Dick's Sporting Goods is located in the Arrowhead Towne Center shopping plaza. A great place to find all your sporting good needs for the entire family. Clothing is arranged by namebrand making it easy to shop for your favorite item. Shared parking outside. read more

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Extremely slow and sluggish service. Associates are not trained and take forever to place an online order of an item that is not available at the store. And when the item did finally arrive, they sent me 2 left pairs of shoes. No quality control so then had to deal with customer service and go through 2 to 3 associates who refused to do anything about it until a supervisor intervened and helped with this situation. read more

Absolutely amazing everyone was so welcoming and knowledgeable on so many products we were looking for. I got to try out the Golfing Simulator and will be getting my golfing set soon. We are definitely impressed by this store and all the items they carry. Prices are reasonable. The rock climbing wall was so impressive. Perfect place to shop and get information about any hobbies you may have or are looking into getting. We are not from this state but I will be coming back when I am in town. Thank you read more

Went in to exchange some shoes and get some golf balls. Went to the shoe section and nobody came over to help. After 20 minutes I just left and told them to refund the money. Went to foot locker instead. read more

Was very excited to visit this store, Since Sports Authorities left Hawaii, No Sporting store. This place is huge 2-levels. Found some Stanley Water Bottles, Big selection. As you know everyone is looking for this Stanley bottles. They also don't ship to Hawaii, I'm hoping someday they will come to the Islands. Aloha, Derek read more

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we went in there for Mother's Day, to find some softball shoes. The gentlemen named Jimmy was super helpful, and not only helped me find the right type of shoe/cleat, but also helped me find the best deal as well. so thank you Jimmy for helping me find the perfect Mother's Day gift. read more

Tommy was amazing in helping find what we were looking for! He needs a raise! Above and beyond from him!!

Horrid costumer service. Disorganized and not wanting to help. I was trying to exchange a hat I got as a gift and went to another Dick's earlier in the day where they informed me that this Dick's had the hat in the size I was looking for. However, when I arrived and asked a worker about it he told me to just wear the hat I had and see if it will stretch because he clearly didn't want to help me and get up from behind the desk. I continue looking on my own and find another worker who tells the other guy to look in the back... he comes back with hats that aren't even the same brand or color. I told him, he seemed confused, I left. Thanks for a waste of my time and gas. read more

One of the bike specialist Jay went above and beyond providing me and my buddy with excellent service and recommended a great bike in which I purchased, he definitely deserves a raise for his amazing enthusiasm !! read more

shout out to JAY the bike guy! If you guys have any questions about the bikes or even anything you better reach out to Jay, he was super nice and made our experience there better. very helpful and honest about his recommendations! read more

Went to Dick's to check out and possibly buy a treadmill. Found employee named Mike nearby and asked if he could help us out. When I stated that I wanted to see if the tread length of the treadmill belt was good for my wife, he sort of mocked my knowledge of treamills and / or my ability to explain my question. I said, "look, I'm not here to debate / argue semantics, just help us get the treadmill to run." He got animated and childish with responses like: YES Sir! When my wife asked him a another question, he played the victim by saying, " I can't speak, I've made the gentleman mad." The whole experience was not pleasant. I'm not a confrontational person but I don't enjoy being taunted / talked down to to by a customer service employee. When we got off to bad start, instead of trying to smooth things over, he just wanted to play victim with his passive aggressive responses. Maybe he was not happy about working on Memorial Day, but there was no reason to take it out on me by being a wise guy. read more

Dick's Sporting Goods has so much to offer. If you're looking for something and it isn't in stock they look up the item at other locations for you. So much fun shopping here. Clean store and friendly employees. We were on the hunt for a punching bag for working out. You definately have to watch the prices and shop smart here. You can get some good deals. read more

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Quite huge store inside arrowhead town center. Lot of options to chose from and mostly if you are looking for sporting goods. There are shoe and tees section as well but all those are keeping in mind of outdoor and fitness. read more

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Horrible customer service. Spent over 20 minutes waiting to try on a pair of shoes and the kid never came back from the back. Then we I asked to speak to a manager she was an oblivious kid too who didn't know what to say! I'm not going to beg you to take my $150 for a pair of shoes read more

I must say Jay is a real bike specialist. I took my bike in for new tubes and I ended up with more than I expected. Including more knowledge on my bike!!! I really appreciate Jay!! read more

DICK'S Sporting Goods - Jay the bike specialist!!! - Sports Wear Near Me - Glendale, Arizona

Noah is a really nice person he helped me a lot he definitely deserves a raise after he helped me. He also went out his way to go look in the back for the basketball shoes I was looking for. God Bless Your Soul Noah C read more

Very rude services every time I go. They act like I'm stealing something when I'm going in for a pickup order. The one that looks like female Randall from recess is the worse. Not at all professional, deer valley location is no better. read more

Yes it's the last Saturday before Christmas and I ventured to Dicks for a last minute pair of shoes. Antonio in shoe dept assisted me to locate the last pair in size 8 i needed. It was the display. Once at the register Dallin assisted and offered a great service and friendly check out. While the lines were long and the store crowded these two get 5 stars they were friendly, smiling and appeared to enjoy their job for the day. Thanks Dallin and Antonio for making my shopping day better! Ps great deals on the running shoes as well I saved $20 ! read more

Shopped for a new pair of hiking boots with a water resistant top. No sales person in the shoe section while I looked at, and tried on three different boots. My friend helped me pick out a pair. It's pretty much a serve yourself store. At checkout, I had to ask the clerk if he removed the anti-theft module from a boot. He forgot. Yep, a serve yourself store! read more

Be aware of this location as they do not warrant any of the products warranty! We purchased a Wilson Evolution basket ball, which will run about 80.00 dollars. When trying to claim the product warranty due to defective ball not hold its pressure with in a 5 month of purchase they would not grant us the product warranty even though Wilson stands behind a one year product warranty.. be careful as Dicks Sporting Good may not be an unauthorized dealer and will not follow the product warranties. read more

I want to thank both fine young men who were so attentive to my mother and me while trying to find a pair of Brooks running shoes. Zander and Shawntell went out of their way to try and help us find the right color, fit, and style. This is a large store so sometimes it is difficult to find someone right away. When you do know they are going to take care of you and help you. Wonderful manager as well. Love this store! read more

5 stars for the products sold but 1 star for their lack of service and customer care. Someone spilled liquid on their floor that I did not see. I wasn't expecting there to be liquid on the floor. I slipped on it today and hit the ground rather hard. I was surprised that not one person came over to assist, or ask if I was ok. My friend alerted the front cashiers TWICE that I had fallen and there was a spill. I stayed there protecting the other customers from slipping on the same spill. Once the associates finally arrived, they did not once ask if I was ok or what had happened. I'm thankful this happened in front of a store camera and hope that this review has them reviewing the footage so they can instruct their staff to be mindful of spills but also to have better caring and human customer service. I'm glad I was not seriously injured, but still... very disappointed at the lack of care from multiple Dick's sporting good associates at the arrowhead location. I know accidents happen and the store cannot 110% catch spills from customers but they CAN make sure their customers are okay after they fall from spills. Corporate, please review your front door footage at 1pm-ish and see for yourself what I am saying to be true. I love your products but your staff needs a bit more humanity towards your customers. Very disappointed. read more

I'd like to first thank Ryan Walker for helping us with our very new venture! We are a family of four with two special needs kids. Due to Covid and other restrictions we know we won't be doing a ton of traveling like we did in the past. We were looking for something recreational to do with our kids and they love water. They had an opportunity to go surfing with an amazing organization of professional surfers (called surfers healing check them out!) so because we couldn't give them that this year the next best thing we could think of were paddle boards! Clearly I did some research but knew nothing about what we needed. Not only did Ryan help us track down two of the boards we were looking for he helped us find the proper gear for the roof of the car and helped us put it on !!!! (Who does that?) we had our kids with us in the car and he stood outside and helped us mount the Board correctly to our car!!! I love the fact that he was knowledgeable and was not trying to upsell me like REI for the same rack it was about $100.00 less and no instal fee! If that's not amazing customer service I don't know what is?! Also we had to go to the Norttera location to pick up our other paddle board (I'll write a review that location as well.) the staff was very helpful and kind as well. To be honest the whole team they had on the floor was very friendly and professional. I have worked management, and customer service for years as well as running my own small businesses and it's so refreshing to see such good customer service I'd like to add this location is in arrowhead mall (I also worked for in this mall for years! It's not easy customers can be awful)so I can tell you the other side of it. But these people really seem to enjoy their jobs and environment. The store is really clean and visually appealing and yes those are the things I notice because I worked retail for years it makes a difference. The best thing is my kids had a great experience here they were great with my children with special needs. After going a handful of times my son actually asks to go to dicks sporting goods when we leave the house now! Lol!! to be fair we went like 3 days in a row so I could go and get all the gear we needed. (And wanted) This is one of the bigger purchases I have made and I felt very happy with the selection and did not feel pressured in any way like I did from other stores. I would highly recommend Dicks sporting good and this arrowhead location! You have lifetime customers for sure!! We as a family have made an effort to shop online as well instead of on sites like EBay or Amazon... I believe it's important to support your local business that support your community and your needs!!!! So excited to give the boys this experience and to make these memories with them. Thanks again to Ryan and his team!!! read more

DICK'S Sporting Goods - Paddle boards - Sports Wear Near Me - Glendale, Arizona

Ordered my sons Bball shoes here. Very easy process. Friendly and helpful reps. I appreciated the service. Thank you

I usually dread the mall, but today's experience was awesome. We have been driving from store to store for hours to find football cleats for my son with no luck. We found a few pairs he liked here, but none in his size. With no prompting the employee helping told us about a pair of great cleats in his size that they just put in clearance and hadn't even put on the floor yet. They fit perfect, my son was ecstatic none of his teammates had the same pair and they were on clearance for 25$...regular 60$. Happy mom and happier kid. Great job on service today! read more

Literally only one register open on Father's Day. Unreal. Zero customer service at this store. Employees walking around, socializing or on their phones. Really awful, I've never seen a Dicks store run this poorly. Very disappointing. read more

My search for an adult kick scooter brought me to the Arrowhead Towne Center Mall in Glendale, where I finally found the elusive item after a long search in different sporting goods stores. The mall was a delight, but that's for another review. The Dick's Sporting Goods store in this mall was really huge, very brightly lit, well stocked with a lot more items than I see in most sporting goods stores, and the staff was friendly and helpful. I immediately found the item I was looking for, but had to stay a long while to browse and take mental inventory of the abundant and extremely varied sports merchandise, as I've decided that this will be a preferred destination for future shopping trips for sporting goods. read more

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Always get what I need which is chalk and the occasional evo shield wrist guard sometimes other products. Only reason I gave you guys a 4 out of 5 is because every time I come here I always leave with a tag on a product. Please check and take all tags off before I leave please making me feel like a thief here man xD read more

I ordered a shoe online for pick-up at this store. I opened the sealed plastic and was surprised that the shoe has deep scratches on top and was dirty especially underneath. Good thing I checked before leaving the store. The irony is I drove for and hour to the store and back another hour. Its a waste of time and fuel. Michael R. read more

Dick's Sporting Goods has a great selection of athletic gear and equipment. My only concern with this location is that none of the employees approach you and ask if you need any assistance. If you're in the shoe dept you have a better chance of someone approaching you but that's only if you've been waiting for at least half an hour. Other times when you're browsing the rest of the store nobody bothers you or even smiles when making eye contact. read more

DICK'S Sporting Goods - Front store - Sports Wear Near Me - Glendale, Arizona

I love shopping at this sucks. Everyone is so friendly and welcoming. Especially Kourkis he always makes sure I get everything I need before I leave and doesn't hesitate to assist in any way. Great attitude and people skills. Definitely moving to the top. read more

Just made a return and was helped with a clueless cashier. He didn't tell me the return would be credited back to my card nor did he know how long it would take to hit my bank. Please let your customers know how the refund will be refunded before processing. read more

Worst service ever!!!!! Oh and don't ask to see a manager because they don't care about service either! Dicks must be doing pretty well financially because there's no sense of customer service or urgency at this establishment I will NOT be shopping or going back to that business for anything! EVER!!!!! Also so noisy in there. Maybe you should think about getting the workers some new carts. Omg!!! The wheels thumped so loudly in there!!! Had to select one star but that's a lie! 0 ZERO!!!!Stars!!!! read more

My dad walks in for some black and white nike socks, while asking a staff if they had any of the white ones without even looking in the back or going on his phone to look he immediately shoots my grandpa down and says "No, we're sold out sorry." Keep in my my dad is 75 just a simple look in the back would've been, however my dad goes home to order the socks and it says they were in stock at the store we were just at. read more

Said online they had hockey stuff. Went in and the lady said they only have them in the back. So I waited for about 30 minutes before someone came to the back. They went and looked and brought back MINI street hockey sticks. What a joke. read more

Grossest bathroom ever. It smelled the toilet paper was everywhere and the sinks looked like they haven't been cleaned in months read more

DICK'S Sporting Goods - This was also in the bathroom today. - Sports Wear Near Me - Glendale, Arizona

I debated between 2 and 3 stars, so I'd say 2.5. Looking for softball equipment and absolutely no help. Bought a bike for my daughter and they were helpful. However, they require you to complete a lot of paperwork and sign your life away just to buy a bike. The employee said it's "required so you don't sue us." Seemed like it would be less paperwork to buy a gun then to buy a bicycle from them. read more

Went to DICK'S Sporting Goods this morning with the intention to purchase a bike. But as a couple months prior, I was not waited on. Both times there was one person who would not wait on me. So I'm taking my business to a local bike shop. I don't plan on purchasing other products from DIcks Sporting Goods!! read more

Store is extremely dirty and filthy. I spend thousands at Dicks annually and this has to be the dirtiest and most poorly managed. If upper management checks this location out someone going to have a problem read more

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How sad, one of my favorite stores and NOBODY to help me find a shoe size. On 02/04/2021 not busy 5:20 pm tried to buy shoes for running and the guy kept walking around and when I said "Hello" he said Give me a sec and went to talk to some girl for a long time. After waiting 20 mins (around) decided to go to second floor I needed something else and same thing NO HELP. Woow. I did see people there "Pretending" to work but no help to customers. I better nit hear SUPPORT BUSINESSES because we try and we get SHITTY service. read more