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    Lowe's Home Improvement

    2.0 (275 reviews)
    Closed Closed
    Updated 2 months ago

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    Lowes Broken $800 Item Delivery and then refusal to Pick it up as Per Their Free Return Policy
    A A.

    UPDATE: Key things learned in what was supposed to be a simple AC $851 purchase: 1. NEVER Purchase any Large Item/Appliances via "Lowes.com" - Worst customer support & experience EVER and we are very experienced online buyers of small and large items for personal and work use. 2. ONSITE AT YOUR LOCAL LOWES' STORE Is The "ONLY" place to purchase large items/appliances from Lowes. It was only thanks to the assistance of one of this store's employees, Jose Martinez, that we were able to get thru a nightmare online purchasing experience that we did not create or deserved. Until Lowes.com gets someone like the local store's employee whose commitment to assist us and stay with us thru this nightmare was exceptional (Jose Martinez) to oversee all of their customer support - stay away from purchasing anything online at lowes.com, and ONLY do purchases onsite at the LOCAL store.

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    5 months ago

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    9 months ago

    Evan was very helpful because he loaded all my purchases into my car. He was very professional and polite.

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    8 months ago

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    6 years ago

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    Greenwood  Hardware - The line into ladies night!

    Greenwood Hardware

    4.2(106 reviews)
    7.5 miPhinney Ridge
    $$

    I don't live near Greenwood Hardware but a few times over the past 13 years of living in Seattle…read moreI've stopped in and they've always had what I needed. I bought a reel lawn mower in 2011, a photocell for my outdoor lights sometime shortly after that, and in 2025 I needed a hook blade utility knife. I think it was James who helped me out. I could not find them for the life of me but when I asked, he showed me where they were, helped me choose between the options, and sold me a really nice Milwaukee utility knife that was probably overkill but I like quality tools and it was nice to have that level of knife to cut through some tough Marmoleum flooring. I've read through the negative reviews and I think people should extend some grace to anyone trying to hire and retain quality employees in this day and age of self-centered people. It seems they acknowledge the negative experiences and commit to doing better. I think it's hard to expect more from people and I doubt anyone consistently gets better service at a big box store. I appreciate the small independent business owners who can stay afloat anywhere but particularly in business-hostile Seattle. I don't have a hardware store like this in my neighborhood (Leschi) so I think those who live nearby Greenwood should be thankful to have this neighborhood resource.

    Ladies night! They had cheese, crackers, wine and beer. Cool that you also get 20% off everything…read morein the store. They also had a raffle that you didn't have to be present to win! Staff were super friendly and helpful.

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    Greenwood  Hardware - Ladies Night!

    Ladies Night!

    Greenwood  Hardware - Me trying to sneak up on James and Willow ...

    Me trying to sneak up on James and Willow ...

    Greenwood  Hardware - Ladies Night!

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    Ladies Night!

    Lowe's Home Improvement - hardware - Updated May 2026

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