Very disappointing experience, especially after spending over $2,000 at this shop. My husband and I purchased around $2,100 worth of cycling gear, including bike computers, shoes, a bib for me, gels, and several other items. When we got home, we realized the bag containing my bib and gels was missing. We immediately checked the car and everything else, but it was nowhere to be found. My husband called the shop first, and unfortunately, he felt completely brushed off. There didn't seem to be much interest in helping us figure out what may have happened. I called back myself because I wanted to go through the receipt and see if there was any way they could check into it. One employee told me it was possible the items had accidentally been put back on the shelf and said he would look into it further and asked me to call back in a few days. When I followed up, I spoke with a different gentleman who immediately told me that there was no way the items would have been put back on the shelf. When I explained that another employee had specifically told me that was a possibility, he simply said the employee had "misspoken." The conflicting explanations were frustrating, and at no point did I feel like anyone was genuinely interested in helping us get to the bottom of what happened. Unfortunately, this matched our experience in the store as well. When we first walked in, no one greeted us or offered to help, and we spent quite a while looking around before someone finally assisted us. The overall atmosphere felt unfriendly and a little dismissive, as though we were inconveniencing the staff rather than customers making a significant purchase. I understand that mistakes can happen, and I wasn't expecting anyone to automatically replace missing merchandise without looking into the situation. What disappointed me most was the lack of concern, consistency, and willingness to help. After spending more than $2,000 in one visit, I would have expected at least a little more effort and basic customer service. There are plenty of other bike shops with knowledgeable, welcoming staff who make their customers feel valued. Unfortunately, based on this experience, we would not shop here again. read more

Excellent experience buying my new 2026 Specialized Crux Expert (AKA the 'Ozempic' of gravel bikes) from Steve and Cale! Top-notch customer service and communication made the purchase a breeze and got me out riding as quickly as possible. read more

Bicycle Haus - Bikes Near Me - Scottsdale, Arizona

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Can't thank these guys enough. From the start; ordering my new specialized mtb with Jake, to working with Chad & Craig to fix a couple hiccups with the bike during my first ride. You can tell this crew cares for their customers and really makes it a point to get you back on the road/trails in a timely manner. Would recommend to others and looking forward to the continued support from the shop! read more

Bicycle Haus - Bikes Near Me - Scottsdale, Arizona

Simply awesome customer service!!! Store well laid out. Well stocked items. Needed Axis batteries for Specialized MTB's for Eagle transmission shifters, and a battery cage. Got all three. From out of town, so Bicycle Haus was very helpful. Would recommend this bike shop to friends and family. read more

The crew at the Haus are friendly but more importantly they have the utmost knowledge. Shout out to Steve who fit me to my new bicycle. He is patient, thorough and got the fit perfect. Cannot recommend this place highly enough. read more

Jake not from State Farm. More then a bike shop, a Bicycle Haus. More then a service, a personalized make sure your taken care of so you can make it happen. Thanks once again Jake and Bicycle Haus team. I really needed the quick pit stop today. See you at IMAZ. read more

Bicycle Haus - The B-Line - Bikes Near Me - Scottsdale, Arizona

(I'm a very novice rider) I was out on the Hayden bike path and noticed something wrong with my back tire. I googled bike shops near me and bicycle haus was right around the corner. I called ahead and by the time I arrived, they were closing up the shop. Craig (Craig or Greg) found new tires for me and changed them all after their operating hours. It's a very nice place- but Craig and the other staff were very welcoming and gracious to me. I would recommend this bicycle haus to the most experienced rider or for any beginner like myself. 5 stars! read more

Walked in with a problem with Peleton bike clips and got the BEST customer service that I have ever experienced in a bike shop.. Craig the owner took care of me and was ultra patient when I stopped to look for new shoes for Spin @ the new Lifetime Fitness Fashion Square.( which is fabulous too). I walked out of another neighborhood bike shop as I was not treated with respect and will not do biz with them ever again... Millie was great too... Thanks. Karen read more

Bicycle Haus - when you feel the need for speed.. - Bikes Near Me - Scottsdale, Arizona

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Rating still stands absolutely terrible rapport and number of riders ride past my house every day I hear nothing but bad comments Nothing changes with Bicycle Haus!! read more

Bicycle Haus - BBB review F - Bikes Near Me - Scottsdale, Arizona

It was a new bike day for me and I'm very thankful for the team that helped me with my decision. Very happy with my new addition and I can't wait to have a great time with it! read more

Bicycle Haus - Scott Foil RC 20 - Bikes Near Me - Scottsdale, Arizona

Just moved to the area a month ago from Montana. Shredded a tire on a stretch of Scottsdale's debris covered (thanks leaf-blowing yard crews) bike lane...took it in to BH to see how long I'd have to leave it to get new tubeless tires installed. To my surprise I left a half hour later with new shoes on the Venge! Made a loyal customer out of me. By the way, no one has the high-end selection of bikes this place does. Drool worthy! read more

I popped a tire a mile away on the bike trail. Walked my bike in and they had me back trail in 20 minutes. Friendly and happy to help.

Bunch of Kooks. If this were a surf shop you'd find this crew working on the Southern shores of Lake Erie, renting 11' Wavestorm Soft Tops to tourists visiting Cleveland during the flat summer months. Nothing cool about them at all. A gaggle of kooks all dressed up in a stale yuppie environment. 0 Stars. I've been in many Specialized bike shops and never had such attitude spewed. Obviously built on the backs of overcharging. read more

At first glance, I didn't think it was a bike shop but when I walked in the door, I was totally amazed. From the service from the staff to the selection of riding apparel, helmets, gloves, socks, you name it they had it in an every size. Then, after looking around, I realize they had an upstairs section and had a very, very large selection of bikes from entry level to super high end. The shop is immaculate and my experience was like I was buying a new car, but better. They sized me and arranged a custom fit appointment to really dial in my bike to me. There are a million bike shops but not like this one. read more

I've dealt with the arrogance and attitude of these guys for years but this latest encounter was just ridiculous. Craig needs a major attitude adjustment. I mean, what the hell is your problem dude? Lighten up buttercup. You act like you have a cucumber up your a$$. I took a look at the other reviews of this place and it looks like I'm not the only one that feels the same exact way! You guys need to clean up your act. You just lost all my future business and recommendations. There's a ton of bicycle shops in Scottsdale. I don't need to be made felt like an idiot every time I walk in. I'm lucky if one of the five guys even acknowledges my existence. I think they forgot a long time ago that they're getting paid to be there. I, on the other hand, am not. read more

Didn't realize this was such a nice bike shop. I brought my old beater bike here because someone stole the seat and the tires were flat. Was kinda embarrassed to even get it out of the car. The guys were friendly, quickly helped get my bike back into commission with some old bike parts they had laying around. They didn't even charge me since they were going to trash the parts anyways! Thanks guys! read more

Post fit ride feels dialed in. Nothing better then making a true kick ass climbing road bike into aero, efficient kick ass tri geek ride. Thanks again Bike Haus and the master fitter. Now what about those upgraded fits. read more

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I have been sworn to honesty and Truth, when leaving yelp reviews. Sometimes it's painful but I have to tell the truth. They have bad customer service. I walk through door and five male employees literally looked at me and ignored me. No hello no hi no nothing just that bigoted attitude that we're all so used to. I just stood there, until someone eventually came out the back to help me. I was the only customer in the store! Do you know how insulting that is? I wonder if I had blonde hair and blue eyes, would I get the same reception? We are getting closer and closer to a day and age where you canNOT afford to discriminate. I did get pretty decent customer service from Chad. Thank you Chad. If I come back, it would be because of you. read more

I brought in my Pivot LES for a tune up. The high gear was hopping when pressure applied to pedals. I specifically asked them to get on bike and stand on drive train to simulate a riding situation. After a very expensive tune up which was basically a cleaning, I picked up the bike and rode bike from shop to trail 100 and not only did the drive train perform the same problem, the axle was hanging have way out of hub. Sure enough the internal hub was ruined (INDUSTRY HUB $$$$$$) brought bike back and of course they denied everything. The store manager said that trail 100 is a "bike Killer" and I should find other trails. I am 3rd generation Arizonan. 1000s of people have cut their teeth on trail 100. This shop will not admit when they are wrong. worst of all they can't get around the snobby attitudes. over priced, snobby and does not take care of owners needs. read more

was told one price on the phone. for a very clear ask. no confusing language. drove in an hour later. bait and switched in shop. instead of taking responsibility for their mistake, just doubled down on the new (double) price. so we left. if i did business this way i'd lose customers and get bad reviews every day. which is why i don't do business this way. read more

Great shop ! Came in from LA for the Arizona 70.3 Triathlon. Both of our bikes needed some TLC after getting beat up by Southwest Airlines. These guys took care of business professionally , quickly and with a smile. Thanks ! read more

I was connected with Bicycle Haus for an industry work project. My company had purchased two Scott road bikes for a photoshoot in the area and Bicycle Haus was recommended by the bike manufacturer for the builds. I was immensely disappointed in both the service, the professionalism and the shop's communication. First, one of the bikes wasn't built as requested. We had arranged for a specific style of handlebars that would showcase one of the products we'd be shooting. The shop employee had promised "it was no problem" to swap these out for the additional cost. Apparently, they had the bars but couldn't sell them to us. We found this out when I called to confirm that the bikes were ready when our flight had landed. Secondly, the bikes were not built on time. Both of these things may seem minor, but we had flown in from out of state for a three day project. I had called and emailed the shop several times in advance to make sure everything was in place. The shop did not deliver what they had promised which sent us into a bit of a scramble. We called literally every shop w/in an hour radius and visited at least 5 in person to try and find a substitute set of bars. In the end, we had to overnight the desired set of handlebars from Excel Sports in Colorado. Then we had to take the bike to a different shop to have the cables rerouted and the bars swapped out. This cost our project time and money. The most frustrating part was it could have been avoided with a simple courtesy phone call from the shop. "Hi, looks like we can't sell you those bars after all. But hey, we could have another set shipped here for the build if you'd like." Something like that would have been nice and would have taken them approx 5 minutes. I picked up the bikes and voiced my disappointment. It was very much a "yeah, whatever, good luck" type of scenario complete with employee eye-rolls. I have since emailed the shops owner and called the shop several times requesting to speak with the owner. He has never bothered to respond to my email or call me back. That was back in February. Not exactly the "busy season" for bike shops. Even in AZ. If this is how an industry peer is treated, it makes me wonder how this shop treats the general consumer. We had money to spend with this but apparently they didn't want it and couldn't be bothered to act like professionals during my interactions with them or after. read more

I've been to a lot of bike shops. This is one of the coolest shops with a very nice collection. The guys working we're all very knowledgeable. read more

I came in with an issue with my indoor cycling pedal and my shoe not clipping in properly. They were great and helped me get it fixed and explained to me what was wrong with it. Thanks for being so kind- I had zero clue how to fix my it! read more

I found a bike on line that I wanted. They ordered it, put it together and fitted me! Any accessories that I need, they have. If I need something assembled and installed on the bike, they do it. No long lines, no appointments , no hassle. What I like best is that they address me by name when I walk in. I look forward to my hobby. read more

Read the reviews ahead of time expecting crappy customer service. Went it looking for a not super cheap but not expensive street bike to ride around ASU. The guys here were super honest that they weren't the place for what I was looking for and directed us to another bike store that has cheaper bikes that I wouldn't mind as much if it got stolen (since bikes on campus get stolen often.). This place is for road racers and serious bikers. Bikes on display downstairs are $13,000. Everyone was super nice and helpful and when I addressed them first when walking in they were quick to acknowledge and asked if I needed help finding what I was looking for. Would recommend this place to any street racer looking for all the gear they need to race. read more

Love the bike shop. High end bikes, good inventory etc. It's just the snobby, don't care attitude they have towards customers which bothers me. They don't recognize you when you arrive, they are slow to help and it always seems like you're bothering them. I bought a high end Specialized from them and it seems like they would ask me how I like the bike, where have i ridden, do you want to join us on a shop ride etc. but they treat you like a foreigner everytime. So, going forward I'm going to spend my time and money over at MMC in Fountain Hills. While they are farther they don't have an elitist (I'm a pro...) attitude. Harry and Mike are awesome, friendly and knowledgable. Take your business there. Ah, somebody mentioned the old guy behind the computer, maybe the owner..., what a sour Apple he is.... Cheers mate. read more

I have nothing but good things to say about Bicycle Haus. I went in for a bike fit with Steve and was greeted by friendly staff and Steve was there ready to go. The fit itself was incredible, Steve was very intentional when getting to know me and with his recommendations. I was treated great the entire time and will highly recommend Bicycle Haus to anyone. Thanks again Steve! read more

Amazing place! Annually, I take our bikes in for a tune up. They have always been so honest about what is really needed!

I've had two negative experiences the last two times I've tried to give this place a chance. I would give this place half a star if I could. I'll detail my experiences here: 1. I went in during a slow evening and asked where to find a front/back light combo from Night Rider and the only response I was given was "over there" as he pointed in a vague general direction. What kind of customer service is that? 2. I called in to get a quote on a price for updating the software on my electronic shifting on a Specialized Tarmac and was given the price of $45. When I went in to the shop without announcing that I was the one who had called- the mechanic tried to charge me $55. Clearly, these mechanics profile people that don't look like avid cyclists and try and rip them off. With that said, I'll happily drive the extra mile to RAGE BICYCLE any day now. Whenever I go in there, several people ask what I'm looking for, are friendly and helpful, and even just shoot the breeze and talk about bike stuff. Just because a shop deals with high end bikes doesn't mean they can turn their nose up at people. I hope they figure it out eventually. read more

I have had two different interactions with the guys at Bicycle Haus and they were both horrible. The middle-aged man that just sits behind the computer may be the most arrogant store worker I have ever come across. Not only did they have horrible customer service, but they charged me $20 more than the listed price on a helmet I bought because they said they "mispriced" it... Let's just say I was extremely happy to get out of that place. Horrible people, horrible service, horrible place. Did I mention horrible? read more

Nice shop, great architecture. Felt a sense of 'snobbery' elitism in the shop. Felt put off. Glad the dude who rang me up got off the phone to ring me up. It was sunday, they were working on a bike, who knows. But I can afford an S-Works, I can afford a Pinarello. This goes to show you a little bit of chit chat can go a long way...I was ready to pull the trigger on a pair of S-Works tires, but meh.... read more

This shop is top notch! It is intimidating at first to walk into such a high end bike shop but the crew is totally down to earth and super helpful. This is my new local bike shop for all my mtb needs. read more

These guys are a great outfit! I came here looking for a road bike for my triathlon training. Not knowing anything about riding really, Ricky and Abraham answered all my questions, got me set up with the right gear and got me on an amazing bike! Highly recommended! read more

These guys (and gals) know bikes. They helped me with a bike fit and ordered parts for me to get my bike in too shape. Thanks!!

In town for a short visit. Stopped in to check out the shop and see what they had. I was very impressed with the knowledge of the staff and the quality of the bikes that they carry. I live in Boulder, Co and have been to a few nice shops in the past. This shop is top notch. The shop has it going on. They have a Retul fit system upstairs which tells me they certainly know how to fit there clients properly. If I lived in the area and was looking for a high end bike and experience I would definitely give them a try. read more

Just had my first tune-up at Bicycle Haus for my Cervelo S5. It came back like a brand new bike, with every detail completed and looking better than ever. Couldn't be more pleased. read more

Walked into this store on a Saturday morning to look at some mountain bikes. I browsed for a few minutes then didn't find the brand I was interested in (Trek). After that I stopped by the smoothie place next door to grab a smoothie to-go but one of the bike store employees followed me and was extremely confrontational and in my face demanding to move my car because I did not purchase a bike. Absolutely unprofessional, rude, and no way to treat people, let alone potential customers. Everyone that witnessed the interaction at the smoothie store said that he was completely out of line. Do not deal with this store if you want to to be treated with respect. read more

Shoddy work and the customer is never right. I went in to get Dura Ace polymer cabling installed. They did the work and threw away the sleeve that keeps the cable from rubbing the carbon fiber frame where the front derailleur cable exits the frame (as pictured) due to the very minimal chance that the cable would create friction with the sleeve or sheath. When I returned to question about the cable cutting into the frame, they were adamant that it was right. Cable cutting into the frame is right?!?! I went to Stevebay on Facebook and all agreed this was not right. I'd rather risk a very negligible amount of friction versus damage to my carbon frame. The way they approach telling you you are wrong is not the way a customer should be treated. They gang up on you and eventually have two or three people telling you that you don't know what you're talking about. I'll give them some credit as they do this all day, everyday, but not once did I hear, "this is not how we do it, but since you want it this way, we will do it." The best part is when the short Oompa Loompa came out with product to prove that I was wrong. Maybe the cable cutting into the frame is their preference over mine, but I still think it's wrong among other things like not accommodating the customer and doing it with an arrogant display. I will no longer drive a long distance and think that just because I'm going to a Pinarello dealer that I'm going to have things done right on a Pinarello bike. Oh yeah, I haven't even mentioned the terrible handlebar wrap job and the incompetence in cable management. An update: upon taking my bike to another bike shop, the chain that Bicycle Haus installed was too loose. Just another problem that was found with their work. Use your discretion when using this shop Updated photo uploaded showing correct install of cable by other more competent bike shop: read more

Bicycle Haus - Front derailleur cable rubbing and cutting into the seat tube. - Bikes Near Me - Scottsdale, Arizona

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Great shop with a professional, expert staff. The techs are skilled and quick with service. One of the few shops I have been to that have a good selection of bikes and accessories in the valley. Come for the bikes, stay for the coffee and atmosphere.. read more