I just went for a quick cheap oil change. I liked that I could book online and got a discount too, $23 total. Thats pretty much everything good about this place. I arrived promptly for my 4pm appointment, to the minute. The place was empty. They didn't take Amex. He had to go check my mileage, even though I had written it down literally a minute beforehand and supplied it when I booked the appointment. They made me wait 40 mins, then come over and tell me I have a massive oil leak in my engine, and advised not going ahead with the oil change. I chose to just do it, freaking out because this was my first oil change on my own and had no money for any type of repair. Waited ANOTHER 40 mins. They come and tell me its done. I go out to my car to find my seat and radio completely different (I hadn't bothered to count the change but sure that was different too). My change oil light was still on and there was no new sticker telling me when to get it changed again. Except for the seat there was no sign anyone had seen my car at all. I went back and asked about the change oil light, they said it was due to the leak. So I left, having a panic attack. I freaked out over a week till I could see an auto repair man, spending what little I did have. There was no leak. He reset the oil light for me and gave me a $75 dollar bill. My $23 oil change became a 80 mins in a waiting room, a week of panic attacks, and an additional $75. I won't go back. read more

So I just posted about Pep Boys not wanting to or couldn't repair/replace my tire with 35min left until hey closed. I called JT and spoke to Robert, he said he was slammed too but come down and they would do it. I felt it was great customer service and he was super nice and informative when I got there. The job took 15 minutes and they were done before they closed. read more

I went in there to get just one tire. They were courteous, and did not pressure me at all. In fact, I stopped in at another time and I just wanted that tire fixed (I didn't have the money for a new tire then), and they couldn't repair it. After 1/2 an hour of their trouble they put everything back together and returned the car with no charge! And said come in when I am ready. They were really kind and I appreciated it! So I went back when I had the money and got the new tire.. read more

Wow! Robert is the absolute BEST! Such a great, helpful worker!! I went in to get all 4 tires changed and he gave me THE BEST deal, and took more money off of my total. Very helpful, and he wants the best for his customers, and really cares about them. I highly recommend Robert as your service rep. I will definitely be going back to him in the future. Thanks so much Robert! You're the best!! read more

I had a flat tire and needed a new one ASAP. I can't quite judge the pricing (Don't remember what I paid last time I changed the tires), but it seemed fair. Most of they were able to do all the work in less than 30 minutes. read more

The crew at this location is the best. From the manager Yervand Bakharyan to the technicians. I have been going to this location for years and never a bad experience. They are people you can trust. read more

Great experience overall. I ordered tires over the phone and they came quickly. When I went in, I learned that I needed a wheel lock key to remove the tires. They held on to my tires for almost 3 weeks. Went back in without notice and they mounted/balanced/aligned the tires in less than 2 hours! Would recommend read more

Love coming here for all tire related needs. I always get great customer service, I never feel pressured to buy anything, I never feel like someone is tying to sell me something I don't need, and the prices are pretty decent. I would recommend this place to anyone wanting quick and easy tire services. read more

I come here whenever I need new tires or tire repair. I've been coming here for many years. Easy access, easy parking, good service. I usually sit in the waiting room, since the work is usually done quickly. read more

Negligent. damage to my car and try to make it my fault. Worst customer service. Do not go. Ever.

Came in on a Sunday with a huge screw in my tire and Robert who greeted me was extremely helpful and polite and also offered me water and even though he quoted me $29.95 for the patch up job he gave it to me with no charge since I had to wait for a little while because there was a customer ahead of me. Completely appreciate his time and service and for offering me a great patch up job at no cost! Coming back for all my tire needs! Thanks again Robert! read more

Go elsewhere. They expect you to leave the car for a simple tire rotation. They were nice but I wouldn't waste your time here.

Our rental had a low tire pressure on Sunday morning and we were super stressed, but the guys here fixed it in 2 min and were super nice! So happy with service! Thank you and we will visit again!! Thank you esp. the black haired guy with glasses (didn't catch his name) read more

I came in on Sunday to get a patch in my tire with a nail in it. They looked at it and told me that there was a nail in the rear right tire, but it was not deep enough to puncture it. They checked the other tires, too. They did not charge me at all. Very happy to see honest service. read more

I went in to the shop this morning and told the gentleman behind the counter said the air pressure light is on. Then he asked me which tire. I said I don't know... the light was on around 3-4 weeks ago and I pumped air in all tires in gas station and the light went off. Now it's on again so I brought the car in to check. Then he asked me how long has the light been on this time, I told him just this morning. Then he looked me and said: you don't bring the car in when the air pressure light just went on, you need to wait for one day, run it a bit, so we can see which tire it is........ I am speechless so I just left.. In the end, I fixed the tire across the street at the American Tire Depot. It's just a nail, but the person from Just Tire didn't even bother take a look at the car... read more

Have been buying tires here for years but came to fix a flat it used to be free now they are charging $29.99 I told them but I bought the warranty and they are like well it just expired. Take this was the second time I came this week cause the first time they needed me to leave my car for 1.5 hrs to check for a flat. I also bought the alignment warranty I came Sox months ago and same thing 2 hrs for the to check I said I will come back another day to find out it also expired NEVER again coming here again when did good service became bad service read more

Horrible customer service. Came in on a Monday to get an alignment. Had called earlier that day to make sure I could get it done. When I arrived I was told they wouldn't have time for me and I should come back again the next day. Yero was unapologetic and arrogant as I explained to him that I had called early to confirm. Was a total jerk. Not returning to this place again read more

I bought Dunlop Sport A2's for my Miata at this shop in 2003. The service afterward was very good, with free rotation and balancing, and flat repairs. But my problem began when my tires, guaranteed for 50,000 miles, wore out at 29,000 miles. I went back to Just Tires to buy a new set of Dunlops and to claim the credit on my warranty. The counterman looked through his computer and said that the Dunlops were no longer made. Moreover, he had nothing for the Miata in its standard size, 185/60-14. After a lot of searching he recommended I try Dunlop A20's in a slightly different size. He also mentioned that I would get $20 per tire for my worn out Dunlops. I went home and researched the A20's and discovered that they were not a performance tire for a sports car. So I researched other tires for the Miata and came up with several choices. I went back to Just Tires and asked if they could get me one of those tires. They said they could but that my credit would no longer apply because "they had to order the tires." This seemed strange since they also had to order the A20's. The explanation was that the tires I wanted were not tires that they regularly carried, so it was a special order and they couldn't make any profit on it. So they couldn't offer me the credit. ??? Without the credit, there was no good reason to buy from Just Tires. So I found the tires I wanted, Michelin Pilot Exalto's at Costco for much less than Just Tires wanted and with an even better service plan. I wrote to Just Tires' national headquarters and asked for my credit. I received an answer from Goodyear, who owns Just Tires, and they refused a credit because I no longer had the old worn out tires. I pointed out that the Pasadena dealer had agreed that the tires were worn out but Goodyear just kept saying no. As I see it, Just Tires should have carried replacement tires of suitable quality and type that fit my Miata. The fact that they didn't have anything shouldn't have allowed them to cancel the credit they owed me for the prematurely worn out tires. Just Tires ripped me off, and I will never do business with them again. One last detail. Costco didn't do alignments so they recommended that I take my car to Just Tires in Arcadia, much farther away than the Pasadena dealer. So the Costco people likely also know of the problems with the Pasadena store. Caveat emptor. read more

Great service and would have given it a 5, but had to wait longer for the car than they estimated. They do offer free tire checks, so that's a plus. read more

Robert helped us out this evening and he's the epitome of customer service. He was really knowledgeable. Carlos was the technician who helped us and we was just as awesome. This place is highly recommended read more

I'm not sure why yelp doesn't give me the option not to assign any star to this place. When I called this morning, I was asking about the company's internet pricing. FIDELE, if this is the correct spelling, answered the phone and did a great job at being unprofessional. The reason for why I called was because I wanted to negotiate a lower tire installation fee, since $94 is a bit much. The first impression that I got from FIDELE was that he treated me like one of his buddies. He literally said "Hey MAN, that's a great deal". Another disappointing fact was that he never listened to me, which is why we ended up talking at the same time. He even raised his voice when he wanted me to repeat the size of the tires. He kept insisting that he would make a deal if I showed up asap, but wouldn't tell me what the deal would look like. It took me about 5 minutes to get a quantitative figure out of this guy. He finally agreed to offer me a $60 installation fee, but ended up not having the tires in stock. What pissed me off the most was when he said "I'm not gonna waste my time on this, just come in". What a JERK - that FIDELE!!! Stay away - go to another Just Tire or even another tire company. Sebastian read more

Two stars: they are slow at the front desk, their prices are high, they take their customers for granted. You won't get ripped off, they will do the work right the first time if all you came in for were tires, but they don't like you and just want the day to end, and it shows, and you might as well pay a little less and go to Sears. At least they are friendly and you can wonder around in the store while they do it. read more

I came here to see if someone could take a look at my one tire I suspected had a slow leak. I had no appointment, but they immediately took a look, invited me to sit in their air conditioned waiting room, and very soon came over to give me a diagnosis. No one tried to push me into anything -- just suggested that it needed to be fixed soon. A few days later, I came back to get all four tires replaced. The staff there is very pleasant, doesn't talk down to a woman with little experience with cars, fast, and fair. I would recommend this place to everyone and anyone. read more

I've had good luck with them. But to get your beat deal find out what tire you need and call before going in for a price.

Patronizing arrogant and smug, is the way I would have to describe the person that "tried" to help me. After condescending remarks I decided not to do any more business there. It's a shame after I've brought my five cars there for years; that this new a-hole brought my relationship with the company to an end over something very minor. Common decency and courtesy goes a long way in my book. read more

DO NOT GO HERE!!!!! They lie, alter pricing, damage your car and are very unprofessional. I wish I could leave negative stars. I went in to purchase all new tires and though that I had made a good decision despite having the quoted price bumped up in other costs. When I came in Yero, the manager, was very curt, dry and didn't want to explain anything. Surprising since I was spending a good deal of money and purchasing other services. They were fast so I got my car and left. Well I didn't expect that they would DAMAGE ALL FOUR TIRE PRESSURE SENSORS! When I called Yero to discuss this and get an explanation he lied about what was done, yelled at me, refused to give me contact info for his supervisor and hung up on me. So yes now I'm paying the dealership to fix their damage and spending TRIPLE my original budget for the new tires. I found out they aren't certified to service Toyota sensors but did anyway when they installed my new tires. Desperation and greed are their motivation, not taking care of the customer. Do not go here unless you can afford to repair the damage they will do to your car. And if you're female expect to be treated badly on top of that! read more

Because I am a woman they tried to sell my 2 new tires when I have a brand new car. I brought car in since front 2 tires each had a nail in them. I simply wanted them to patch or plug. They told me because of location of the nails I needed 2 brand new tires. I took car to another tire shop and they told me that was crazy and plugged nail holes for $10. Stay away they try to take advantage of me because I am a woman. read more

Today they helped me figure out that my car's steering issue was due to a tire radial pull and not the alignment, and quickly resolved the issue by swapping the front tires. Thanks guys. read more

Yero the store manager is very helpful all the time. He always takes care of my issues. He is very knowledgeable and very polite. I always have a great experience when I stop by the area. Amazing service ! Thank you for the help!!! read more

These guys are great. We use Just Tires for all of our tire needs. Always ask for Yero. He is the manager and definitely provides the best customer service. Wouldn't go anywhere else even if they are closer to us. Definitely recommend them. read more

I've been to Just Tires twice in the last six months and they've been really great. The first time was for a nail in a tire. I knew the the tire had to be replaced so when they priced out the tire it was at a very fair price. Plus they reset the tire pressure sensors which weren't done when I was at the dealer the previous time. The second time was for an oil change and to rotate the tires which they did in less than an hour. They're friendly, professional and the prices are very fair. read more

Guys are lazy and didn't bother to locate the cheapest prices. Other Just Tires are lower than this one. If you want poor service and want to pay a higher price come here. Definitely avoid this place. read more

Eric helped put air in my tires at no charge all the time. I will always come back. Great service with a smile.

My wife's car had a nail in the tire. She drove to Just Tires on a Sunday afternoon without an appointment. Just Tires fixed her tire immediately, free of charge. Nice guys at this place. Will be going back when we need to buy new tires. read more

Great service had a nail in a tire and yelped tire shops around my house and just tires came up went there took the guys about 20 min for the whole job. Couldn't be happier they didn't try to rip me off or sell me another tire like others do. Great job! read more

I did my oil change here. A guy named Andre was very helpful with helping me with everything. I will definitely come back. Customer service is fabulous! read more

I sat in a local auto dealership, waiting for my wife's SUV to be serviced and knew I needed three new tires. Since I had recently replaced one of the stock Dunlops I wanted to change out the other three with the same tire. I called several local tire shops including America's Tire and a small independent shop in Pasadena and decided to include Just Tires without ever having used them in the past. I was very clear with everyone regarding the brand and series of tire I wanted. The person at Just Tires provided the low quote and explained that I could get them installed anytime because "we are owned by Goodyear and Goodyear owns the Dunlop brand" so they always have everything in stock. The low bid made even more sense after hearing that. How could the other guys compete? When I arrived the next morning just before the shop opened, the man behind the counter said he could not explain how the person gave me such a low price and said that it would cost me nearly two hundred dollars more that the bid offered. Somebody at Just Tires does not know their own inventory. Further, how could America's Tires and a small independent shop across town beat their price by well over $100.00? I know the margins in the tire business are insane, but we have all seen this same game played before and most quotes on tires are within a few bucks. Anyway, I left the store feeling very frustrated. Oh yeah, that small independent shop across town? Island Tires. They got the order. Needless to say, Just Tires is "just that", not service OR integrity. On top of that, they have lost a customer forever. read more

Jamie came up and immediately inquired to help me. He went above and beyond looking at my tires and deducing the problem! Couldn't ask for faster, better, happier service! Thanks for making my trip a breeze! read more

This store manager was a total jerk! Terrible customer service! My front tire in passenger side had a bubble as big as a fist. The tire was guaranteed for 50,000 miles. The store manager argued that it has over worn. The grove depth is 3/32 deep. The store manager measured it with a bogus depth measurement meter and said that was less than 2/32 deep. I am a mechanical engineer for thirty years and I know the measurement meter well and he is trying to say I did not know about the meter. I know the store is going to take loss to replace a tire for free or do a lot of extra paper work to get the credit from tire manufacturer. So I just didn't want to argue much to make this guy to lose his shirt. With further examining the tire he found one of the back tires had two nails. One of the nails is on the side of the tire and the tire is not repairable. I bought the road hazer protection insurance for this tire before; therefore, it should be replaced for free. The store manager gave me a price of $133 to replace two tires. Minutes later he told me he had no tire in stock to replace and sent me to Alhambra store to replace those two tires. I drove there and Alhambra store said they did not carry the brand of the tire and wanted to charge $179. I thought I could go back to Pasadena store to get the $133 tire for two and I have a spare car to use in the mean time. So I went back to Pasadena store to ask them to take time to get the tires I need. I can even leave the car there over night if they need time. The store manager said he cannot let me leave the car at his store overnight. Then he looked up the computer and said the tires for my car are in warehouse it will take a few days to get them. For the tire he can get for next day will cost me $219 to replace two tires which is $86 more than original quote. That is full of shit. I went to American Tire across the street and get the quote of $95 a tire and guaranteed for 50,000 miles. Finally, I went to Just Tire Arcadia to get the tires fixed for $133. I will never go back to Just Tire Pasadena. The store manager is a TOTAL JERK. read more

I was hoping to have a good experience at this place after reading all other reviews but that was not the case. Went to this place a couple of weeks ago. Needed to get a new tire. The customer service provided was awful. Not friendly at all. The guy that assisted me made me feel I was taking to much of his precious time. He had to order the tire and I was told to go back the next day in the morning. I did and the tire wasn't delivered at the scheduled time. I was told to come back in an hour and I did but they delivery hadn't arrived yet. The guy called the warehouse and was told the tire was going to be delivered later in the afternoon. I was told to come back for a third time (no apology, no we will call you as soon as the delivery gets here so you won't do a third trip for nothing) I got home frustrated and decided to take my business somewhere else. I ended up canceling my order. Horrible customer service. read more