Great and reliable service!! Amazing knowledgeable staff. Great location, bike selection and merchandise too

I want to start by saying that I don't often take the time to give reviews but for this business I had to make the time. I ordered a Kuat Pivot Pro x bike rack from the bicycle ranch online. I record an email from them stating my rack would be delivered in a couple days. The next day I got a call from the store asking if I wanted the rack assembled by the shop and delivered at no extra cost. I was like heck ya. The rack was delivered by "Paul" who explained the rack function with my wife and dropped off some extra swag. I couldn't believe it. This type of service you just don't see anymore. I will definitely be doing business with this shop in the future as i am an avid mountain biker with the scars to prove it. Thanks bicycle ranch for such a great experience! read more

Bicycle Ranch - Kuat piston pro x - Bikes Near Me - Scottsdale, Arizona

Love their service and the staff is awesome. I own a customer service business; therefore, I know great service when I experience it. I ride 4 to 5 days a week and this is where I go. read more

I've stopped in twice to get a bike that we were having a ton of trouble with putting together that we got for Christmas. We ended up needing a new pedal and after lots of back-and-forth with the company we purchased it from online, we just really needed some in person help! Both times I went in They were kind, friendly and extremely generous! They help me get my son's bike not only fixed, but totally assembled without any extra charge! Immensely grateful read more

I noticed the rear wheel on my road bike needed truing, so I brought it to the Ranch. Nick, who is always a gentleman took care of it on the spot. He also suggested I run a lower pressure which would take the stress off the wheel and give me a more comfortable ride. I'm old school and always ran the maximum pressure the tire could handle. He was right about it being a more comfortable ride, and I expect it will be better for the health of the wheel. I love this shop, they will always get my business! read more

After 22 years going there I won't anymore. They literally broke a frame in the vice, after inspecting and accepting the bike for repair, and then claimed in was already broken. It just went in for a crank bearing replacement, and it came out with massive chunks out of the old crank and a cracked frame. I posted the pictures they had them taken down. read more

The Bicycle Ranch team rocks! My son and I brought in an old beach cruiser that needed a little love, and they brought it back to life. We then gifted it to my mother-in-law. Thank you guys!!! read more

Bicycle Ranch - Bikes Near Me - Scottsdale, Arizona

Great shop! Dropped my bike off for a flat tire today and they replaced both tires and got me going in just a few hours. Struck up a conversation with one of the guys about a trek they had on display and his knowledge was outstanding!! Sent my buddy in that afternoon and he bought the trek I will definitely buy my next bike here!! Thanks! read more

BICYCLE RANCH-NICK (shop foreman) and MARKUS (owner) deserve a MILLION STARS! Today, we finally found what we have been searching for! The PERFECT, BEST BICYCLE SHOP IN ALL OF ARIZONA! Where have you been my whole life? Actually BR is a family owned business in Scottsdale for the last 15 years. A neighbor knew my husband had a love of mountain/road biking and he went on and on about BR. Evidently they have been going to BR for many years and have had the best care with buying new bikes, bringing in bikes for service and so much more. TODAY!! I would like to second my neighbors opinion. I couldn't wait to get home and write this review. My husband has many bikes and have yet to find the perfect bike shop. TODAY HE SAID WE DID! I am decently new to bicycling and wanted an electric pedal assist mountain bike so I can keep up with my husband's non electric bikes. My husband talked to the owner, Markus about options. Markus found us the perfect bike! TODAY!!! We went in and had the pleasure of visiting with NICK who was the deciding factor on not only buying the bicycle, but that we had truly found our forever bicycle shop to buy and maintain our bicycles. NICK WAS SOOOOOOOO KNOWLEDGEABLE, INFORMATIVE, SWEET AND HAD THE VERY BEST CUSTOMER SERVICE SKILLS of anyone (Yes anyone) I have ever dealt with. He knows more about bikes than the people who built my trek! lol I think so! He was also very helpful regarding explaining my new Trek Rail 5 Gen 2. Of course I test road it and so did my husband. Nick adjusted the front brake rotor and explained it. He was just super patient with a new rider but then was able to talk important over my head stuff with my husband. The BR was literally perfect! The only reason I wanted to leave was so I could write this review. I want everyone to know what an amazing shop this is. I also bought a bike stand. They have lots of great accessories, at great prices. They also have a huge supply of bicycles- all types and brands! The store itself is super impressive starting with the quality and quantity of bikes and then the icing on the cake which is the staff which are just ABSOLUTELY THE BEST IN THE BIZ! Nick spent so much time with me educating me on my new bike.THANK YOU, NICK! I also met several other people that worked there and all had the same outgoing customer service way! A gentleman was in there that sells a product called seal-it to BR and other bike shops. It is made locally in AZ! He was soooo sweet and before he left he gave us a container! We will definitely use that so we won't get a flat tire! What a generous, kind gesture. WOW! When we left, I felt like we had just met long lost family! I am going back to buy another bicycle so we can have an extra for when our kids visit. I will never even think of going anywhere else! I might add that we live closer to other bike shops, but BR in SCOTTSDALE is way worth the extra miles. BR has the perfect combination of bicycles, accessories, incredible owner that treats you like family and the best staff EVER! THANK YOU, NICK, MARKUS AND BICYCLE RANCH FOR THE BEST DAY EVER! I will never forget it. WE WILL SEE YOU SOON! read more

Bicycle Ranch - My new Trek Rail 5 Gen 2- LOVE! - Bikes Near Me - Scottsdale, Arizona

I had to bring my bike in for a Repair this week. Markus, the owner, and Nick, the shop foreman, took great care of us. They provide great customer service and are perfectionists. Markus takes customer service to a new level to make sure that his clients are fully satisfied. It is great to support a locally owned and operated business! read more

This store is my first choice for any bike repairs, service and for accessories. I bought my daughter a bike here and get all sorts of minor repairs and service. The workmanship is great and in my own opinion I'd just as soon have them replace flat tubes. Highly recommended. read more

Bicycle Ranch - Already a line at opening - Bikes Near Me - Scottsdale, Arizona

If I could give this shop 0 stars I would. I purchased my bike in February from them, took it in last weekend for a little tune-up, as well as inquiring about creaking coming from my bottom bracket. They did the tune-up, but failed to check for the creak. I took it back this weekend, 8/31, with the same creaking issue. The gentleman working the phones/desk took my bike for a spin to locate the creaking, and in that process adjusted my dropper post for his height. He came back after 3 minutes, saying he couldn't locate the creak, but my dropper post was "broken". It was working just fine before he rode it. So I take the bike in for a creaking bottom bracket and was told I need a new dropper? It doesn't make sense. I brought the bike to another shop, who basically told me the employee at Bicycle Ranch was the one who broke my dropper post cable. My dropper post is fine, just needed a new cable. It was fixed in 25 minutes at a different shop. I was told I needed a new dropper post when in reality it was just the cable that HE broke. The customer service has always been terrible, and this was the icing on the cake.I was treated like I didn't know anything about bicycles. I was told I need to spend money on something that the employee at the shop broke. I would strongly advise you to avoid this shop at all costs. read more

Great job working with my wife and I. Needed to get her set up with a new mountain bike and BR took care of us without any issues. Have been a customer for 20+ years. Highly recommend the BR team. read more

Don't bother with this place. Walked in on a Saturday afternoon on 9/19 and wasn't even acknowledged that I walked in. Did one look around the store and walked out. I guess a female doesn't warrant customer service. Plus they had no inventory. read more

Amazing service! I stopped in this past weekend to ask a question about my crank making creeky noises only being 4 months old. Lou knew exactly what it was and the fix. Ended up recommending a new bottom bracket and we got talking about a better front sprocket and gave me another recommending I get that as well for better chain grip. Took it out today for the first time and it rides better now than when I first took it out! Highly recommend this shop for service you can't get anywhere else! Thank you Lou! read more

Bicycle Ranch - 2019 Giant Trance 3 with new Wolf Toothe sprocket. - Bikes Near Me - Scottsdale, Arizona

Both my sons have Jetson electric bikes and the tubes within the tires seem to made from the same material as a ballon as they seem to pop every week. Most bike shops won't repair these they say they're a pain in the butt and not a "real" bike. This place not only took a man but repaired him in 20 minutes. This will be my go to from now on. Great work! read more

We purchased a gently used bike to donate to someone who needed it. The tires were flat, and we brought it into Bicycle Ranch for repair. Mason is the associate who helped us, and could not have been more friendly and helpful. We told him we were giving away the bike, so we didn't want to spend a ton of money. He helped us with getting a new tube in the tire, and adjusting the brakes. Because he was so helpful and friendly, we were thrilled we came to Bicycle Ranch for the repair. Mason has only been there for 4 months - but, he is definitely a keeper! read more

Brought my bike in around 5 PM for valve stem broken off in tubeless tire. My bike was ready at 10 AM opening time the next day. They replaced the stem and added sealant in both tires. Very clean job and reasonable price. read more

Called in and spoke to Mike, he was very pleasant on the phone. Explained to me there is a bit of a shortage of bikes, but they had a selection in stock for us to check out. When we arrived, he greeted us and was extremely knowledgable and very patient as we tried a handful of bikes and asked a lot of questions. It was actually a fun experience for my family as we all laughed and my kids pointed out "I didn't know mama could ride a bike!" Lol! Also, the store is clean and easy to navigate and the back parking lot is great for testing. We are very happy with the service of Bicycle Ranch and would recommend them to anyone looking for a new bike!! read more

You strive?? Well... the guy behind the counter couldn't be bothered from looking up from his phone when I asked for his help. He just said "what's up"? And kept staring at his phone. When I asked another employee what would be the most reliable phone holder for my mountain bike, he threw up his hands and said, "how should I know, I use a Garmin". He then started to walk away until I prodded him to please help me out. In the end, I told him not to worry about it that I would just find one on Amazon with good reviews. Again... Never in my life would I ever spend a nickel in this store. read more

The honest rating of this business would be 0/5 stars. I just called to inquire on inventory as I am preparing to make a several thousand dollar investment and was greeted by an incredibly unprofessional employee. The moment they answered the phone they yelled "Bicycle Ranch... hello. HELLO?!" I briefly described what I was looking for and halfway through talking the employee said "we don't have that" and hung up. The customer service is unprofessional and clearly indicates that this business does not want or deserve your hard earned money. Make the trip to Flat Tire Bike Shop, a company who cares about your business and you as a consumer. Edit: My review had nothing to do with inventory. It had to do with your poor customer service. Please take ownership and responsibility for delivering a poor customer experience outside of a sale. read more

Markus, I appreciate you responding but I can tell you that your sales people never mentioned the policy to me. But I don't appreciate the lack of honesty. I didn't use the bike and returned it the very next day. On your website it says : Returns If there's a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email. THE BIKE WAS EXACTLY ON THE SAME CONDITION AS WHEN I LEFT WITH IT THE DAY BEFORE, SO WHY WAS I CHARGED THE RESTOCKING FEE? Maybe your employee didn't read the policy? He tried to tell me that that didn't apply to Bicycles and then that he had already entered the Serial Number. Please at least be honest. read more

I want to thank Markus and the repair staff for always going above and beyond the norm when it comes to service. If I am in need of service or anything new for my bike or even a new bike, I will always go to Bicycle Ranch. I am a customer for life! The turn around time is awesome and the quality of work speaks for itself. Thank you again Markus ! If you need anything for your bike whether it is service, accessories or a new bike go see Marcus! read more

Horrible customer service. Avoid this place. Went in to buy a bike and was ignored for 20 minutes. Went back a second time after a friend said she ordered her daughter's bike there. The guy was rude and basically told me they only had two bikes available - both of which were huge men's bikes. I would rather drive to Tucson to buy a bike than give this shop my money. read more

I called in to get my chain replaced the other day. To much my surprise I believe it was Louie or Lou who checked out my bike. I disclosed that I have had it tuned up a couple of times. I still have problems with it shifting even after a couple of day after they tune it up. Well the chain is acceptable the problem was they never changed the cable because the screws are stripped in the handle that houses the cable. Well he adjusted it the best he could and it has been days now and it's working better that ever slight delay is the only issue. I appreciate what he did for me, lubed and a adjustments at no cost... they have my business from now on. This shop is awesome I have already referred this shop to others Keep up the awesome service read more

I needed a tire repaired for my granddaughters bike, it was an inexpensive bike with training wheels. I didn't know where to take it so I stopped in to the bicycle ranch. They had all these amazing bikes and accessories and I was embarrassed to come in with this discount store model for repair. They could not have been more helpful, they fixed the tire in just a few minutes and it was so reasonable. Btw they have a huge selection of every read more

Excellent place for bike services and repairs. Skilled, professional, fast, and friendly.

I have seen Bicycle Ranch for ions now and I have never gone in before this past Saturday. They are next to Target at FLW and the 101. I went in with my older Trek bike that I didn't buy there and I bought two new Trek Marlin 5's. One for me and one for my fiancé. The service from Cliff and Wade was amazing. I told Cliff what I was looking for and he took me right to the Trek bikes and told me exactly what would work for me. He didn't oversell me or even try to up-sell me. I was impressed at not only their knowledge, but much more important, their honesty. I ended up having my old bike serviced, which was done by Harry. He would call me back and show me the chain and tell me that I could still get some use out of it. I asked how much to replace it and it was under $20 and I asked him to replace it. He would tell me if a part was damaged and asked if I wanted it replaced. He wasn't assumptive as to start replacing everything. My total maintenance cost with multiple replaced parts was only $139. Harry adjusted the brakes, the gears, replaced a broken spoke, and got the bike back in tip top shape. I went to a competitor a few years ago that charged me around $400 for the maintenance and now I realized that I was taken. I highly recommend Bicycle Ranch. These people are all excited and passionate about bikes and sell quality products at very fair prices. I know because I Googled the prices to compare when I was there. The service was stellar and they told me what I needed, but also told me what I didn't need. If you are looking for a new bike or looking to get your old one serviced, I wouldn't go anywhere other than Bicycle Ranch. read more

Excellent customer service and all the staff is incredibly knowledgeable. Would highly recommend this shop to anyone looking to get a new bike, accessories or repairs done! read more

Great place to get ur bicycle repaired & they had a picture of George Hincapie on the wall !! I went to high school with him and his brother .. Small World read more

I have had my Cannondale in for service several times and have nothing bad to say. I am routinely greeted upon entry. I am able to have my bicycle checked in for service quickly. I really appreciate how they are adapting to the modern day by sending text messages regarding service updates including completion. I haven't ever found myself frustrated not being able to find what I was looking for. Great little shop in a convenient location. 10/10 read more

I went in thinking I needed to replace the gear shifters, but they recommended cleaning up the old ones and now they work like new. I appreciate the great service and not spending extra $$$! read more

They sold me my Giant Contend Ar 1 s AT MARKET. No shipping costs, etc... Thanks B.R.

We have purchased a few bikes from Bicycle Ranch over the past 12 years. We have always been more than pleased with their knowledge, friendliness and care for us as customers. Bicycle Ranch employees are passionate and pass their passion along to their customers. While we are "casual bike riders", their wide range of products they offer is impressive! We have purchased parts and products for our bikes from Bicycle Ranch and have been given great free advice on how to install. Their service area is extensive and the mechanics are very knowledgeable. I called today to request a serial number from one of our bikes (someone stole it from our backyard last night) and the gentleman on the phone was so patient and kind as he took the time out of work day to look up the information we needed for the police. We are committed customers for life! read more

I showed up at the store 30 minutes before closing. Only to have the store employee slam the door in my face and lock up to say that they are closing. All I needed was a bike chain for a beach cruiser. Never coming here again. read more

I love this place!! But I don't want anyone to go here for my own selfish reasons! Haha! But I also want them to succeed!!

I had a bike fitting with Jozsef. He was AWESOME. Listened to my goals and issues, analyzed my setup, and made fantastic changes to my position, seat height, and cleat position. My Achilles tightness has disappeared and I've gained 20 watts in my power output. HIGHLY recommend Jozsef for your bike fit needs. Oh, he's a former pro bike racer, humble in his achievements but 7-time consecutive national champion. He knows what he's doing. Don't go anywhere else. read more

Great service and all of the people working here are friendly and very helpful. I have come in for advice and for tune-ups on our family bikes. Our bikes are low to mid range in price and we get the basic tuneup, but they treat us just as good as the serious bikers. Their service is prompt and the techs are knowledgeable. read more

Flat tire the day before I planned a long ride in the morning. I brought in my front wheel on Friday afternoon. It was back in my hands and ready to ride on in less then 10 minutes. Cost about $26 and worth it. Thank you! You saved my weekend. read more

Great service at a great price my wife needed her brakes fixed and they did it within a few days for under $30. I would highly recommend bicycle Ranch in North Scottsdale perennial of your bike repair or bicycle needs. read more

Bicycle Ranch - Great service and price! Highly recommend. - Bikes Near Me - Scottsdale, Arizona