I ordered some ammunition online this morning to be picked up at a location close to my house. When…read moreI got the confirmation, it was at another store 25 miles from my house. I wasn't sure what to do. I called that store and they transferred me to customer service. I told them what happened and was issued a refund in a matter of seconds. It's hard to find customer service like that. Thanks a bunch!!

Went into the store hoping to find a certain brand of 9mm pistol ammunition, but the shelves were…read moreliterally empty. I asked an employee if there was an end-cap of 9mm ammunition and he told me that there wasn't. I commented that their shelves had that empty Covid look, and he told me that they hadn't restocked the shelves yet. I wiped the dusty metal shelf, showed him the significant dust my hand picked up, and looked him in the eye. He knew he'd been caught lying, but insisted that morning deliveries hadn't been put out.yet. I commented that he should wear a mask if there was that much dust in their ventilation. Going to the gun counter, there was one employee behind the counter and more than a dozen people waiting to be helped. There is premium ammunition behind the counter, but it's far enough away that you can't read the brand name. Judging by the number of people waiting to be helped, I'm not standing idly for an hour or two to ask what ammunition brands they have. Nowhere else in the store is there 14-15 people waiting to be helped -- and there's inky two sales clerks working the firearms counter. You'd think that store management would add people in firearm sales, as I've had precisely the same experience of actually waiting more than an hour to find out if they carry a certain product needed the next day at a training event. I have no idea what this store is doing. Neither do they.

I visited on the evening of 03/17/2026 with my wife. The store was fairly quiet at the time. The…read morefirst employee we encountered, the greeter, welcomed us with a great smile and set a positive tone. In the footwear department, the associate was also very helpful and quickly assisted me with getting the correct boot size and box. Unfortunately, our experience changed at checkout. The cashier, an older woman, had a noticeably different attitude. I won't go into every detail, but her tone came across as sarcastic and unwelcoming. Despite being polite and respectful throughout the interaction, it felt like she wanted to rush us out. My wife and I both left feeling uncomfortable, and we couldn't help but feel that the treatment may have been influenced by our ethnicity. That's not something I take lightly, but the difference in behavior was hard to ignore. I'm sharing this feedback for management because the front-end experience matters just as much as the rest of the store. I hope more attention is given to how customers are treated at checkout so others don't leave feeling the same way we did.

bought a hummingbird fish finder and the mount broke! I just have a little flat bottom Jon boat so…read morenothing to fast or ceazy! but I'll tell you all from walking in that front door the customer service I got from the genetalman at the front door to Mathew in the fishing department!. He had me go to returns and from there I think everyone's been there before where we don't get the nicest. Customer service representative.well I'm here to tell you you Brianna in customer service not only met my hope of expectations but them ten fold! And she s female version of a fox beautiful women and nice as all can be !!!Went back to get the unit for an exchange and dawn helped me back there and she was a sweetheart as well so I wanted to make sure they get the credit they deserve ! Thank you "Dave"

Dick's Sporting Goods is located in the Arrowhead Towne Center shopping plaza. A great place to…read morefind all your sporting good needs for the entire family. Clothing is arranged by namebrand making it easy to shop for your favorite item. Shared parking outside.

Absolutely amazing everyone was so welcoming and knowledgeable on so many products we were looking…read morefor. I got to try out the Golfing Simulator and will be getting my golfing set soon. We are definitely impressed by this store and all the items they carry. Prices are reasonable. The rock climbing wall was so impressive. Perfect place to shop and get information about any hobbies you may have or are looking into getting. We are not from this state but I will be coming back when I am in town. Thank you

Love this place, they have everything you'll need and the worker are super kind and very…read moreaccommodating. Highly recommend.

I love this place! I used to be an REI loyalists but lately my activities are getting much more…read moretechnical and REI doesn't seem to be able to supply all the gear I need. I came here a few days ago looking for vertical ascend gear out of caves. I was greeted by Jason and he was really helpful and knowledgeable. I needed very specific gear, and Jason was very patient with me and showed me where I could find sit harnesses, chest harness, chest ascender, hand ascende, foot loops, etc. I didn't find exactly what I needed but got a good idea on the things I need to build a personalized vertical gear set for myself. And of course, while I was looking for cave gear, I wandered around looking at all the fabulous gear they have, I was like a kid in a candy store. I could spend hours in here. I started looking at hydration packs as I need to replace mine and found a very nice military edition and will come back to purchase this soon. I also saw plenty of Petzl bags, and very tempted to purchase another. They also carry so much Petzl gear, you will be in heaven here. Also, some great hiking shoes and some sleek, but we'll performing water shoes. I then wandered into kayaks and Jason even showed me the Padillac they have! I've gotten into paddleboarding and kayaking for the summer and now want one of each! This place rents them and sells them. I then went to check out some wetsuit gear, and they have a really nice selection of wetsuits, gloves, booties, etc. I really love this place and it is definitely gonna bankrupt me, but so worth it. High quality gear, more extensive selection than REI and the staff here know what they are talking about. If you need something specialized, this is the place for you. I'll be back here soon!

TJ in the shoe department was great ! He was very friendly and attentive to everybody. Highly…read morerecommended

This Dick's is located at The Shops at Norterra Plaza. The store is large and has many athletic…read morebrand names. They have a good amount of inventory that is separated by brand name. Just look for your favorite band name and you'll find shirts, shorts, skirts, pants, etc.. Of course, they also have sporting goods equipment for just about any sport you can think of. Shared parking outside.

Got my wife a bow for Mother's Day. I wanted to spend my money at a mom and pop shop. They didn't…read moredisappoint. Great selection, great service. Will be back to have my bow tuned and upgraded. Please bring your shop up to Surprise with an archery range. We don't have anything like it up here.

From the owner: Ross Outdoors is Arizona’s premier destination for archery, hunting, and outdoor gear. We…read morespecialize in trusted brands like Mathews Bows, Hoyt Bows, Bear, Easton Arrows, Swarovski Optik, Vortex Optics, Leupold, Kifaru, Stone Glacier, Crispi Boots and more. Our expert team provides top-tier customer service, precision bow tuning, bow repair, custom arrow building, in-depth product knowledge to help hunters and outdoor enthusiasts succeed. Whether you need cutting-edge optics, premium archery equipment, or expert advice, we've got you covered. Visit us at our Full Service Archery Pro Shop in Goodyear, AZ and test fire the newest bows. Our mission is to help you succeed in Your Outdoor Adventures, The Hunt Begins at Ross Outdoors!

I don't shop at Bass Pro shops often, but I do enjoy walking around them. The stores are huge and…read morethey carry lots of outdoor gear. Bass Pro and Cabela's are sporting good retailers that sell outdoor equipment for camping, hunting, fishing and other outdoor reactional activities. I am a big outdoor enthusiast and live next door to this Bass Pro Shop in Mesa. Most of my outdoor activities include camping, running, skiing and kayaking. Bass Pro Shops have been around for many years and recently acquired Cabela's. This Bass Pro Shop is called Outdoor World and has an aquarium, shooting gallery and animal displays. It adds to the fun of walking around these stores and gives you that feel that you are outside. The prices aren't anything special. But I like that you can find a lot of outdoor apparel and gear all in one stop. Bass Pro Shops supports conservation efforts throughout the U.S. The Islamorada Fish Company Restaurant that was here closed a few years ago.

On 12/21/24, I had a very disappointing experience at the Bass Pro Shops in Mesa, Arizona. During…read moremy visit, my mom was waiting in line to use the restroom along with several other customers when a mom and her child walked straight past everyone and cut through the entire line. It was extremely rude and disrespectful to everyone who had been patiently waiting their turn. What made the situation even worse was that no one from the store seemed to address it or manage the situation, even though the area was busy. Basic courtesy and respect for other customers should be expected in a public place, and unfortunately that wasn't the case here. While the store itself may be popular, experiences like this leave a really negative impression. I left feeling frustrated and disappointed with how the situation played out. I hope that some day, this issue gets addressed and resolved. Needless to say, I won't be coming back & would highly recommend staying away from this location.

Who better to get backpacking advice than someone (Debbie) with 12 years of experience leading 100s…read moreof people in Grand Canyon National Park on hiking and backpacking trips? Just Roughin' It was offering informative informational tips led by Debbie and we jumped at the opportunity to hear her advice. She covered things to know before you go, nutritional information before, during and after the hike, the best time to go, what you can expect when the rims are open/closed, route options, trail etiquette, weather and what to wear and bring on your hike. There was a PDF that Debbie put together. We purchased the PDF along with a durable map and plan on returning to purchase other gear. They also have gear that is available for rent if you don't want to purchase all the equipment. Just Roughin' It also offers trip planning, workshops, events and custom training programs. I feel more confident in knowing what to expect and how to prepare for my Grand Canyon Rim to Rim adventure. Thank you, Debbie and Just Roughin' It! * Locally owned * Support other local vendors/business

Stopped into this location to rent hiking gear for our Havasupai trip. The owner was extremely…read moreknowledgeable and helpful for everyone in our group! We were traveling with a group of 6 and have varying hiking/backpacking experience levels. Packing lists were provided, as well as anecdotal experiences from previously serving as a guide in Havasupai. Would recommend for all of your camping, backpacking, and outdoor needs if shopping small/local checks your box!!

While visiting Prescott for the first time, my friend and I stumbled across this little gem. The…read morestaff was super friendly and extremely helpful. I was impressed by their selection of backpacking and bouldering gear, as well as their selection of footwear. Prices were great, considerably lower than other shops I've seen. I left with a Kleen Kanteen travel mug (I haven't seen this color elsewhere!) and a lot of stickers! Definitely pay this place a visit and support your local outdoor gear shop!

I went to FIVE stores yesterday in search of a replacement for my worn out OBOZ sawtooth shoes. I…read morefound a lousy selection at all but one store, my last stop at the Hike Shack. I spent an hour trying on shoes and had great service which is so important when it comes to selecting shoes. I ended up with a pair of Men's Oboz Firebrand II Low B-Dry Waterproof shoes. Love the shoes and service and glad to give my business to a small local business owner! I am a senior on a budget and they were so nice to give me a discount for being a military veteran. This is really appreciated! I love REI too but this store beats an expensive long drive to Flagstaff. Cheers, Dan M.

In twenty years, myself and my business purchased many items from Big Five, I did not want to…read morereturn to big five again due to lack of experience of personnel and rudeness of management. I've supported local school sports with purchases within three of their locations as well as personal items, I just returned shoes that broke after three days, and this arrogant individual wouldn't just exchange the shoes, UNLESS it was full price, No more big five period, we shall wait for corporate comment, I know, good luck with that!

Went in to purchase a canopy and was helped by Harvey! He is a phenomenal staff and was beyond…read morehelpful. Helped us to find the exact canopy size and color we needed. He was very friendly and I appreciated that so much! If you need help with anything in store, Harvey is the gentleman to speak with!