As a close neighbor in our shared office park, we decided to give M & R Sportswear a chance at printing some work shirts for our staff. While it seemed like it was going to be an easy and satisfactory transaction, it ended up being far from that.
Walt was nice and helpful during design process. Providing examples of shirts we could select from for our printing project, and including our artwork creation with our order. Even providing some advice on the type of shirt that would best satisfy our employees needs and preferences. Unfortunately this level of service did not continue once we paid for the shirt order. Which we did so in full, in advance of the printing.
After payment, we heard nothing about our project for three weeks. We had to follow up with Walt to even get an update on our project. To which point he simply said he would print them the next day. We believed we would see the first printed shirt for sample for approval, but were given two boxes of a completed order instead. Had we seen what our final product would look like before the job was processed, we would have never approved it for completion. He simply brought the boxes over, and left them in our reception area.
Upon opening our order, we could instantly see the shirts were not up to a reasonable quality standard. Walt had done a very poor quality print on our shirt order, falling very short of previous shirt prints we had done for our staff. Areas of our logo artwork were left looking faded right out of the box, and some of the shirts have spots with no ink at all. Holding the shirts to the light, you can easily see right through the print, and any stretch of the material completely distorts the image.
When we contacted Walt to remedy the situation, but his response was that our order was perfect, and to enjoy the shirts. We responded with our disagreement on his assessment, and requested a refund on our purchase. To which he responded that since we were not experts in textiles, that he would not accept our position on the project.
We will certainly not be coming back to M & R Sportswear for our future shirt printing needs, and recommend you take a look at other options before you decide to. read more
