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    M & R Sportswear

    1.0 (1 review)

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    6 years ago

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    Kohl's - actual image WITH sticker pack intact on front at left

    Kohl's

    2.9(55 reviews)
    4.1 mi
    $$

    Kohls has the worst customer service ever. The worst of any department store I have ever been tool…read moreEven Walmart is better and I hate them. That is saying a lot for sure. And, I am usually pretty easy to please working in service related professions for 40 years, Are they in chapter 11? I feel bad for the representatives working at this store and for such a bad company. If it wasn't for the fact I have been looking for work pants for three years and no one makes them except these amazing pants by Vera Wang and only available at Kohls I would never walk into a Kohls ever again. I held for an hour on the phone this week to fix a credit card issue. I had a lot of Kohls cash I did not want to waste. The staff cannot get through either with any issues. They got hung up on twice and said they have to hold an hour even as an associate, which is very odd. How do they help customers? When they ring it up no message even comes up or code to say what is wrong so the staff does not even know what the issue is. After an hour on hold, no live chat, no email, no way to get help except call, the woman who answered was so rude I was shocked. She also did not speak english so I had no idea what she was saying half the time. She assured me my card was fixed and promised me no more problems which was a lie. I tried to use my new Kohls cash online and the same thing happened. Is it a scam so one does not get to use their Kohls cash? At the end of the call she said, "well we have 500 calls on hold in cue so too bad." What???????? I totally understood that comment, Also, tonight I tried to live chat and the agent hung up on me after telling me I had to call again and they would not help me. What the heck is wrong with this company? Call again and hold for over an hour? Ridiculous Kohls. Get your act together. And they have no email message option to use. When I asked them to credit me my time and for those lost Kohls Cash coupons I was told no. Again as a customer service manager this appalled me. I am shocked at the horrendous service. How do they stay open? Also, why is the dressing rooms always so disgustingly filfthy? I mean big chunks of gross and disgusting dust and who knows what balls and wads in the rooms. YUK! i am afraid to ask what they are and they are always there????????????????????????????? The sales agent said they fired all the cleaning people ewwwwhhhh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I guess i wil have to check out Vera's higher end boutiques when in NYC for her wonderful pants.

    Trying to shop and look around and every where i went this lady worker following me everywhere…read more Making me feel so uncomfortable. I almost left my cart and didnt buy anything. She looked like a manager.

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    M & R Sportswear - womenscloth - Updated May 2026

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