Great service, super friendly and helpful. Prices are also extremely reasonable. I've gone in a…read morefew times with various old computers and they have been great. Highly recommend!

I contacted the computer company yesterday for a problem I was having with my laptop…read more Singh came this morning, did an assessment and quickly resolved the issue. I highly recommend their quick and professional services!

Excellent service and very professional. I appreciated how he explained things and provided…read morereasonable options.

Non working pc. Paid $176. for diagnostic, replacement power supply (original tested and working)…read more Wakefield Computer Hospital was unable to repair...

I would give Richard Dopazo a double thumbs up rating for the rapidity, professionalism, and…read moretechnical skills with which he remedied my Corsair 64 GB flash drive and with which he went all out in his heroic attempts to restore my Western Digital Passport external HD (clean room, third party, and all). And his costs were 'below modest' (I have NO COMPLAINTS - though I was sad that his best efforts - even his expert referral to a DriveSavers in California - could not save precious family data and photos). He succeeded most of the time at jobs thought to be hopeless; his prices are low, his speed very fast, his courtesy heart-warming, and his thoroughness and professionalism are impressive!

to be concise: Positives:…read more * fix laptop hardware *fair price * decent communication Negatives: * took much longer than expected. To be long winded: my 1.5 year old gateway laptop decided it did not want to turn on, - after calling many repair shops I discovered many places do not even work with laptop hardware issues- iTech did! so Plus 1 for them. I took my computer here and Rich diagnosed it with a faulty motherboard. If you chose to get the work done with them, the diagnostic fee is waived which is good, and the labor/parts were fairly priced. Rich was good at staying on top of communicating with me about where my laptop stood on the repair, unfortunately I kept being told it would be done friday... then on friday... o no, maybe Monday. Then once the motherboard was fixed, it turned out the touch pad had also somehow went- In the end it took 2 months to fix! And was a lot more money than the initial estimate. To be fair- that was not their fault, there were unforeseen problems that kept delaying things, and most of the hold up was waiting on parts. Rich did discount some labor in lieu of making me wait so long. and now here I am typing on my once-again-wonderfully functioning laptop! and restored some needed data for school before the fix for free. Just a warning if you go: the Office is in a house. Its a white house, on a random side street with a red door, you have to go to the side door and press the doorbell labeled "B", which I didn't figure out until I got there.

I contacted a number of the obvious places in Cambridge for service on my several-years-old Brother…read morecopier/scanner. (It was producing near-unreadable double images.) It seemed that none of them offer printer repair. Reluctant to just give up and buy a new one, I called Collins in Arlington. I couldn't be happier! My machine just needed a diagnosis and a new part. The newly repaired machine is producing sharp, clear copies. They also cleaned it--it looks like new. A very gratifying experience.

Cleared a paper jam from my Brother printer in less than a day, at a very reasonable price given…read morethe the printer had to be largely disassembled to get out the errant scrap of paper. Very nice people to deal with and I recommend them heartily.

Had to have my desktop PC fixed, because all I got when starting it up was a blue screen. Thought…read moreit might be from a bad graphics card, but he was able to diagnose the problem quickly and recommended either replacing the motherboard or the component on the motherboard that had burned out, giving me the options and the pricing for both. He steered me to the cheaper option, and he fixed it within a few hours. I picked it up, and my computer is now working fine! Vary happy with his advice, repairs, and professionalism.

Both the fans in my computer broke two days before classes started. Best Buy Geek Squad told me to…read moreget a new computer because repairs would cost the same and take two weeks. Wang PC fixed my computer in two days for way cheaper than any other repair center would have given me. Martin is also incredibly nice, and there is a "every customer is important" vibe that other repair centers don't give. Martin also went above and beyond replacing the fans and also cleaned the inside of my keyboard (in two days) for no added charge. Needless to say they have earned a lifelong customer.

I dropped off my laptop approximately three weeks ago to have my documents recovered. Despite my…read moremaking repeated phone calls, sending an email and their promise to call me back, they have not contacted me as to why it's taking an inordinate amount of time for document recovery, what they have done thus far, what progress they've made (if any) and the overall status of the situation. They are being evasive and I am being given the runaround. Document recovery shouldn't take this long and if there is an issue I want to be notified with specific answers to my questions in a timely manner! This is not a simple matter of backlog or the complexity of what should be a relatively simple task. It's a matter of inept communication and the refusal of Plug and Play to provide the client with decent and professional customer service.

Absolute waste of time, Open 1.5 hours a day @ 3:30pm-5:00pm How the F* do U fix anything ???…read more Response was, Oh I'm a One person show ! Thanks for the Heads up / Waste of time.

I'm a hardcore Republican Capitalist. Today I experienced another form of Collective Capitalism -…read moreemployee- owned business. Sounds like a nice model! In any case, folks helped me quickly with recovering data from my laptop for my job and saved my a$$. Price was good, speed was great. I'll be back!

Don't be a non-terrorist, law-abiding activist who's been VERIFIED as a target of this government's…read morenot-so-secret security forces and expect to be treated professionally and with respect at Boston Tech Collective. Explained who I was, some of the computer security issues I was dealing with (ARP cache POISON man-in-the-middle Trojan on a previous computer; remotely wiped flash drive most recently) when I took my laptop in to be cleaned of malware that locked me out of it. Got it back and they had installed a 'cleaning' program on it without asking or telling me. I had to ask THREE TIMES (in the course of my several calls and visits while my computer was being worked on) if they would install a new hard drive and system on the machine, and how much that would be, thinking I'd just archive this drive, and Sam just kept saying, "You don't really need it." Umm - I'll be the judge of that. YOU just tell me if you want my business. Maybe it's because I'm a gray-haired old lady and I don't deserve the respect and professionalism of a straight-forward answer (or any honest communication about my computer), but is that any better? I guess I should have just gone to Best Buy and let their FBI contractors mess with it. https://www.washingtonpost.com/local/public-safety/if-a-best-buy-technician-is-a-paid-fbi-informant-are-his-computer-searches-legal/2017/01/09/f56028b4-d442-11e6-9cb0-54ab630851e8_story.html?utm_term=.192d8d3ef0b8 I want my $150 back so I can put it toward a new computer.

Steve and Katherine have once again saved me. In the past, they have kept my old desktop alive and…read morerunning. They are honest, fix the problem, recommend products and are extremely reasonable. It is good to know I have them in my life, for I have no clue about computers and laptops beyond the basics. They teach me and explain to me in words I actually understand. Finally , my old XP system died and they even pointed me to a person at a computer store to assist me in a purchase. They are now putting old backed up programs etc on my new laptop for me. So glad I have them...for in this world of technology....which I get easily confused by.......I need people who are honest, reliable and a pleasure to deal with.

Over a week ago I emailed ComplexIT to arrange repair of my laptop. I have not received a…read moreresponse. As far as I'm concerned that's enough to write them off.