The service was really good. We wanted an antenna for our TV. He let us know that it would not…read morework and saved us plenty of time and trouble.

The shopping was good as usual. But this review is about something else…read more Upon entering the store, we were approached by third party vendors, attempting to sell us new phones. We politely declined and we were met with looks and sneers. Then, a second set of third party vendors approached to ask "have you gotten your 50.00 gift card today?" I pay money for the privilege to shop here, only to have these people interrupting my experience by trying predatory sales tactics to trick and or bully us into signing up for whatever they happen to be selling. This is not something anyone should be experiencing. This is no longer acceptable as a business practice. For the good of your business, it would be best to relegate them to a corner they cannot leave from, or get rid of this aggressive and duplicitous brand of marketing all together. Thank you

The worst customer service! I have been trying to change my account email address for over a year…read moreso that I can make purchases on line. I have gone to the store, they say they can't do it and that I should call customer service (good luck finding that number). "Customer Service" says that the system won't allow them to change the email on file. My only option is to go to a store (again), close my membership and open a new one. My wife says that BJs stands for Bunch of Jerks". I agree.

I came here this afternoon, in a rush, to purchase a small device that would allow me to type my…read morepaper from work so I wouldn't have use a school computer. I looked for someone to guide me with suggestions. Andrew I believe started assisting me, but I wasn't getting a super helpful vibe from him. I went with Dylan from there, whom was a better fit; answered every question honestly about which device was in my best interest and which weren't worth my time. Andrew initially told me nobody could help me set up my ipad to connect to my hotspot or help install the Word program I'd just purchased from them for $50, unless I pay an extra fee. Which was giving me anxiety about the $400 I was spending... but thankfully he was incorrect. Meghan at the Geek Squad desk was actually super nice and helpful. She did all that with me. I felt at ease and comfortable with my investment by the time I'd left. 5 stars for Meghan and Dylan. No stars for Andrew. Sorry Andrew -- but you would've lost $400! I just wouldn't have felt comfortable leaving without being sure I could get immediate use out of it.

Special trip there to buy the Apple Watch Ultra 3. $799.00. Bolted to the table…read more(understandably). Dead as a doornail. Everything else on the table was working. Dude comes over, didn't get his name. "Yeah... it's off." I said "It's not off it appears not to be charged". Shrugs his shoulders and walked away. Looks like a trip to the Apple Store is in my future. This place is in its death throes. Too bad because there used to be some real customer service there.

The Customer Service Person was very polite and professional, one I was finally able to get to him…read more How long was my wait? About 50 minutes, as the person two patrons in front of me, took a long time to complete their transactions. This seems like a common malady with most cellular retail operations which I've visited. They had two people working, and they seemed to be trying as hard as they could to get things done. So I guess the issues are with t-Mobile, and their staffing or processes. The patron in front of me was buying a new phone, and it wasn't initializing correctly. The other Customer Service Rep was busy with a couple, who were purchasing a phone, tablet and watch, and were still there when I left. I was also surprised when I got a text later, informing me that I had purchased insurance protection. That discussion never came to pass, so I cancelled it by calling customer service. That was a fairly quick call, but it was an unnecessary one. Bottom line, my phone was getting old, wasn't working well and needed replacement, which was ultimately accomplished.

I am a disabled American and I am home restricted at this point…read more I have been trying to get my services working since Thursday 7/14/2022 and today is 7/22/2022 that translates to almost 50+ hours and 8 days to get my services working asked them to send a wheelchair van for me and they said that is against T-Mobile policy and they have informed me that I will not have service till such time that I get to a T-Mobile store. Told them that it could be a month till I get there and they said "Please call us back when you can get to the store. Discrimination against those hAmericans with Disabilities is a horrible thing isn't it? Please save yourself the hassle and go with Verizon. Thank you

Kevin was wonderful! We will definitely use his services again! He was prompt, flexible, and…read moreextremely reasonable than I believe any other store would be and very honest as my boyfriend has computer knowledge and agreed with his recommendations and very satisfied with the prices and services. Although we are moving back to the city, we will definitely depend on Kevin for our future computer needs and even his willingness to accommodate house calls!!

From the owner: Expert Computer, Phone, & Electronic Diagnostics and Repair for residential and business in your…read morearea.

When you call, or walk in the door, you're a customer. It doesn't matter if you're gonna spend a…read morecent or brought your black diamond credit card, they care about you and they care about music. How do I know? I had the pleasure of a thorough and empathetic call with either the owner or somebody I'd trust to run the place. ~~~ T took time out of his day to discuss my need as a customer for a very niche need, and I'm sure he takes care of people like me all day with the same aplomb and kindness. I asked about harp pins, and after talking enough, he knew I meant friction pegs but for harps. (No, I didn't know this would also explain it!) While I'm not sure of how practical it is to get teensy harp pins (3 mm size?) or use friction pegs (too large?), T invited me to visit so we could look together. ~~~ He was willing to look through catalogs and online searches with me to find the piece I'd need. How can you beat this kind of interest? The people here are like when you have a home project and need to know *how* to do it and *what* tools you need. Do you want a big name store where nobody knows anything and you're on your own? Of course you don't. You want a place where the employees live and breathe their work. Look at other reviews--Union Music proves it. ~~~ I'm definitely stopping in to see T, even if it's a month or two from now. Thank you for treating me so kindly, T, and Union Music.

Local music institution. If you're there for service, be careful with who works on your stuff…read more Brian lied to my face about doing service work that he didn't do. Christian fixed my mandolin a did it for as little money as possible. It sounds fantastic now.

Thanks for replacing my phone battery, it's working great. 20 minutes! Amazing and friendly service.read more

Matt went above and beyond to help fix my daughter's cell phone and saved us what would have been a…read moredebilitating bill from Apple. Kadienne's face recognition stopped working...not a very easy fix! She couldn't access her passwords nor her college ID. It is not as easy as disabling the face recognition. Matt found the problem and corrected it and I can't thank him enough!!!! THANK YOU MATT!!!!!!!!!!!!