I visited on the evening of 03/17/2026 with my wife. The store was fairly quiet at the time. The…read morefirst employee we encountered, the greeter, welcomed us with a great smile and set a positive tone. In the footwear department, the associate was also very helpful and quickly assisted me with getting the correct boot size and box. Unfortunately, our experience changed at checkout. The cashier, an older woman, had a noticeably different attitude. I won't go into every detail, but her tone came across as sarcastic and unwelcoming. Despite being polite and respectful throughout the interaction, it felt like she wanted to rush us out. My wife and I both left feeling uncomfortable, and we couldn't help but feel that the treatment may have been influenced by our ethnicity. That's not something I take lightly, but the difference in behavior was hard to ignore. I'm sharing this feedback for management because the front-end experience matters just as much as the rest of the store. I hope more attention is given to how customers are treated at checkout so others don't leave feeling the same way we did.

bought a hummingbird fish finder and the mount broke! I just have a little flat bottom Jon boat so…read morenothing to fast or ceazy! but I'll tell you all from walking in that front door the customer service I got from the genetalman at the front door to Mathew in the fishing department!. He had me go to returns and from there I think everyone's been there before where we don't get the nicest. Customer service representative.well I'm here to tell you you Brianna in customer service not only met my hope of expectations but them ten fold! And she s female version of a fox beautiful women and nice as all can be !!!Went back to get the unit for an exchange and dawn helped me back there and she was a sweetheart as well so I wanted to make sure they get the credit they deserve ! Thank you "Dave"

Dick's Sporting Goods is located in the Arrowhead Towne Center shopping plaza. A great place to…read morefind all your sporting good needs for the entire family. Clothing is arranged by namebrand making it easy to shop for your favorite item. Shared parking outside.

Went in to exchange some shoes and get some golf balls. Went to the shoe section and nobody came…read moreover to help. After 20 minutes I just left and told them to refund the money. Went to foot locker instead.

Love this place, they have everything you'll need and the worker are super kind and very…read moreaccommodating. Highly recommend.

I rented backpacking gear here for a Havasupai trip after calling ahead because I hadn't backpacked…read morein years and wanted guidance on what equipment I needed. When I arrived to pick up my reservation, none of the gear had been prepared. I spent over an hour in the store while employees searched for equipment, including the cookset I had reserved. I was eventually given a Jetboil stove and separate cookset, but no one explained any compatibility limitations and the only instruction was provided after I specifically asked. On the trip, while boiling water for dinner, the stove caught fire and we extinguished it immediately. When I returned the gear and explained what happened, I was told I would be charged for the damaged equipment. The most disappointing part of the experience was the interaction with the owner. Rather than discussing what happened professionally, he told me he couldn't believe someone could be "so stupid" and that the employees were all laughing at me in back for not knowing that I could only use one of the two pots they rented me with the stove and said I should have Googled it before renting it (not that the brand or model was listed on their website). Mistakes happen. Had this been limited to a reservation mix-up or equipment issue, I probably would not be writing this review. What turned me away permanently was the way the situation was handled afterward. As a final note, the store called me three days after I returned the equipment because it had not been checked back into their inventory system and they wanted to confirm I had actually returned it, so their inventory management issues didn't seem like a one off.

TJ in the shoe department was great ! He was very friendly and attentive to everybody. Highly…read morerecommended

This Dick's is located at The Shops at Norterra Plaza. The store is large and has many athletic…read morebrand names. They have a good amount of inventory that is separated by brand name. Just look for your favorite band name and you'll find shirts, shorts, skirts, pants, etc.. Of course, they also have sporting goods equipment for just about any sport you can think of. Shared parking outside.

Got my wife a bow for Mother's Day. I wanted to spend my money at a mom and pop shop. They didn't…read moredisappoint. Great selection, great service. Will be back to have my bow tuned and upgraded. Please bring your shop up to Surprise with an archery range. We don't have anything like it up here.

From the owner: Ross Outdoors is Arizona’s premier destination for archery, hunting, and outdoor gear. We…read morespecialize in trusted brands like Mathews Bows, Hoyt Bows, Bear, Easton Arrows, Swarovski Optik, Vortex Optics, Leupold, Kifaru, Stone Glacier, Crispi Boots and more. Our expert team provides top-tier customer service, precision bow tuning, bow repair, custom arrow building, in-depth product knowledge to help hunters and outdoor enthusiasts succeed. Whether you need cutting-edge optics, premium archery equipment, or expert advice, we've got you covered. Visit us at our Full Service Archery Pro Shop in Goodyear, AZ and test fire the newest bows. Our mission is to help you succeed in Your Outdoor Adventures, The Hunt Begins at Ross Outdoors!

Awesome place! Like all Bass Pro Shops, this is a fun spot to shop with a cool vibe. Great…read moreinventory and wide selection. The customer service is amazing. Every employee asked me if I needed help and did it with warmth.

On 12/21/24, I had a very disappointing experience at the Bass Pro Shops in Mesa, Arizona. During…read moremy visit, my mom was waiting in line to use the restroom along with several other customers when a mom and her child walked straight past everyone and cut through the entire line. It was extremely rude and disrespectful to everyone who had been patiently waiting their turn. What made the situation even worse was that no one from the store seemed to address it or manage the situation, even though the area was busy. Basic courtesy and respect for other customers should be expected in a public place, and unfortunately that wasn't the case here. While the store itself may be popular, experiences like this leave a really negative impression. I left feeling frustrated and disappointed with how the situation played out. I hope that some day, this issue gets addressed and resolved. Needless to say, I won't be coming back & would highly recommend staying away from this location.

Who better to get backpacking advice than someone (Debbie) with 12 years of experience leading 100s…read moreof people in Grand Canyon National Park on hiking and backpacking trips? Just Roughin' It was offering informative informational tips led by Debbie and we jumped at the opportunity to hear her advice. She covered things to know before you go, nutritional information before, during and after the hike, the best time to go, what you can expect when the rims are open/closed, route options, trail etiquette, weather and what to wear and bring on your hike. There was a PDF that Debbie put together. We purchased the PDF along with a durable map and plan on returning to purchase other gear. They also have gear that is available for rent if you don't want to purchase all the equipment. Just Roughin' It also offers trip planning, workshops, events and custom training programs. I feel more confident in knowing what to expect and how to prepare for my Grand Canyon Rim to Rim adventure. Thank you, Debbie and Just Roughin' It! * Locally owned * Support other local vendors/business

Stopped into this location to rent hiking gear for our Havasupai trip. The owner was extremely…read moreknowledgeable and helpful for everyone in our group! We were traveling with a group of 6 and have varying hiking/backpacking experience levels. Packing lists were provided, as well as anecdotal experiences from previously serving as a guide in Havasupai. Would recommend for all of your camping, backpacking, and outdoor needs if shopping small/local checks your box!!

While visiting Prescott for the first time, my friend and I stumbled across this little gem. The…read morestaff was super friendly and extremely helpful. I was impressed by their selection of backpacking and bouldering gear, as well as their selection of footwear. Prices were great, considerably lower than other shops I've seen. I left with a Kleen Kanteen travel mug (I haven't seen this color elsewhere!) and a lot of stickers! Definitely pay this place a visit and support your local outdoor gear shop!

I went to FIVE stores yesterday in search of a replacement for my worn out OBOZ sawtooth shoes. I…read morefound a lousy selection at all but one store, my last stop at the Hike Shack. I spent an hour trying on shoes and had great service which is so important when it comes to selecting shoes. I ended up with a pair of Men's Oboz Firebrand II Low B-Dry Waterproof shoes. Love the shoes and service and glad to give my business to a small local business owner! I am a senior on a budget and they were so nice to give me a discount for being a military veteran. This is really appreciated! I love REI too but this store beats an expensive long drive to Flagstaff. Cheers, Dan M.