This store is a scam. 1. They never tell all the charges…read moreyou will get at the end 2. The don't say twice the same thing. Any time you ask the same question they provide different answer. 3. They don't honor what they agreed to Be careful when you deal with this place.

I don't like that you have to walk in and see a line. If you don't know to sign in and get in line,…read moreyou get lost because you're eager to jump in that line. Here you sign in first and then get in the lin or sit to be called.. That's why places like this they have to be watching the door and working really hard to get you on that list because you wait for a while and someone else comes in after you and gets served before you, that could start a spiral of contempt. I was helped after a very long wait. And when I left I still had to call back to Verizon and get my plan and activation of my account and my device turned on. I waited a couple days before use of that device to find out that it wasn't activated and then my plan not being started is a major fail. You got to find out when people walk in what it is that they want. Then queue them according to that. Letting people sit for a long time and wait is a horrible plan for customer service.

Gia the store manager is a pompous and power wielding person who should be stripped of all of…read moremanagerial responsibilities ASAP. Lazy and unwilling to help a customer with a billing issue because she doesn't "want the hit to her stores profits." Her employee even said a Firstnet customer is not supposed to have activation fees. Selfish and not a company player. Go elsewhere. the store might be beautiful, but the staff is incompetent and doesn't care. When I told the sales associate I was going to be writing this review he laughed and said whatever our reviews are terrible anyway. They have got to be kidding me..... Should they just show people a map to Verizon or T-Mobile if this is what they consider "SERVICE."

I've been there a few times, and received very great service from Minh!…read more The last time there, I asked a billing communications question to a young person with black curly hair, and colored contacts. He had an incredible attitude problem, and talked down to me, and just told me to contact customer service. His next response was "I don't have a magic button that can fix that." When I told him I didn't understand he finally said, that they are just salespeople, and can't fix anything related to the billing communications (which a bunch of BS because other AT&T stores have helped me with more than just sales questions). The person should be fired for that attitude.

My phone was completely locked down. I called AT&T for help they were extremely rude. I raced on…read moremy lunch hour to the Apple store at the Burlington Mall. I wondered in with no appointment just frustration that I could even do a reset. There was a lovely lady that quickly asked if I needed any help. Her name was Deb and had just started at the store 3 days ago. In a minute she had my iPhone up and running. She took all the stress I was experiencing and relieved it in no time. I would highly recommend Deb as she was extremely attentive, understanding, kind and such an unexpected pleasant experience. The store should be grateful to have such a beautiful, special lady. A true asset. She was my angel today! Maria

I want to be clear that this review has nothing to do with the Apple Store or the team there. They…read morewere very courteous and professional and if this review was on their team, I would provide 5 stars and encourage consumers to continue to shop at this location if they want to work with Apple. This review is about Apple as a company. I've been a loyal Apple customer for over 15 years, across multiple devices and services. Recently, my 7-year-old child made several subscription purchases on my account in excess of $500. Apple denied a refund, strictly citing terms and conditions. While I understand that I am responsible for managing my child's access, and I have since addressed that, I find Apple's refusal to show any flexibility in this situation unacceptable, especially given the age of the child and my long-standing loyalty as a customer. This experience has seriously damaged my trust in Apple. As a result, I will be pursuing alternative companies and services and significantly reducing, if not completely ending my use of Apple products moving forward. Very disappointing from a company that claims to prioritize the customer experience.

Josh at the store is the most unprofessional person and he is rude and unknowledgeable. He refused…read morehelp from his colleagues and he refused letting his colleagues to help us. I wish I could give this Verizon store zero stars. The manager was particularly rude and racist on his colleagues. Spent hours with Josh ended nothing. When we asked another staff at store for help, the manager came out and told us he can not help us and the manager sent us back to Josh. But Josh knew nothing about the business. We have to went to another Verizon store and have our phone port in within 20 minutes instead of 4 hours at Burlington store. So please avoid Burlington store if you can, go to reading store.

Decided to change my carrier and go with Verizon. Came to the Burlington mall and met with Jeffrey…read morethe specialist and can't say anything other than this man was amazing. Very friendly, very professional and helped get my lines situated and carried over from my existing carrier. Very little wait, and was very prompt to getting me in and out of the store with very little headache. Highly recommend coming to this Verizon store if you plan to change your carrier to Verizon.

T-mobile is my carrier, but I have a prepaid plan. Today I brought in a brand new unlocked Samsung…read mores26 Ultra to the store and they fixed a serious app configuration issue. I moved the SIM yesterday from the old to the new phone, but had App configuration issues. Tony figured it out in a few minutes after I spent yesterday evening watching youTube videos and being unsuccessful. The store was busy and I had to wait a few minutes, but it was well worth it. The staff was friendly. Thank you again, particularly Tony.

Many many years ago I love to visit my T Mobil at The Burlington Mall. They had a diverse and…read moreinclusive staffs. I felt at home going there and we were like friends but not any more. First, the newly appointed manager (he has been there many many years and I seldom go to him before for help for technical advice for my phone and the newer version when I changed my phone) does not welcome me to visit the store. He stood there when I seldom go in for technical help. When I did visit (I am a senior citizen and do need technical help at times)he stood at the otherside of the counter with his unwelcome stare and cold look tell me I am not welcome there then he talked down to me when I asked a question then he shows his staffs how much he knows. I guess when you have a store manager treats the faithful longtime T Mobil customer with cold stares what do you expect your staffs to treat T Mobil customers?

Fix N Repair was able to repair my son's Xbox in just couple days. Reasonably priced and we were…read morethrilled that we avoided having to purchase a new one!

iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

I had excellent service from one of the associates at the AT&T store. She was very patient and…read morehelped untangle many issues with my account after I had ordered a few new iPhone 17 Pro Max is due to their astonishing trade-in deal.

Poor customer service…read more The lady runs this store is rude & lied that she cannot help with this. Asked to try and she denied, since different store legitimately could not help & explained why. If you have issue with account then don't bother going here. If you buying a phone/service sure they won't be all over you.

Just don't go there. This place is a scam. You'll get a…read moredouble bill for if you don't pay attention. If you pay attention then you'll realize that you wasted your time and already signed up or ported your lines. Lots of hidden fees and mandatory junk that they are trying to sell. Just save your time and don't ever go to this store. I don't recommend this place.

Buyer beware. My wife and I went in to upgrade her Blackberry Curve to the new Bold that was just…read morereleased. We looked it up online prior to going in and saw that it would cost $199.99 [I had also upgraded my device at the same price just days prior]. When we got to the store the clerk told us it would cost $249.99. We disputed this price, they showed us a screen and did little to try and resolve the issue for us, taking the stance of "it is what it says it is [on the screen]." Needless to say, we left the store and just went through ordering the new phone online....at $199.99 At worst, they were trying to charge extra fees to pad their own back pocket, at best they were inept and couldn't figure out how to get the proper price. Either way, I'd avoid this store and just do your business online or go to a REAL Verizon store.

Ricky was awesome to work with. He helped us trade in and upgrade several iPhones on my account…read more He helped find promotions and changes to our plan to save money. He was friendly, knowledgeable, and very helpful. Highly recommended!

Great Experience!…read more Jay helped me with a billing and hot spot issue. He was very kind and knew what he was talking about. Very happy with the results. Thanks Jay!