My neighbor Mr. G is starting his first jobs. Earning what I think is pretty good money. Got first jobs im the USA? what do you do? Spend Money! Mr. G's first desire? He blew one payday 100% taking his friends on a bowling? Eating? Game playing spree? I'm not sure. This time he wanted a bike. Wheels. Transportation. Independence. For weeks he's talked about when he gets paid and his new bike. Would I help him pick it up? We scoped out a nearby bike shop. He switched to a pawn shop on his bus route home. Today was Thursday Sit and Chat, 2:30-4 pm Corner on the Market. He loves it because people enjoy him. Plus food and Independence! On the journey home was Grey Matter Bike Shop. We stopped to investigate. You donate a bike, they refurb it. Proceeds from used bike sales are donated to Barrow Neurologic Hospital. The owner's son died from brain cancer. Barrow treated him. The owner is paying back by healing old bicycles and donating the profit.. They also have a full showroom of fine electric and pedal powered bicycles at standard pricing. Plus excellent repair and service staff. Mr. G wanted a bike with a wide, comfortable seat. Sit and Chat Dave advised him to pick a bike short enough to not injure his groin areas when putting both feet on the pavement. We found a One Speed coaster brake cruiser, semi-fat tires. Simple to ride and repair. Wide, supportive seat. Built for comfort. Nearly new, brand new rear tire. $125.00. We pick it up tomorrow ar 10 am. read more

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Finally a bike shop I feel like I can trust. Unlike the bike shop around the corner(Landis) they are not jerks here, nor do they think they are above you because you don't ride a Pivot(one can dream though). Took my recent build bike to them to finish it off. Quoted me pretty in par with other bike shops and was done the next day. Although I do wish I had specified to cut my cables as they are a bit long. Oh well. read more

I messaged the business a day before, inquiring about tandem bikes, and I was able to come and rent one next day. We got there around 1pm and they close at 4 so we rented it for 4 hours which was $25. (It was either 4 hours or full day for $45 and we knew we didn't want it for a full day). Regardless I think the price is pretty reasonable imo. Everyone there was friendly and loved that they did a thorough inspection before renting it out to me to make sure nothing was wrong with the bike. I will come back here if I ever needed to rent a bike again. read more

GMF Bicycle Shop - Tandem cruiser bike - Bike Repair/Maintenance Near Me - Phoenix, Arizona

RUN DONT WALK (or ride, do you). Customer service is key here. Remarkable service with a focus on you as the priority not a sale. Took a tumble in Hance park on Saturday and thought I had destroyed my brooks bike seat. There goes $150 bucks right? WRONG! I walked in and told them what happened after going to a previous bike shop that told me I was completely screwed. They got inventive and used a tool meant for gram adjustments and were able to align my seat perfectly. No charge might I as. I was also appreciative if there service I bought a water bottle mount and new pedals just to give them my money. They then tuned up my bike and made sure I was good to hit the road. These guys are a real class act. read more

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This is one of the best bike shops I've ever been to. The staff is knowledgeable, helpful, and not at all pretentious. I needed a repair and it was completed quickly and at a reasonable cost. I will definitely be coming back, and passing other bike shops to go to GMF. read more

I heart this bike shop. I wanted to buy an affordable bike with a toddler trailer over the black Friday weekend. I called and spoke to Mike, who got me hooked up with everything I needed at a reasonable sale price! He even delivered the bike later that day (for a small additional fee). It was friendly, fast service. I would highly recommend this bike shop if anyone is in the market for a new bike! read more

(7th Ave location) Mike was extremely rude and performed services I did not ask for. I walked in for tubes and tires (2 bikes) was quoted 2 day turn around. I told Mike I'd buy the tubes and tires instead. He convinced me to leave them for him to do (chains also). When I returned Friday I was hit with a $350 bill!!!! Apparently Mike felt each bike needed a tune up and took the liberty of doing so at $85 a bike. I spoke with Erik the general manager who offered a $40 discount on the tune ups. Mike was very rude from the beginning. "I've got like 8 bikes before yours so it's going to take what it's going to take" when asked about turn around time. I tried this shop instead of Landis because they are a non profit, never again. read more

GMF Bicycle Shop - 7th Ave location (no reviews?) - Bike Repair/Maintenance Near Me - Phoenix, Arizona

Easy to find. Their team, especially Christian provided superior service. This was my first visit. I was referred by a neighbor. Christian jumped up and welcomed me and addressed the services that my bike needed and offered to get working on it while I waited. I purchased two new tires with my Yelp checkin 10% discount. The bike was waiting for me the following day at opening time, and they even offered to help me load my bike for the ride home. GMF is definitely my new go to bike store. When I'm ready for my e bike (the time is coming) this is where I will purchase it. Thanks GMF. read more

Extremely knowledgeable and their service was extremely efficient! Listen to my needs and concerns thus I am very satisfied with my multi visits at this bike shop. read more

GMF Bicycle Shop - A photo of my trek 7.5 flex - Bike Repair/Maintenance Near Me - Phoenix, Arizona

A great bicycle shop. Very knowledgeable technicians, and they had some older parts that I could not find anywhere else. I highly recommend this shop. read more

I live 1 block from this shop and I own many bikes, some electric conversions, and a couple specialty e-bikes. Even though I have a pretty full fledged bike shop in my garage, my wife and I used to bring our bikes here for quick repairs, tune ups, etc., since it is so close. I have around 10 invoices from this shop since they opened. We like to support small local businesses, love having a walk-able bike shop and like the charity aspect of this shop, which is why it pains me to leave this negative review and pull my support 100% from the shop. We were heading out on a ride yesterday when she got a flat tire really close to the shop, so we popped in around 5:30pm and asked if they could swap the tube. My wife's bike is Brompton Electric with a front hub motor. Mike noted right away that it's a special tube and he's not sure if he has it. We told him we have spares at home and can bring one, but then after some looking he said without a doubt they have that tube, and even gave us options for a thorn resistant tube! We have a lot of issues with these tubes so she said yes to thorn resistant, since we don't have those at home. He asked if he could work on it tomorrow, and we said sure, left him with the bike and walked the ~2000 feet home. Fast forward to the next day, my wife gets an invoice via text for $84, no itemization, though it says $0 in the labor field. They say that the tube is special and they don't have one and can order it, or she can come pick up the bike. She grabs an extra tube from our home stash and heads over to just get the normal tube swapped in for the $20 she's spent in the past at this shop for this service. When she gets to the shop Mike tells her that he had to take the whole bike apart to get to the tube to learn the specs, even though previously he had said they have that tube, in thorn resistant no less, and as a result there will be a labor charge, even though they did not fix the tube. You can find videos on YouTube that have the rear wheel of any Brompton off in about 10 seconds. Brompton, like every other AAA bike manufacturer, publishes the complete specs for all of their bikes online, down to the tube size. If I didn't know what I was looking at, or I thought I had to tear down an entire bike to get to the inner-tube, I might look it up before spending the labor, and I would not charge my customer for my lack of knowledge. Alternatively, you can deflate a tire, pop out one sidewall, then pull the tube out of the wheel without ever detaching it to learn the tube size definitively. Additionally, my wife was informed that the tube install service is now $45 dollars for electric bikes. This particular bike is a front wheel hub electric, the rear wheel has no e-bike components on it. It's just a regular wheel. There would not have been any reason to take the whole bike apart. I'm concerned that customers are getting charged hidden labor costs, and getting gouged for using e-bikes, many of which are no more complex than your average bike. We used to refer our Airbnb customers, our neighbors, and anyone who will listen to this shop. We can no longer recommend it to anyone, and have removed it from all of our social accounts and Airbnb listings. Landis Cyclery is just down the street, they they don't have any issues like this. read more

I've been to this shop 4 times in the last 4 months. On each and every visit one of the management team hasn't been wearing a mask. EACH VISIT. Four out of four times. --This, despite large signs on their doors that no one will be admitted without masks.-- Today was the straw that broke the camel's back. A large 200+ pound man with grey hair and large gut, standing behind the counter is BELLOWING at the top of his lungs without a mask on. I left and sat in my car for 10 minutes to get away from this fool. When I returned, he was STILL BELLOWING without a mask on... ten minutes later! Can you imagine the aerosols spread throughout the shop at that point after TEN MINUTES OF YELLING and spewing his fine aerosols? Covid or no, this man who I'm told was the manager on duty today (OMFG) had easily spread his personal 'mist' throughout the shop. This is no joke folks. Any statistician would agree that sampling four out of four encounters with a 100% rate of managers NOT WEARING MASKS equals 100% as far as probability is concerned that when you go to this shop, one of the managers won't be wearing a mask (or hadn't been before you walked in), but worse, has the need to bellow like an actor in an amphitheater to the rest of the shop for extended periods of time -- all without a mask on. REMINDER that scientists have found that normal talking has been found to spread aerosols up to 18 feet! And that's normal talking... The only type of mist I ever want to encounter in Arizona is on an outdoor patio whil enjoying the desert scenery. I certainly don't want or need human-generated micro-aerosol mists when I'm standing in line in a tiny crowded shop. I also need to mention that, when he put his mask back on, he proceeded to cough quite significantly. I'm not talking a quick "ugh, ugh", I'm talking a prolonged cough and then clearing of the throat. GREAT. He could already be sick or a carrier.... such confidence that gave me in wanting to return to this shop for a fifth maskless encounter -- not. I'm sorry for this review, but the hypocrites who own this shop, who purport to be a health-minded enterprise (and give money to Barrows) need to be called out for their utter lack of decency when it comes to Covid and customer safety. Covid kills faster than brain tumors dudes and you'd be well advised to make your customers comfortable and walk your f'ing talk considering you have a bleeping sign right on the door. It's not the other customers you have to worry about here, it's the uncaring, unapologetic management. (See the owners response to my first review last July. Nothing has changed.) read more

For many years I thought these guys were the best bike shop I could hope for. The other day I went in there and there were five guys working. I stood around for about 5 minutes saying "hi", "hello", "can you help m?", with no response. I have been heavily considering buying a new bike to the tune of about $2500. I was going to buy it from them. Don't think so. read more

Very helpful took the time to help me make a decision on where to purchase a bicycle I highly recommend them great people I still haven't made up my mind on the bicycle but they're all about the same price so I'll be buying from these guys read more

GMF Bicycle Shop - Front door of Success - Bike Repair/Maintenance Near Me - Phoenix, Arizona

I have been to Gray Matter for purchases and service now multiple times, and I always leave so impressed by how knowledgeable, helpful and friendly the staff is. I'm definitely a bike novice and have been trying to bike more to get back in shape after Covid. Every time I have been there the staff have been understanding of whatever issue I was having that I needed help with (wrist pain while riding, trouble with clip in pedals, broken parts after crashing). I always feel recharged and ready to keep pedaling after stopping in there. Love supporting a local business, and I love the story behind the name of the business. If you haven't checked out Gray Matter, you're missing out. read more

Always a great vibe...and you are supporting a non-profit while getting in shape and enjoying your hobby. That is a win win. Staff is knowledgeable without being pushy. Patient to newbies. =) Support Local! read more

After being misquoted timelines 4 different times and 3 different iterations of calls from them to remind them what I was asking to have done (a repack of the bearings, new spokes and 2 new thorn resistant tubes)... I finally got my bike back 2 week's after the original timeline with a new wheel and instead of 2 new tubes they just put something in my existing tubes to guard against flats. However I did finally get my bike back...and then the next morning I woke up to a flat tire. One of the worst customer experiences I have ever had...from every person I talked to that didn't write anything down to the manager who said the focus has been on sales and not service and that he has raised the issue up the owner many times to no avail. read more

Great local shop. Everything about it is what I look for in a shop and Justin did not disappoint! Prices and service are excellent but the vibe is what will bring me back no matter how far I need to travel, as long as I am in the county read more

This shop is a definite recommend for all those looking for bikes to ride around town. They have some great economic choices, as well as higher end bicycles for sale. They stock both new and used bikes and it's all for a great cause, read more about what they do for the medical community on their website. The staff is extremely helpful and will help you decide what type of bike and size to ride. read more

GMF Bicycle Shop - GMF Bike Shop - Bike Repair/Maintenance Near Me - Phoenix, Arizona

Very rude customer service from Mike at the 7th Avenue location. Will be going to Landis down the street instead.

Great family bike shop with a great story behind what they do. I have bought 2 Marin bicycles here over the past 2 years. They have given great tune ups when needed and provide quick service when I have needed a flat tire fixed. read more

Grey Matter Rocks! I have taken my bike into the shop several times for maintenance and when shopping for accessories. Every time staff was polite, efficient, and pretty quick at delivering great service and or advice on products. They are sometimes very busy, but you won't be sorry that you have chosen Grey Matter. ‍ *follows CDC health guidelines read more

For some reason the person helping me out acted like the biggest wise a** on the planet not a fun experience.

We live close by and I had a flat so we stopped by.... They quickly became my go to spot from now on. They fixed up my tires, set me up with new grips and fixed up my gears like new in no time! I didn't even ask for the gears, the tech just did it on his own. read more

Go see Brandon! We'll not that one, a good guy named Brandon. We went to another store the day before and and we're just turned off at the lack of customer service. Brandon was not lacking in knowledge, options, and patience. My husband has not been on a bike for quite a while. He tried out a few bikes, helmets and accessories. I told Brandon that my husband was an upsellers dream. Not once did he try to sell him anything. It was education first then went through the pros and cons of each item. We are customers for life! read more

Quick and friendly service. Highly recommend this bike shop including for jogging stroller tubes. Thanks, guys!

Where do I start? Being scoffed at when walking in, being swarmed with employees not wearing masks, being shouted at even though we were feet away or the fact that no one called when our service was done and when we did they repeatedly could not find the last or first name, only could find it based on the color and description. We took in a vintage Schwinn that's been in my partners family since their grandfather and you're telling me that's all someone needed to know to pick it up? This place is disorganized, rude and I am appalled and disgusted by their "customer service." Will never be back and will never recommend. read more

Went into GMF shop needing some help with my tire today. Jason was super helpful and a pleasure to work with. He gave me a ton of good advice after solving the tire issue. Every other time I've been there the service has been great. I will definitely be back read more

These guys are awesome, brought my daughters bike in to replace a wheel. Friendly, knowledgeable, they are great. Will definitely be back.

Amazing service. I have purchased several used bikes here. I purchased my first new bike here 6 months ago and can't say enough good things about this place. All that and if you look at their cause in addition to being just a great company/organization. I can't imagine doing business with any other bike shop for years to come. read more

Unfortunate that I have to leave a poor review. Took my bike into the sister shop on 7th Ave for a tuneup. Wanted to give a new shop a try. Dropped my bike off and received a call back within an hour... was skeptical but picked it up and gave benefit of the doubt. Was clear that it did not receive a full tuneup... rather a spot check. Eric was gracious and let me bring it back in, I also decided to upgrade to new tires while I was in the shop. Once again, I felt my bike was spot repaired instead of fully tuned up; a bike wash was supposed to be included but I never received one, even upon reminding Eric. I consulted with Eric about new tires and decided on a change of size. Not his fault, but the tires were too large (some rubbing on fork) and had to bring the bike back a third time to swap down for size. I did receive a discount on the upgrade. But still, when taking the bike home, presta valve caps were missing and upon pumping the front tire the tube exploded (pinch flat... not properly installed). I wanted to like this place but felt that attention to detail was not given to service and my bike never left the shop fully serviced like I desired. read more

Easily the best place for all your bike needs. Great service, great bikes, always super helpful.

Took our bikes in there after having them in our garage for about five years and we pick them up and oh my God we have brand new bikes will refer this place to everybody great service and they do a really good job will be back every year for a tuneupBest service ever recommend to anybody in the neighborhood. read more

As a mother and a grandmother I cannot say enough good about this bicycle shop and its owner, Dave. After we had been trashed at Landis as NOT being up to their standards for buying a bike, a friend of mine recommended us to this bicycle shop. We were treated with so much kindness and with so much dignity by the owner and the staff that of course we had to buy a bike from them and we did. We have been back over the course of several years, to have the original bike repaired, and to purchase other bikes from them. If you are looking for the best bike shop in Phoenix, look no further. read more

Don't trust them 1. It is irrefutable they broke their word on a deal 2. In their consignments they do not give receipts and deal only in cash according to Mike 3. After they broke their word mike asked me to donate bikes to them, obviously wanting to make 100% profit 4. Do t count on getting a word in edgewise w mike. He constantly talks and interrupts you 5. The shop manager Erik Angermeier used to own the Slippery Pig. When he was there he substituted factory parts for cheaper parts on new bikes on us meaning you didn't get what you paid for. I was told this was his common practice. He will also bend your earNon stop about his ex wife read more

I was feeling good when I dropped the bike off. Not so much after I picked it up. One of the tires I ordered, which I was originally told was tubeless, was not tubeless. So they witched it out for a more expensive tire. Both tires do seem to have been installed correctly and they look good. So fine, good enough. Would have been 4 stars. However, I also ordered a wash and lube. In my haste to get back to work, on my lunch brake, I didn't check the bike to make sure that was done. DOH! Always check the work thoroughly before you leave the shop. The bike is filthy, still has dried sealant all over it and the chain doesn't appear to be lubed either. But I was definitely charged for both. What was going to be my new shop will now be a never again. Going back to Bike Barn or Exhale Bikes. read more

Eric gave me his undivided attention a few weeks ago at the start of a Saturday morning. He tweaked and tweaked my bike until I was comfortable. The bars were shorted, new grips were added. My seat was tilted just a smidge and I was given a quick coaching on proper positioning of my arms as to encourage proper posture. Trial biking is a new interest of mine and o am so great full for his time and attention to details to continue to foster my new addiction! read more

Always top of the line service that we receive here. Everyone is great but in particular Brandon, (he's who I've been in customer contact with the most) he's knowledgeable and has a willingness to help out and has even gone above in beyond just to make sure we've got what we've needed. 10 out of 10 read more

Always know their products and make useful suggestions. --attentive no matter your level of experience. Don't be afraid to ask beginner or advanced questions. They will know the answers. Great customer service. Fast service and reasonable repairs. I love supporting a worth while cause as well. read more

GMF is a great family owned bike shop. I recently purchased a Pivot Cycle through them at a time when getting a new bike is challenging due to supply delays. Mike and Erik went above and beyond to get me onto my new ride as quickly as possible. I recommend giving them a shot for a new bike, an upgrade or bike regular maintenance. Their mechanics will take good care of you. read more