I'd like to start off and say...that I love Matchbox! I've eaten at every restaurant with in the DMV area and have never had an issue....Until Labor Day at the new Restaurant in Penn Quarter (E street NW). I had a reservation at 7 with a friend. I had to wait a few moments for the host to seat me since no one was at the front to greet me when I walked in. The host comes out maybe 5 minutes after I arrived. We sit at table by the bar because there was no room to sit outside. I was sitting for 10-15minutes before I had to ask the bartender who our waiter was. He points him out, but the designated waiter never makes his way over to our table. Now, I understand that we're living in the times of COVID, and staff is limited due to safety concerns, but still there's no excuse. Especially, after seeing other patrons come in and sit down and receive service. After another 5 minutes, I ask the bartender to just take my order 2 drinks and 9 mini burgers to be exact. My friend arrives and sits down. The mini burgers (weren't great but I was hungry so I ate them) didn't arrive to our table for another 20 minutes. By this time I see the guy who's supposed to be our waiter take the order from the booth behind us (he still never made his way over to us). We order our pizza and a few more drinks through the bartender, since our waiter wasn't concerned about us. Our food arrives it tastes fine no issues, but now it takes another 20 minutes to get the attention of the bartender to get a few more napkins. When the bartender returns with the napkins, I asked him again who is supposed to be our waiter? So I know who to leave a tip. He replies "well it's all a group effort so we're all pitching in right now" I told him ok, no problem! Just curious about the tip. So by the end of our meal we just want to get the check and go, no one came by to check on us to see if we needed anything, or to ask about our meal. But there's one problem, the bartender is now gone, and the guy who was supposed to be our waiter never said a word to us. The remaining staff are walking back and forth providing service to the tables outside that they completely forgot about us. After another 20 minutes, we finally get the attention of the guy who was supposed to be our waiter to bring boxes and the check. I will never eat at this location again, and I will not recommend it to friends or family. Please do better Matchbox. read more