As a decades long devotee of high end audio, having returned back to New England 3.5 years ago, after 40 years on the other coast, I was thrilled to discover Natural Sound on Rte 9 in Framingham. Filled with high end gear, both new and used, these guys know their stuff. I was fortunate to be given 1.5 hours with Peter Zagwyn, a highly knowledgeable and personable HiFi expert. I thoroughly enjoyed our discussion. I was also introduced to Roger's High Fidelity tube gear, which was an eye-opener, with amazing sonic qualities and specs. Stop by when you can. You will be welcomed. read more

I am a repeat customer at Natural Sound. This time however, VERY disappointed. They like to sell you high end items, but the install and technical help was non existent. I am disappointed with the TV picture quality and the SONOS Arc was not installed well and I can t get to the back to sync with my music. I received NO call back from the sales person when I asked for advice and help I would not recommend these folks. You can get better prices and as good service from the Geek squad !!! You are paying for custom install but get shoddy workmanship. Terrible in this day and age ART read more

This is the store in metro west for home stereo and AV gear. Natural sound also has an amazing selection of used high end gear on consignment from people who have upgraded. Mark, Lewis and Peter absolutely know their stuff and will take the time to guide you to getting the right gear for your situation and budget. Don't hesitate to bring in a CD/record to try things out. read more

Their stock is mid- to high-priced, so if you want earbuds go somewhere else. But the cats who know, know: If you're any sort of hi-fi enthusiast, Natural Sound is the place. I've been going to Natural Sound for 10 years--I've bought receivers, headphones, phono preamps, and had turntable service done there and always left satisfied. Their crew totally knows their stuff--a bunch of cool, non-pushy hi-fi nerds. Also they are a locally owned business and I'm thrilled they've held their own against the big chain and mail-order places. read more

Shopping here since the 80s. Never seen such a bad audio salesperson as Mark O. One visit this component is the worst. Next visit the same component is the best. Called for a high-end CD player, he's still trying to push the same used Meridian player that's been in the store for years. What a joke. No credibility and a complete turnoff. read more

The manager,Larry G., is very attentive and the store just full of great gear. I have twice bought Magnepan speakers there and soon will return for a turntable Gear for rich and poor alike. David read more

This place gives you the Red Carpet treatment I got there and they all ready for me I was brought into a room with Leather chairs and speaks all set up ready for me to listen to and they listen to what you music style is I told them them recommended the Revels and boy where right I also go to listen to the focal and they where very nice as well but I did go with the Revels and I also got a Rega P2 Record Player yes I love this place I will be back. read more

So i wanted to upgrade my turntable cartridge. I don't mind ordering stuff online but sometimes it's nice to just walk into a store and talk to someone about what you're buying. I feel this way about specialty shops, at least. I called ahead to make sure the cart I wanted was available. I went by for the first time that evening to pick it up. First off - this place does not look like much from the outside. It's basically in a house that has been converted into retail space. Honestly, for a place that carries high-end audio equipment, the space was a little rough. With that being said, the guy behind the counter was really nice, full of great info, and made extra sure that I got what I needed at the right price. He encouraged me to check out the showrooms, even though I only came in to buy a $60 phono pickup. I found this exceptionally refreshing; it's my experience that when you go into a high end specialty shop to buy something small or inexpensive, you get second class treatment (this has happened to me most often in camera shops). This was not the case here - I notice and appreciate these things. So if you need some audio gear, check this place out. The equipment is top-notch and thus rather expensive, but I'm guessing if you're going to this place, you probably know what you're looking for. They also carry lots of accessories, which range in price depending on what you're after. If my experience was representative of their overall customer service, I think you will not be let down. read more

The good: cool store. The guys inside are clearly knowledgeable and they have a really awesome selection of super high end equipment. Nice people who are willing to take the time to educate you and work with you to find your ideal setup. The middle: We waited for 45 minutes to be helped. It was a really busy time and I was looking at lower-end equipment. By "lower-end" I mean "pretty nice equipment for normal people". Our sales guy kept doing other stuff for more potentially profitable customers, which I can respect, while promising to attend to us shortly. When he finally did get around to helping us, he apologized politely. The bad: The sales guy quoted me prices that were literally twice the MSRP on a receiver and a pair of speakers. I told the guy in the store - I'd be happy to shop locally and pay a little more, but come on. I'm not going to spend $800 on $400 worth of equipment just for the sake of feeling like I'm hooking someone up. Having a local shop with good service is critical if you're spending several thousand dollars on a home theater setup. If you're shopping for lower end equipment, it was pretty clear that they have no qualms about trying to rip you off. Which is sad, because they ARE nice, and they do have some good policies, such as a 100% credit on electronic components if you double your investment within three years. I'm debating whether I should go back there and make an offer for them to take or leave, or whether I should just shop elsewhere. read more

My dog chewed through the power cable of my no-so-cheap subwoofer. The dog survived, but I wasn't so sure about the woofer. $60 for the diagnostic and $20 for the repair, all in a reasonable time frame and everything is back to working perfectly. read more

I have been going to Natural Sound for probably 25 years or so. Recently Mark O. installed a Audio Technica phono cartridge AT-OC9XSL on my REGA Planar 25 turntable. He was very meticulous and did an excellent job. He carefully inspected and fine tuned all parameters of adjustments to the turntable and cartridge to perfection . I can attest to this because he allowed me to watch him set it up! He is outstanding! Kudos to Mark and Natural Sound & their highly skilled Team. Highly recommended! read more

Not one of the good ones I'm local to Natural Sound, and really wanted to work with them since I have a bit of a "buy local" bent for most anything. I was looking to purchase a vinyl front end for about $3000. I came to their store, and spoke to a Peter, who seemed to be passionate, and knowledgable. I was also conversing with Larry Goldberg by email who is the store manager. Larry and I went back and forth a few times and he was cordial. When I had mentioned an out of state piece of gear I was considering, Larry's tone changed drasticaly. A couple quotes: "..but at this point I need to see your face in the shop." "I just don't have time to give advice over the internet to everyone who asks!" It seems that Natural Sound's true sound came through. read more

Before the chain stores with the silly salespeople, ipods,mini cameras and cell phones contract desks there were specialized stores that knew the art of fine audio/video reproduction. Natural Sound is one the few remaining local stores that you can find quality service and salespeople that really know the difference between the junk and well built home audio and video hardware. Some of their audio and video prices are for the rich but they do have home audio for the average person that has to watch their budget. If you are looking for a good audio system for your home that will last for years then this is the place to start. read more

Customer service and knowledge beyond compare. Exceptional quality of stock. It's nice to know there are still a few shops like Natural Sound that take pride in what they do and understand the artistry and technology of their industry. I couldn't be happier I stopped in. Thank you. read more

I just called this store to see if they could repair a Sharp stereo, and they kind of uppity said NO. I asked them if they knew of another shop in the area, they said No. So no help to me. Maybe if you have a more expensive stereo setup. It is too bad we no longer have any tv or stereo repair in our town or anywhere near it? If you no of one, let me know, near Framingham/Natick, MA. I guess you just buy a new one now. read more

The First time I went there the service was good but then going back there for more help is a waste of time. The guys are very knowledgeable but they help you if they feel like it. I went looking for a sub-woofer cable after buying my new Marantz 1403 there, the service guy didn't seem interested in what i was talking about. Thought I'd never say this but I get better service from Best Buy.... I will buy my accessories there instead. If I've already spent and going to spend more money at a place , I would expect better service. read more

I moved to a new house and wanted to get a good audio/video system. After doing research online and at local stores, I quickly realized I needed some expert advice and chose Natural Sound based on the reviews I read. I exchanged emails with Larry and met Malcolm at the store. I quickly realized that I could not have made a better choice: Malcolm explained the different options I had, what were the things to consider to get the best audio quality for the room we were considering, and proposed a few price options based on the budget I had in mind. I bought from Natural Sound all the audio equipment and the BR player. The prices were competitive and well worth their advice. I highly recommend them if you are looking for an alternative to the chain-stores and value quality in both products and service. read more

Quick and Simple: -Very nice, clean shop. Comfortable place to be. -Manager was quick and eager to assist and made sure I had control over all aspects of the demo. -Great selection of products, could spend hours there. -Store managers are not pushy at all, just there to help and very knowledgeable More in Depth: Went in specifically to demo a pair of Sonus Faber speakers that I knew they carried. One of the store managers, Larry, was setting up some electronics in the back room and dropped everything to help me the second I asked. Within a minute or two they had brought said speakers into one of the rooms, hooked them up to an amp closest in quality to what I have at home, and put on a test CD I had brought. After showing me where the controls were, he told me to spend some time listening and that he'd check back in with me in a bit. I really appreciated this, as the salesmen at every other place I'd been so far sat around awkwardly as if they didn't trust me with their setups. This really allowed me to just sit down (in a very comfortable piece of furniture set up in the listening position I may add) and thoroughly listen. After a while, once I had heard enough (the speakers were fantastic by the way), I turned the music off and was promptly greeted once again by Larry asking what I thought. He explained to me a bit more about the speakers and about a pre-owned pair they had for sale before sending me off with his card. The whole experience was fantastic and they made me feel at home. At no point did he try to pull a "car salesman" and upsell anything I wasn't interested in. My only regret is that I didn't get a chance to really look around a whole lot as I was in a bit of a rush with a 3 hour drive ahead of me to get back home. I didn't end up buying the speakers through them as I was able to get a better deal through my own job that I found after the visit, but next time I'm in the market for some new equipment, I certainly know where I'll be going! Great shop and great people. If you're looking to upgrade, make this place your first stop! read more

My wife and I came in knowing very little about audio systems. Mark Ozdoba helped us understand the many options / choices within our budget. The Natural Sound staff are good listeners and extremely knowledgeable. We always felt Mark had our best interests at heart and his love of music is infectious. After buying our system we couldn't be happier -- and Mark has checked in on us to make sure things were working smoothly. Can't recommend Natural Sound highly enough! read more

The best stereo store in the Boston Metrowest area, they have great products in all price ranges and very knowledgeable staff. Highly recommended! read more

I came into this store today to look for a USB cable as I was having some trouble with my headphone (it was buzzing in one earcup). I didn't end up buying anything (because it wasn't the solution to the problem like I was hoping it was), but the guys here were all very friendly and helpful. They let me test out my headphones on a Sony portable amp/dac they had, both with my computer and phone. I didn't end up buying anything, and they weren't rude as a result; sometimes, at audio stores, if you don't buy anything, the people can be rude, but not here. They have a good selection of audio equipment ranging from headphones to cables to speaker equipment, and the staff were all very friendly and helpful. Highly recommended. read more

Tell them what you are looking for an you get what you want. I wish I had stopped in before I purchased my last set of speakers. They are very helpful here and take the time to demo what you are purchasing. Thanks! read more

I went there to audition a few sub-$500 bookshelf speakers and was helped within 5 minutes even though the they were a few customers there prior to me. If you are new to high end audio/video and you only prior experience buying was at big box stores, you may be a bit intimidated. Natural Sound sells equipment that can fetch 10's of thousands of dollars. The whole experience of buying the speakers was pleasant but felt a bit rushed when a customer who was clearly spending a lot more money than me was waiting to use the audition room with his salesman. It's just the way business works, I guess. Needless to say, I will be using their trade-up program and exchanging my speakers in the next 36 months for a better pair. read more

I am a very tech savvy person. I am a systems administrator at a big corporation. My twin who is a computer programmer lives and works here. When we walked in we were impressed with the high end companies they had there like Bowers & Wilkins and Denon head phones which are definitely top of the line products. My twin was considering a purchase on some headphones from them, though unfortunately while we were browsing, I was not paying attention. My girlfriend ended up mistaking what she thought was a power button, instead it was a tweeter on a high quality speaker. In the end the guy forced her to pay while threatening and blocking us from leaving. this was an honest mistake and she feels bad about this, which is why she was more willing to pay for her mistake than we felt she was responsible for. Personally I feel if you are to buy a speaker from someone, you should look elsewhere, at a place that can warranty its purchases in case of every day damage. If they can't cover their own costs how do you think they are able to warranty your purchases. They obviously don't care about there customers much so I would not plan to be treated very well before or after any purchases at this store. This tweeter in the end only costed 57.81 dollars, there was no signage or warnings about these floor models, and even worse it was used so while this typically would be under warranty, it wasn't due to the company taking risk in buying used products and forcing the customer to pay full price as if it was new before damage. What was worse was not the price, but the experience and the threats. Update after looking online: we realized Bower & Wilkins are easily fixed and are not needed be replaced as the damaged portion of this was just the outer cap portion of what is suppose to protect the tweeter. Obviously they like to take advantage of their customers on charging them for damage on what is already used. read more

Great store with a knowledgable staff. They were one of the few shops in the area that had the B&W headphones that I wanted to hear available. They sounded great, but I wanted a color that wasn't in stock, so they ordered them for me. They arrived in a few days, and their price was competitive. read more

Natural Sound gave me very good advice when I called with an audio crises. Much appreciated.

I've been buying equipment from Natural Sound for well over a decade. I started small with cartridges, turntable repairs, cabling, etc., then moved on to higher end CD players and a phono stage. Presently contemplating tube amps. I've learned a ton just from chatting with Larry, Peter and everyone else there. Always courteous, friendly and knowledgeable, I know their advice will be solid, it will respond to my economic limits and not "push" me into something I can't afford, and be what I am looking for and what I need. I "trust" them and I can't say that about too many businesses these days. High end audio isn't cheap so you need to know who will bring you the greatest bang for your buck and not play games with you. These guys qualify on every level. Very HIGHLY Recommended. read more

Never EVER call and ask if they have something in stock. This is yet another business who will tell you whatever you want to hear just to get you in the door at which point they try to upsell you or 'let us order it for you' at a 350% premium over doing it yourself on Amazon. read more

Came in here as someone who really likes good sound, but knows very little about getting the right gear. Mark spend a couple hours with me going through my options and playing various pieces for me. Was very knowledgeable and helpful. I didn't buy anything today only because he left me with some great options that I needed to consider. When I do purchase speakers, it will be here! Was a refreshing change of pace from Best Buy where they said "this is the only speaker you should consider, it's the best" even though I had inquired about other brands and told them that their top of the line is out of my budget, to which I was told I'm going to regret it later. read more

This store is a quirky gem in the middle of a strip mall. There are lots of jewels here, plus many years of experience in the field. We've purchased two components there, and were impressed with the knowledge, background, and helpfulness of the staff. We'd go there again if we needed anything, and do not hesitate to call the store if we have technical issues. They are always able to help. read more

Great experience shopping for relatively high end setup for my new home. They really assisted with the entire plan, options and selection. They did a great job installing and stayed late to boot just to get it done. It was a lot of fun selecting the two floor standing speakers there. I auditioned 4 speakers in total (Marc set them up and helped me switch back and forth) and while I walked in thinking I would not be able to pick up the differences, with enough time and patience my ear began to really tell them apart. Prices were good and in line with competitors and ongoing promotions. Highly recommended if you are looking for AV help! read more

Stopped in here after going in to the "Geek" store. They knew exactly what my issue was, how to remedy it and stayed within my budget. Will definitely do business with them in the future. read more

This is a thoroughly classy hi-end store, and unlike others, they'll treat you respectfully even if you're not looking to spend a great amount of money. From seventy dollar Grado headsets to ten thousand dollar turntables that look ready for an art museum, they have everything, and unlike at traditional big box store, you can try the gear in controlled settings with your favorite music. For people with more pedestrian tastes, they'll actually do special orders; perfect if you get your heart set on a certain shelf system or something and can't find it locally. They also sell used gear and do repair work. I've never gotten anything worked on there, but I saw the repair room, and it looked very well stocked, with all variety of oscilloscopes, frequency testers, boxes of vintage parts, shop manuals, alighnment tapes, .etc, .etc. If it gives you any clue, there was a Nakamichi Dragon on the bench awaiting a tuneup, though I saw more pedestrian gear, too. I fully reccomend this shop. They're friendly, truly high-end, love audio, know their stuff, and are quite willing to deal with plebes and broke college students looking for seventy buck headphones or forty buck pickups, read more

I'm very thankful a place like this still exists. You will never get this kind of service on high end at a local retail chain, which sadly seems to be the majority. I'm not one of the incredibly well off who can spend several thousands of dollars on audio equipment. I am however a budget audiophile who knows what he wants and CAN reasonably spend. That said, I was very well served by Natural sound. I can't say enough about Peter and his willingness to help me out with some turnatable/preamp compatibility issues. I learned more about my equipment in an hour with him than in the past ten years of avid record collecting. Sure, you may wait to be helped but carve out some time and give them the opportunity to speak to you. They are incredibly knowledgeable and helpful. In an age where most customer service is delivered over the phone or by a high school student given a few hours of brief equipment knowledge - this is well worth the wait and the cost. read more

They have the best staff of any store I know, not just audio stores. Truly nice guys with many years of experience that genuinely want to help you get the best sound for your money, no matter what your budget is. They really listened to me: what equipment I already had, what kind of music I listen to, what kind of sound I like, and what would work best for me. There are no stock answers, just careful analysis and advice. You can be confident you are getting the best advice, not being pushed to buy a particular product. They were very patient letting me compare two of their CD players using my own CDs. I am very satisfied with the CD player I chose and how it sounds on my system at home. They also have a great service department and did quick and low cost repairs to some of my old equipment that needed some minor repairs and service. Finally, they have plenty of parking next to the store. I cannot recommend this place highly enough. read more