I have been a customer of Southwest Bikes for about 20 years, I have never been given bad advice or pressured to buy anything. They are honest hard working folks, professional and committed to customer service. I have been to other shops occasionally but Jeff and Mike make me feel like a friend not just a customer. I give this shop my highest recommendation read more

I almost never leave online reviews, but SWB has earned a shoutout. I took my Bacchetta Bella recumbent in to SWB for some long overdue maintenance and a minor but confounding steering issue. I paid for a tuneup and got what feels closer to a rebuild; it looks, feels, and rides like a new bike. My concern that anywhere other than a specialty recumbent shop might not properly service my Bacchetta was off the mark. Great people, great service, fair prices. SWB will be my go-to bike shop as long as I'm on the pedals. read more

Came in with two flat tires and the team helped me immediately with the repair. I also purchased a pair of gloves and brake pads. Great septic gear and the prices are very fair. Thanks for helping me out of jam and getting me back on my bike that day! read more

I bought a trek bike from them a few months ago and have put on 325 miles already. I would recommend anyone interested in biking to go to the store and take a look at the many bikes that they have! read more

Southwest Bicycles - This is a fast and very comfortable trek bike! - Bikes Near Me - Peoria, Arizona

Unfortunately, this business does not understand the legal implications of accepting a service request from someone with younger onset Alzheimer's, without contacting POAs (powers of attorney). And yes, the shop owner was aware of my husband's Alz diagnosis prior to accepting the service request. My neighbor Greg, who I asked to leave our family alone in February 2025, took my ill husband with younger Alz and his bike in to this shop in July 2025. The neighbor struck a deal with my husband's mother to pay for the service. As my husband's medical power of attorney (btw he has a court appointed conservator for financials), I was never informed. When my 5yo daughter and I got home, my husband had no idea where his bike, his backpack, or his cell phone were. All was lost in the time that I went to have lunch and pick up my daughter from kindergarten. On our wild goose chase that evening when I should've been helping my daughter with homework, brushing teeth, and evening routine, we found his bike at this bike shop, and then my husband vaguely recalled some intervention by our dirty gossip-Gabby, Nosey Nancy neighbor Greg who refuses to leave our family alone. Little did the shop owner realize that our family had been in legal battles with my husband's aggressive horrible mother for 3 years. She has lost every futile battle, yet she keeps trying. Her latest failed attempt involves threats of legal action regarding my daughter. So the neighbor Greg striking a deal for my husband's mother to pay for his bike? No. Not allowed. My husband's conservator even refuses to answer his mother's calls due to her belligerence. So unfortunately, this shop should educate themselves on accepting service requests from persons with Alzheimer's, and understanding that you need to communicate with the POA prior to service acceptance. The outcome: I accepted the invoice and paid from our marital account, even though I never (nor did the conservator) requested or agreed to this service. EDITED TO ADD: When we all came in for me to pay and pick up his bike, I asked the shop owner "do you know he has Alzheimer's?" he said YES. So please, if you are a business owner and you knowingly accept a service request from someone with a severe cognitive impairment, you MUST ask for POAs to ensure this is the right decision for that person. Someone told me "what are you supposed to do when someone with Alzheimer's has a broken bike?" You find the Medical and/or Financial POA for that person and work as a TEAM. You don't take matters into your own hands - this is literal exploitation of a vulnerable adult. Fortunately for us, my husband is now placed in memory care so he cannot be exploited, and so we don't end up with wild goose chases around town when I need to be working and raising my daughter on my own. Shame on everyone involved who caused confusion in my husband and harm to our family. read more

I was actually here for an MS charity fundraiser, but of course I had to check out the store. Really friendly and knowledgeable staff, a TON of awesome bikes and a load of sweet gear. They also offer things like bike fits. Easy parking outside. Highly recommended! read more

The service was good and good recommendations after service and good advice. Prices were fair and clean place.

First time visit to leave my old Bianchi Grizzly mountain bike for bottom bracket maintenance as it had gone dry of lube. They updated it to cartridge bearings and it made a huge difference. It runs super smooth now. I felt the bill was reasonable as well. Really a good experience. Remember folks, everything is more expensivde these days and "cheap" is a thing of the past. Highly recommend this shop. read more

https://strava.app.link/Ca8LAu40rTb Thanks guys! Probably almost 4 years since I got on my bike. I brought it in for new tubes and tires and you performed a safety inspection, adjusted brakes, gears and lubed the chain, even dusted the seat off when you took it for a test ride! I can't thank you enough! I certainly will be back for accessories and additional maintenance, maybe one day a new bike! Thanks for all you do! read more

I had a flat tire and they replaced the inner tube while I waited. The cost was really reasonable and the service was excellent. They also have a great selection of bicycles and accessories too. I pass a few bike shops on the way to this one. They are that good. Highly recommended. read more

I had a delivery there and while I was unloading I happened to have a question about my bike not going into a certain gear. Not only did he help me with a couple key components to check he also offered to fix it free of charge if I ever brought it in. So I did have to get going but I appreciated his time so much that I wanted to buy another bike on the spot but I had to go back work. My point is, go in for a question and you may come out with a bike with their hospitality, worst is you'll come out with some new knowledge and there is no knowledge that is not power, Waldo Emerson said that. Dave is the best. Thank you. read more

Just had work done on my Trek 2011 X-Cal. Very professional service and fair prices. Answered all of my questions and kept me in the loop. My bike runs awesome now. Would highly recommend this company. read more

Shout out to Jake and SWB for the great customer service and newly purchased 2024 Trek Roscoe 6. Phenomenal bike and service! I would highly recommend this place to anyone! read more

Southwest Bicycles - 2024 Trek Roscoe 6 - Bikes Near Me - Peoria, Arizona

Excellent Service and such a friendly staff. They did a tune-up and some upgrades for me and not only was it fast turn-around but everyone I met at the shop was so nice! read more

I had dropped in to replace my broken pedal and crank with the new parts I had. Store staff were very helpful and professional and charged $20 which is very reasonable. Would surely suggest this shop to all. read more

Service and honesty is their moto. Luke was the technician that handled my repair and was the best. Like I said very honest, sincere, knowledgeable and caring. I will go to them for all my bicycle needs! read more

Southwest Bicycles - Great selection of bikes and accessories. - Bikes Near Me - Peoria, Arizona

Great shop and friendly staff. Came in with a puncture to my back tire. With the shop closing within a few hours, they were able to fix and upgrade my tire. I was told my hub was loose and to come back in the next day and they fixed it for no cost. Definitely coming back when needs come up. read more

Very nice people and great service, I highly recommend, and I will be giving them business in the future

Very friendly and extremely knowledgeable about all brand of bikes. Best service in the Valley and always there to assist me ! Thanks SWB read more

Southwest Bicycles - New Madone Special ordee fro SWB - Bikes Near Me - Peoria, Arizona

I recommend SWB for their friendly (and patient) staff. They are very knowledgeable and professional. I was very impressed with Nick so I can back the next day to ask some more questions. Nick was off so Russ helped me out. Russ was also cool and patient. He explained a lot to me as I'm somewhat new to these higher end mtb's. We ended up purchasing a Precaliber 24 for my son. I enjoyed the time there and the discussion about the designs of the various models for myself as well. They didn't have the Trek I was interested in so they had just received a shipment and they built it for me to test ride. I test rode it and had Russ modify some which he did quickly. I ended up loving the ride and bought a new 2020 Trek Roscoe 7. read more

I'm glad I live close to this bike shop! They are always eager to help, check on more than what you expect and stand behind their work. I totally TRUST them with taking care of the maintenance on my bike!! THANK YOU!! read more

I cannot rate this establishment highly enough. I took my Electra Townie in for service last week after nearly 10 years. What I got back was a transition! My bike rode like new, I was pleasantly surprised what they were able to do with it. It is a real pleasure to find a business that does such incredible work. Reasonable prices and the friendliest staff. Thank you Southwest Bicycles for returning the joy to my Townie!! read more

Trying to find a place to buy a bike = pretty easy. Trying to find a place to buy a bike AND that will give amazing service when needed that you can trust = Not so easy. If you're like me this is the place to visit to serve both your sales and service needs. Let's face it...every bike needs work at some point and unless your a DIY person it gets complicated. I met with Jeff- he was extremely helpful. read more

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Amazing staff! They never pressure you into anything and always have you safety and wants in mind. Very friendly and helpful even if you have a simple question or a complicated when they will walk you through anything you need! We go to them for any and everything bike related. And their store is along a bike path so sometimes when we need a tube, they're right there! read more

Jeff and his entire crew are fantastic! I purchased my bike from Southwest Bicycles about a year and a half ago and the process was flawless. They taught this "newbie" bike handling and even how to change my tires. I have never been stranded by a flat because of the time they took to teach me. They take into account each person's need and skill level. It's all honest and helpful advice and feedback. Times are crazy with Covid and everyone is on a bike now, but they always take the time to answer questions if I have any. Plus they always have what I need in stock, even through Covid. I love this shop. I lover their team. SWB fan for life. read more

I want to give five stars again. I posted a not so nice review after getting frustrated at a long repair, but honestly it was not fair to blame the shop because everything seems to be in short supply! Jeff and the team got all over my concern, came up with a solution. I even scheduled a second road bike for a thorough tune. Honestly, these folks know what they are doing. read more

I cannot thank this shop enough. My partner is a competitive triathlete and her brake cable ended up taking a turn for the worse at 4:30pm on a Saturday night (with a triathlon first thing the next morning and the bike shop closing at 5pm). While we are competent in doing some quick repairs, this was not something we were going to be able to fix with the race being the next morning (or probably fix in general ). Throwing the bike in the car, I rushed over to this shop and called them a few minutes prior to my arrival. They let me know that although it was close to closing time for the store, they would take a look at the bike and try to fix it if possible. Again, I CANNOT thank this shop enough. They were able to fix the bike cable in less than 30 minutes and were so happy to help. Even such a small repair changed the course of race day, and while it may seem insignificant to some... it means everything to have people that are willing to help in a time of complete chaos. I wish I could thank them again and again. They have literally SAVED the day. Thank you Southwest Bicycles! read more

I've been to this place 4 times and have always been treated well, especially by Nick, who today looked at my bike fit and made an adjustment gratis. Can confirm no bike specialty shop attitude here, just good and knowledgeable service. read more

The staff at Southwest are a likable and helpful bunch. My husband and sons ride mountain bikes hard and break them often and it's great to know we have a good group of mechanics that can help diagnose what the heck they did. They'll even teach my husband occasionally how to fix what he did since we have a stable of bikes and bike pets that grows every time my husband leaves the house. Recommend this shop to anyone looking for good service or to buy a bike in the NW valley! read more

This experience was awesome, with the employees were super nice, funny, and always were on top of what they needed to get done. I came in to get a trek marlin witch this was one of the few bike shops in the valley to have it, I walked right in they greeted me and showed me around, and there in the front was the bike I wanted. They told me every fact and things I need to know about it, and when I need to service it. Once I got the bike he rung it up and in under 10 min I was out of the store with a new bike. Again I highly recommend and the staff there were amazing. Thank you all employees at southwest bicycle, and I will come back! read more

Southwest Bicycles - The trek I got with the amazing staff there!!! - Bikes Near Me - Peoria, Arizona

It's a small, very nice shop. The bike prices are reasonable and everyone was very friendly and helpful. There's a small but good selection of accessories and parts. We didn't use the service department, but saw lots of bikes there so they do seem to be popular. read more

I'm so happy this bike shop is still around! Great service. Awesome staff. I recently moved back to AZ and needed my bike repaired. I knew exactly where I wanted to go! Thank you for always taking good care of my bike!!! My go to shop!! read more

I want to express my sincere gratitude to Jeff for working with me and finding a solution for my limited range of motion. I have had severe injuries due to an accident 15 years ago and I have not been able to ride a bike for over 8 years due to knee damage and surgeries. Jeff worked with me to find a solution. I am beyond thrilled to once again be able to ride a bike. read more

Great service, decent amount of stock, prices seem a bit high. The manager helped us with locals trails and provided a free map. He also said he provides water for cyclists that use the trail that runs behind his shop. read more

I replaced my brake pads and couldn't get the rear to pump up so I took it in to SWB on Saturday. They let me know the brake levers were recalled by SRAM and offered to replace them both for free under the recall. Originally they said it would be ready on Thursday but since I was leaving for The Whiskey I needed it on Tuesday. Just the kind of stress I need before a big race. They called at 11am Tuesday to tell me it was done. And they cleaned up the cable routing! Great job under a critical schedule. read more

This review is strictly for Jeff at Southwest Bicycles. Here's the short story... I was road bike sprinting "Lance" HARD & when my gears/chain slipped I crashed bad. I hit the road face first, knocked (the F) out, brokend helmet, yada yada yada. I never met Jeff before but when I woke up Jeff was there taking care of me and had gotten medical help ASAP. I re-met Jeff weeks later & he gave me closure to the events during & after the crash. A person like Jeff is not just another great bike shop guy, he's more like a first responder, a life saver in anyones time of need. I hope this review does not sound surpufulous. It comes from the heart with all sincerity. Jeff, again, I can never thank you enough fine Sir. read more

Went in with my husband to get his bike tire repaired. We left with so much more. Luke was beyond helpful. He taught us newbies how to change the tube on the bike, tips on how to check for holes, thorns, and other faults. In addition, he offered methods to finding trails suitable for all levels and ages as we also have two younger kids. All this and we didn't even have to ask. Luke is an example of customer service and displays his passion for this sport. We so appreciate his assistance and knowledge, this has sparked the excitement we needed to take this to involvement level we originally hoped. read more

It has been a few months and the bike bug has taken hold. My comfort bike was leaving me wanting more speed and power but my weight is currently above the recommended max for most road bikes including the Domane 4 or 5 series I'm drooling over. So I sold my shift and picked up a used hybrid to keep me losing and exercising. It was not a manufacturer that SWB sells but I've learned to like this store so my wife and keep coming back. Jeff has helped me with my 10 year old Sirrus twice including giving me only what I needed. Once I just needed a puncture resistant tube instead of a higher quality tire. Another time my chain kept dropping when I'd switch to the lowest ring on the chainset. If Jeff wanted he probably could've sold me a chainset but instead just kept me riding by making a simple (for him) repair. While coming in he helped me with sunglasses when I was tired of cheap frames breaking. I came in looking at a pair of Tifosi glasses but he suggested another pair. My saddle was a bit too narrow and I was looking for a change. I was staring at a Bontrager saddle and he handed me a Serfas that was cheaper and will hopefully fit my body and riding style better. He even told my wife to try adjusting her bike first before replacing her saddle. This is not a store or an owner out to make a quick buck. This is a local business and an owner that wants lifelong and happy customers. Currently I am down 22 lbs. I need to drop at least 47 more to get under the suggested weight limit for a carbon frame bike. There is a part of me interested in a particular bike that SWB does not carry. But after the past few months I am more interested in buying from here. So in about 20-30 weeks I hopefully will get to try out a Domane 4 or 5 series and start doing things I've always thought were impossible.... like hopefully a century ride next spring. read more

It's not a huge shop, and it's tucked away in a strip mall, but it's definitely worth your time to stop in. Jeff was very helpful and knowledgeable, and the pricing of the bikes was in line with my research. I was able to try out a few bikes in the huge parking lot behind the shop, which helped my decision process. Free tuneups for life when you buy from here as well. Stop in if you're in the market for a bike. read more

I first found southwest bicycles when I needed a cone wrench for my Specialized Sirrus they only had one in stock and held it behind the counter overnight since I was driving 40 miles to them. A month later I was in the market to get a new bike and after having a less than stellar experience at a Specialized dealer I decided to stop in and see if they had something that interested me. Everyone was again very friendly and helpful, because of this I am now a Trek rider. They took the time to explain how my ride will be different now that I have done a serious upgrade in the class of bike, and set everything up immediately for me. I left a Trek rider with all the toys I wanted and looking slick. These guys are Aces in my book. read more