1. Fast 2. Knowledgable 3. Affordable and 4. Honest. I had…read morea major virus issue which really compromised my computer, Typically I have enough knowledge to fix my own computer problems, but this way beyond what I was capable of handling. One call and over a period of less than 24 hours I had my computer back virus free. Computer was picked up and delivered back to my office. Great work, great service, would definitely use again.

This is insane...This guy is such a looney tune...that he keeps adding more fictitious accounts of…read morewhat transpired between when I picked him off the internet to trust my computer to him.. I had no viruses as he claims he fixed. My only issue was the computer was shutting down by itself because of overheating caused by a build up of dust inside the cabinet . THAT IS ALL that was wrong with my computer... and that should have been a $ 75 to $100 service call for opening the case and blowing out the dust with a can of air, not $275 that he actually charged me by inventing the fictitious accounts of viruses and memory issues and all kinds of spyware. He kept the computer for 48 hours to do a 10 minute service, so it would appear that he actually performed hours of work that he did not do. He called me several times during this 48 hour period..each time adding more claims of problems I had and imaginary work he supposedly completed. If he actually did all the claimed...why did he not give me an invoice or receipt after several times that I asked him for that by phone and e-mail. These requests for this invoice or receipts have all been ignored by this man who goes by the name of JR Kennedy. He talks in previous messages about " us " as to claim his company "faster computer " has several top notch IT employees when in reality ..he is the only person in his company that he apparently runs out of his car. Be sure that if you do have him work on your computer after all you are now aware of...that you pay him by check made out to his business and not his name as he requested of me. A legitimate business person would have you make payment to be payable to his business and not to him so he could pay his credit card bill as he claimed when I asked him why . I could go on here with more cautions about dealing with this bozo...but that will just cause him to write more lies back to try and cover his tracks. This all needs to end sometime ..and maybe he can just get on with his life ..as I plan to ...and I will just chalk this bad experience up to " live and learn " although I will still spread the word to all of my family and friends in this greater Bellingham / Franklin area so they won't get ripped off by this bozo , as I did. Get an honest life JR .. and stop your obsession with trying to justify a scam that someone called you on !! Oh BTW ..this is not harassment as you claim... I've also spoken with the police...and this is legally within my right to report my bad experience with you and your so-called business by using any means at my disposal to get the word out in this very digital computer age we live in.

Thank you so much Jr and olti, your work is awesome…read more Seriously I am saying..... You know even Microsoft employees were struggling to resolve this issue but you did an awesome work to unlock my machine Please note guys.... System lock is usual issue but you know in my case it is very different issue and they are the perfect guys who resolved without data loss, which specifically I requested them to take care of my data.... Yes even in price offering they are very cheap comparing to others... You won't believe in the same blog I posted my issue for that many quoted till $250. Here they charged only $35 from my end which is around 70% less comparing to others and at the same time work is so genuine to satisfy common expectation.. I will surely give full star to you "star guys" Thank you :-) :-) :-) :-) :-)

Nice guys who are plenty smart, but they do not have an adequate repair bench for complex computer…read moreproblems, and they don't do a great job of listening to customers. Additionally, they are not diligent enough in diagnosis. The result in my case was that I paid them $50 diagnostic fee without actually receiving a diagnostic and with them asking me to buy RAM so they could test out my computer with new RAM (because they didn't have sufficient parts on hand). I would go to this shop to buy a PC or for basic support. I would not go to this shop for support on truly complex PC problems. I brought in a home-built PC with stability issues. I didn't have the time or interchangable parts to diagnose the PC myself, but needed it diagnosed and fixed as I used it for statistical analysis work. I ran the guy who checked me in through the steps I had taken (chkdisk and related), but he did not take adequate notes at check in. As a result, they held on to my computer for two weeks running the same checks. As I found this out, I informed the other guy who ran diagnosis on the computer I had completed all these checks. At this point, he insisted I needed to buy RAM so the computer shop could evaluate the issue with new RAM. This is a very strange request. Any shop worth it's own salt should have the interchangable parts and testing bench necessary to diagnose things without requiring the customer buy parts for the shop to do so. As he had been telling me inaccuracies about my hardware such as (1) MB can't handle the RAM I have in it because it is wrong speed (MB can handle it, it just has to be set to OC in bios) and (2) that my RAM was only 16 gb (wrong, it is clearly 4 sticks of 8 gb per stick), I decided to take the computer to a big box tech store nearby (who also failed to diagnose correctly). Upon pickup, the guys at the shop told me they believed I had a failed graphics card and RAM issue. I ended up doing the diagnosis myself a month later when my time freed up and figured out that I had (1) a corrupt windows install, and (2) a corrupted bios that was causing very strange MB behavior. I replaced no parts, just did a clean bios flash and a clean install of Windows. I am writing this review on the exact same PC, same parts, completely stable. However, I am sore that I paid $50 bucks and lost my home desktop for several weeks for nothing, and that I then solved the issue in about 2 days of my own work.

You know the old line, "You can have it good; You can have it fast; You can have it cheap; Pick…read moretwo"? Doesn't apply here -- I got all three. My HP laptop, on which I depend utterly, every day, for my firm*, suddenly developed all kinds of failure modes (first it would drop the WiFi; then it couldn't find the connections that were there; then it wouldn't boot at all) -- but they were intermittent (the very toughest to trace and fix). Grant, the genius-in-residence at this Harvard Square shop, had me fully operational, with a new WiFi board, and doubled the memory I used to have (now a full terabyte, yay), but w/ my old drive contents cloned (so the replacement would be seamless), all in less than 48 hours, and for less than $300 (before tax). An infinitely better experience than I'd braced myself for when I started calling around desperately for help. *shameless self-promo time: TestWell / LSAT 180 -- #1 on-campus LSAT Course at Harvard, Wellesley, Brown, among others; please visit testwell.com if you want an avg of +12 points on your LSAT, and guaranteed +5 (if you've already taken a REAL LSAC-administered LSAT) -- and more so if you're high-score capable. Need-based, sliding-scaled tuition.

Grant is terrific--he has fixed my laptop several time recently, including retrieving a lost…read morecontacts file and diagnosing a problem (slow computer) that required removing and then replacing all the software. I cannot understand critical reviews. He has always been friendly, incredibly responsive (same day--"bring it in"), and efficient. He is also mindful of costs/time and does not do work that is not necessary. For example, when my computer did not turn on, I called Grant and he told me about a 30 second fix that worked without my having to bring the laptop in. It is a great source of comfort to know that Grant is available to deal with the inevitable laptop problems in a manner that is friendly, timely and cost-effective. I recommend him enthusiastically.

I'm a hardcore Republican Capitalist. Today I experienced another form of Collective Capitalism -…read moreemployee- owned business. Sounds like a nice model! In any case, folks helped me quickly with recovering data from my laptop for my job and saved my a$$. Price was good, speed was great. I'll be back!

Don't be a non-terrorist, law-abiding activist who's been VERIFIED as a target of this government's…read morenot-so-secret security forces and expect to be treated professionally and with respect at Boston Tech Collective. Explained who I was, some of the computer security issues I was dealing with (ARP cache POISON man-in-the-middle Trojan on a previous computer; remotely wiped flash drive most recently) when I took my laptop in to be cleaned of malware that locked me out of it. Got it back and they had installed a 'cleaning' program on it without asking or telling me. I had to ask THREE TIMES (in the course of my several calls and visits while my computer was being worked on) if they would install a new hard drive and system on the machine, and how much that would be, thinking I'd just archive this drive, and Sam just kept saying, "You don't really need it." Umm - I'll be the judge of that. YOU just tell me if you want my business. Maybe it's because I'm a gray-haired old lady and I don't deserve the respect and professionalism of a straight-forward answer (or any honest communication about my computer), but is that any better? I guess I should have just gone to Best Buy and let their FBI contractors mess with it. https://www.washingtonpost.com/local/public-safety/if-a-best-buy-technician-is-a-paid-fbi-informant-are-his-computer-searches-legal/2017/01/09/f56028b4-d442-11e6-9cb0-54ab630851e8_story.html?utm_term=.192d8d3ef0b8 I want my $150 back so I can put it toward a new computer.

I never went to a shop like this before, so I asked my friends. My friend Emily recommended…read moreGinitechs, which was near Woody's Pizza! So I went in because I was looking for a professional who can fix the issues with my laptop. I could always Google the issues, browse YouTube etc. But since I am not a technical expert on fixing computers, laptops. It is best not to tinker around with my laptop, like a newbie without a license, or knowledge to do so beforehand. Abdul the technician, provided excellent customer service, he was friendly, helpful, insightful/knowledgeable about computers and laptops! He said my laptop was in a good condition and lasted longer than most HP laptops he had fixed! I picked it up today on 11/28/16 it's working normally again, and it looks like it was cleaned up, and upgraded etc. free of charge!!! So overall I definitely recommend this place for anyone who has not been to an IT Service & Computer repair shop before. It was a positive experience for me and I would go back again for future technology needs. This place also sold computers, laptops too wow!!!

I brought my HP pc to have it checked out and I must say they did a great job. Abdul explained the…read moreissues with me and it turned out very good. Because of his honesty and knowledge I didn't have to buy a new computer. I would most definitely recommend Ginitechs for your repair needs.

The shop interior looks like what it is - a computer lab, not a retail operation, but don't be put…read moreoff. Alfa's Tan owner Nguyen and tech Huy Phan are both customer oriented - and really know their stuff. My Win10 PC needed a CPU, GPU, nVME hardware and software upgrade - they took time to answer all my questions, resolved several problems that arose, kept me in touch throughout, and completed the job gracefully and on their original estimate. Recommend them highly!

My laptop wasn't charging. I first took it to MicroCenter in Cambridge and it was going to be…read more24-48 hours for Microcenter to give me a quote for the repair. I first called Alpha and they were very helpful for free. Finally stopped in a 5PM and they quickly determined - (under five minutes I had a bad power supply). Even had a replacement power supply for me. Fair pricing fast and expert level knowledge/tools.

my husband fried the power source on our external hard drive by accidentally using our power drill…read morea/c adapter to plug it into the wall. After I recovered from my heart palpitations, he told me that he had looked up Comp-Net and they put the memory part into a new housing for a decent price while he waited...and it works fine. whew. Thanks for saving us $300, bc that's what another business wanted to charge for a data transfer into a new hard drive... we have the applecare plan for our macbooks, but if any of our other equipment needs a fix-up, I'll definitely be going back here.

My laptop broke. It would turn on, but the screen would be black. After bringing it to a place that…read moreI completely did NOT trust, I walked through the door of Comp-Net Solutions. I definitely should have came here first! Jeff looked at my laptop right away while I was sitting there. They tried to find the root of the issue and I was able to sit there and watch what was going on. He also was talking me through what he was doing and why he was doing it, which really put my nervous mind at ease. Their prices were very reasonable (although it sucks to pay $200 for a new laptop screen) and they called me when my laptop was going to take longer than originally expected to fix. They even stayed later than their office hours so that I could pick up my laptop after work. Totally trust these guys and would come back here in a heartbeat - if my computer needs it again (KNOCK ON WOOD).

Had the pleasure of working with Vicky for the day at home to fix a big Internet issue! Vicky…read morespent the time to diagnose and suggest repairs, then began to get it done all in the space of four hours!! Everything is working beyond my expectations and was explained in a way that I understood!! Kudos to Mass I/T and Vicky for the outstanding service and solution!! Would highly recommend

Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my…read moreaccounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.