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    West Suburban Electronics

    3.7 (10 reviews)

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    3 months ago

    Excellent experience with Boris at West Suburban. He revived a pair of AR speakers that my dad had, and now they sound like new.

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    Best Buy Watertown - Two return receipts for one purchase.

    Best Buy Watertown

    (221 reviews)

    $$

    Lucas DeVol is amazing. I made an appointment with Geek Squad to set up a new computer and do a…read moredata transfer. I was told I should plan to leave the old and new computers for 3 days, just to be sure everything I wanted could get done. I set up an appointment on a Thursday and cleared my calendar of work, which was extremely challenging, but it had to be done. When I arrived, I was super upset to find that I had no appointment in the system. But Lucas responded immediately, letting me now that he knew that I had been in multiple times in the past few weeks buying my computer and he found a way to get me in. I was incredibly grateful that he went above and beyond to help me, and he did it with a smile on his face. Once I have my old and new computers back, I'll write another review of the actual service that I receive. If Lucas has anything to do with it, I know the job will be done perfectly.

    Coming to a Best Buy to try to buy a computer in 2026. That was my first mistake. Went to the…read morecomputer section, saw the computer (Microsoft surface laptop) advertised at $899. Asked to purchase that computer at that price. Was told "not in stock" so I asked to order it for shipping or pick up. I was told "can't do that" they don't make that computer any more??? But it's on display, with a big sales tag, on your shelves. I asked for a comp product at the sale price - they looked for 45 minutes had me waiting and waiting - MOD Mike came and offered me $50 off a $1200 15 inch laptop (trying to upsell me? Idk) but since when did their staff start haggling prices? Sounded fishy and I asked to speak to their manager - Cliff - and wow, I was met with a stiff rude attitude from the start of the interaction, despite my attempts to be courteous and kind. From the beginning he said " that whole area is Microsoft, it has nothing to do with us at Best Buy" as if he was taking zero responsibility for any of the products or prices I asked for a rain check for the sale price and he said "nah we don't do it" I asked for a comp product at the same price, he was not offering any type of situation. He wanted to keep me there for more and more time, after 60 minutes - clearly Cliff wasn't offering any help to me - nor any understanding or empathy - so I left empty handed. Going to buy from the Microsoft store directly. Best Buy - ugh this place should have gone out of business when blockbuster did.

    Verizon

    Verizon

    (83 reviews)

    $$

    " Your Neighborhood Verizon Bullies"…read more Walking in , I was not greeted or welcomed. The Manager here is a bully, disrespectful and rude, along with a sales associate . Yesterday I went in to purchase a IPhone 17 Pro. ( I came in another time recently to purchase it, about a month ago . The sales associate that was helping me , picked up a call, from his personal cellphone , he answered it , " hello sweetheart " and proceeded to have a full blown conversation . I walked away not making a purchase. His behavior showed he had no regard for me as a customer. ) However the manager and a sales associate , were disrespectful, rude and bullies. First the manager talked to me like he was in a street corner. Using slang, like "let's get real" and moving his hands like a street thug. The dilemma was he and a sales associate were making assumptions about my IPhone 17 Pro Purchase . They made the assumption, I was purchasing it to return it . I and my husband , have been Verizon customers for 25 years . We never returned a phone, we didn't even know that was an option. To the dismay and disappointment of these street smart thug( s) Verizon employees. Not everyone is raised on a street corner to know the street wise hustles . ( However it was very informative for my husband and I ). The manager after accusing I of this behavior despite never meeting me. The manager kept going with his accusation ; and said " Let's get real, if I was a Verizon customer, I would do the same ". I was dumbfounded and speechless. I only wished I was so street smart to know this in all honestly. The manager then said , In a bully manner and tone . " If you return the IPhone, I don't care , just not in my store because it doesn't look good for my store ". He then went in the back with another manager or sales associate to an office with no door. ( 2.) Then when I went to pay the taxes on the IPhone 17 Pro , they said they didn't take cash ( despite listed on their website , it says they do ). I went home , since I own property near this store, in chestnuthill to get my debit card . I came back, the same sales associate was with customers. He didn't bother to look up or greet me . I walked into the store to see if anyone could help me . The manager and sales associate were in the back in a room that has no door . Saying how great the store improved ,since he started managing the store . They stood in the back talking about how great the numbers in the store were and how great they are, big egos . Despite knowing I and another customer needed help . (The door chimes ,when customers enter , they could have cared less about us customers). With only ,one sales associate on the floor . I proceeded to wait for my turn. I flagged down Josh a sales associate , to help me, as he walked in, from the back door . He helped me to the bear minimum. Sold me the IPhone, then ran to the back office with the door closed. (With a film on the door ,that does not allow you to see inside). I needed help and he ran away . This is the most horrific customer service experience, I had in my 25 years with Verizon . This store does not care about the customer. It only cares about their numbers, and store position . This was so adamantly depicted by my experience. It's also like a street wise thug all boys club . (The only woman being an older lady Marie that normally helps me , and acts like a professional woman not a street thug.) I am flabbergasted by my experience and sad . I live near this store it's my neighborhood Verizon Store. I am a Proudly Afro Colombian woman. The manager is a minority to condone his behavior he might turn it into a race thing. I assure you not at all . This is a horrible nightmarish customer service experience at this store . I also reported this to the better business bureau, Verizon and other reviewer sites . This is the way you stand up to " Your Neighborhood Verizon bully" in a civilized society.

    I have never been so upset, confused and treated so poorly…read more They add things to your bill telling ypu you are going to save money. And you save money in one area and then they add on things and another area. Then they give you the old oh there's nothing we can do about that that's normal. It's normal because they added things to your account. Also, the manager was very dismissive of any questions I had. In general, the whole place is a mass confusion and a waste of time. If I could, I'd give them less than one

    West Suburban Electronics - electronics - Updated May 2026

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