Love this store, the staff is wonderful and I love that they always have a huge clerance section!! read more

Macy's - Love that they always have clerance! They usually have many clothing to pick from and the staff is wonderful! ! - Department Stores Near Me - Pleasanton, California

I have been ordering from Macy's for a while. Been ordering my favorite pair of pants without problems until recently. I ordered two pairs of Dockers pants and when I got them, they were missing multiple tags. One sticker even looked like it was peeled off at one point. The other one had a re-ticketing tag on it. I didn't realize that I would be getting items that were already worn. So I shrug it off and keep them. Then comes this great sale. I order a pair of my favorite shorts and a package of underwear. When I get the order, the shorts were fine but the boxers were mediums. I had to do a double take, my email says I ordered smalls but the shipping says I ordered mediums. I had to go into my account and it says I ordered smalls but they cancelled them and sent me medium. Without telling me. I don't wear baggy underwear so I decided to email Macy's. I tell them I ordered smalls, got mediums. I wait a day and around 9pm, I get an email that basically says, "Upon checking, I see that Medium size was placed on your order. Therefore I'm unable to process a reshipment." I was flabbergasted and mad. I decided to make use of Macy's phone service at that late hour. The person over the phone said the same thing to me. Told me I ordered mediums and couldn't send me smalls. I told him, I ordered smalls and you cancelled my smalls and sent me mediums. Then he finally agreed with me and we set up another order for small underwear. I got all happy because, finally I get my underwear. Yes, underwear of all things. I decide to return the medium underwear from the original order in person and the person at the Stoneridge Mall doesn't bat an eye. Whatever, I am getting my smalls. What do I end up getting instead about a week later? Another package of mediums! Well now you not only fooled me once but twice! I figure out Sunvalley Mall might have that same underwear but I decide to return the second package of medium at Stoneridge Mall and be done with it. This becomes my second trip in the same week. I go downstairs and return the second package of mediums. I tell the lady that I was disappointed. Lady asks me if they carry it at Stoneridge. I tell her Sun Valley has it. The lady tries to apologize but is rude and uncaring. Well that's it. No more Macy's for me. I gave you enough chances but you screwed them all up. I am not going to order more clothing so I can get more mediums or items that have already been worn. Macy's doesn't have a monopoly on crappy clothing anyways. read more

Macy's Pleasanton store is one of my favorite Macy's in the Bay Area because every time I shop here I always receive great customer service. Celeste, that works in the Women's and Men's area, was so helpful every time I went to pick up an online order. She went above and beyond in her service when she did not have to. I really appreciated it. I also want to highlight and thank Lilli that works in the Handbags area because she is so knowledgeable about the different handbags and purses. Her knowledge and expertise have helped me to pick out some of my favorite handbags while receiving excellent service from her every time. Thanks Celeste and Lilli for all your hard work and providing customers like me with a great in-store experience! read more

Macys has made online shopping increasingly difficult, with 30 day returns and with very, very, very slow return lines. Waited a good 30minutes for online-returns with only one person manning the desk at the stoneridge macys. Never shopping at macys.com again. read more

I was at Macys on November 26th 2018. Customer service through out the store was terrible. Started in the Jewelry department the rudeness then up to the second floor the rudeness there too. Then the men's department could not get any help. No one knows everything. Everyone dressed like they are going grocery shopping. I been a customer for a long time and the whole experience was awful. read more

Not many customers in store but we are waiting in line since 30 minutes. This is Sunday around 5 PM. This way they will loose customers in this competitive market. read more

Unfortunate that at 1235 pm on 7/14/28 there are 2 people in all of the jewelry dept. at least 5 people are waiting and there is a sale too. Wonder why business is tough? read more

While the selection of shoes and prices were decent, the customer service was horrible! I thought that I was going to have to go in the back to my find my own shoes. After assertively finding a person to help me, I still waited over 10 minutes for my left shoe to be delivered. Definitely would not recommend this place during busier times are warning: pack your patience. read more

I found several mugs on sale for $2.63 in the Home departement of Macy's!! Zohreh was wonderful and took extra care of the mugs by putting them in bubble wrap and then giving me an extra large bag cause the mugs were a gift and I had other shopping to do. Zohreh was pleasant and very efficient. Great customer service skills!! read more

Hera the sales lady is always so great to see a ring up with so lovely to check out in the women's department just love her she is the best

For make-up I tend to bounce around between the counters to get my favorites but I always go to the Clinique counter for my skin care. A lady by the name of Josephine has always helped me and has been there forever. She knows the products inside and out and has helped me address every skin care need. I also have been very happy that they still carry a good selection of Dolce & Gabbana watches (mens & womens) which Nordstroms has completely discontinued and no longer carries at all. read more

Make-up Department The moment YVONNE arrived to help me, I was desperate to ask for someone else. From the beginning, she was very rude, obviously inexperienced but greedy for that comission. You should know better than to say crap like "I just told you blah blah blah" when, not even once, did you even mention it. She worked so sloooowwwww, but not because she was concentrating, but because she had no idea what she was doing. She actually admitted to being clueless but continued to have an attitude with me. I nicely suggested that she try another color on my skin, but she started fucking around about how maybe I understoof make-up better than the professional. The entire time, I was confused as to why she was being a big bitch to me. My day was saved by an extremely nice girl, whose name I forgot to ask. She has a tattoo on each forearm though, so if you ever come across her, know that you are in safe hands. read more

I'm rating the children's dept and I must say, Macy's did NOT have or carry a lot of clothes for Toddler boys so I left empty handed and disappointment. Thankfully, your competitors did at JcPenny's so I will be shopping with them from now on. read more

RACIST EMPLOYEES! This happened years ago, but a discussion about racism brought this back up and reminded me to give this place the worse review possible. Here's the story. I'm an Asian female and I look young for my age (thank you genetics). I got into a pretty heated argument with a white lady employee. Trying to disprove my point, all of a sudden the lady started a sentence with, "it doesn't matter if you're a 4.0 student...." OK, TIME OUT! Just because I'm Asian you assume I'm a 4.0 student? I was 23 when this happened. I graduated from college already. Not a student. Not a 4.0 student. Employees will stereotype the heck out of you. I wouldn't be surprised if they followed a black person around the store. read more

Last time I came here to buy a watch with my husband, the worker grabbed my husbands wrists and was very aggressive and disrespectful. If you are going to act childish especially when this place has no cashiers or workers available, then you need to re-evaluate yourself and get a new job. At the makeup section and beauty department I went there to return a product that was brand new, the workers forced me to exchange products. They would not allow me to return my products and they would keep pushing me to get something else that I didn't need which was wasting lots of my time. read more

Husband and I walked into Macy's shopping for a new mattress. Asked an associate what floor the mattress was on, the gentlemen Raj said he was the expert for mattresses and he took us there. Having 10 years experience working in sales I understand sales and customer service. I refuse to give me business to "push sales people" Raj on the other hand was not forceful at all. We originally had a few mattress in mind we wanted to look at and he showed us a variety of different kinds. He explained to us the benefits/disadvantaged of each mattress and gave us time to make our decision. He never pushed anything on us nor did he push Macy's credit card. The entire time he was very professional and he had a lot of product knowledge. Glad we decided to get our mattress through him. Go check out Raj if you're ever looking for a new mattress!! read more

I want to shop for men's clothes but the Macy's in the mall is only for women's clothes. It is ridiculous to go to another building outside the mall just to shop for men's clothing. I better shop online! read more

Here for 20 min. No ones helping me. I'm not sure if anyone's here. Trying to exchange bedding. Should have went to Bed Bath and Beyond.

My wife and were in the market for a new bed. She went to Macy's in Stoneridge Mall, Pleasanton and talked to gentleman named Raj. She was impressed with his knowledge and the fact that he wasn't pushy. She came home with a quote for several beds. I did some research over several weeks and found their prices to be inline with most of the places so we decided to take a trip to Pleasanton on a Saturday because I wanted to meet Raj in person and try out some of the beds. My wife is generally a good judge of character and she was spot on with Raj. I must have tried 10 different beds and he was patient and gave us all the pros and cons of each one and didn't try to sell us the most expensive bed. He was extremely knowledgeable and definitely not a pushy salesman. After we made the purchase and scheduled the delivery date the bed arrived and there was a minor hiccup. We contacted Raj and after a couple of phone calls back and forth he fixed the problem. He was a true professional in every sense of the word. In this day and age of computers and fast talking salespeople it is nice to know there are still great service oriented salesmen who stand by their product and promise to delver top quality service. I highly recommend Raj and Macy's for and bedding needs. read more

Over the last month and a half I have made multiple visits to the men's section & have purchased 5 suits with the help of I believe her name is Sabrina! She is a great asset to the Macy's team & I have recommended friends and family to go see her if they need suits in the near future. My wardrobe is now complete, next time I feel the urge to purchase another suit she will be my go to! I may go back and get the vests that belong to the suits ... A well dressed man is every woman's dream, feels good to look like a million bucks! read more

The last few years this location has gone downhill. I've overlooked a lot of the negative changes. For example, calling several times and never getting a live person anymore. Then I come into the store and hear the phone ring and notice that none of the sales associates bother to answer. Okay, well Macy's isn't what it once was. I can put up with this. But there comes a time when a line is crossed and it's time to do a little bit of yelping. I went to Macy's to exchange an item and look at the XYZ dept. There was a huge sale according to the web site. In the XYZ department, the associate said I had to open a Macy's card if I wanted a discount. In the past, the associate would use a coupon if I didn't open a card. Not this time. I had to open a Macy's card or no discount. No sale for me I said if that's how Macy's is going to be. Then I walked over to a nearby department to look at another item. The sales racks were completely disorganized and there were no prices on anything. I guess I was supposed to spend lots of my precious time looking and then find out, you guessed it, at the same counter where the associate would say, no surprise, you get a discount only if you open a Macy's card. Well, after a couple minutes of this b%llsh*t, I said forget about it and went on my merry way. I can buy this item online. No need to waste my time looking for it here. Ah, but my visit wasn't over yet. I still had to exchange an item in the ABC department. I went to the sales associate and was met by somebody who looked like not only did they not want to be there, but they did not want me to be there as well. My SO and I were treated like garbage, like we were the worst thing to happen to this associate's life, and rushed without even having a chance to explain why we wanted to exchange the item. I tried to show the associate what was defective, but the associate wanted none of it and was rude. The associate did do the exchange, but not after demanding that I pay the difference in sales tax because there were different locations involved. Seriously? The difference was pennies. Pennies! Oh and I am going to open up a Macy's card? Right. No, I think next time I'll just go online and buy my item someplace else. Or I'll go to Nordstom where at least the sales associates enjoy interacting with customers, I'm treated with respect, and the displays are well organized and have prices listed. read more

I absolutely love how stocked this Macy's is! This review is mainly for Molly who works in the fragrance department. I went in yesterday to make a online return, but there was a problem because with my online order... long story short - there was a mistake on my address on Macy's end, so they had to resend me my perfume which was popping up as $0.00 in her system. Molly went above and beyond and called her manager to refund me my money in full. She has the perfect personality to work in customer service with such a bright, positive attitude! I had just came from another store with a grumpy worker and she totally just turned my mood around. read more

Takes mind numbingly long to buy stuff smh. I don't understand how it takes so long to buy stuff. Like I am trying to give you money

Amy at fine jewelry needs to take a lesson in customer service before working with high end designer pricing. I thought I was in Wal-Mart for a moment. Shame. read more

This is specifically for the shoe department who has gone above and beyond to help me out and provide Awesome Customer service!! Also would like to give many starts to some people in cosmetics though the service is hit or miss.. sometimes the girls in cosmetics are also above and beyond! read more

I certainly hope the store manager for this store cares enough to read reviews that customers like myself take the time to write. There' a woman named "ROBIN" in their juniors department that needs serious training along with an attitude adjustment. I have been a loyal shopper of Macy's for decades spending tens of thousands of dollars there over the year. Well no more thanks to Robin's nasty attitude. I was at the store around 7:00 PM yesterday, 9/20/2013 in the junior department looking for a homecoming gown for my daughter. Well, there was a specific dress she liked, but we couldn't find her size so I went to the check out line so I could ask them to see if they had the dress or if it was at another Macy's. I went to the only line there was and was then told with the customer that was being rung up to go to the opposite side which I complied with. The ROBIN showed up and scolded me for where I was standing, you know, where the other lady just moved me to, and said I was standing in the wrong place and that I needed to move, however she didn't specify where to and certainly there was no sign indicating where I was to stand. I was the only customer in line at the time as the lady in front of me was already being rung up. So I asked her where I should stand and she pointed to a random location not on either side but facing the inside counter of the register. At that point, another woman walked up who then got behind me. I kid you not, not three second later she says 'I can take the next person in line" which was of course me after she made me stand on the side "in line" when she could have just taken me to her register knowing that was her intention. I mean seriously, I felt like I was running laps around the damn cashier station for Robin's entertainment. And then when she finally looked up the dress, we asked her to look up by size with us looking for two different sizes and told her our size preference between the two and she proceeded to tell us she was not going to look them up in the order we wanted but in the opposite order instead. As it turned out, or so she claimed, the dress wasn't anywhere local so my daughter walked away. I then told ROBIN that I was originally standing where the other cashier told me to and her response was "well, she's knew". I responded by telling her "well, I'm not". She's a rotten horribly rude person and I will never return after being such a faithful Macy's customer even when so many others have been less faithful. This sort of nonsense would never happen at Nordstrom, where I have been shopping more and more, and in fact if you were to stand in line at the wrong place at Nordstrom, they'd probably being willing to move the register to where you were or go to another store themselves just to accommodate my daughter's dress wishes. Macy's is now garbage and not what they used to be. And by the way, if you read this ROBIN, rest assured I'm contacting your corporate office (I have your CEO's personal address) and will be letting them know how nasty you treated us and how you ruined my daughter during such a special time for her as she shopped for her homecoming dress. read more

While walking through the doors of Macy's I felt like I was transported back to the 80's... I was a teenager and my room reflected it. There was clothing all over the floor, displays looked like a child tried to be creative, and the loud obnoxious staff was reminiscent of own 16 year old "don't bother me" eyes rolling, you are so lame attitude I once had. However this is Macy's I expect more. This store is the exact reason I shop more online than ever. Which is sad, I used to love going to the mall finding wonderful things and feeling like it was fun. Now it is something I dread. I do not need or want to look through clothes that are thrown all over the floor. Macy's should be ashamed they are not any better than Walmart. read more

Went in today with my husband to look at buying new wedding rings. Big mistake. Was "greeted" by an associate who was not friendly, didn't smile, was short tempered and rude to both of us. She judged us by our price range and told us that my husbands ring size would "be a problem" because they didn't have his size. The only good thing about this Macy's is the benefit brow bar. read more

The ladies where unable to help me with anything. Made me and my mother uncomfortable & worked slowly under pressure. Lacked education. Do not come here! read more

This review is not for the entire store, just the Laura Mercier makeup counter. I have finally, finally found a makeup that makes my skin feel and look great! I've gone through every kind of makeup and always hated the way it looks. Now, I love doing my makeup and I love the way it looks. The best is the translucent powder and silk foundation. My skin feels soo soft. This is all thanks to Minette, the amazing makeup artist there who introduced me to the foundation and spf cream. She knows her stuff and makes you look flawless. I am a nordstrom girl but I will come to Macys just to buy my makeup from Minette. read more

I have a hard time finding pants to fit me. Guess I'm just an odd size. Was in this store some time back trying on jeans and having no luck until I came upon Armani's. I tried them on and discovered that to my joy they actually fit. So I guess sometimes you have to spend a little more to find what you like. read more

Walked in and there were leaves all over the entrance area! Tons of trash on the tables, managers - where are you?!?! they have a wide selection of clothes, accessories and fragrances. #Unprofessional read more

During my visit to Macy's I went into there jewelry department to have my watch cut to fit. I was completely ignored for what ever reason age race sex whatever the case was but the worst one of them all was the lady wearing a all blue women's dress suit with with blond hair said to my face I will be right back to help you and never returned instead helped another lady and never talked to me again. What A hole and S*** hole place to shop at Macy's please stop hiring old racist ladies who refuse to help young men trying to shop NEWS FLASH Macy's there are young men and women who would also like to be treated with respect. I will never shop here again. read more

the place is always a mess, well at least the shoe department and the juniors clothing department, and the children's department in the men's store. so my main grip is, i always find shoes i like then spend 20 minutes trying to flag someone down to bring them to me and then on average another 20 trying to get them to bring you them in another size. they really need to add more employees to work this busy section. I've only been to one make up counter and the girl didn't know the slightest thing about the makeup and told me they didn't make a foundation in my color..i went to norstroms and got the same brand of foundation...and it was a perfect match. oh and PLEASE STOP pushing me to get a credit card!!! read more

This Macy's Mens store is laid out with the guy shopper in mind. Each section is laid out nicely with not too much clutter. They are having a huge sale right now where I got a pair of Sperry Top Siders for $30 bucks! Originally $90!! read more

I needed a new suit and Elena in the men's department was an absolute delight to work with. She went above and beyond.

Stop your gabbing and gossiping and maybe help a customer. I know you saw me.

NOTE: If I could give a negative, I would. But this review is based on just one person in the dresses department. I came out to San Jose to pay my mom a visit; it was an important time since we were looking for a mother-of-the-bride dress for my wedding in a few months. After settling on a dress that she adored, we were unable to find the same one in a size that she wanted. I asked Nilly, the sales associate, if she could check with other stores to see if they would be able to ship one to us. Nilly called the store in Pleasanton, CA (1300 Stoneridge Mall) to see if a sales associate could help us there. Miranda, the sales associate at Pleasanton, kept on putting her on hold several times while she worked with another customer. Miranda hung up on Nilly in the middle of conversation after we had been waiting for 20 minutes for her assistance. Nilly, being persistent and determined to get the dress we wanted, called Miranda back a second time. Miranda didn't even apologize after Nilly got a hold of her, put Nilly on hold again, and hung up 10 minutes later. Nilly called again and asked that Miranda not hang up on her since she was with a customer (my mom and me) that needed their help. After giving the item number for what seemed like the tenth time (I'm probably not too far off on my guess either), Nilly handed the phone over to me to provide Miranda with my information. After speaking to Miranda for about 20 seconds, Miranda hung up on me (the customer). This was ridiculous. Nilly called one more time and provided us with a list of other stores that carried the same dress in the size we were looking for. Miranda actually stayed on the phone line to finish her order. It took about 5 minutes to provide the information and finalize the order. It was that simple but yet Miranda could not spend that much time helping us out. Granted, there may have been a number of people in line, but other sales associates could have been there to provide support. It's not that big of a store. And I kid you not, the whole ordeal took an hour. After we finished our purchase, I walked around the store looking for accessories to go with her new dress. I opened up the e-receipt to find out that Miranda had charged me 4 charity donations without my consent. I did NOT authorize her to do such a thing. I walked back to the dresses and asked Nilly to help me again. Fortunately her manager was there as well and was also disappointed at the situation and had someone else help me out to fix the issue. I am very pleased with how the sales associates at the Fashion Valley Macy's handled the problem and will not be dealing with the Pleasanton store anymore. All in all, I am very appreciative of Nilly and the Valley Fair team for sticking around and helping us out. And hopefully there are no more sales associates like Miranda that I will encounter at Macy's, because this experience left a bad taste in my mouth. I don't think I'll be coming back for a long while. read more

DISGUSTING LADIES RESTROOM.... Looks like something from a 3rd world country. Doors that don't lock. Totally unkept. gross. Really Macy's??? read more

This is for the SHOE section only. The shoe section reminds me alot of Marshall's during the holiday times with shoes thrown everywhere and missing alot of great shoes because they are scattered all throughout the store. I thought it may get better after the holiday but not yet... how does Nordstrom manage to keep such a clean area and Macy's such a disaster area? read more