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    Tyr Tactical

    5.0 (1 review)
    Closed 9:00 am - 4:00 pm

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    27
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    6 years ago

    Helpful 2
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    Bass Pro Shop

    Bass Pro Shop

    2.9
    (422 reviews)
    2.1 mi
    $$

    I visited on the evening of 03/17/2026 with my wife. The store was fairly quiet at the time. The…read morefirst employee we encountered, the greeter, welcomed us with a great smile and set a positive tone. In the footwear department, the associate was also very helpful and quickly assisted me with getting the correct boot size and box. Unfortunately, our experience changed at checkout. The cashier, an older woman, had a noticeably different attitude. I won't go into every detail, but her tone came across as sarcastic and unwelcoming. Despite being polite and respectful throughout the interaction, it felt like she wanted to rush us out. My wife and I both left feeling uncomfortable, and we couldn't help but feel that the treatment may have been influenced by our ethnicity. That's not something I take lightly, but the difference in behavior was hard to ignore. I'm sharing this feedback for management because the front-end experience matters just as much as the rest of the store. I hope more attention is given to how customers are treated at checkout so others don't leave feeling the same way we did.

    bought a hummingbird fish finder and the mount broke! I just have a little flat bottom Jon boat so…read morenothing to fast or ceazy! but I'll tell you all from walking in that front door the customer service I got from the genetalman at the front door to Mathew in the fishing department!. He had me go to returns and from there I think everyone's been there before where we don't get the nicest. Customer service representative.well I'm here to tell you you Brianna in customer service not only met my hope of expectations but them ten fold! And she s female version of a fox beautiful women and nice as all can be !!!Went back to get the unit for an exchange and dawn helped me back there and she was a sweetheart as well so I wanted to make sure they get the credit they deserve ! Thank you "Dave"

    Photos
    Grandson's First Photo with Santa
    Grandson's First Photo with Santa
    Africa Display
    Africa Display
    Africa Display

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    Africa Display
    Arizona Hiking Shack

    Arizona Hiking Shack

    4.3
    (143 reviews)
    15.4 mi
    $$

    Love this place, they have everything you'll need and the worker are super kind and very…read moreaccommodating. Highly recommend.

    I rented backpacking gear here for a Havasupai trip after calling ahead because I hadn't backpacked…read morein years and wanted guidance on what equipment I needed. When I arrived to pick up my reservation, none of the gear had been prepared. I spent over an hour in the store while employees searched for equipment, including the cookset I had reserved. I was eventually given a Jetboil stove and separate cookset, but no one explained any compatibility limitations and the only instruction was provided after I specifically asked. On the trip, while boiling water for dinner, the stove caught fire and we extinguished it immediately. When I returned the gear and explained what happened, I was told I would be charged for the damaged equipment. The most disappointing part of the experience was the interaction with the owner. Rather than discussing what happened professionally, he told me he couldn't believe someone could be "so stupid" and that the employees were all laughing at me in back for not knowing that I could only use one of the two pots they rented me with the stove and said I should have Googled it before renting it (not that the brand or model was listed on their website). Mistakes happen. Had this been limited to a reservation mix-up or equipment issue, I probably would not be writing this review. What turned me away permanently was the way the situation was handled afterward. As a final note, the store called me three days after I returned the equipment because it had not been checked back into their inventory system and they wanted to confirm I had actually returned it, so their inventory management issues didn't seem like a one off.

    Photos
    Salt River.
    Salt River.
    Tents and sleeping bags.
    Tents and sleeping bags.
    Mountaineering classes

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    Mountaineering classes

    Tyr Tactical - outdoorgear - Updated June 2026

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