bought a hummingbird fish finder and the mount broke! I just have a little flat bottom Jon boat so nothing to fast or ceazy! but I'll tell you all from walking in that front door the customer service I got from the genetalman at the front door to Mathew in the fishing department!. He had me go to returns and from there I think everyone's been there before where we don't get the nicest. Customer service representative.well I'm here to tell you you Brianna in customer service not only met my hope of expectations but them ten fold! And she s female version of a fox beautiful women and nice as all can be !!!Went back to get the unit for an exchange and dawn helped me back there and she was a sweetheart as well so I wanted to make sure they get the credit they deserve ! Thank you "Dave" read more

I visited on the evening of 03/17/2026 with my wife. The store was fairly quiet at the time. The first employee we encountered, the greeter, welcomed us with a great smile and set a positive tone. In the footwear department, the associate was also very helpful and quickly assisted me with getting the correct boot size and box. Unfortunately, our experience changed at checkout. The cashier, an older woman, had a noticeably different attitude. I won't go into every detail, but her tone came across as sarcastic and unwelcoming. Despite being polite and respectful throughout the interaction, it felt like she wanted to rush us out. My wife and I both left feeling uncomfortable, and we couldn't help but feel that the treatment may have been influenced by our ethnicity. That's not something I take lightly, but the difference in behavior was hard to ignore. I'm sharing this feedback for management because the front-end experience matters just as much as the rest of the store. I hope more attention is given to how customers are treated at checkout so others don't leave feeling the same way we did. read more

Bass Pro Shop - Outdoor Gear Near Me - Glendale, Arizona

Robert over in the gun department lazy as hell. There was 5 workers standing talking and I walked up and asked if they could check for any extra of a specific ammo in the back. Robert looked at the ammo and thought about it for a second, and then told me they don't have any ammo in the back and what's on the shelf is what's available. Well I've been here multiple times and workers have gotten me ammo from the back plenty of times. Usually everyone's very helpful but Robert would rather lie and be lazy than do his job for 5 minutes. Anyways, I asked another worker and he miraculously found 5 more boxes of the ammo! So thank you to him, unfortunately I didn't catch his name but he (and many other workers) are awesome and actually do their job. Do better Robert read more

The sheer VOLUME of items within this store is mind boggling. And that includes ammo though 9mm ammo as of Jan 2024 is STILL hard to find and forget about bulk purchases. Better to do that online.... Recommend: Yes. The store is not cost efficient, so don't expect real bargains here, but you DO have a plethora of diversity, enormous shopping potentials, incredibly diverse ideas for gifting and probably one of the best places I've seen to purchase the newest boats and small, entry grade, off road vehicles for EXTREMELY affordable monthly financing costs!! Like, less than $175.00 for a $16K brand new Bass boat! I understand many don't like these big box stores because of their higher price point but they truly work hard to cover down on so many products to get you to browse, even for your youngest ones! read more

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Melissa & Amy AGM denied to sell me a firearm because my wife called to check on my status. Which is not illegal in Arizona. They claimed I was buying the firearm for my wife when she was only calling to check on my status cus I have a stutter & it's easier to communicate if she speaks on my behalf. Mind you my wife bought her EDC a month prior no issues & many other firearms at this exact location. They said I was banned from any future purchases. I never felt so discriminated/humiliated in my life. Bad customer service & discrimination on a disability... read more

Bass Pro Shop - Outdoor Gear Near Me - Glendale, Arizona

Glendale mid-day and maybe 8 people in the entire store. Bargain cave closed, restaurant closed, no one to be found in the footwear dept. they had a clearance section where stuff was marked down 10% LOl. Most of the staff looked bored to tears. On a related issue, after leaving 2 messages one of which was hand delivered by the operator to the Reno gun library to call me, no one ever called -ever. I walked into the Glendale library and was in there for 10 minutes and neither person (2) asked if they could help. I finally asked a bored looking gun dept employee with no customers (at the regular gun counter) if they had a way to reach the Reno Gun Library since no one will return my calls. He just said, "yeah they are hard to get a hold of". After leaving a lack luster review for the Reno store I got an AI generated response saying to email Cabelas. It was just a link that populated my email with no connection to the review. Yeah, do your own homework Cablelas, Im not reiterating this again. Call your own store and leave a call back request at the gun library and see what happens. I dont see how they can stay in business. Bass Pro shops killed this store. No customers in the store and the employees act as if they have been told they have 2 weeks left to work. They still have nice inventory at full retail prices. The fish in the aquarium didn't look happy in the least. read more

I was flying out of town so I had some time to burn. This place is close to a Cracker Barrel so we came here after breakfast. They have a ton of boats and kayaks outside. We were able to look at multiple boats before they opened. The inside is like a museum. There are plenty of stuffed animals and even an aquarium. I got to check out the guns, tools, and tactical pants. The upstairs section is pretty nice as well. read more

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Ordered a firearm from their Gun Library located in Kansas. Transaction over the phone was easy. Blake helped me process it and was nice to work with. He shipped it to the Glendale store. Highly recommend! read more

I spent $800 on firearms today at Sportsman's Warehouse because customer service at bass pro told me to. read more

Bass Pro Shop - Outdoor Gear Near Me - Glendale, Arizona

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Such a fun place to visit with kids!! So much to see and explore and LOTS of variety of brands.

I had never been to a Bass Pro Shop until yesterday. Wow, is this store HUGE. It seems like they literally have ANYTHING you would need for the outdoors. We went to get our Grandson's first photo with Santa. It's very nice of Bass to offer Santa Photos at NO COST. Of course, there are opportunities to purchase a photo package, but it wasn't pushed, and everyone who didn't purchase photos received their free photo with a smile. The employees in the Santa Photo Project area were all friendly and professional. After the photo, we looked around the store's huge inventory of items to purchase. Prices seemed reasonable, and there were plenty of friendly employees ready to help with questions. This store also has a small aquarium and wildlife museum with a lot of taxidermy. Even though I don't have 'outdoor hobbies ', I would definitely shop here if I did! read more

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Shout out to LAVERN CASHIER UP FRONT!!! WHAT A SWEETHEART!!! GIVE HER A HUGE RAISE PLEASE!!! Stopped here to purchase something which is irrelevant Laverne went out of her way to provide great customer service to us. She was just the sweetest soul who deserves all good things in life. Lots of parking, easy to locate and in a prime location of Westgate. This establishment has EVERYTHING from snacks, hunting gear, boating gear, etc... Price are moderate to high but so is everything else these days. Stop by and tell Laverne I sent ya to say hi! read more

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i am trying to make an appt for "free Santa Photo" as advertised. When it repeatedly says "sorry, must have been a problem" when I click on an available time slot. I called phone numbers, chat, customer service...finally a voice who says "I don't know" I think it's ok on my end" Really? If I was buying a gun or ammunition, or if I was a male, I bet I'd get a real answer, help, or service. Why advertise a product with no customer service who knows what that means? read more

We buy shoes at the store. They Harry's have some thing that we like and at the price that we want to pay. It's a fun store to go to.

Kids really enjoyed going to this location. It has a pretty nice aquarium and animals for decor throughout the store.

Went in for a specific purchase - tactical boots. Upstairs I met Buddy who was awesome. He made some recommendations and quickly got me my size and off I went. The line to check out was a bit long, but at the register I got a Veterans discount of 5% which was a nice touch. read more

At the gun counter for 10 minutes with no one actually working behind it. Worth the drive to tombstone or over to sportsman's - avoid this place for firearms read more

Waiting 45 minutes to an hour at the gun counter to watch people fill out paperwork to even be able to get a look at a gun has got to be the dumbest concept for customer service iv ever dealt with. Not sure why anyone would deal with this bs. Have a rep or two actively helping people look at firearms and a few working with paperwork. It's already priced at a premium but my time is more valuable than waiting an hour to take a look at a gun. Not to mention they force you to enter your name and number to be apart of the list and immediately try to spam you with offers. Seriously never again read more

3/2/2025 16:37 TRANS 224779 YOU WERE SERVED BY THERESA L. My 12 year old daughter and my 24 year old son shopped this afternoon at Glendale Az Bass Pro Shop. We are regular customers by the way. When they arrived at home my 12 year old daughter stated as they were checking out Theresa L. Cashier was waving her flag as my son and daughter walked up to the register my son said "oh I felt like I'm in a car race" cashier then laughed said "more like Boarder Patrol". First of all SO VERY INAPPROPRIATE PERIOD TO SAY my two children were obviously Hispanic/ Mexican looking Theresa L. a white woman. The audacity to be racially profiling and disrespectful to your customers, especially on the job. I am requesting that Management reach out to me personally I would love to have a conversation about this matter ASAP!!! read more

How can you not love this place? It's like a theme park of super rad stuff! I could probably spend many hours here but I'm sure the staff wouldn't appreciate that. Grabbed a couple of hats and shirts while I was here and will def be back! read more

Bass Pro towed dozens of vehicles from their parking lot on a Sunday morning for the Charlie Kirk memorial. There were no signs posted at 4 am in the dark, hundreds of open spaces and it was a Sunday with zero other posted options in the area. Anti patriot and evil to grieving Americans. I will never shop here again. read more

There was a lady who was rude and she kind of disrespectful but it's a pretty good store

This review is more for the gun library than the store overall. If you are looking to sell, expect lackluster performance and no follow Up. read more

We had a wonderful experience looking for a new boat. Kevin Stevens (sales man) from the Glendale store is our salesman and he is amazing. He explained every detail about the boat, very knowledgeable, pleasant and professional. Definitely recommend his services. Very professional!! read more

So this is now officially a Bass Pro store. The inside is absolutely amazing! Scroll through the pictures to see for yourself! read more

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Friendly and helpful greeters. Clean store and restroom. Efficient checkout. Prices what one expects at Cabela's. Didn't have my size but was able to order online from them and free delivery. read more

Bass Pro Shop - Outdoor Gear Near Me - Glendale, Arizona

This place is amazing. The staff is so friendly and helpful. My husband and I can make a day of it there.

Great place to visit while driving through Phoenix.. You don't necessarily have to be a hunter or outdoorsman to shop here. The grand experience itself makes for a great hour of browsing. They even have a small food/restaurant inside and a candy shop.. - Various taxidermy exhibits - Fish Tanks - Lots of clothing and outdoor gear - Tons of parking read more

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Cabelas JAVIER, is my favorite person of the day. He works in the sunglass department and help me find exactly what I needed. I love these stores. I have been to them all over the United States. my number one is still my favorite one is in Memphis.You could never go longer going to Cabela's. I WOULD recommend. read more

Large location. If you are looking for something for camping, boating, hunting, or fishing it is probably here. This store has a wide selection of outdoor and shooting products. Guns may be purchased here. If bringing in a firearm, they ask that the gun is checked at the front of the store. Upstairs has home decor, as well as children's items. Redhead items are usually competitively priced. This is a Cabela's and Bass Pro Shop brand. We have purchased some good Redhead items. We have also purchased some that the quality was equal to the price. These items are usually lower priced to help get people in the door. Well known brands such as The North Face, Columbia, Yeti, Coleman and Teton are sold here. There are various taxidermied animals throughout the store. This location has the large display in the middle of the store,, like many Cabela's and Bass Pro Shops do. It also has a couple side galleries, and other animals peppered throughout. There is a side gallery that highlights animals of the southwest region. Some of those animals have signs from where/ what state they came from. Employees all seemed to be helping other customers. I didn't interact with them. I was more looking at selection for one of my children's future camping trips. We will most likely return to obtain the few specialty items he still needs. read more

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They need to stop having those people who reel you in for 25 mins talking about a free vacation... I don't want to be rude, but you I've people 2 options... listen or be rude and walk away.. I came in for 1 thing and they plant them right in front so I have no way to not pass them.. should have been a 5 min trip, ended up being an hour.. read more

Went to Cabela's this morning to look for a small duffel bag for camping that I need. This location is super convenient right off the 101 and Glendale Ave. Tons and tons and tons of ample parking so no issues there. The parking lot is super clean as is their entryway. I have a few issues with Cabela's and this morning's visit reminded why I never shop here: 1.) The moment we stepped inside of the store, we were bombarded by a Cabela's employee who asked if we wanted to sign up for their credit card to get a free bag of coffee. No, thanks. She asked again if I was sure. You bet. I sure am. I sure am sure I do not want your credit card. Oh my God. A free bag of coffee you say? For 28% interest? That's one hell of a deal. How about you just let me step foot inside of your store before you verbally crucify me with your sales bullshit? I mean, I understand that's your job, but I'm an adult. If I wanted your credit card, I'd ask to apply for it so I could obtain it for future purchases. An $8 bag of coffee certainly isn't going to sell me on it and neither is your strong-arm sales tactic so buzz off, lady. 2.) EVERYTHING and I do mean, everything inside of their store (and website) is full MSRP. NOTHING is on sale even when it's clearly advertised as a sales price. Case in point: I perused the mens' fashion area where they had Under Armour sweatshirts that were advertised as being on sale. Then I looked at Under Armour's website and the price was lower direct from them. You can twist and spin that little tale any way you need to in order to fit your agenda, but no one is going to convince me, otherwise, that the prices in this store are even remotely comparable to anywhere else. Truth be told, I have no idea how Cabela's or Bass Pro even remain open to this day. You have to be looking for something incredibly specific that you simply cannot find anywhere else and you need it right NOW and only then - would anyone possibly find a reason to shop here. Unless, of course, it's the experience of the store and the faux taxidermy, fish aquarium and waterfall ambiance. Additionally, we walked from one end of the store to the other. We probably passed 8-9 employees. None of them acknowledged our presence. Get your shit, give us your money and get the fuck outta here is basically the attitude they portray. 3.) I did not find the duffel bag that I saw on their website in the store so I walked away empty-handed. My wife purchased a new bladder for her backpack. We get to the checkout register and it's the same strong-arm sales bullshit as when you first get in the store. Can we get your telephone number? Do you want to upcharge your sales total and donate to the Cabela's blah blah blah? Can we interest you in our Cabela's Club card? It's 20-fuckin'-questions before they've even started scanning our items and 20-more after we swipe our credit card and they charge us? How about you put my shit in a bag, give me my receipt and let me exit your store so I can get on with my day? Isn't it enough that I drove here and purchased something from you? Can I offer you a pint of my blood and my first born while you're asking me for more? Shitty service. Shitty prices. And a game of 20 Questions in order to be allowed back to your vehicle. Sounds like a consumer's worst nightmare to me. Welcome to Cabela's! :) read more

Bass Pro Shop - The parking lot is clean. It's about the only positive to today's experience. - Outdoor Gear Near Me - Glendale, Arizona

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I have NEVER been treated with such disrespect at a store before!! I went in to LOOK and INQUIRE about 1 specific pistol WITH MY FAMILY, and 5 workers were standing around assisting 1 customer. We soon found out that none of the employees had 2 brain cells to rub together. I signed in at the kiosk and my phone pinged 1 minute later to go to the counter, however, we were already there. This a**h*** made it clear that he did not want to talk with a woman. He started talking to my husband and 21y/o son. I pointed to the pistol and my husband said no, and pointed to the correct one. This dumbbell had the audacity to reprimand all of us because my husband pointed at the right pistol that I saw on their website, stating that it's illegal to point at a weapon (my husband was was 3 feet away)! We will NEVER go to this DISGUSTING establishment and I'm also turning this sexist POS in to BBB and every social media outlet I come across so all of my friends and family (around the world since my husband and I are veterans) to not even step foot in any of the Bass Pro shops anywhere! Shame on you!! read more

Gun counter needs better customer service-oriented people. Horrible experience. I'm so done with this place. I will be going to sportsmen's or scheels from now on. read more

You're open till 7. I call and make sure the gun counter is open at 5:45. So why when I show up at 6:27- and I'm informed you don't sell guns after 6. Where on your website, in store, or any location is this posted? Lazy ass workers complain a background check "takes atleast an hour". You're right, all those 10-15 minute response times for my previous purchases at other places must be because they actually want to do their job. The massive amount of 1 star reviews make sense. read more

We went to go buy a boat - but if you're a woman and are disabled, you don't have a chance in Hell of getting help in this store. After searching the whole store and not being able to find the boat we were looking for, we searched the whole store again to find an employee. Found two male employees at a desk in the boat area and asked them for help. They couldn't be bothered to get up and take us to the boat, but pointed to where they were all the way across the store. We went to the camping area where we were told to go. Surprise, no boat. We f3inally found another employee who pointed us to yet another section of the store, again all the way across it. Shockingly the boat wasn't there. By now the mobility cart had died. We finally found another employee who them took us back to where the two male employees were at the beginning. Only one was there now and again, still sitting on his butt, and she asked him for help. He pulled the boat up on the computer, said he'd be right back - and ghosted us. We found him 10 minutes later helping another customer, a man. He had straight out ditched us. By then we were over it. No one would help us and we were being straight out ignored - so as we were leaving I called a manager. I finally got ahold of one who met us as we were leaving - and had an attitude with us from moment one. My friend was understandably angry after how we were treated. The manager yelled at her and even walked away while I was mid sentence talking to him. We used to shop here ALL the time. Spent so much money here. What happened to this store? We'll never be going again. read more

Visited on a busy Labor Day Weekend. Friendly staff. Cool outdoor shop with a ton of selections for camping, shooting, boating, really, any outdoor gear you may be looking to buy. Just came in to check things out and loved the center wildlife waterfall and critter scene. Really cool store! Even discovered their amazing and delicious fudge! My family took some home to enjoy later. Definitely recommend for great gift ideas or for a future excursions. read more

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Would love to give more stars, unfortunately i have zero respect or tolerance for any person or company that disrespects the American flag, i have a cabelas card and bass pro credit card, used to spend over 1000 dollars a month, no more after the person who i reported this to acted like they didn't care read more

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Looking for something to do that won't cost a lot of money?? Cabela's is it!! Local wildlife museum, fish tanks with local fish, a laser shooting range, deli, HOMEMADE FUDGE!! I bought a high powered BB gun with all the needed extras for $30 :) Done, done and done :)) It's worth a visit. Thank you Cabela's!! You can trust me, I love this stuff ;D read more

Bass Pro Shop - :) - Outdoor Gear Near Me - Glendale, Arizona

Not at all like the Cabela's that used to be. Huge disappointment. They closed the bargain cave & the fudge shop. Normally we could easily spend at least 2-3 hrs shopping there. We were in & out under 1 hr. Definitely not what it used to be. read more