This weekend, the 5.11 Tactical store of Chandler (more like Gilbert) held its grand opening. I had made a few trips before the official opening as this location is substantially closer to me than the Phoenix location. While the usual 5.11 fanfare was present for their grand opening, something was "off". I am a loyal 5.11 customer as every item I have purchased from them has surpassed my expectations and held up in travel to locations on the planet that are not kind to bags, boots, and suitcases. From the first time I walked into the Phoenix location, I was greeted with not only courtesy and professionalism but also real-life knowledge. That is what felt off about the new location; aside from it being smaller than the Phoenix location, it felt like a store. The employees, while courteous, didn't emit a vibe (or share information) that spoke to them living the lifestyle that is synonymous with 5.11 or conducive for tactical gear to be enjoyed in all its splendor. Despite the extra 20 minutes I would have to drive to reach the Phoenix location from my home (again, this new location is closer), I will continue to shop in Phoenix location. It has become home, and the staff family. If you truly want to maximize the 5.11 experience, head over to Phoenix and ask for either Quentin, David, or the manager, Ben De La Paz. These gentlemen are not simply there to sell items in a store; they are there to share with you how the tactical lifestyle is alive and well in today's society and how 5.11 gear leads the way. read more

I just purchased four shirts from this location and had a wonderful experience. Many thanks to "Q" for being so helpful and pleasant. This is a great store and she is a tremendous employee. Store is clean, organized, and well stocked. read more

Went here to buy 2 pairs of boots. The main lady was not in a good mood i understand everyone has problems but don't make other people's day worse! She was not helping her other employees and demanded them to get a pair of shoes i needed on the floor. Also they had a pair of shoes on clearance and I loved them size 9.5 so i bought 2 them after driving to the hotel i tried them on and one shoe was a size 10.5 so drove back and she said we'll we can't get you this pair and didn't give another options just return them didn't eeven look in the back this is the Arizona, Phoenix 5.11 be careful with approaching the employees here they will make you feel worse!! read more

buyer beware. 5.11 makes great products but be very careful buying close out specials. I bought my wife several pairs of shorts but 2 of them did not fit true to size. The policy is very clear that all sales are final so make sure you try them on before you purchase. I went up to exchange them for about 300 bucks worth of new purchases but after hearing I was out of luck, I decided I didn't need to purchase anything today. Manager was following policy but its a bad policy if the merchandise does not not conform to the size. The policy should be at least a store credit. Time to switch to a new brand going forward. read more

We stopped in the other day while in the area. Little did I know how much my husband frequented this business. It has a huge supply of everything. It explains why his gun safe is full. He picked out case for his AR. Great staff who is friendly and knowledgeable. Prices are decent. read more

5.11 Tactical - Men's Clothing Near Me - Phoenix, Arizona

This review is for an online purchase made in November that i finally received in mid January (only because i called them asking where the order was... I guess i should have called sooner to get faster shipping?) Order total was around $120 for multiple items. They offer free returns so i printed a label through their website and sent it back requesting exchange for smaller size. At some point they sent me an email saying they received the item back valued at $35 but did not send smaller size pants or do a refund. I called them 2 days ago to see what was going on and they told me they noticed i hadn't paid for them even though they shipped them? They told me my bank had set pending on the original purchase but didn't go through (So why did you ship stuff to me?). Today i go into my bank CC statements and find the charge, so did in fact pay for them. I call them back today and begin to tell them what happened and about 1 minute in they hang up on me. I call back and am put on hold for 20 min until i give up and hang up... (Keep in mind the first two times i called them there was zero wait in their call center) Now i have to go through the hassle of doing a charge back through my bank.... I don't recommend buying anything from them at this point read more

5.11 Tactical - Men's Clothing Near Me - Phoenix, Arizona

Came in for some new work pants and Don was exceptionally helpful. They didn't have my size on the floor so she had to climb up some shelves to find the right ones haha. Great customer service. read more

Super annoyed after driving 40 mins to find the store is closed for a 30 min lunch. No start time. Multiple people standing waiting. Still waiting. Going to wait 10 more mins just to see if it was really a 30 mins break read more

5.11 Tactical - Stored closed for someone's 30 min break. - Men's Clothing Near Me - Phoenix, Arizona

Great experience! As soon as I went there they took care of me and made sure I had the right size pants for my job title. Keep up the great work! I hope to visit soon read more

I brought my son in to purchase work boots and pants for school and work. We had the best customer service. The gentleman that helped us knew the products well and we left with what we needed. Thank you! (Sorry I didn't get the gentleman's name, he deserves kudos) read more

After reading all the great reviews I'm really surprised what little knowledge the staff had on tactical wear. Just saying guys if asking about adjustable ankle closures ( completely different from blowing straps, no one blouses anymore) dont tell me to use rubber bands. Strike pants are not regular 511's . But hey good job brushing me off telling me to go to your competition and mentioning them by name vs actually trying to provide some customer service and do some research. Was hard not to laugh at you. Good thing for covid masks. read more

We were in town for a little vacation and we decided to go to 5.11 tactical while waiting on my mother in law. It was awesome, lots of gear, I got a pair of pants and the husband grabbed a few shirts. We literally wore them within a few hours and hiked camelback mountain. The customer service was on point. Would go back! read more

5.11 Tactical - Men's Clothing Near Me - Phoenix, Arizona

A great store which was easy to find and had great parking. The customer service was friendly and helpful. We were assisted by a lovely female member of staff. The store was full of great products at reasonable prices. I bought a few items and will definitely go back to get more. read more

Has been closed for 10 days. The sign at the door still says will reopen ...last Wednesday.

Have been here a few times to buy a few items. First being the official grand opening and the last being yesterday. Great store! Great/helpful staff! A lot better than buying from the website. Will definitely be back! read more

Good customer service, willing to help. Offered 25 % Veterans discount for Veterans Day holiday. Will definitely return.

Recently, visited the store for the first time, and I have to say I was pleastnly surprised by the quality of the products, and the level of service provided by the sales associate Alex. Can't wait to go back. read more

Went out of my way to get there by 6. They closed early and watched me try the door. Poor customer service and a waste of time.

Great customer service, friendly environment! Awesome selection of merchandise! Great patch of the month! Will definitely be coming back to shop at this store. read more

The staff was friendly and personable. The gentleman that helped me pick out a pair of pants I needed for an upcoming EMT course was very friendly. He shared with me what brand and fit he liked and I took his recommendation. It's nice to see employees in the store that work in the field, I feel more comfortable purchasing a costly pair of pants when someone recommends them. Also the pants having a life time warranty was something I didn't expect, so that's a plus! Thank you. read more

Really awesome place, super friendly staff! They have a huge selection of stuff! I'll be back for sure!

We are starting a new long term adventure, and although we had an idea as to what we wanted, it was Dylan the store manager that really helped not only find the right bag and accessories for us, but his hands on experience and application for our endeavor having been there himself truly made a difference. Extremely knowledgeable with the products and accessories, he made sure to go through what we could use for each situation, gave recommendations of other products we will need, and even set up the bag for us so it was ready to go. Truly top notch customer service and looking forward to using 5.11 again because of his knowledge and his front desk teams' kindness! read more

Very clean store and friendly staff. Clothing looks great. Just Abit over priced. Be ready to pay 80 for a pair of shorts.

Excellent selection of 5.11 products and super helpful / knowledgeable staff and store manager. I have shopped there multiple times and I am definitely planning on buying there again! read more

I love this place! They are so supportive of law enforcement and always go above and beyond. I haven't had an unpleasant experience, thank you! read more

People, beware DONT BUY FROM ONLINE STORE. Worse customer service ever. Wish I would have read other reviews before I made my purchase. They have no clue what Customer Service means. I've called three times to ask about my order and each time I've been told it's in the computer but they don't know where my order stands it's been well over a week and nothing. This is absolutely ridiculous never again where I drop this kind of money with the company like this. There are too many other options out there for people that are willing to take my money that offer exemplary customer service. Again don't buy from online store, buyers beware read more

Excellent store. Very helpful associates. Great pricing. I'm a customer for life now!

Great store and full selection! Upscale and friendly staff! Will become a favorite stop. read more

Awesome service! 5.11 definitely honors their word! Bought a pair of boots, two weeks later I had to return them due to some discomfort! Joseph the assistant manager there had me try out a different pair he recommended and now I'm working comfortably. Great product! Great services, I definitely recommend 5.11. read more

If you work in construction you need to buy your work clothing here. Better than Dickies or Carhart. Then buy your casual clothes here also.

I just started a new job a couple weeks ago and went in to pick up a pair of work pants. Immediately upon walking in the whole crew welcomed me in and asked if they could help with anything. The nice thing about these guys is they'll ask if you need help and if you say yes, you get top notch help from some world class guys. And if you say no, they leave you alone to do whatever it is you'd like. Personally I'm the kind of person who likes to get in and get out without having to shop around a whole lot. Joseph and the GM both helped me the entire time I was in. First they showed me the 5.11 base tactical pants and then the ABR Pros and even went to the back to check for a specific color for me. I told them I wasn't wanting to spend a whole lot and they understood and helped me with options that suited my needs. From start to finish these guys are world class. No matter what it is you need, they will help you find it! Please go in and check this store out even if you want to just hang out and chat with some pretty killer people. read more

Great customer service. The gentleman working (didn't get a name) was extremely helpful and courteous. The store has a pretty good stock of all colors and sizes. 5.11 is a excellent brand and I have not been disappointed in any of their products yet. Can be a bit pricey with certain items. Get what you pay for I suppose. The location of this store is confusing if you're not familiar with the area. Good job and keep up the excellent customer service. read more

5.11 never lowers the bar! This place and all of its reps are top notch! Always on point. Try to make it out here at least once a month to check out the new gear. Presidents' Day discount going on saved me cash too! read more

If youre going to buy from them, just go to the store if there's 1 near you. The online store blows. Took 9 days to get my order.