I dropped off my laptop approximately three weeks ago to have my documents recovered. Despite my…read moremaking repeated phone calls, sending an email and their promise to call me back, they have not contacted me as to why it's taking an inordinate amount of time for document recovery, what they have done thus far, what progress they've made (if any) and the overall status of the situation. They are being evasive and I am being given the runaround. Document recovery shouldn't take this long and if there is an issue I want to be notified with specific answers to my questions in a timely manner! This is not a simple matter of backlog or the complexity of what should be a relatively simple task. It's a matter of inept communication and the refusal of Plug and Play to provide the client with decent and professional customer service.

Absolute waste of time, Open 1.5 hours a day @ 3:30pm-5:00pm How the F* do U fix anything ???…read more Response was, Oh I'm a One person show ! Thanks for the Heads up / Waste of time.

Wang PC is simply the best. I know that this will sound like…read morean ad. It is not. But Martin is simply incredible. One of my PCs dies every year or two and Martin always saves me. I run a large, very complex digital, pro tools based music studio. We're talking multiple SSDs, HDs, outboard equipment, interfaces, controllers . About 20TBs or more of critical data, both internal and external. This time my c :drive completely died. No system restore or other options possible. He somehow was able to basically clone a large dead SSD to the point that I was able to be back up and running in just a day or two. The man can do anything with a computer. Anything. If I didn't have him throughout these years, I don't know what I would've done. Call Martin and Erickson, his assistant. You won't regret it.

WangPC was very responsible, cordial, and professional. They delivered on my service request and…read moreexpectations. They are also very accessible, right off the Boston Marathon route down from BC, heading into Newtown. Sadly, WangPc was not able to solve my problem --no fault of their own---but because I couldn't remember the computer password to access the hard drive, yet my company wasn't gonna pay for the repair since I already had an alternative. I just wanted to get my data off. In the end, I chose not to ride back and forth another 17 miles, 3x --go home, find pwd in my agenda, wait for repair, ride back to pick it. Otherwise, I appreciate WangPC great customer service and availability!!

Both the fans in my computer broke two days before classes started. Best Buy Geek Squad told me to…read moreget a new computer because repairs would cost the same and take two weeks. Wang PC fixed my computer in two days for way cheaper than any other repair center would have given me. Martin is also incredibly nice, and there is a "every customer is important" vibe that other repair centers don't give. Martin also went above and beyond replacing the fans and also cleaned the inside of my keyboard (in two days) for no added charge. Needless to say they have earned a lifelong customer.

Had an issue with my computer overrheating and likely fried the motherboard. I am pretty saavy with…read morecomputers but was at my wits' end with my arsenal of troubleshooting tricks. I had never used a computer repair service and was very reluctant to give my laptop away for repair. I was almost certain that this would not get solved and was worried about my data being lost. I was definitely proven wrong! I read the great reviews about WangPC and dropped my laptop off. Martin gave me an update with the problem and gave me a reasonable quote for the repair. I received my laptop back in a timely manner and everything was working great! Martin went above and beyond to repair other longstanding issues in the laptop that I didn't even ask for (and he did not charge me for this). These weren't easily perceptible issues, but Martin was able to spot them /fix them immediately. Martin is truly and expert/professional. I am very impressed with this service and would recommend to anyone. Really saved me a lot of time and headache. 5/5 stars.

Called back right away, and said they were not the right ones, and recommended another business. A+…read morefor honesty Called back right away, and said they were not the right ones, and recommended another business. A+ for honesty.

Brilliant Geeks gets 5 stars, 2 thumbs up and lots of other kudos in my book. As I write this…read moreKostian is at my dining room table with my mom setting up her new laptop. He was recommended to her by a friend. I have been trying to figure out what was wrong with my mom's computer for months. Now that I have a Mac I'm not as good as trouble shooting with a PC that I used to be. She called Brilliant Geeks and explained the issues she was having. They determined that her laptop was on it's way out. He took the time to find out what her needs were, what her budget was and helped her find a new computer, placed the order for her and it was delivered the next day. Now he sits here transferring her files and walking her through all of the new features, bells and whistles. He also set up a shortcut to remote support so if she has issues in the future he is only a click away. This not only makes my mom very happy - it makes me very happy.

CPS Computers is an unscrupulous business. While I did business with CPS Computers a long time ago,…read moreI dealt directly with the owner, Jim Winn, and he is still listed as the owner. I gave Mr. Winn an exact specification for a computer that I wanted him to build for me. When I picked up the computer that he had built for me, I was surprised to find that he had installed a different motherboard than what I had specified. Mr. Winn told me at the time that the motherboard that he had installed was newer and had better features. I had no reason to doubt him at the time. Later, however, I learned that his statement was incorrect. The Asus P4S8X, the motherboard I specified, had (at the time) a brand new chipset, was more powerful, more versatile, and could be upgraded farther into the future, while the motherboard Mr. Winn installed (Asus P4S533-E) was approaching the end of its product life. This was reflected in the fact that the motherboard he installed (P4S533-E) was substantially less costly than the one I specified in writing, and he agreed to install (P4S8X). When I first starting using the computer he had built for me, I experienced problems with it. I could not get the onboard audio to operate properly or consistently. The overriding problem, however, which made the computer unusable, was that, while moving the mouse, the computer would suddenly, and with no apparent reason, freeze up, unable to accept any input from either the mouse or keyboard. At this point, I would have to reboot the computer, losing any work that had not been saved since the last reboot. This event occurred with even greater frequency whenever the modem was in use. I could no longer productively use the computer. When I took the computer back to Mr. Winn and explained the problems I was having, he failed to determine the cause of the problems or remedy them in any way. His explanation that the problems were a result of not installing the Windows XP drivers correctly seemed dubious to me. Mr. Winn refused to fix the problems and told me that he no longer wanted to do business with me. The $800.00 computer that I had bought from CPS Computers was completely useless. At this point I paid for another computer, which I bought from Dell. Several years later, a friend of mine, whom I explained the problem to, was able to diagnose and fix the problems with the defective computer that I had bought from CPS Computers. My friend told me that the power supply that was installed in the computer by CPS Computers was "gerbil powered," and did not meet the specifications of the motherboard. Mr. Winn had not only nickel-and-dimed me with the motherboard, but with the power supply as well. I was able to get the computer working properly by replacing the power supply with one that met the specifications of the motherboard; however, by this time, it was too late. I had no use for the computer at this point and gave it to my friend. I would definitely stay away from CPS Computers.

Excellent service, Jim really cared for his customers and offered unbeatable prices, if there was a…read moreproblem he would fix it right away. Super friendly too, thanks for all these years of service.

They replied within minutes of my inquiry to replace a completely shattered iPad 8 screen, and gave…read moreme a quote that was about $30 less than I'd received at a couple other local shops. And they come to your home and have a van/truck in which they do the repairs. We scheduled an appointment for the next day, they gave us a one hour window, they arrived within that timeframe, replaced the screen in about 30 minutes, and charged exactly what they said in the quote. Would highly recommend!!

From the owner: We’re the smiling faces who fix what you’ve accidentally broken, right where you are! Whether it’s…read moreyour iPhone, iPad, Laptop, or Macbook, we’ve got you covered with our guarantee. In under an hour, we’ll have your phone looking brand new, all from the comfort of our service car at your location. Need help with your Apple device? We’re here for you, and there’s no extra charge for us to come to you. Our prices are affordable, but it’s our friendly service that keeps customers coming back! From iPhone screen replacements to iPad and Macbook fixes, we serve Boston and nearby areas like Lincoln, Weston, Newton, Belmont and Brookline. Give us a call today for a quick quote!

A quick update to my previous review: the short-term fix that Jim did for me 17 months ago (!!!!)…read morewas estimated to last a couple of months, so I bought a new laptop at that time and waited for things to slow down again before having him transfer the data to the new one for me. My old laptop just kept on going and I just left the new laptop in its box, tucked away in a closet. When the time came to finally go with the new one, I dropped both off with Jim and it was finished the next day. Call Jim with whatever computer issue(s) you are having!!!

Great He solves the problem and it doesn't cost a fortune…read more Use him whenever I have an issue

This was a great experience. I had an external Seagate drive that I could hear spin, but that would…read morenot mount (I tried on several laptops). The dropoff / pickup location in Dedham was convenient; right off I-95 with ample parking. The $500 advertised price was exactly what I paid, and included the cost of the replacement drive. The turnaround time was below the advertised 14 days. 100% of my files successfully were recovered, and all files were in the same folders as when I dropped it off. This is a trustworthy business, and I would absolutely recommend and use again

I have sent my drive to well known company, DriveSavers in California. They quoted me $2700 to…read morerecover my drive. I couldn't afford it. I decided to give a shot to a smaller local shop in Boston. Alex quoted me less than half the price and recovered everything that I needed in timely manner.

Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my…read moreaccounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.

Issues with Slow computer and WiFi coverage in home tech was Very Knowledgeable, and Professional…read moreand good problem solvers. Will definitely recommend to others