunity to do business with these people. I found everyone at the store to be knowledgeable & polite, and treated me fairly. I had a small problem with a purchase and Kellie went above and beyond to resolve the situation. Too bad I live on the other side of town. read more

These people truly care about your property, give quality advice, education & are awesome to work with!!

Staff was very rude and short. I guess they feel like they can treat customers like they're stupid or unimportant because of the increase in demand for firearms. Welp, theres a TON of other shops ALL over that are likely to be more customer service oriented and even polite in the smallest way. When individuals move to Arizona from another state and have questions, condescension and superior attitude isn't a great way to get customers. Selection was crappy. Take your business to ANY other gun store but this one. read more

I have been doing business with Guns Plus and Ken for 25 years. When I lived on the other side of town I would usually see them at Gun Shows. Since moving to Surprise 8 years ago, I am almost a daily visitor. They always have new things or the latest items. I know the staff and now our 3 local LD's are doing business with them. They have all said how nice it was to work with the folks working at Guns Plus. They went out of their way to satisfy their customers. We hope to continue doing business with them. Keep up the good work! read more

I walked in to the store, wasn't immediately greeted which is fine because the counter was full of people who were filling out paperwork. I looked at the prices of their Glock's and was surprised that they were almost 100-150 over MSRP. I asked one of the sales representatives if this was their actual price. He tells me yes, since Covid everything has gone up. I literally laughed out loud and walked out of the store immediately. This store is taking advantage of people who don't know any better. Please avoid this place like the plague and go anywhere else. You'd be safer shopping at big box stores like Bass Pro or Sportsman's Warehouse. read more

While I may not be as typical a gun store customer as some others, I was treated with great respect by the excellent staff while I was doing research and when I made my purchase there. read more

Went there basically knowing what I wanted and was helped by some awesome people last week. My Wife and I first dealt with Ken and his store at the crossroads gun show at the state fairgrounds in 2002. That was when we decided to get our first CCW and we got it through them as well as a firearm. It has been many years but finally went back to them. It has been 20 years but they still have a great store and personnel willing to help you. Bought another from and are going back real soon. read more

horrible customer service, the employee was rude and clearly didn't have an interest in helping me. As well as a stank attitude in regards to any questions I had. I would never come here again. read more

This place's selection is never really that exciting, but when I have a day off I come in every now and then. The employees usually behave in 3 ways; the first being that they acknowledge you quickly and are there if you have any questions, and allow you to quietly window shop. This is usually what I prefer at pretty much every retail store. The second being confident with their knowledge, but for absolutely no reason because they're either wrong or lay the information out poorly. The third being insanely pushy about selling you something, as if they make commission or something (which I doubt they do since the markup on guns is already very slim). Overall awkward experience every time I come in. It sucks because I want to like this place. I have a feeling something cool will come up that I'd like to buy, so I don't want to stop coming here. read more

I just called this place to see if they had a cleaning rod in stock. The guy on the phone said no. That's fine. No problem there. However, I then politely asked him if he knew where else I could get said item, and his response was "I have no idea what other people have" in totally rude tone lol. Like I was bother him or something lol. I guess I was expecting something like "no I'm sorry", or "maybe you can try it X place. Not sure if they'll have it though". Usually I see older people in there running that place. So maybe I expected more manners out of somebody that age. Well I don't have to worry about it anymore because I'll never go in there again. I don't think they care anyway lol. Really though, they never have anything in stock anyway. I don't even know why I called. read more

Had a great experience here, staff all very friendly and helpful, almost like purchasing a firearm from a friend. Surprised at some of the negative reviews as my experience could not have been better. read more

As far as Covid goes. No masks no where. I had on one. But they did stay 6'. They didn't speak, say hello, may I help you, or anything. They didn't acknowledge I was even standing there as they spoke with each other. So after standing at the counter for 5-8 minutes (and I'm the only customer in the store), I left. I guess that counts as rude, but more than likely just racist. read more

The owner of this store only cares about making a dollar. I came in and bought 2 pistols (2500 including 500 upgrades on both) for cowboy mounted shooting. Ken decided to sell me the upgrade for the pistols and told me they would be in the following week. No call or even tried to reach me. I had to call in another week later and found out it never happened. It took another week before receiving them. So to add to this mess, I also spent another 500 on holsters and a scabbard. The holsters were to be ordered. Ken forgot to place that order. So after almost 2months later, I called and questioned it. I was told by the staff it would be in in 10 days. 3 weeks later I called Ken. He told me that he would call me back. Two weeks go by and I finally snapped and threatenedto turn him into the better business. Kens answer, I'll send you the amount for the holsters and you can go somewhere else. Mounted Shooting season is coming up, and this guy's business practices, is fricking horrible. I wouldn't ever order or buy another item in this store. Remind you over a $3200.00 1st purchase and treated like this from this store owner. read more

Customer service was horrible, have to 'call the owner' to make any decisions, owner clearly doesn't trust his people and doesn't empower them to help customers. Ambiguous policies are dependent upon who you interact with - lack of employee training is apparent - given different hold dates by different employees. No customer files that record interactions, etc. read more

I have purchased 4 guns from them, and never experienced any bad customer service or been ignored. I bought a red dot scope for my AR and discovered it was the wrong one. When I returned the next day they went out of their way to correct the problem. The problem was me not them but they still helped me get the right scope. Just bought a used muzzleloader about a month ago and got a great price. read more

So glad I gave this little shop a try! Everyone knows businesses are limited on stock but this one still has a little bits of everything. :) I went in and browsed. I did had a particular item in mind that nobody has on their shelves. Jacob said it was no problem for them to do a transfer from GB ...so I pulled the trigger on the item I was looking for, on GB. I called the next day and Kelly took all the info right over the phone and saved me time and money by not having to go in for this step! I was very pleased ( and surprised, honestly ) with this. When the time came to do the transfer, the process was simple and their end was fast and easy. They also do Class III and CCW. I will definitely be back! A big THANK YOU FOR THE GREAT SERVICE!- to Jacob, Kelly, Dennis and Ron! :-D read more

I was just in Guns Plus yesterday to buy a 1911 and everyone (and I mean everyone!) recognized me and called me by name and I haven't been there in a year! I purchased a used Taurus PT1911 (that looks new!) I got a good deal and as busy as they were they answered all of my questions. As to the bad reviews I just don't see it. Could it been an off day? Also remember that usually if the service was good people don't leave reviews but if they perceived bad service they'll leave really bad reviews. Go to Guns Plus and keep an open mind. If you go in thinking it'll be bad, it will be bad! Thanks to Ken and all his staff! read more

Been here a few times, had a couple of my rifles cleaned. I have purchased a couple of ear muffs. But mostly I have just browsed here. Prices don't seem to be that bad. Comparing some of their prices with the recent gun show, their prices are very reasonable. When I have been here, they have been very nice and informative. Answered every questions I have had. They offer safety classes, but are done at the Ben Avery shooting range. I will continue to come here, and will probably end up purchasing a fire arm from them read more

Not too many good gun shops in the West Valley, however, I would not recommend guns plus. Management is very cocky and not helpful. every time I go in the customer service is the worst. I would not recommend this shop, make the drive to not deal with this horrible shop. read more

Unfortunately ran by a bunch of older people who are not welcoming to their store or to the 2nd Amendment. There was one or two that are willing to talk to people but the majority of them act as they are all knowing. I went in there one time and I'm a younger man and they talked to me as if I had no clue what was going on and acted as though they knew more than I did. At the time I was newer to firearms but had already purchased multiple firearms and been shooting many of times, but I was hoping to build a relationship with a local shop. I asked about a specific delta ring on a Ruger AR-556 because it is indeed different than other delta rings and once I was handed the rifle showed the gentleman behind the counter he realized I was correct and asked if I wanted to purchase the rifle. After that interaction I handed him the rifle, said no thanks and walked out. read more

Phenomenal Customer Service, Awesome People, Plenty Of Options To Choose From, Great Looking Store All Around, I Will Be Returning Most Definitely! read more

Honestly the worst place to go get ammo or anything in general. They treated us terrible and no one had mask on!!!!

Purchased a working gun. Fired it once, jammed. Took it back. At first, they wanted to charge full price for a repair!!! Sales person assured us it worked. We asked three times. Sales guy- "yes, it works...." Maybe we just didn't hear. Watch out!!! Buyer beware! Don't listen to sales people. Read the sign. Used guns sold as is. May or may not fire a complete round. read more

Not a bad little store. AR, suppressors, lots of Kimbers. Would have liked to got a shirt but big man size was sold out. LOL guys here are mighty kind as well. Good place and I wish them well in there service to the 2A in a free state. read more

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This place is always a joy to visit. Great selection, cool rare stuff and extremely knowledgeable and helpful, friendly staff. They are a sincerely great business, and have been through the years. I never buy something new without coming through here first. read more

Dishonest dealers, stay away from this establishment like the plague. Always comes up with a different story and not versed in customer service. Go to Scottsdale Gun Club for professional service and great selection. read more

Not good, was treated very poorly. The culture there is the worst for any gun shop that I have been. Their follow up is horrible and they do not accept any responsibility. I would not recommend this gun shop to anyone. read more

associate tried to help me, he was an older gentleman I asked him about some 5.45x39 ammo and he had no idea what I was talking about. This puzzled me for a gun and ammo store not to know about a certain type of ammo that most gun shops have in stock. read more