I visited on the evening of 03/17/2026 with my wife. The store was fairly quiet at the time. The…read morefirst employee we encountered, the greeter, welcomed us with a great smile and set a positive tone. In the footwear department, the associate was also very helpful and quickly assisted me with getting the correct boot size and box. Unfortunately, our experience changed at checkout. The cashier, an older woman, had a noticeably different attitude. I won't go into every detail, but her tone came across as sarcastic and unwelcoming. Despite being polite and respectful throughout the interaction, it felt like she wanted to rush us out. My wife and I both left feeling uncomfortable, and we couldn't help but feel that the treatment may have been influenced by our ethnicity. That's not something I take lightly, but the difference in behavior was hard to ignore. I'm sharing this feedback for management because the front-end experience matters just as much as the rest of the store. I hope more attention is given to how customers are treated at checkout so others don't leave feeling the same way we did.

bought a hummingbird fish finder and the mount broke! I just have a little flat bottom Jon boat so…read morenothing to fast or ceazy! but I'll tell you all from walking in that front door the customer service I got from the genetalman at the front door to Mathew in the fishing department!. He had me go to returns and from there I think everyone's been there before where we don't get the nicest. Customer service representative.well I'm here to tell you you Brianna in customer service not only met my hope of expectations but them ten fold! And she s female version of a fox beautiful women and nice as all can be !!!Went back to get the unit for an exchange and dawn helped me back there and she was a sweetheart as well so I wanted to make sure they get the credit they deserve ! Thank you "Dave"

Great deals on clothing and sizes for everyone in the family. We were able to get nice good quality…read morejackets for up to 60% off and found some great UV protective shirts for days spent outdoors.

Would have loved help selecting sizes and styles, but the employee were all busy talking in the…read moremiddle of the store and really couldn't be bothered.

Second time doing business at this location. Last time I purchased a rifle, and had decent service…read more This time I'm just picking up an online order of a few magazines. As I walk around the corner, a gentleman pushing a broom welcomed me and asked if he could help. I think he must have been a manager because he was advising the young man behind the customer service counter on his schedule. Another young man went and grabbed my order, and I was out the door fast. I'm certainly no regular here, but I've been very happy with this store.

This sportsman's location has terrible customer service. I'm not sure if it is because they are…read moreunderstaffed or that they just don't care?! We have been given the run around by them for the last several weeks. We ordered a Traeger Grill online and it was to be delivered to this location in 2 weeks. We are going on over a month now with no answers on where our product is. Everyone wants to keep passing the buck from one department to another. It is super unfortunate that this has been the case as the grill was my husband's birthday present. Unless you are buying something that is already in the store I do not recommend picking anything up from here for an order. In store it looked like they carried all of your normal products/items that you'd see in a sports store. Prices range from low to high. **Update. One of the managers- John was finally able to help us. He was pleasant, communicative, and apologized about the fiasco. We appreciate him and recognize his hard work to make things right after such a long time.

What a nice family owned business. They offer not only guns, supplies and ammo but safety classes…read moreand FREE advice. They are able and willing to order anything you could want. I asked for a specific item, and the owner checked with 5 distributors to get the best price. Buy local and keep this place in business. It is worthy. Btw, I took one of their classes. Taught by a retired police officer. Great with safety and current laws. This is helpful bc no matter how much experience you have, laws change and it's important to keep up on them if you are a responsible gun owner. IMHO.

Family Owner! They are very nice people …read more They always try to help you find what you need .

Awesome service wonderful family business to deal with! I showed up urgently needing a new tactical…read morebelt for local training and had a custom belt within 15 minutes! Thank you FX Tactical!!

This store is pretty busy most of the times I stop by, but usually the wait times aren't bad at…read moreall. The staff is very friendly and helpful. They are quick to hem items usually have the items I need in stock.

Love this place, they have everything you'll need and the worker are super kind and very…read moreaccommodating. Highly recommend.

I love this place! I used to be an REI loyalists but lately my activities are getting much more…read moretechnical and REI doesn't seem to be able to supply all the gear I need. I came here a few days ago looking for vertical ascend gear out of caves. I was greeted by Jason and he was really helpful and knowledgeable. I needed very specific gear, and Jason was very patient with me and showed me where I could find sit harnesses, chest harness, chest ascender, hand ascende, foot loops, etc. I didn't find exactly what I needed but got a good idea on the things I need to build a personalized vertical gear set for myself. And of course, while I was looking for cave gear, I wandered around looking at all the fabulous gear they have, I was like a kid in a candy store. I could spend hours in here. I started looking at hydration packs as I need to replace mine and found a very nice military edition and will come back to purchase this soon. I also saw plenty of Petzl bags, and very tempted to purchase another. They also carry so much Petzl gear, you will be in heaven here. Also, some great hiking shoes and some sleek, but we'll performing water shoes. I then wandered into kayaks and Jason even showed me the Padillac they have! I've gotten into paddleboarding and kayaking for the summer and now want one of each! This place rents them and sells them. I then went to check out some wetsuit gear, and they have a really nice selection of wetsuits, gloves, booties, etc. I really love this place and it is definitely gonna bankrupt me, but so worth it. High quality gear, more extensive selection than REI and the staff here know what they are talking about. If you need something specialized, this is the place for you. I'll be back here soon!

Got my wife a bow for Mother's Day. I wanted to spend my money at a mom and pop shop. They didn't…read moredisappoint. Great selection, great service. Will be back to have my bow tuned and upgraded. Please bring your shop up to Surprise with an archery range. We don't have anything like it up here.

From the owner: Ross Outdoors is Arizona’s premier destination for archery, hunting, and outdoor gear. We…read morespecialize in trusted brands like Mathews Bows, Hoyt Bows, Bear, Easton Arrows, Swarovski Optik, Vortex Optics, Leupold, Kifaru, Stone Glacier, Crispi Boots and more. Our expert team provides top-tier customer service, precision bow tuning, bow repair, custom arrow building, in-depth product knowledge to help hunters and outdoor enthusiasts succeed. Whether you need cutting-edge optics, premium archery equipment, or expert advice, we've got you covered. Visit us at our Full Service Archery Pro Shop in Goodyear, AZ and test fire the newest bows. Our mission is to help you succeed in Your Outdoor Adventures, The Hunt Begins at Ross Outdoors!

Visited this location when I was in the area and it was just amazing. The staff advised me of all…read morethe "Sales". My check out was smooth and easy. Great Job and see you again soon.

Came in yesterday during their warehouse sale, an hour before closing. Staff was great, friendly…read moreand able to help us out. This is about the third or fourth time here and there's not much shoppers, so it's like having the store to yourself. I was shopping online and had a cart ready, luckily I needed to find size 14 mens boot and to my surprise they had some and we left content with our purchases. I was able to find all of my online items during the visit which was a big plus for me. They did mention larger sizes are hard to find in both boots and pants. We were in search of a 46 size pant and were advised they rarely get any pants in store that size; online they do have them though.

I was happy to see a sports store that carries more AZ teams than any other. It's well organized…read moreand had good customer service. Would be nice to have more jerseys but will be going back to get my Cardinals & Suns fans some gear.

Great selection of AZ teams. Would be even better with more Arizona Wildcat gear! It appeared…read morethat the sales associates needed either manager approval for a return or needed more training to easily complete the simple return I made; I had the tags on the merchandise and the receipt. Not a big deal! Will shop at this store again!