My laptop wasn't charging. I first took it to MicroCenter in Cambridge and it was going to be…read more24-48 hours for Microcenter to give me a quote for the repair. I first called Alpha and they were very helpful for free. Finally stopped in a 5PM and they quickly determined - (under five minutes I had a bad power supply). Even had a replacement power supply for me. Fair pricing fast and expert level knowledge/tools.

Been going to Alfa for many years . Owners are very pleasant and helpful. Great service and pricing…read more! Recommend highly !

Great customer service. Purchased 4 tv's on Black Friday for…read moreour house that was being rebuilt after a fire. We just finally moved in, opened the tv's and the 2 large ones were broken. Ugh! Took them back to Best Buy not knowing what to anticipate since we purchased them more than six months ago. Two woman assisted us, one named Holly. They replaced one of the TVs and gave us half price for the second TV. Bummed that we lost money but thrilled that they helped us at all

beware their website is unclear about all the hidden costs! And when you call to discuss they…read moredon't listen. And most shocking when I asked to speak to a manager I was told (1) THERE WAS NO manager at the Burlington site and (2) if I wanted to talk to a manager I would have to DRIVE THERE to speak to someone. DOES the manager not know how to use the phone??? Ridiculous!!!

I went to the burlington mall radio shack…read more to buy cheap ear phones. , Cheap being important. The store clerk was on the phone, I was the only custormer All of a sudden he threw the phone accross the store. He threw it so hard it broke. Needless to say I ran out of the store His name is kurt.

this place sucks. There are really depressing people who work here. You know, 50-somethings who…read moredislike their job. They don't put much effort out to help and if you ask a question, they run the other way.

If I could leave ten stars I would! I went in there, with only three days before the event, with…read more31video tapes I needed converted to commemorate the tenth anniversary of my husband's passing. Initially, Cary told me he couldn't have them done in time. However, the very next day, he called to say he had put all other projects aside in order to get mine done for me! Incredible!!! He went above and beyond for me! I'm already spreading the word about this amazing experience and will continue to recommend them to everyone I know! It's very rare to find people who commit such acts of kindness. So glad I found this jewel!

My 15 year old Vizio TV finally stopped working. I would replace it, but it does one thing that…read morecurrent TVs don't do anymore: play 3D content. Since I am one of the few that likes 3D movies, I took my TV to Video Electronics. They quickly diagnosed the problem as a bad main board, quoted me a price (which was way cheaper than I expected) and did the repair once the part came in. The TV works just like before. This is the type of store where they do the job and then you leave, no frills, no annoyances. The best kind of store, honestly.

Peter at the printing desk was awesome! I appreciated his patience and knowledge helping me…read morecomplete a time sensitive job. Thank you kindly.

Jackie and Eric went above and beyond to help me with shipping a large item! they are patient and…read morekind. I appreciate you both!!

Beware! UNPROFESSIONAL, INEXPERIENCED, and FRAUDULENT. Do not use Thornton Electronics Repair LLC…read more I highly suggest finding a different, more reputable repair company. My family and I contacted Thornton Electronics to repair a refrigerator for my elderly parents (70+). Ryan responded and scheduled a consultation. Upon inspection, he stated that the fridge was not getting cold because the control board was not working and that replacing it would resolve the issue. Ryan provided no timeline for when the part would arrive or be replaced. After three weeks of waiting and several follow-up phone calls, Ryan returned and installed the control board. After paying a hefty sum of over $300 for the consultation, a used part, and labor, Ryan said the refrigerator would take 24 hours to get cold again. When the refrigerator did not get cold after 24 hours, we contacted Ryan again, who stated there must be a problem with the compressor. He told us he would order a new compressor and come install it for an additional $400. We hesitated on spending the additional money, but Ryan assured us that this would fix the problem. Ryan arrived onsite, replaced the compressor for the additional $400, and said the refrigerator would work in 24 hours. Once again, 24 hours passed, and the refrigerator did not work. After spending $700 on repairs--half the cost of a new refrigerator--we still did not have a working appliance. Ryan assured us he would file an insurance claim, and that they would cover the cost of a replacement refrigerator because he was unable to fix it. After several weeks of contacting Ryan and his insurance company, we found out that his insurance would not cover any of the repair, labor, or replacement costs. We asked Ryan to return or take the parts back for a refund and keep the cost of labor, but he refused. Ryan took complete advantage of elderly people who live on a fixed income. He took over $700 for a repair he could not complete and made no effort to correct the situation. UNPROFESSIONAL, INEXPERIENCED, and FRAUDULENT are the words I would use to describe Thornton Electronics LLC. Consumers, beware!

I highly recommend Thornton Electronics as the owner Ryan cares about customer service and provided…read moreexcellent repair work. He was prompt, courteous and neat. His communication about arrival and pricing was on point.

Fix N Repair was able to repair my son's Xbox in just couple days. Reasonably priced and we were…read morethrilled that we avoided having to purchase a new one!

iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

Highly recommend SoReal Sound! I needed the screen replaced in my Jeep Cherokee and called and…read morespoke with Steve. He told me they did not carry the screens, however recommend Cuescreens where previous customers had good experiences. Once I received the screen I was able to schedule an appointment quickly for installation. SoReal did an amazing job and had the car back to us within two hours. Great price, great service, customer service is fantastic! Highly, highly recommend!!!

Steve owner is a very nice guy! There work is done correctly…read more But some what over priced I was okay with the add ons and paying twice as another shop.what I did not like is I got charged 144.00 for a hour to install a 2wire license plate light. That u pushes throw a cut out hole on metal bumper about 1 inch round hole which these little prongs hold in the hole Which the auto body shop installed a week or so before I was told the auto body shop super glued the wire to the metal. I don't care what they did! It's two wires it never should have cost that much in my option. So I ask for a break and it was a no! One more thing was @ 144 a hour then there 10 percent for shop expenses on each completion job it turn out to be about 166 a hour. Some what price yee! So beware. Nice persons work there.

Always there to help and provide aplus service and or re sell. Tony knows his copiers and how to…read morefix them

I have a canon all-in-one printer that would not print. In fact, it would not even pull the paper…read moreinto the printer. I took it to Ken at A-Cal Copiers, Inc. in billerica. They diagnose my problem quickly and repaired it for me. Very friendly and great service. Ken, the service engineer, did a great job.