First off, I would like to state that I absolutely loathe the car buying experience. I had my last…read morecar for almost ten years..... Since I did own my last car for 10 years, the maintenance issues just got to where it was not economical to keep it. My father told me to check out Enterprise (rental cars) for their used car sales. I already knew I was NOT going to a car dealership. I instead found a few cars with Hertz in Killeen. I was lining up financing at my credit union and the loan officer referred me to CMC. I never would have considered buying a car from a little place on the side of the road but it turned out GREAT! I was shown a few cars that were too small but they said they had one being serviced and would be getting it back the next morning. That car turned out to be the one I purchased. I got a decent amount for my trade in and was on my way in about an hour. This NEVER happens, but I even got my plates the next day. Overall stress free and positive experience.

I shopped at a couple of the larger dealerships and was reluctant to go to a smaller one. I was…read moresurprised to hear Justin (#1) say "take your time- there's no rush" and encouraged to look around the sales lot and test drive wherever I chose. When I found the vehicle that fit me, I resigned myself to several hours of waiting, but was actually finished and on my way in just over an hour. I am an older woman and appreciate being treated with respect - not condescension- and Justin (#2- mgr.) was completely respectful - heard my offer, countered and we came to an agreement with the least drama I have had in MANY years of car-buying! This was about as easy as it gets and if I buy again, I will go see these guys! R. Shaw Robinson

I was on the road traveling from Fort Worth to Austin when my tire check system light came on…read morenotifying me to check my tire pressure. I pulled into Dunn's Btake and Tire repair shop and they gave me great advice on repairing my tire and getting me right back on the road again. Thank you Dunn's Brake and Tire, your help was greatly appreciate. Best to you, Michelle T.

They dont know much about Jeeps- and it seems like after a repair a new problem would occur- after…read moreseveral instances of this I decided to try someone else-

Nice dealership and the people were pretty low pressure and very courteous. It was also a quick…read moreprocess (in and out in about three hours). They were fair with the trade and with financing. I know they made a little bit but they are in business to make money after all. I don't feel like I was screwed on the deal. We both got what we wanted at a reasonable rate. Ask for Toby. Real nice guy and really low pressure. The manager on duty at the time also came out and explained the deal to me, which helped ease my mind.

Do not give these folks your business. Found an Acura rdx online on Thursday, called immediately…read moreand found out it was available. Communicated with the salesman Gates the entire time and made it clear I'd be down from Fort Worth (1.5 hour drive) first thing Saturday morning. I got videos of the actual car and thought I saw a few blemishes on it so asked for it to be washed and ensure there was nothing notable to see on the car since we were coming all that way and planned to take the car as long as it was up to snuff. On Saturday morning I texted Gates to let him know I was on my way and 10 minutes prior to opening a sales manager (Joseph) called and asked if we were still coming as another store wanted to sell it. Well, we arrive right as promised at 9 am sharp to look at a car that had scratches on almost EVERY PANEL. Well all of a sudden the car wash didn't work, he was double booked for his appointment even though we very well communicated that we were coming and then took his time to deal with it. We hung around for an hour and then called back and he hadn't gotten anyone working on the issue. It wasn't that it could be resolved immediately but it was the lack of follow up and eagerness to handle the issue when we wasted half our day to go get this car. Absolutely unacceptable service and I will be sending a complaint directly to autonation.

Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

Initially, the service was acceptable, but after spending $1,600, I expected a more thorough…read moreinspection. When they rotated my tires, they failed to check if they were balanced, resulting in a severe shake while driving. If they can't handle basic checks, what larger issues are they overlooking? When I inquired about balancing the tires, I was told it could be done for an additional $100--yet, if they rotate the tires, why wasn't this checked from the start? This will be the first and last time I trust this dealership with my business.

Doesn't everyone hate buying a car? It's just a thing--like death and taxes…read more So when we started to realize our driving habits changed, we began to evaluate our options. Full disclosure: we have had Fords for almost 10 years & we really like all that you can get for the price. We owned one Ford outright and another that was 1/2 way through its note. Over the course of a week, Michael emailed & texted us about our trade-in options and we stopped by once to see and sit in the cars/SUVs we were considering. Our experience with Michael via texting told us he was there to listen and serve us--not drop a sales pitch (as opposed to other dealers' text exchanges we've seen and heard about). The process of looking at cars, discussing our budget, signing the paperwork, and transitioning from our trade in to our new Escape Titanium was both efficient & casual. They want to make a good, lasting impression because they know they are in a smaller market and repeat customers are irreplaceable. We are really happy with our experience there and with Michael. We hope you will be too!

My son attempted to buy a used car from Bird Kultgen Ford this week. Our family has used Central…read moreNational Bank for years--they're a great bank! We've bought so many vehicles from BK over the years that I've lost count, and they service all of our vehicles as well. The BK Ford sales manager insisted that my son finance the car through BK's bank. He would not allow him to use our bank. It's ashamed that this new sales manager doesn't have a clue what he is doing.

I have been a customer of University Mazda for a while, but my patience has officially run out. It…read moreis clear that this dealership has misplaced priorities. Instead of focusing on retaining customers through quality service, the culture here--starting from the top down with General Manager James Griner--seems to be about harassing people into buying another vehicle. To James Griner: If you spent half as much energy improving your service department as you do pressuring people into sales, you might actually keep your customers. People come back for the service, not the harassment. Speaking of service, the department here needs to seriously step up their game. I recently had my Mazda serviced at a dealership in the Dallas area, and the difference was night and day. Not only was the service itself amazing, but they also went out of their way to wash my car and left a personalized thank-you note on the steering wheel. It was a small gesture that showed they actually appreciated my business. I have never received that level of care or attention at University Mazda. It is clear that Waco customers are not valued the way they should be. If you want to know how a service department should actually treat people, take the drive to Dallas. It is worth it.

Just bought my Mazda CX-90 from this dealership. Fernando was my salesman and he was the best . He…read morefound me the right vehicle and the whole process was smooth. The staff are friendly and welcoming . The service department is great they get you in and out quickly. I highly recommended them for your next vehicle purchase.

A few months ago I bought a truck from Russell. I wish I had listened to the news about her…read moresteeling horses and being arrested. I went on to do some construction work for her and was not paid. My truck note was behind because she didn't pay me. Later I find out she has been sued over and over again for steeling money and not paying bank loans. Just Google "russell giles case" and read. Please don't buy a car or truck from a crooked person. Josh (her sidekick) plays her scams with her.

Imagine if you will receiving a text from a company you sued over illegal repossesion and won. The…read morejudgement was paid on 8/17/2023 for $10,500. from Russell Giles. As of receipt of said funds, I bought another car and moved on. Well today Russell decided to threaten to sue me over the negative reports I had made prior to her paying the judgement. attached you will see her messages and my responses. I am fairly certain she has had a major issue selling vehicles, seems there are a few more bad reviews since mine. I wanted to caution you the bad reviews are there for a reason. along with all proper documentation proving I won the lawsuit and had to wait 8 months and hire an attorney but Giles finally paid. This is who you will be dealing with. This is truly one of the absolute worst places to buy a vehicle. Highly likely any good reviews are fake reviews done by bots. STAY AWAY OR YOU WILL REGRET IT.

The sales department did a good job finalizing the fine print and details I asked for. Negotiating…read morethe price was productive and stress free. I do not service my vehicles at dealerships under any circumstance, so I cannot comment on their service; however, they completed a safety inspection, routine service, and power steering reservoir replacement prior to me taking delivery. The mechanic was highly experienced, knowledgeable and professional. A very nice experience.

Friendly customer service but do NOT get service done here. Find an independent shop that won't try…read moreto take advantage of you. Service I requested and paid for was not delivered upon. I was lied to multiple times, taken advantage of and forced to overpay for undelivered serviceS. There are a multitude of reasons not to come here so please do additional research. I foolishly gave this dealer the benefit of the doubt but please learn from my mistake. I've calmly and respectfully tried to speak with the team to address my issues but they don't care to return calls. I'm rational and reasonable and am not looking for a handout but simply the service I already paid for? I'm not sure if it's an accountability or competency issue here but reasons to believe they do not care unless you become vocal online. You know who I am so please feel free to call me if you'd like to hear why you've lost a large commercial customer.

I've bought and sold several cars here over the years. They have always treated me well. Even when…read morethey haven't had what I was looking for at the time they have found what I wanted and gave me a call. I highly recommend giving them a call. Ask for Lawrence Matthys. He is the best car salesman I've ever dealt with. Knows the cars and doesn't do the hard sell.

I'm sure the cars are great, but the sales guys are not. I've heard sketchy things about their…read moremaintenance department too, enough to get me to shop elsewhere.

Since Douglas took over from Jubilee this location had been pretty amazing. But now I've had 2…read morerecent bad Customers service experiences. 1X I went for an oil change a few months ago. Received some heavy pushback for the so called drive up service express. Left and went to Five Star instead. Recently the service manager became abusive and aggressively verbal. It was uncalled for and the other employees agreed and apologized for his behavior. On the local Neighborhood app I saw someone else complain about them for same attitude from the service department manager. I went on and defended them. I regret that now. Douglas I don't know what happened but you need to go and ask Sewell in Dallas about appropriate attire and attitude of your employees. The service team other than manager I believe has change people quite a bit in last year or two. I think I understand why now.

Professional staff greeted us with a friendly word and smile…read more Experienced mechanics provided service above and beyond my expectations. My car drives like a new car. Jim, the service advisor was kind enough to lower my cost with a coupon. This is now my "Go-to" dealer for our family's vehicle. Thank you so much for peace of mind.