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Macy's

2.7 (455 reviews)
Closed 10:00 am - 9:00 pm
Updated a few days ago

Macy's Photos

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Reviews With Photos

Dresses
Dianna W.

Service is great ! I went in for a refund for a handbag that I purchased on line . I got my refund in one minute, smooth and no questions asked . Then I went to look for clothes and dresses. I was so excited to see all the new formal dresses and took some photos. I also went down to the leather handbag section and tried some handbags . There are always Stars money and coupons in my account because I have opened a Macys card account . Today they were able to use the store discount 25 % plus the 30 % discount from my own Macy's card .... And I earned $10 star money . What a deal ! I also love the fact that I can refund the item within 30 days if I change my mind . Enjoy the photos of the pretty dresses ! Happy Shopping.

Janet T.

I came to browse Macys this past Sunday. I had some items to return and went shopping around the store at the same time. I end up getting four pairs of Clarks shoes as I love Clarks. There were all on sale, I came on the right day! Happy shopper! Macys is one of my favorite department store. I hope Macys stay at Stoneridge Mall for a long time! Service was great! Steven from the shoe department helped me out. He had excellent service helping me find my shoes and ringing me up at the cashier. Overall, if I need clothes or shoes, I come to Macys.

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19 days ago

Ms. Faran was helpful, friendly, and kind when we purchased a large amount of merchandise. She was fantastic. Five stars to her.

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Ask the Community - Macy's

Review Highlights - Macy's

I went in for for the one day sale and came away with 3 sets of bed sheets and comforters.

Mentioned in 5 reviews

Read more highlights

Windsor

Windsor

(83 reviews)

$$

I came here looking for a formal long dress to wear to attend an upcoming wedding in November…read more.. The staff here was nice & attentive. I didn't catch her name but a lady noticed my arms full of long dresses and started me a fitting room & let me know they'd be in #5 when I was ready. Ami was super helpful & got to help me add & bring the remaining dresses I found into my fitting room. She also helped me zip up some of my dresses when I requested her help. When I was ready to check out Ami also helped me with her opinion of the 3 dresses I was choosing from. Thank you so much for your help & kindness. They have a good amount of variety for options here! I definitely would come back here again. My only con and the reason I'm taking away one star is that the company does not ship dresses from other stores if they don't have your size... if they offered this would be a great help for someone who can't travel to another city hours away, especially if it's not available on their website.

I came to this store with my daughter to find her homecoming dress, and our experience was quite…read moredisappointing from the moment we walked in. No one greeted us or acknowledged our presence, which immediately set an unwelcoming tone. After browsing for a bit, my daughter found several dresses she wanted to try on. When we approached the fitting room, the associate there was in a deep conversation with someone and didn't acknowledge us at all. I waited for a moment, expecting at least a quick "I'll be right with you," but that never happened. I simply needed to know how many items we were allowed to bring into the fitting room, yet I was completely ignored. I ended up asking the cashier, who also seemed disinterested and unmotivated. She eventually answered my question, but the overall attitude from the staff felt indifferent and unprofessional. Customer service should always start with something as simple as acknowledging customers when they enter the store. A friendly greeting or offer to help can make a huge difference, especially for families shopping for special occasions like homecoming. Unfortunately, the lack of attention and basic courtesy really affected our experience. I hope management takes this feedback seriously and provides additional training to the staff--acknowledging people and showing a little enthusiasm is part of good customer service, and it goes a long way.

Francesca's Collections

Francesca's Collections

(43 reviews)

$$$

I love Francesca's and have been a frequent shopper here for several years! The workers never fail…read moreto welcome me into the store. They have the best quality for clothing and I love their dresses and rompers. They have lots of jewelry and cute little knickknacks for brides and bridal parties. I am so sad to hear that they're closing all the stores down!

Similar to what some of the other reviews called out here: BEWARE OF THEIR IMPOSED RETURN POLICY…read more They refused to accept my return, claiming that the in-store return policy for online purchases is different from what is stated on the website and is just limited to 21 days. I escalated and was met with the same incompetency from the manager on the phone. First, I patiently kept asking for them to point me to where I missed this on their policies document published online. But both the associate and manager literally said to me "it is not written anywhere (not online or on their store copy of the policy) and it can be confusing but that is the rule". ????? how is that applicable then ????? Upon asking for the manager's name and mentioning I will be escalating further, they magically appeared with a "third party" method to refund me. The process took about 45 minutes which I think was prolonged intentionally. What frustrated me the most was that I approached the situation by apologizing for what I thought was my mistake and was met with an attitude / made felt like I am a burden. Done shopping at Francesca's after this.

Zara - 1st Floor.

Zara

(140 reviews)

Went to return something today & besides the wait, my visit was just fine. The store was pretty…read moremuch clean, organized & the staff were doing their jobs. Not a bad location; just maybe understaffed.

I placed an order for a piece of clothing in person at a ZARA store. Today, I received an official…read moreSMS notification from ZARA clearly stating that my item had arrived at the store and was ready for pickup. Based on this message, I went to the store to collect it. At the store, I showed the SMS and pickup code to a staff member. The staff member, whose head was fully covered with cloth leaving only the face visible (I was unable to obtain their name), informed me that there was no information about my order. This was stated without asking for my phone number or email address, and without conducting any further system check. When I asked whether it was necessary to search using my phone number or email, the staff member responded that I was not an employee there and therefore did not understand how their system worked, and insisted that "if there is no information, then there is none." Dismissing a customer's order that was confirmed by an official notification without completing basic verification steps, and responding in a firm and dismissive manner to a reasonable inquiry, is a service experience I find very difficult to accept. This is the first time I have encountered such an experience in my years of shopping around the world.

Macy's - deptstores - Updated May 2026

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