We love Kevin! Gordys is a bmx staple in the community. But they have all types of bikes, scooters , parts, helmets, as well as shoes and accessories. The shop is always clean and organized. They know what they are doing and are very knowledgeable. If you have a bicycle need they can help you! read more

Really bad customer service Their only interested is to rip you off I have gone to them for a problem with my bike, they took my money, did a poor job so did not fix it for long When I came back they acted like they didn't know me.. All and all cannot recommend.. Please don't go there Hope i can find someone else more reliable... read more

Shop was clean and the employees were friendly. they had one thing in common needed and are ordering the second part I needed in under a week. thanks guys! Pricing was all MSRP so no complaints here. read more

Gordy's Bicycles - Bikes Near Me - Phoenix, Arizona

I had the misfortune of ending up here when I was in Arizona for a national (BMX). After waiting forever to get the staff's attention, they finally stopped their chit-chat to service me. Not only could they not help with me with the part I needed, they recommended another part that was more expensive. I understand I could've come on a bad day, but between the attitude, lack of knowledge, and upsell I won't be back whenever I come back to arizona. read more

UPDATE 1/11/25: After writing this review, the shop reached out and got my dad the correct seat post. I can respect and appreciate when a business does the right thing. I think that we should be willing to give second chances because everyone has off days. Thank you for caring enough to reach out and correct the situation. Original Post: If you're shopping for parts, I'd recommend shopping major online stores where you can return or exchange with no issues. Or just find a different local shop to try. My father is a disabled senior who had his bike stolen. Thankfully we recovered it but some parts were missing. So we sent him to this local shop to get the bike right. He took the bike with him to purchase a new seat post. He looked up what part number he needed before he got there (304). The guy behind the counter told him the computer says it's 309 that he needs. My father told him that he needs 304, but bike shop experts must know best and they sent him home with 309 and told him that if it doesn't fit he can exchange it. Well guess what? That was a lie. It was the wrong size and didn't fit, it's part 304 that he needs not 309 but they refused to do an exchange for him because of damage from trying to make it fit like they said it would (they told him he needed to pound it in to make it fit and that just got it stuck!). I understand that it could have been an honest mistake from the shop, but the right thing to do would have been to get him the right part because he told them what size he needed in the first place and they steered him in a different direction. Making it right is offering an exchange as promised, a prorated refund, the part he needs at cost, or anything but the rude and dismissive response he got when he went back to get the correct size 304 he needed and told them he needed from the beginning. If you're not an expert with building bikes and don't know everything about them, don't go here. You will be taken advantage of! There was a previous incident as well where he took the bike in for a tube repair and when he came back to pick it up they charged him for a brake service repair that he did not authorize or request. It's like an oil change shop that tells you, you need $2k in other services when you just try to get an oil change, except here, they just do it and charge you. I really hope it's not because they see a senior and could take advantage. If you are reading this and are considering giving them your business, be warned and consider spending your hard earned money elsewhere, where you won't have a high chance of being taken for a ride. read more

Gordy's Bicycles - Wrong size seat post - Bikes Near Me - Phoenix, Arizona

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Bad customer service, don't recommend this store , staff member was very unhelpful and rude.

My bike has been sitting in my shed for 5+ years, brought her in there and they really breathed some life into her. Prices were reasonable and she rides like a dream. They even had brand new pink tires to put on her for me read more

extremely unprofessional and unwilling to rectify issues with their customers. I would not recommend using them.

Terrible customer service I called on the phone tryin to get prices on a new bike staff was rude and very unprofessional. I then visited the shop and was met with the exact same treatment, very rude, that's what I get for giving a store a 2nd chance read more

Staff could care less of my presence, walked out. So I took my money elsewhere. Would not recommend.Landis and Bike Cellar in Tempe are better options. read more

Bought my 3-year-old a bike that was quite a bit larger than he needed... Kevin swooped in like the bike whisperer he is, ordered parts, tuned it up, and made it actually rideable. Kid's happy, I'm happy, wallet's happy. 10/10 would trust them with my questionable bike decisions again. read more

Rude staff, shoddy repair, mediocre selection. For the prices they charge there's better places in the city even if it's urgent

I bought a bike from these guys a few weeks back--I was JUST taking it around the neighborhood and the axle for the rear wheel literally broke apart and the whole wheel came off the bike and rolled into my boyfriend jogging behind me. It literally looked like a scene from final destination. Luckily since the wheel was small and I wasn't going very fast, he wasn't injured, but how could a "reputable" bike shop sell a bike on the verge of breaking? Imagine the same situation happened to a child on a trail. I can only imagine how bad this could've turned out. Do better, Gordy's. Also, get a better name. Yours is lame. HUGE thumbs down. read more

I stopped in there looking to get the sprocket on my Dura Ace 1900. They attempted to sell me on a full refreshing of the entire bike, stem to stern. Just go to Exhale. Better service, nicer folks. read more

Selection was slim. But they had what i needed. Decent prices. Lllllllllllllllllllll

I got a bike brand new. It had a great 30% discount. I also got 50% off my helmet and shirts. Thank you so much, Chase & Stephen

Great shop I've been coming here since I was a child about 20 years ago (technically they were closer to 51st ave and thunderbird at the time) but they are a top caliber shop especially for any competition bike needs whether bmx racing, dirt, street, DH anything really they have it all. Gordy the original owner was an amazing genuine guy full of love for the sport and after passing on he had Kevin and Kim take over and they both too are fully invested in the shop with a great family and team on and off the track there to support him. If you haven't made your way in then you certainly should do it asap they will take care of you and make sure your bike is worked on correctly and give true recommendations as they know everything about bikes you'll need to know. Even for those little toddlers too they have striders to teach them to ride young! If you ever go to Black Mountain BMX race track you will see them often with their van as well helping out with bike repairs! Keep up the work Team! Michael Smith read more

The crew here know what they're doing. We've been going here for five years now. Kevin and his crew always give good advice. I don't trust anyone else with our bikes! read more

Nick and his team provide excellent service! They had a chance to overcharge us but offered similar service for less, customer focused for sure!! Highly recommended!! read more

I walked into Gordy's bicycles a month ago to purchase a 3 wheel bike. Due to an auto accident I would need some modifications to the bike. Gordy's sales guy said they have someone who could make the changes. My husband gave him our cell phone, we are still waiting for that call. read more

Best shop in town, Kevin and the gang are awesome and always get my sons bikes dialed in for racing or the trails. read more

Gordy's Bicycles - Redline serviced by Gordys. Always great. - Bikes Near Me - Phoenix, Arizona

Another bike shop recommended Gordys for parts I was in need of. Walked in and was immediately greeted and helped by two associates. Found the parts I needed and fit my bmx perfectly. read more

Very good experience! I was helped by Nick, he was awesome! He did my tune up and tubeless tires install.

Took my bike in to have new brake pads (Kool Stops) properly installed and setup. In 15 minutes, they had them perfectly set up and also tightened my front handlebar stem that I was having problems with. They're quick, good and have great prices. Thanks, Nick! read more

Nothing under $500. Walked in and zero customer service with three men working and no other customers. Disappointed. Was feeling like buying a bike today. read more

You know that feeling when you spend your money and you absolutely know for a fact that it is worth it? This bike shop is perhaps the most easy 5 star rating I have ever given because you know that your money is well spent here. The staff are nice and knowledgeable about bicycles. They are amazingly accommodating employees who actually care about what the customer wants done with their bike. They will help you. They will fix your problem. And they will do so in a cost efficient, timely manner. I'm a Gordy's customer for life. read more

Love this shop! Very friendly and knowledgeable. Prices are better than internet and if they don't have it, they'll get it for you.

If your looking for customer service, go anywhere else. I walked in there this afternoon and there were three gentlemen in the back shop area (where they can see everything). I walked around the entire shop for about 10 minutes with no acknowledgement whatsoever from the staff. Couldn't be worse. read more

Great place to get a bike and they'll help you out without trying to sell ya something you don't need. Also they're at Black Mountain BMX during the races to fix ya up when u need it. read more

Gordy's Bicycles - Some trike I came across inside - Bikes Near Me - Phoenix, Arizona

I want to thank the staff at Gordy's for the excellent service. They went for and above what I could have ever expected when it came to tracking down my new pk big ripper bike. When I called to see if they had one in stock about a month ago they didn't, but put me on a list if one came in, they said they would call. To make a long story short it came in about a month later and true to their word the assembled the bike and called right away. Thank you for such great service. Totally looking forward to doing business with again. read more

I found Gordy's on the Yelp app when I needed to get a wheel straightened for my wife's bicycle. I took the wheel in and spoke with Cindy, who is awesome!! She was friendly and knowledgeable, and answered my inquiry. I left the wheel with them on Friday morning and was told it should be done on Monday. Well, that part was incorrect.....I didn't make it back home!! They contacted me within 15 minutes that the work was complete!! I returned to the store, picked up the wheel, and am very pleased with the quality of the work, the price, and especially the time it took to complete it!!! Gordy's also has riding apparel, parts, accessories, and tons more! I have found the go-to bike shop for myself and my family!! Give them a try!! read more

Absolutely nothing there in the $200-$500 range. Staff was helpful but extremely limited supply was a huge downfall.

I am so thankful to RJ. He made it possible for me to buy the bike I have been wanting for so long (3yrs to be exact). I am so happy with my new trike. Dealing with balance issues this was really my only option if I wanted a bike but I couldn't afford it. Thank you so much guys for everything. It was a pleasure doing business with you. read more

Gordy's Bicycles - I love my new trike. Thank you RJ for everything. - Bikes Near Me - Phoenix, Arizona

My son found an Aaron Ross bike online that he was obsessed with. Called Gordys to see if they could track one down. Turns out that specific model was not even out yet. I left my number and was thrilled they called to tell me they had found one and were holding it for me. Best birthday present ever!i have also purchased a top of the line scooter and have had the bike serviced there several times. Everything has been done in a timely manner and the people that work there are super nice. read more

Gordy's Bicycles - My son and his Aaron Ross bike from Gordys - Bikes Near Me - Phoenix, Arizona

Personalized service - called2ask a ?,went in2store,guy remembered me from phone,called back2ask another?,guy remembered me&knew exactly what I was talking about. Can't complain about price either(less than$5 total proves no price gouging!) The ONLY reason I held back 1star is there was room 4 improvement,efficiency-wise. When we walked in everybody-and I mean everybody:@least3employees&4-8 customers coming&going-was in the back of the store,in the svc area. Nobody up front minding the register and/or providing initial information/customer svc. Having a person@the register would've allowed me2ask4my part&get in&out of there in a jiffy,rather than wait for 15-20 minutes. No question: overall positive experience! I will return&support what appears 2 be a locally owned business! read more

Horrible customer service and overall lack of knowledge! Save your money and go to a real bike shop!

This place is awesome. Gordy's has been there for my husband when he raced as a boy and is still up and running now that our son is racing. Gordy's does a fantastic job with the service and prices. It is a one of a kind place for BMX racers and supporters alike. I know some people like to complain about pricing, but they are the only shop in town, they know what you need if you need anything, and they will service it for you in house. Go support your local BMX shop and go to Gordy's! read more

Very helpful, originally came in to buy a 26" bike. They helped me make a better decision, recommended other bike options and sizes like 24" and 22". I ended up buying a fitbikeco BF22 and I'm very happy with the recommendation from what I originally wanted. Everyone was very helpful and knowledgable. Ask for Gary he helped me all the way through making a better pick. Thanks read more

Great bike shop! I was looking for a specific tire made by Freedom Thickslicks. I asked if they carried the tire,they didn't carry in their normal assortment. The sales associate offered to order them for me and price match online too. Great service from a brick and mortar! read more

Gordy's Bicycles - Bikes Near Me - Phoenix, Arizona

I have now had 3 bad experiences at Gordy's so I think I will go ahead and assign the sad "one star". 1st experience: My husband drops off a bike for repairs and pays up front. I pick up the bike a week later and get charged the same amount - as they claimed he had not paid for it. Sure enough I found I'd been charged twice for the same work. I told them this when I went back in for bad experience number 2 and they had no interest in fixing the previous mix up. 2nd experience: I brought in a bike for repairs and also wanted to purchase a brand new bike. They make a ticket for the little bike I brought in and don't ever take it back. It took FOREVER for the person to process the new bike for me - mostly because he kept talking to people. He kept disappearing and seemed kind of lost as well. At the end, I've purchased a new bike and they say they will come and help me load it into the truck. It's a large men's mountain bike and had my bag and small child with me. The sales guy actually starts talking to a customer as he is walking back to get the bike for me and never comes back! I'm not sure if he had a massive attention deficit issue or what but then he (and an employee that is just standing around doing nothing) see me trying to keep ahold of my kiddo, my purse, and steer a bike that is way to big for me (because it was a gift) out of the store. And no one offered to help at all. I felt that was a big slap in the face when I've just purchased the bike, talk about buyer's remorse. ALSO, just to drop off the bike for repairs and to purchase a new bike (which I knew which one I wanted when I walked in the door and didn't need anytime to think it over) took ALMOST TWO HOURS! Had I not been SO desperate to get out of that place, I would have asked them to just return it because they were so incredibly rude immediately after I gave them the money for the new bike. 3rd (AND FINAL) experience: My husband goes to pick up the bike that was repaired (at least it was suppose to be repaired). They can't find it. He is there for almost an hour and after they find it, low and behold, nothing had been done to the bike. I think that they probably do good work on bikes (if they get around to doing it), as in, they are probably good at the "hands on" part of the work and if you don't mind waiting for lengthy periods of time AND if they don't lose your bike.... THEN you may find them to be a good fit. But they are horribly unorganized and have serious customer service issues. -- To clarify, they have never been rude, just painful unorganized and they have no sense of urgency or appropriate professional courtesy. read more