Good for buying parts, if you know what you want and you need it now. The checkout lines are always horrendous. The staff seems sex segregated, with men on the sales floor and young women with cleavage on the registers. Some of the salesmen seem more interested in giving lectures than actually helping you buy things. They used to have a decent selection of technical books, but no longer. Guess there aren't programmers in Boston anymore. read more

You are better off running your laptop over with a truck before you bring it back here for a repair. The only reason I rated this place with one star was because zero wasn't an option. I am so irritated with every single person in this building. I first brought my laptop in on June 12th because it was having an issue with the charging. They had it for 12 days, and then called me to tell me that they ran diagnostics and everything seemed okay. I then explained to them that it was the battery that was the issue. So they checked it again. This wen't on about 5 or 6 times, with people calling me back every 3-5 days to tell me that they ran diagnostics because apparently there were never any notes put in. My laptop is STILL having the issue. Today is August 3rd. It's a little bit insane that they can't fix my laptop. I've also been lied to, countless times. Here's an example: I spoke to someone on the phone who told me to bring my laptop in and ask for him when I got there, so that's what I did. I brought it to the repair desk and asked for him. The associate I spoke to walked to the back, came back and said, "I spoke to him and he remembers you and the issue you're having and we will check your laptop in and he will look at it." Of course after he said that I asked to actually speak to him. The associate then had a nervous look on his face and said "okay let me get him for you." He never went back to get him, he went straight to a different desk, got on the phone and made a phone call. Seconds after he hung up, we see the man that was supposed to talk to us come from the complete opposite side of the store. Thanks for completely lying to my face. That's just ONE of the countless lies. If you don't want to do your job, then don't do it. Quit. Don't waste my time. I need my laptop for school as well as work. I can't afford to have issues like this for almost 2 months. This is so inconvenient. read more

For the convenience of price and the so called "18 min pickup" we ordered three scanners and two monitors for our busy office. We paid with the office card and sent out two of us to pick this up. After arriving there, the order was not even showing on the system and they explained the person whose name is on the card needed to be there. The problem was this person is the office manager and cannot waste time this way, they did not even try to be helpful after we spoke to general manager and offered to provide social security numbers, drivers license, or anything they would get. After we are denied the merchandise and explain we'll void the transaction, we are told they will have to do it themselves!!!!!!!!! HORRIBLE CUSTOMER SERVICE EXPERIENCE! read more

Worst customer service I have ever received. Brought my computer in for repair and was told it would be 5-7 days. It's been 12 so far and every time I call I am told "the diagnostics are running now and we will call you back". So that is 4 times that diagnostics have been running as I was calling. I have never received a call back when promised. And don't bother trying to call the main number. It will ring about 4 times and disconnect you. If you should be lucky enough to get through they will put you on hold and transfer you to a number that rings and rings but no one picks up. After about 30 rings it will disconnect you. I spent 45 minutes trying to get through before giving up and driving down to the store. read more

Microcenter has disappointed me. In the past, I've had good experiences with their sales folks. However . . . Recently, I purchased about $2K worth of hardware and software for business. I also purchased a maintenance plan that the salesperson told me included repair on *my* premises. I asked him to repeat the details to make sure I heard him correctly. Long story short, my computer appears to have a bad component. I contacted Microcenter and they have made a few offers, and ultimately have sent me a part. Disconcertingly however, to date they have DECLINED to honor their onsite repair promises or even confirm their onsite repair commitment (which I asked them to do). And, at one point, one of their own folk's email cc'd their store manager, so it appears that management is aware of the matter. As stated above, Microcenter has disappointed me. I will consider shopping there again, but not as reflexively as I might have before. read more

I've bought all sorts of things from Microcenter over the years. Everything ranging from... Games, Keyboards-Mice, Power Spec PCs (not for me personally), Motherboards, Monitors, Memory, DVD Drives, HDDs, SDDs, Graphic Cards, PSUs, Cases, CPUs...you name it. The parking lot as well as the store is almost always croweded, so picking the right time to go is key. The cashier line can go from empty to packed in a matter of minutes, so it really is hit or miss. I think the real trick to Microcenter is using what I call the "Smash and Grab" technique. You have to do your homework up front so you can just run in, grab your goods and go. If you have to spend time walking around the store and asking questions then you are setting yourself up for failure. Be a knowledgeable shopper! read more

The store hasn't changed much in 20 years. It has all the hardware you need to build a computer up from scratch without resorting to mail order. It fills the void by the closure of Computer City,CompUSA, and Egg Head over the years. Price and inventory wise it is akin to having a NewEgg/TigerDirect retail location. They almost anything you can think of for hardware and basic computer needs. read more

I love Micro Center. No - wait. I used to love Micro Center until I experienced their Service Department. My desktop unit crashed (blue screen, endless loop, etc.) so I brought it back to where I purchased it 18 months ago - Micro Center in Cambridge. Communications with the Service department sucks. On at least 3 occasions, the desk phone rang off the hook for 9 or 10 times, and then was disconnected. A request to have the technician call me back never happened. 20 days after I brought it in, it's finally ready after a data backup and re-image. I left a message of complaint for the service manager, but I haven't heard back from him yet. I'm going over to pick it up tonight and it damned well better be properly fixed or I'll blow my top. I'll let you know how I make out. read more

Wayland and Yonas were phenomenal! I was stressed out about my broken computer given that I have midterms coming up this week, and although there were a number of items on the staff's plate, Yonas and Wayland went over and beyond to get me my computer replaced with all my data transferred in the same day so I could get back to my papers and exams without much of a hiccup. Superior service and loyalty to customers! I've never been more pleased with my experience at an electronics store :) read more

The store has a great selection, well organized, friendly staff and good prices. I was having problems with my laptop, the technician from triage was very kind to help me, but the computer needed to be diagnosed thoroughly, it happened to be the motherboard, so I just bought a new one. I am very happy with their services. read more

This is the place to go. Their prices are fantastic and much cheaper than amazon and newegg. Their service is fantastic too. I am a hardware enthusiast and I love this store. I have an asus rog 751, rog 752, msi gt72s, microsoft surface, two gtx980 Ti's and several processors, ssds , etc all purchased from microcenter. I have returned items too within 30 days, never had any issues returning them. I love building gaming rigs and microcenter is the place. I have had issues buying from the online giant shipping refurbished items when I ordered new items. Sometimes they hide it cleverly, it happened once and I never want to buy expensive electronics online, its hard to verify if it's used or new in some cases, especially packaging that does not have factory packaged polythene wrapping. For the dissenters, I say give them a chance. We all want Microcenter and stores like them to be successful and profitable , we need these businesses, without them we will have no choice but to deal with these online retail behemoths who couldn't care less about customers in reality. Regardless of my location I will always shop from Microcenter. To Microcenter, My requests or suggestions, 1. Please increase your online presence with ads and promotions so that more and more people can get to know you. 2. Please create a smart phone app to make shopping easier. Finally, you are doing a great job and a great service to your customers and employees !! K read more

MC is just hit or miss.. Sometimes they have fantastic deals on computer parts. They had the Intel C2Q Q6600 for $199 when a lot of other retailers had it for 40 bucks more. I'm not particularly fond of MC's return policy and some of their salespeople have no idea what they are talking about. The selection of parts is pretty good but I would rather order from a reputable online retailer like newegg because of the great customer service.. Bottom line: if you absolutely need a certain part asap, go to MC. Otherwise, try another local store or online. read more

I can't stand that this place gets bad reviews, so I made an account just to oppose them. So let me just first say, in reference to those bad reviews - yeah, if you're clueless or are buying something small that you could get anywhere else, you probably shouldn't bother with this place. But calling a store bad because you weren't happy with your experience buying batteries is like calling a Ferrari 599 GTO a bad car because you can't fit your drum kit into it - sorry, you're just not doing it right. So, here's a few tips to enjoy shopping here: -Have a decent idea of what you want -Check out their site for those items -Go in with at least one specific thing you can tell an employee (model number, processor type, etc.). It doesn't matter if it's exactly the thing you want; it's at least a starting point so that the employee has an idea of what you're looking for. If you do these things, I don't see how you could have a bad experience. Everyone I talked to was very nice, helped me get what I wanted in every way they could, and didn't pressure me into getting anything I didn't need. If you're willing to put a little effort in before you go here, you'll be very pleased. If not, I'm sure the people at Best Buy would be very happy to sell you a far inferior computer for double the price. read more

I am having a gaming workstation assembled at the store. The floor salesman who helped me pick out what i needed for a work station was excellent! The prices for the computer parts i need were all competitive. Fair to say all the stars i have awarded this review are for the well informed, polite and very helpful floor salesman. Sadly that is where the good customer service ended for me. It all went south when I opted to have the computer assembled by the tech department for $150. I was told it would take a week to assemble it and i would receive a call to pick it up upon completion. A week later when the call didn't come in, i called customer service to find out, after listening to a recorded answer i was put on hold indefinitely, i eventually hung up after listening to the hold sound for thirty minutes. I drove to the location to find out what was going on the next day and as it turns out, the computer hadn't been worked on yet. I am entering the second week and i am still waiting to pick up the finished computer. In hindsight assembling the system myself would have been a lot cheaper and it would have taken much less time to complete. read more

could not get service. Trying to buy a laptop, had to wait 45 minutes for a salesman to come over, so I could point to what model I wanted. Then the "high pressure" tactics to buy there lousy warranty began. This went on for another 15 minutes. I was then informed that the model (Sony) was sold out, they could get me a floor model in a few days. Spend the extra 5% and go to Best Buy. That experience was seamless. read more

Think twice, and think again before using their repair department! I was told I would be called when my computer was ready as it would be done the day I brought in, or by the next day. I wasn't called, so took I a chance and went in later on the second day. Computer was not ready. Ok....But again they told me they would call when it was ready. Two days later I still had not gotten a call. So I called back and was told it was ready the day before. I received two excuses why they had not called....If you need something fixed don't count on being notified when ready! read more

I've been going here for years, their great! a predominant amount of the employees even are very respectful and nice. Even if it's busy, they handle customers in a timely fashion. Kudos to an electronic store that doesn't charge you an arm and a leg for something you'll be most likely upgrading or replacing. read more

We went in to replace an aging laptop with a newer model. The sales person knew when to sell and when to back off and let us decide between a few finalists. There was a little pressure for add ons but the one we chose was a good deal and the price for the laptop was better than online stores. We dont come here often but we will be back. read more

Wow! are these Sales People on Commission? Went in Yesterday looking for information on Laptops,Was shown a few and The next Thing I know I am applying for a credit card,Came back with approval and brought to close The deal. At That point The sales Person,Z was trying to pitch Me for programs I didn't want or need. I said to forget The Purchase as I needed more time to think about it. Glad I did! Checked on CONSUMER REPORTS and the two laptops I was shown were two of The lowest rated Laptops in The CR Buying guide. I will not be back to Micro Center,going to do research and take My time read more

I'm sick of their using manufacturers who offer phony rebate deals that are never honored--no matter how scrupulously you follow the complicated instructions and look over the yards and yards of register print-out. If the "deal" includes a "rebate," don't fall for it. You'll never get it. Microcenter would be wise to cease all advertising of and participation in these not-so-slick frauds. read more

So far, I dont have any problems with this store yet. I bought my mac books here when they were doing this promotion. I actually, personally, like this store because they'll do promotions for apple products where other places wont. Apple products never go on sale. Even if they do, they'll just either give you a ipod touch or a gift card. However, this place is the first place i know of that does a discount. They also have discounts for a various amount of technologies. I like coming here to buy my technology and they also provide upgrading service as well. Their customer service is decent. read more

Great experience overall! First time customer ... the store is a bit overwhelming to navigate at first due to the large selection of items, but that's a good thing. I used to miss shopping at CompUSA, but MicroCenter has them beat by a mile! Granted, I went in knowing exactly what laptop I wanted, so it made the process much easier. I found a sales associate when I needed one, he printed up my order, and it was all good in under 20 mins. My only complaint is with the store location itself. I live near the MA/NH border, so the 1hr drive, combined with navigating the crazy-busy streets, was a little challenging. I only wish they would open a location in or near Nashua NH. They would do a ton of business because there is *no* competition at all, anywhere, in any direction (BestBuy is a *joke* with their "big selection" of 5 laptops, at best, most of which are overpriced discontinued models). Corporate office, are you listening?? read more

I went in today to browse for a new laptop but the customer service staff was incredibly rude and asked me to get out of the way several times so they could show the laptops to other customers. Also, I stood around for about half an hour and could not get any service to answer questions. Based on my experiences, I would not recommend them. read more

The sales reps have good hearts, but are sexist as heck. I was buying parts to build my PC, but they were talking to me like I didn't know what I was doing. Yes, I know what a mobo and PSU are, I've been planning this out for ages buddy. I was literally trying to run away because they kept trying to make conversation and/or give me bad suggestions (seriously man, I am not dropping $2K on a Ti). Aside from the customer service, the prices aren't great. You can surely find cheaper online (Newegg... no tax for MA and free shipping!), but if you urgently need something, the Micro Center is the place to go to. From cold cathodes to surge protectors to thermal paste to computer parts, they've got you covered. Though you'll probably find most items cheaper online, the CPUs are a good deal. They have good combo deals on CPUs + mobos, so keep that in mind! The selection is not the greatest, but it's definitely the best you'll find around the area. Lastly, the Micro Center price-matches, but they do not take prices after coupon codes, which is what I, as a bargain hunter, thrive on! read more

Salespersons knowledgeable and helpful in locating products. Online order pickup was easy.

I received stellar services from Micro Center's IT repair division. From the moment I walked in, to the moment I walked out, I experienced caring, professional, effective and speedy service. I was beyond thrilled upon departure. Thank you so much! read more

After my laptop died I tried going to Micro Center to ask how much would it cost for them to remove my hard drive from my old laptop and place it to a new one as an external drive. They said they couldn't do it and in order to save all my data from my old laptop they had to use another method which would cost me 160$. After all, I was able to do it on my own with only 30$. They just want to make money from you, if you ever have a problem do your research first and then try going somewhere. read more

01000001001000000111011001101001011100110110100101110100001000000111010001101111001000000100110101101001011000110111001001101111010000110110010101101110011101000110010101110010001000000110001101100001011011100010000001100010011001010111001101110100001000000110001001100101001000000110110001101001011010110110010101101110011001010110010000100000011101000110111100100000011101000110000101101011011010010110111001100111001000000111100101101111011101010111001000100000010001000110010101001100011011110111001001100101011000010110111000100000011001100110111101110010001000000110000100100000011100110111000001101001011011100010000001100001011011100110010000100000011101000110000101101011011010010110111001100111001000000110000100100000011101000111001001101001011100000010000001110100011011110010000000110001001110010011100000110010001011100000110100001010000011010000101001001001011001100010000001110100011010000110010100100000011001110111001001101001011011010111100100100000011001000110010101100011011011110111001000100000011001000110111101100101011100110110111000100111011101000010000001110011011000110110000101110010011001010010000001111001011011110111010100100000011011110110011001100110001011000010000001111001011011110111010100100000011000110110000101101110001000000110011101101001011001110110011101101100011001010010000001100001011101000010000001110100011010000110010100100000010100110111010001100001011100100010000001010100011100100110010101101011001000000110011001101111011011100111010000100000011101000110100001110010011011110111010101100111011010000110111101110101011101000010111000100000001000000010000001010100011010000110000101110100001000000111001101100001011010010110010000101100001000000110100101100110001000000111100101101111011101010010000001100001011100100110010100100000011010010110111001110100011011110010000001100010011101010110100101101100011001000110100101101110011001110010000001111001011011110111010101110010001000000110111101110111011011100010000001101101011000010110001101101000011010010110111001100101001011000010000001110100011010000110100101110011001000000110100101110011001000000110000100100000011001110111001001100101011000010111010000100000011100000110110001100001011000110110010100100000011001100110111101110010001000000111100101101111011101010010111000100000001000000100110001101111011101000111001100100000011011110110011000100000011100000110000101110010011101000111001100100000011101000110111100100000011000110110100001101111011011110111001101100101001000000110011001110010011011110110110100101100001000000110000101101110011001000010000001110100011010000110010101101110001000000111001101101111011011010110010100101110001000000010000000100000010101100110010101110010011110010010000001110010011001010110000101110011011011110110111001100001011000100110110001111001001000000111000001110010011010010110001101100101011001000010111000100000001000000100000100100000011010000110000101110110011001010110111000100000011001100110111101110010001000000110011101100101011001010110101101100101011100100111100100101110 (don't know binary? here's a translator! -- http://www.roubaixinteractive.com/PlayGround/Binary_Conversion/Binary_To_Text.asp) read more

Wow, what great service. The biggest compliment that I could give is they quoted me a price with a timeframe and stuck with it. I think with getting laptops/computers fixed is always very stressful so it was refreshing to have them do their diagnostics, provide a quote and timeframe and stick with it. Also, the techs and manager were all very engaging and provided clear explanations in an area that I do not know well. read more

I bought a TV a few weeks ago and when we opened attempted to put the stand on the back, we realized it was missing screws needed to put the stand on the screen. When I tried to get help from the store, I was told the TVs had come in without screws, they would probably have to send the items still in the store back to Samsung, and that maybe I should call Samsung and ask them what screws to buy or have them sent to me. The problem here is I didn't buy it from Samsung. I bought the TV from Micro Center - they are responsible for making sure the parts are in the box. And, if they parts are not in the box, it is their responsibility to get them to me. So, Samsung will send the screws, but it will take 10 days. Taking the TV back to the store and won't return. read more

I cannot describe how frustrated I am with their repair department. I dropped my laptop off for a cracked screen which I was assured would take no more than 2 days to fix. They made me wait for 35 minutes in the store while they looked at the screen and the technician said they had it in stock and it would fit my computer. They also promised to call me if any additional pieces needed to be repaired. Here it is almost 6 days later and I have heard nothing. I called to check the status and they told me that the screen they told me would fit actually does not fit and they called my computer's manufacturer to order directly from them. When I asked about price they said they couldn't give me an estimate until they heard back from the computer manufacturer. So now I have no idea how much this is going to cost, even though I agreed upon (and signed for) a specific price when I dropped it off. Also, no one called me to tell me there was an issue and it was going to take longer. They promised me a call back within an hour today and here it is 3 hours later and still no call. I will be going to pick my broken laptop up tonight and will be taking it elsewhere for repairs. My advice: GO SOMEWHERE ELSE for repairs. Awful customer service and a terrible way to do business. read more

It shouldn't take three weeks to replace a motherboard, especially when they told me I'd get my computer back in a week. No responses to my attempts to contact the tech or the service manager online. Waited in line for over an hour to pick up the computer once it was finally finished. Only good news is that my computer seems to be working now that I finally got it back. I do not recommend going here for repairs. read more

Regarding Customer service/Repair: Do not even try calling because that won't lead you anywhere. The wait time for drop of and pick up is SO long, and the line is short. They lied to me by saying that they'd call me but never did and I tried calling but to no avail. I drove there (5 days after I dropped my MacBook Pro) and waited again in the ridiculous LONG wait for such a short line... They made an excuse and said they needed to replace a part and had to special order it, that's why it's taking them a long time to fix and thus not calling me yet. So I left and then I get a call the same day and said it was ready for pick up..??!! What??? I was just there! They just told me that It needed a special part so how the hell did they fix it that fast??!! And then I went back and ask them what the hell they were trying to pull. And all the person said was that the battery was just not connected right.. And it DID NOT NEED a special part. WHat the!!?? So they were definitely lying!! They had my Macbook for several days and that's all that they found wrong with it? Ugh!!! DO NOT PURCHASE THEIR PLANS!!! You'll end up wasting your time in line and they are not dependable and are dishonest. Save yourself the stress.. We already have too much stress to deal with on a daily basis, don't add this...its so frustrating. read more

The "Service" department here needs to learn customer service. My laptop was sent to their repair center two weeks ago for a repair that would take maximum two weeks, and no one at MicroCenter has been able to tell me anything about how the repair is progressing or when I can expect my computer back. They also have trouble picking up their phone at the service desk during regular business hours. If you care about what happens to your computer and don't just want a cheap repair, do yourself a favor and take it somewhere else. read more

Insanely bad customer service - waited in line 20 minutes at customer service desk with five other people and nobody even acknowledged our presence. Then Tony came to "help" and was incredibly rude when I couldn't explain the problem with my Mac to his satisfaction. I heard numerous people complaining in the adjoining line about their computers not being ready on time - days late. Never coming back here. read more

As a Seattle emigre, I wondered whether these guys had ever heard of Fry's Electronics or were familiar with the concept of an electronics discount store. The retail pricing here is so high that, considering the surrounding communities are comprised of college students, one might even call it "predatory." A 'mag safe adapter' for an old Apple laptop which sells for $20 online is $80 at Micro Center. Standard USB cables start at $14.95. It's as if their customers had never heard of the Internet. How sad that a supermarket of tech products has elected to be "Whole Foods" (before the Amazon buy out) instead of Trader Joe's (across the parking lot). Repair service was untested and is another subject altogether, but the words to describe Micro Center sales are "full price." Students and the average consumer deserve better! High volume ought to mean lower prices. Not in this case! read more

I will never go to this store after witnessing how a manager talk to a customer. I was in line waiting to exchange a bad hard drive when I saw a manager causing a scene to the person who was ahead of me. At first, I thought the customer was trying to steal something from the store. Then I heard the manager threatening him about reporting him. Then I heard the customer saying as he was walking out the door "I'm surprised at how you handled this". So when I got the counter, I asked what happened and the girl said that he was reselling things he bought at the store. I was like "why didn't you guys just tell him that you don't sell to resellers"? She didn't say anything. I found this to be disturbing. It seems that Micro Center didn't train their employees properly. read more

It wasn't too bad when I actually went to the store last Friday to get an adapter for a projector - the staff was decent at helping me find what I needed. It wasn't that big a deal at the time that the credit card system was down and they had to fill out forms for credit cards manually - they said my receipt would be emailed to me later that day. That was fine. However, I never received the receipt, which our accountants at work need for their records. I called back towards the end of the business day inquiring about the receipt; since it was a Friday, I figured it may be sent to me on Monday but the representative assured me it would in fact be sent within a couple hours. Never received. I called again on Sunday and spoke with a person who said it was a manager issue - he took my name and number and said a manager would be calling back later. Never received a call back. Called again Monday morning, but was hung up on MULTIPLE times. Even tried calling their support line, but have not yet gotten through to a real person. Used their online chat for support and was not given a response. It has become an obstacle course to get said receipt and I can not get through to a real person. Given how inconvenient their location is to public transportation, it looks like I'm going to have to drive BACK there to demand a receipt. read more

I hate this place. It feels like a store you would see in a spoof movie about bad computer stores. I think it is the horrid lighting, or maybe it is the staff which seems to move in SLOW MOTION. It quite honestly has the worst customer service. I called on Monday because my desktop needed to be repaired and we paid for a premium service plan that is supposed to provide at home service. The person on the phone looked up my account and said that I had to bring my computer in because I did not have at home service. No amount of discussion would change her mind about this, even though I knew what I had paid for. I brought my heavy desktop to the store only to be told that I did have at home service with my pricey service plan. To top it off, they sold me a faulty computer part (RAM) and would not give me a credit (I didn't even ask for a refund!!) because I did not have the original package, even though they did locate my account and were able to reprint the original receipt. (Who keeps the package for an internal computer part?) Seriously, the RAM failed after less than a month. Had they wanted to keep me as a customer (and I do live close by), all they had to do to right the wrong was replace the $50 computer piece. You would think my business would mean more to them. This is why I am loyal to stores like Nordstrom's or Apple- its their service. read more

Great place. I bought a laptop in early November, and that one was defective. The replacement I got started to have some issues 2 months later... Both got replaced, no questions asked. Now, the first issue was a manufacturing issue, but I can be sure that the 2nd issue was "user error" if I were to try to flatter myself. Great place, wouldn't get this great service anywhere else. Would recommend for your computer shopping and repair needs. read more