Any time you are a large scale store, you're going to have people complaining. I've bought several guns from Sportsman's, and I have always had a fantastic experience. Sure, they get busy but that's because they are doing something right. If you go on a Saturday, you should expect more people. The prices are very competitive and they always take their time with you. If you want great prices on quality ammo, these guys have that too. read more

Went into the store hoping to find a certain brand of 9mm pistol ammunition, but the shelves were literally empty. I asked an employee if there was an end-cap of 9mm ammunition and he told me that there wasn't. I commented that their shelves had that empty Covid look, and he told me that they hadn't restocked the shelves yet. I wiped the dusty metal shelf, showed him the significant dust my hand picked up, and looked him in the eye. He knew he'd been caught lying, but insisted that morning deliveries hadn't been put out.yet. I commented that he should wear a mask if there was that much dust in their ventilation. Going to the gun counter, there was one employee behind the counter and more than a dozen people waiting to be helped. There is premium ammunition behind the counter, but it's far enough away that you can't read the brand name. Judging by the number of people waiting to be helped, I'm not standing idly for an hour or two to ask what ammunition brands they have. Nowhere else in the store is there 14-15 people waiting to be helped -- and there's inky two sales clerks working the firearms counter. You'd think that store management would add people in firearm sales, as I've had precisely the same experience of actually waiting more than an hour to find out if they carry a certain product needed the next day at a training event. I have no idea what this store is doing. Neither do they. read more

Service at the gun counter left much to be desired, sorry to say. Date:6/16/26. I waited for a sales rep for at least 15 minutes, my number was called and I asked to see a pistol (Walther PPS 2). The rep couldn't locate one in the display case, I patiently waited for him to locate one in the storeroom, he brought it out, and when I asked a few questions about the weapon he abruptly took to pistol away and stated he had to help another customer! I have to say this rep gave off strange vibes and had no patience with me. I am retired law enforcement, so maybe HE didn't like my vibes. Whatever. I won't be back. read more

A great spot for shopping with focused on some outdoors excursions like fishing, hunting etc. They have a great collection for those categories. Had to speak to 2 staff and both were very nice. Has plenty of parking outside. The only thing I wish is that they had for all sports inclusive products as well like soccer, football etc. read more

Sportsman's Warehouse - Outdoor Gear Near Me - Phoenix, Arizona

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This location and its MANAGEMENT staff refuses to return products under 30 days that are obviously broken. I am OK with an exchange, but they do not have it in stock. Therefore a return is warranted. MANAGEMENT refuses to return and standby the products that they sell even when the product is bought within 30 days as it states on the receipt. Stay away from Sportsman's warehouse. Go to Dick's Sporting Goods, bass pro shop or other bigger box sporting good stores. read more

Guilty of "False Advertising" Upon making a large purchase of guns and ammo and red dot sights I was PROMISED a $10 Sportsmans Warehous Giftcard for every $100 that I spent on Sig Sauer products. That was a month ago. I have been calling and e mailing Customer service. They told me it would be anoth 1-2 weeks. Well those 2 weeks have come and gone and I called today and they claim they do not have my e mail address wnich they had previouly been communicating with me through. NEVER BUYING from Sportsmans Warehouse EVER AGAIN read more

Natasha in Customer Service was so helpful today! She went beyond! I feel like a valued customer! She helped me find the Glock magazines that have been so difficult to find! Sportsman's prices are pretty good, too. Where I would pay an extra $5/mag at my local store. That can add up. read more

1 star - First time here, and honestly, what a nightmare. I walked in curious about the pepper ball guns--had serious doubts they'd even work--but figured I'd test one before dropping cash. Instead, some guy who looked like he'd just crawled out of a dumpster comes over and tells me "this is only for buyers." Excuse me? I'm literally standing here with money in my pocket, he snapped back calling me rude, I found the Manager Nathan at the back counter. He hears it's a complaint, and goes, "Take a number and wait." Wait? For what? An apology? The 2nd coming? Whole vibe felt like a bad reality show: zero customer service, zero professionalism, and a staff that treats people like they're beneath them. Saw at least three others getting the same runaround while I stood there fuming. Prediction: this dump won't last six months. They'll either go broke or get sued into oblivion. Save yourself the headache--go anywhere else. read more

No one to work on bows. Been going there for years and every single time I get arrows no one can cut them no one to work on a bow purchased there. I feel like if you are going to sell them and sell parts then have someone there to work on them. We walked out 30 mins later after standing there watching employees walk past us. Finally a young man walked up and asked if he could help us to tell us there was no one to work on bows he was sick. HIRE MORE PEOPLE TO HELP NOT JUST TO CLEAN AND WALK AROUND. read more

I have purchased three firearms from this location in the past, but after my experience today, Sunday, March 1st, I will never return. I arrived at 2pm, pulled my ticket at 2:18, and stood at the gun counter for two hours to purchase my fourth firearm. While an associate named Josh was polite and attempting to follow the ticket system, the experience was completely derailed by another associate, Marc. Marc showed blatant disregard for the queue and spent the afternoon acting as if I were invisible. While I waited--the only woman at the counter--I watched Marc allow at least five men without tickets to cut the line to chat about flashlights and gadgets behind the counter. After an hour into my wait time, I spoke up about the ticket system and the fact that he was repeatedly letting men cut the line, Marc's only response was a dismissive, "Yeah, we're busy." Being "busy" is no excuse for sexism, ignorance, or ignoring the very ticket system the store put in place. Finally, at 3:56 when the team lead James came along, he helped me complete my transaction and I was cashed out at 4:03 pm. It is 2026; a woman should be able to walk into a Sportsman's Warehouse and receive the same professional treatment as any man. Instead, I was forced into a two-hour "boys' club" wait while my actual background check only took two minutes. I'll be taking my business elsewhere from now on. Absolutely disappointing. read more

Bought A long rifle rock island 22 , paid online , never got n email receipt , so I came right down to store where after 45 minutes no one had an answer to where my order was or why I had nothing except my bank app to say I paid . Bait and switch all the way , online help was all lies , my payment was on hold ... there was not one email or evidence that I even had an order , just the bank statement for the amount . Very bad morals here , won't be back . I had to dispute a charge that I didn't even have proof of . Bad online , bad company . Used to be good read more

I ordered some ammunition online this morning to be picked up at a location close to my house. When I got the confirmation, it was at another store 25 miles from my house. I wasn't sure what to do. I called that store and they transferred me to customer service. I told them what happened and was issued a refund in a matter of seconds. It's hard to find customer service like that. Thanks a bunch!! read more

Never again will I shop at a this store. While traveling my solar generator went out. Amazon, Costco,Home Depot and Lowe's had a two to five business days . I purchased a Nebo power bank 200 and solar panel on Friday, powered it up with my vehicle 12 volt was reading 90 plus watts ,was fully charged in a couple of hours Used the Nebo to charge up my devices got ready to recharge the Nebo it's now trickling 7 watts in on the power Bank. The new return policy is on their website no returns on power banks even though this is a defect In fact they have a long list of items that other stores will give a refund if it's defective. Now I know why their parking lots are always empty. I spent $700 at this store and none of the items I purchased are returnable. Never never again. read more

Great store, Decent ammo prices, and VETERANS discounts. It's next door to Costco and In N Out burger. Staff is knowledgeable great products. Come on down. read more

Sportsman has lost my business for life! They need to improve their customer service at the gun counter. I asked for help so many times and was just ignored. Was it because I am a woman? The funny thing was there was no one in the store on Monday and I thought what a great time to buy a new rifle and try out using my ccw permit for check out. I asked for the general manager, they said he was on vacation. I asked for the corporate number and got a voicemail. Called back on Wednesday got the receptionist, she transfered me. I left my information on the voicemail. Called back on Thursday, same, voicemail. We spend $1,000's of dollars here. We are big hunters and fishing is in our blood. How could they not want my money? Why did they not call me back? I am sad, now I need to find another place to shop! read more

Copy and paste from my Google review as I didn't feel like writing it again: I've shopped at this particular store for over 20 years and over time, I've seen it decline quite a bit. This is primarily in regards to availability of items and during the last several visits, I have not found even the simplest things I was looking for. Whatever I did find, however, was either way overpriced or it was one 'model' of what I was looking for. At this point, I have absolutely no idea how this place is still in business. Bass Pro Shops is ten times farther and I still prefer to go there any time I need anything for fishing or any other outdoor activities I do. I went in there today looking for water shoes and there wasn't a single size available that I could try on. All other sandals/water shoes/Hey Dude shoes are either not available in the specific model or they're just not right for water activities. I'd be surprised if you make it another decade. read more

I live about 40 miles from the sportsman's Warehouse in Phoenix on the 101 and 27th avenue and I called because it's a long drive, to see if there was any possibility of bringing back a little buddy heater without a receipt and the woman cashier told me that I should bring it in and I could talk to a manager. She did not howevertell me that they would not definitely take it back without a receipt so I made the trip in and the manager was very rude and very Curt and started by telling me if I don't have a receipt I can't take it back and I said well maybe you should have told me that before I made a long trip in here. All I was really expecting was some honesty and straightforwardness it was not expecting to be disrespected and led to believe that there was a possibility of talking about it at least. The fact that the manager was probably in his twenties leads me to believe that he has very little experience in life and without life experience you don't know how to handle people and situations diplomatically in a way that would be profitable for everyone and disarming. His lack of professionalism has caused me to never shop there again and I would suggest that you find at least another store or REI maybe if you're looking for sporting equipment. The customer service here is non-existent and misleading I own a business and I would not be in business if I treated people on this manner. Number one the lady that was at the counter should have been able to handle it herself or transfer me to the manager so I didn't have to make the drive. All that being said I'm done with sportsman's Warehouse I will never be back, ever!! Lesson learned. read more

Had a great experience shopping here! Two associates in particular were super helpful as I had questions about ammunition and they answered all my questions patiently. They also told me about the rewards program and the benefits of it, then helped me sign up. They were both very friendly and knowledgeable. I feel bad that I can't remember their names now but I did pass on my compliments to the manager that day. read more

Wow. This store was a bad experience from the time I walked in. They got me on get out credit card and save 15% on a gun purchase. I trusted them to make this happen. I purchased the gun and never received a statement or bill to pay. I went in the store and CJ one of the managers wouldn't have anything to do with me even though he and his other manager messed everything up at the store the day of purchase. I just called the store to talk to CJ. He literally hung up on me. Don't purchase anything here. They are crooks and have also messed up things with my family who shot a lot here and will never again because of how bad they got screwed over. What a disappointing establishment. read more

Shopped here a TON over the years...won't be back. Wouldn't exchange items purchased online in the store. Told me in such a condescending kind way that online and their brick and mortar stores are "2 separate businesses" and I had to wait for a digital gift card to be emailed to get the refund but would not simply exchange the item. So now I'm out a long ass drive...both ways...no boots, still waiting on an emailed gift card refund...just to have to go back and do it all over again??? No thanks Be aware if you order online you may not be able to exchange items in store...what happened to customer service??? read more

My store my peeps great prices for guns and equipment ! Super knowledgeable and friendly staff !!

terrible hours. Why as a large commercial retailer can you not open even an hour earlier. Your customer base is definitely up at 4-6 am why does the store open at 9 read more

Went there 3 different times within the last 2 months for 12ga slugs... every time they were out completely. Never going back, might as well drive 35 min down the 101 to bass pro shop, they have them every time. read more

Very disappointed as a female woman standing at the gun department wanting to purchase a shot gun, three men employees standing behind the counter absolutely ignoring me, one on his phone, one standing doing nothing and the other on the computer. All three huddled around each other. Totally dead in the store, no one at the counter but me, my mom and grandson. Never acknowledged me and I felt extremely discriminated against as a woman shopper in a male store. It's ok, Bass Pro will get my shot gun business. This woman will never step foot in that store again. read more

I consider this my go to store for my fishing needs. Staff is always polite and happy to help. Store is clean and we'll layer out. I could shop here for days but then I couldn't work and make the money I need to shop. Double edged sword. Keep up the good work Sportsman's Warehouse. read more

Sportsman's Warehouse - Fishing on the Rim. - Outdoor Gear Near Me - Phoenix, Arizona

Wouldn't recommend this place if your looking to purchase a firearm. I placed an order online and they held the firearm for over a month and then cancelled the order. Then they had the audacity to charge me a restocking fee. I'll never go back. read more

Waiting over 20 min to pick up a gun I paid for... 4 people standing around and they keep making eye contact with me. They say we will be right with you. Yet nothing.... Don't buy your gun here. Ammo az is a better place Edit: they all left to clock out and after they clocked out they went on the intercom to send assistance to the gun counter read more

Super nice store! Sheryl helped me a lot and if you do go... go for her wonderful outstanding customer service with a great smile! It's nice to know people still care.... I'll always be a customer here. read more

Good selection of camping merchandise to choose from. The staff is so helpful and super knowledgeable about their stock as well. Fun place to get gifts for anyone who enjoys the outdoors. If you hunt this also looks like a great place to find all you would need. read more

I was not happy that I couldn't use a paper towers to exit the mens room door. Pretty fucking gross right? Then they hit me with an ammo limit? E.A.D. Not recommended. read more

My trip worked out, but man their customer service counter is abysmal!! Came in on Christmas Eve for an item shown as being in stock on the website. I couldn't locate an employee in the shoe department when I was unable to find the size I needed on the shelf. I walked to customer service, 4 employees were behind the counter with no one in line. I provided the website listing for what I wanted showing the site said it was in stock. Without checking or calling anyone from shoes I was told all their stock was out on the shelves, and that the website takes time to accurately reflect once they've run out of something. I asked if they could please check because I drove an hour for these shoes. He again reiterated that all stock in on the shelves, and if I can't find it, they ain't got it. Oooook. About 5 minutes later an employee from clothing came by as I was looking at shirts. She asked if I needed help, I showed her the item I was originally looking for. She was very pleasant and offered to check in back. Not even a minute later out she came with the item in hand. I was beyond pleased! Not only did they have the right size, they had multiples available IN BACK! The clothing and shoe employee was outstanding. Your customer service desk needs a new name. They clearly aren't in the business of service, and I don't think they like customers. read more

Be advised: your CCW means nothing to them in terms of identification. Their employees have their heads up their ass. Tell me one thing on the phone and a whole different story in person. Wasted 2 hours round trip driving. You're much better off supporting small business than these idiots. I'll take my money elsewhere. read more

Corey refused to help me get a hunting license and deer tag. But right when he passed me off, he got himself a nice little snack to relax with up at the front counter. It was only until I asked for his name he started to act like he wanted to help. Typical POS! It seemed like he knew exactly how to help me but too lazy to do so. read more

I really enjoy coming here! They always have a ton of inventory to look at and the customer service is always on point. I've purchased 2 firearms from here as well as a knife and I've always been treated amazing. The guys have always been patient with me when I ask a hundred questions, they're always helpful and always knowledgeable. That's huge for me when doing business with someone. My only gripe and "complaint" if you will is they really don't have great clothing selection for women. The men have a ton of stuff, and YES, I get it, and I understand the name of the store haha, but I do think they could add more selection for us sporty/outdoorsy ladies!! read more

Love this place! The staff is always helpful and knowledgeable of whatever I am buying at the time. The new remodel definitely cleaned up the place, items are very easy to locate. read more

Wow! This store is amazing. I've been in here a few times and I really appreciate the way everything is so clean and organized!!! There's so much to see and learn. Tyler in camping really helped with our questions and help us in our purchasing decision. He was polite, friendly and patient with all my questions. Great hire Mr/Mrs.Manager!!! Actually everyone was pretty awesome. I truly recommend this store for all your outdoor needs. I love the fishing report at the entrance. Super neat! They have a little bit of everything for everyone. Go check it out!! read more

Every gun I've bought here is less than anywhere in town, veteran discounts, no tax days, knowledgeable people. Every employee I've asked for help has gone far and beyond employees at other places. read more

I have made several purchases online with no problem. But my recent experience has left me very dissatisfied with their online system. I tried to purchase an item twice and both time the system is saying "order cannot be placed at this time, try again later or call this #". So I've got no order but when I checked by bank account there are 2 charges for $651.59. When I contacted Sportsman's they said, that happens sometimes. Really? Maybe you should fix what's wrong with your system that charges someone twice but no order is placed. I'm done with that BS. read more

If you're in the market for a gun please go see Jacob in the gun department. I had one of the best experiences in buying a gun and he did not disappoint. I learned a few new techniques how to insure a better shooting experience. It was well worth the time coming in and buying my 1911 from Jacob read more

Sportsman's Warehouse - Got everything I need for my new 1911 from Jacob in the gun department. I found him very educated, enthusiastic and happy employee. - Outdoor Gear Near Me - Phoenix, Arizona

Placed an order of an "in stock" item, multiple actually. After a week went by with no shipping detail I reached out to them. They notified me that they didn't have the item at the time so I'll be refunded. This was by email btw. Already not to happy with them charging for something they didn't have, but even worse not notifying me at all about their mistake. They stated they already contacted my bank to let them know to release said funds because they never charged me. The fact it's been a week I decided to call them and ask what's going on. They stated they never started the refund process and that I will have to wait another week to get my refund. When I asked why they wouldn't email or reach out to me in any way to let me know they sold me something that they don't have I was told they usually do and don't know what happened. Same answer about the refund. Saying it usually happens within 24 hours and again don't know what happened. No apologies, no interest in correcting their mistake, just an oh well not my money have a good day and thanks for calling. This will definitely be my last purchase at this company online or in store. Not surprised there's groups dedicated to their poor customer support. read more