I ordered my usual sandwich, the Turkey Tom, and this time it was completely wrong. The bread was actually burned, and I never requested it to be toasted, so it should not have been. The staff seemed overwhelmed, but instead of a resolution, I was just met with excuses. The customer service response made things worse. If this is how customers are treated, I'll be taking my business elsewhere. read more

Have you ever ordered a giant sub? Is it supposed to be cut into 4 pieces so normal humans can consume it? Yes, yes it is, but not at this Jimmy John's. Nor was the regular sub. So at a sporting event with hungry kids I had to hunt down some sort of utensil! Ridiculous read more

Delivery: I was in a meeting when I ordered this meal. I had the intent of eating in the time gap after current meeting and prior to next meeting, but the food Never arrived... when I called and asked where my food was, I was told they are waiting on a delivery driver and provided no eta of my food.. 1 star Food: Jimmy John's slogan "freaky fast" is a lie, so keep this in mind when ordering from here. I waited an hour until I called back to have them cancel my order. Last time I ordered from this location they included the wrong toppings, so my experience over several occasions is worthy of 1 star. Conclusion: This location needs competent management to coordinate their meal prep and deliveries. Lesson learned for me, no more Jimmy Johns when I'm in a hurry. I waited and waited, but they never showed up. I wish you were here 1 star. read more

I've been here plenty of times when I'm the Easton area. The sandwiches have always been good here for me. There isn't seating though, and the service is pretty hit or miss. read more

Went on a Saturday and there was barely anyone inside. Ordered a Turkey Tom, and it was delicious! Everything was very fresh as this was the best sub bread I have had from them in awhile. The staff was very nice and friendly as the service and interaction was ver good. Would recommend if you your out for a sub. read more

On my last visit, my Turkey Tom was made and ready to go before I had even finished cashing out at the register. Talk about "Freaky Fast"! I work in the Easton area and have utilized the delivery service of this Jimmy John's many times when I am unable to go pick up food myself. Delivery has always been extremely quick and my orders have always been correct and well made. read more

The food is great, have always loved their sandwiches, but this is the third time in a row that a "freaky fast" delivery has taken well over an hour. Sure, it's understandable that, with COVID, delivery times may be slower than usual, but it doesn't make sense that a single sandwich should take 40 minutes to even leave the store. Don't recommend delivery from this location, would probably be fine going in and will probably be doing that from now on. EDIT: After waiting as long as I have, my sandwich was missing the lettuce and tomato. Taking a star off. read more

I absolutely love the #9 unwitch here I eat here three times a week BUT, the African American women who works the register here has got a serious attitude problem. No, thank you for coming. She doesn't even make eye contact with you once she looks at you She works with one hand while her other hand is in her pocket. It seems if your Caucasian she's got no time for you If this problem persists I will be spending my money elsewhere read more

Jimmy John's - a customer at the counter - Sandwiches Near Me - Columbus, Ohio

Super rude cashiers. It was my first time ordering in so I wasn't certain how to combo a meal. There was no welcome from the staff and they seemed annoyed that I took time to place my order even though there was no one behind me. I got the number seven and nine and before I could add chips and drinks to both I was told to move down the line. I had to ask if I could pick the bread it went on before I was rushed off. I attempted to add the combos when I realized I didn't purchase one but then a line had already formed. Sandwiches ended up being very filling and delicious. Compared to many experiences at Subway where they always ask the right questions and are friendly, this was a disappointment. Maybe as a tip to owner to get some friendlier staff. I'd hate to pay someone who doesn't even bother to up sell or assist a customer when it means adding more money to their bill. read more

This place has some of the absolute worst customer service I have ever experienced in Columbus. Really, I can't even call it customer service at all. When I approached the counter, the young lady just stood and stared. No "Hello," no "Can I help you?"... just a blank stare. I told her that I was there to pick up an order I'd placed online, and gave her my name. Not only did she continue to look at me blankly, but two other ladies stopped what they were doing and came up to the counter to stare. Finally, the cashier grabbed the bag with my order, plopped it on the counter, and said - you guessed - nothing. No "Thank you." No "Have a nice day." The trio just stood slack-jawed and waited for me to go away. I mean, I don't expect much. I know from experience that working with the public isn't always a blast, and I'm not looking for obsequious service. But I do expect to be treated like a human being instead of being stared at like a zoo animal. There are plenty of other sub shops in Columbus, and even though they're farther away, I'd rather drive a few extra minutes and not feel like I just walked into a zombie apocalypse. It's not like Jimmy John's is anything special. read more

I do love a good sandwich, and Jimmy John's are pretty tasty. You get a pretty decently big sandwich for around $6 which isn't too shabby. They have a small variety of meats and only one cheese (I think), but it's the best sandwich cheese, anyhow (provolone). Their chips are pretty tasty, but I'd pass on the cookies. They're kinda mealy. The best part about Jimmy John's is that they deliver. Unfortunately, they only deliver to a ridiculously small radius around the restaurant (something like 1.3 miles), but is close enough for a worktime lunch. Subs can be, as they are fond of saying, "Freaky Fast". They can also be "sadly slow" at times, too. Overall, very happy to have the option in the area. This is a man's sandwich. Like back in the day when men were real men, and little fuzzy creatures from alpha centauri were real furry creatures from alpha centauri. read more

Everyone knows what they're getting when they order Jimmy John's. A decent sandwich for a fairly decent price. This place delivers on that much. The problem is they don't really live up to their #1 bragging point (and the only reason I ever order from here). I only order from here when I forget to pack lunch or am in a hurry and they are about the only place where it is economical to deliver for one person. Unfortunately, they've abandoned the "Freaky Fast" mantra they so often preach of. I've ordered 3 or 4 times in the last month and not once has it shown up in less than 30 minutes--twice it was more than an hour. Bear in mind I'm ordering this while I'm at work, expecting to get it and eat it before my lunch time is over...because...you know...then I need to get back to work. They fail in the prompt deliver arena, which is really the only benefit they offer over other places in the area. From now on I'm probably going to have to just suck it up and go drive to pick up food. Jimmy John's unreliability really renders them useless to me. read more

Jimmy John's makes a great sandwich. I came over for lunch and had the "Italian" which had salami and a couple of other kinds of lunchmeat on it plus LTO. And I added hot peppers for $.25 more (are you kidding me!). The sandwich was large and filling and probably worth the $6 they charged for it. But it's still a notch below Jersey Mike's. read more

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Jimmy John's is a decent sub chain. I'd rate it somewhere between Subway and Potbelly's. The french bread is delicious, and I've never had a bad sandwich experience, but they've also never left me feeling super impressed. I like this location because it's right near where I work, and every time I've put in a delivery order, it's been delivered within five minutes, not missing a thing. The only thing I get disappointed with is the fact that this location never has sprouts, which is my FAVORITE thing to put on sandwiches (besides Potbelly's pickles). No sprouts equals a one star deduction in my book. I am not a huge fan of ordering sides because they're all prepackaged and preservative-y, but since the sandwiches are pretty big (8-9", with lots of bread), I never feel the need for one. You should stop in if you want a quick meal at Easton, and don't want to pay as much as you would have to at Piada or Chipotle. read more

The food is amazing however the customer service sucks. there is really no seating. Not horrible read more

Jimmy John's - a bacon and cabbage sandwich - Sandwiches Near Me - Columbus, Ohio

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Simple review: The subs and sandwiches have been good and the service quick and friendly enough considering the short span of interaction. I normally get the number three, totally tuna, and have been happy with the quality, consistency and portion. The location is decorated in the Jimmy John's fashion (someone's got a thing for signs), with a clean though somewhat on the cozy side dinning area. All in all a solid 3.5 star place to get a fast sub. read more

Stopped in tonight to purchase an unwhich beach club and got food poisoning. I am thinking it was the lettuce. So sad, I have received better food at other locations, but not sure I will risk it after getting sick here. read more

Jerks were out of cookies. Really wanted cookies today . I love a cookie at lunch time

Slightly confused about this place. I had them a couple nights ago and they were fantastic!! I mean 'totally will come back again and again' fantastic. Then last night I ordered them a second time. It was a train wreck. My husband loves onions and he tends to order them by the handful rather then by the slice. He asked for his usual 'lots & lots of onions' and the guy didn't listen; granted they never do. People tend to look at him like 'wait...you seriously want THAT many onions?? As they cautiously layer them on until he's happy. This place... they have a really bad attitude when it comes to actually doing what their costumers want. He asked for his onions. The kid put a couple on. He repeated himself 'please, I said I said I lot. Can I have lots more please?" The kid looked at him... dropped a couple more on. My husband sighed. "Can you just take a handle and put that on there. Thanks'' He looked at him, laughed, and then mocked him. The kid literally laughed (not just a chuckle but a full out 'wtf is this guy doing belly laugh') at him and said 'eww man that's grouse.' Onions are a vegetable and, in my opinion anyway, if the man wants some extra veggies (he's very picky as it is) on his sub then wtf... why laugh at him?! So whatever, back to being calm. My husband continues with his orders. He get the vino for himself (no tomatoes, light mayo, extra oil, extra onions, and extra oregano) and a country club (everything on it but with bacon He leaves rather annoyed about ''the stupid kid laughing at him'' and we're ready to have our dinner. He opens his, takes a bite....spits it out. There's so much oil that the whole thing was soggy. It was also missing the mayo and oregano. Reluctantly I opened mine to find a soggy mess of a sandwich, which honestly put his to shame for the sheer amount of mess. The thing was so covered in mayo and oil that even after using 10 napkins it was still so drenched that I gave up and gave the store a call. I was shocked to say the least. I mean... people mess up.... everyone has a different idea to what 'extra' means and how they like to eat their subs but this....this was no ordinary day at jimmy Johns. Like I said earlier, we had just been their about 3 days before. We ordered the Gargantuan ..the one that has so much meat on it that it's really more like having 2 subs on one roll. Clearly more then one meal but SO DAMN WORTH IT!!! Honestly though, for the price it was well worth it. Going based on that experience (and my husband had been here before) you would think that we would be amazed, yet again, after ordering again. Sadly...no. This place totally flopped. Other negative feedback: their subs don't have much meat to them. The right side of the men listed as 'club sandwiches' are not actually larger in portion size. Their portions are very small (meat wise). You pay for what you get though. Go to Firehouse for a larger sub! Some good things worth listing: They use only premium meats which are all very tasty & very impressive. If your questioning the mayo (which I will NEVER order from them again) they offer packets for you to add yourself. The bread is very tasty too. If you order 12 grain you get toast. French bread is a roll. I'll probably try this place again but if I ever see that brat working their I'm going to give him an ear full! If they did the right thing the kid would have been fired. read more

I generally love Jimmy John's food, but this store sucks. The people that work the registers generally have no personality and must hate life. Other than reading the total, there's often not even another word muttered. The folks making the sandwiches must be in a similar state of despair...they look miserable. What a downer. read more

Who doesn't love a good sandwich? Jimmie Johns always hits the spot. I'm quite partial to the Sgt Billy Club. This particular JJ is right in Easton next to the Chase Bank. Good, clean, shop, can't complain. They also deliver which is phenomenal. I stay not too far away on business and it's nice to just hop online and place an order. They get to you quickly too, which is always a plus! read more

I have had a sample of Jimmy johns' sub, but that tasted good. I decided to try a full size sub, I was disappointed. There was way too much cheese that was bunched up in one area. I guess they don't put a lot of dressing on their subs. I guess I will stick with subway or Quiznos, not made for me. read more

I was really unhappy with the service today! I've usually enjoyed getting delivery sandwiches, but the woman who delivered the sandwich, saw that I was paying in cash, then asked if I was sure the amount I had was enough. It was incredible rude, and felt a bit like a shake down. read more

Great sub terrible service. I walked in & the cashier asked if I had a pick up order and I said no & the gentleman training him made a snide remark saying of course you don't, I ignored it and proceeded with my order. The gentleman with glasses was training him & was rude towards him & me. While I was waiting for my sub another customer came in and asked something and the gentleman with glasses snapped at her and was really rude. I usually go to this store for my lunch from work, but I will no longer be returning. read more

2nd time in a row ordering for delivery @ World of Beer, and 2nd time in a row, that though the ticket is correct, whoever is preparing the items does as s/he wishes. I'd hoped delivery would avoid the horrors that are the actual location, but I was not so lucky. I challenge anyone to go in at any time and not develop a headache within minutes. If it's not the employees yelling and SWEARING at each other, they're dragging the chairs and stools around as loudly as possible while "cleaning," and my favorite was watching the female manager actually SIT on the prep station! Whoever is in charge of this location needs to take a lesson from the Sawmill Road location. Avoid the Easton location at all costs. read more

Probably the worst sub I have ever had. I ordered a veggie sub that consisted of lettuce, tomato, cucumber and a totally tasteless cheese-again no choice. They did have onion they could add but nothing else--where were the olives, peppers, spinach, etc. I asked them to salt the sub and they informed me that they do not have any salt???????? What kind of a restaurant doesn't have any salt? I was in a hurry and went ahead and bought it. It was dreadful. Not only was the sub totally tasteless the bread was stale. I will never go back again. read more

I have had nothing but terrible experiences with this location. I have worked at Easton for years and it's a nice option to have a sandwich delivered when you don't want to leave for lunch. Freaky fast? Hardly. I get 1 hr for lunch and to ensure I get my full hour I will order 30 minutes before my break starts. On several occasions my sandwich took over an hour to arrive at my place of work. I only had a few minutes left on my break so I called the restaurant to cancel my order because I was out of time. They show up later with my sandwich anyway. I have called to voice my concerns with the manager and they said they would send me coupons but never did. What caused me to write this review was the result of a jimmy Johns delivery man coming to my place of business and treating myself and my co worker very rudely. Yelling at me and telling me how to do my job. Excuse me? You're not a customer you're here to deliver a sandwich and I was nothing but nice to you. Get a grip jimmy johns! If I want a sandwich I'll go to Panera from now on. read more