I brought my vehicle to Douglass Nissan of Waco, Texas for a simple, same-day service. A day or two…read morelater, I received a call stating that a diagnostic test could be performed on my vehicle for a separate charge. I informed the service advisor, Jonathan, that I did not need a diagnosis and only wanted the specific service I originally requested. He then informed me that they could not get my car to crank and run. What!! My immediate response was to describe my vehicle to him to ensure he had the correct car, because my car runs and cranks every single time. I explained that I was confused and didn't understand the issue since I had just driven the vehicle to the dealership myself, and suggested they must have the wrong vehicle. I think Jonathan completely ignored my comment. But, you know how something can be so outlandish you have to ask yourself if its actually happening? Is this guy just ignoring me? Throughout my interactions with Jonathan, I clearly understood that he indeed ignores me/ does not respond. He responds to me when it suits him--specifically when he was quoting prices or when I was agreeing to pay for additional services... When I expressed my valid concern regarding how a vehicle that arrived in running condition was suddenly inoperable, he completely ignored me/did not answer, not one word. So now that I seen this, I had no desire to escalate the matter or argue; I am a busy person with a lot going on in my life. I simply wanted the requested service completed, to pay my bill and leave. I dont want any trouble. I choose Douglass Nissan of Waco, Texas to bring my vehicle. Why would Douglass Nissan of Waco, Texas then take a crap on me, a customer, who had enough confidence to entrust you with their vehicle? Ultimately, I ignored how I was treated, ignored the fact that my car didnt previously have a problem of running/cranking,"bit the bullet" and agreed to the additional diagnostic charge just to get all this completed. Oh, I guess this made Jonathan happy. He talked to me after my agreement to pay more. To summarize this ridiculous experience: Exorbitant Costs: I ended up paying double to triple the amount of the original quote. Even though I paid more than double the money I still left with and Inoperable Vehicle: A car that I drove onto your lot had to be towed away because it was no longer running. Unprofessionalism: When I got into my car, there were loose car parts left on the seat and floor. The vehicle had not been reassembled. They did not even have the decency to put the vehicle back together. When I asked Jonathan to have the technicians reassemble it, guess what. He ignored me yet again/did not answer, not one single word. I just walked out and had my vehicle towed away. Unacceptable Delays: A service that should have taken a single day took approximately two and a half months. I received absolutely no apology for the delays, the terrible communication, or the fact that I had to tow my own vehicle off your lot. This level of customer service is entirely unacceptable. I expect a prompt response regarding how this situation will be rectified, including a review of the charges I was forced to pay and Jonathan's conduct.

Service department not "service" oriented. Baylor student stopped in for power steering fluid top…read moreoff (after calling ahead and confirming no charge) - sold him a bottle instead. Service Manager said, "sorry if we charged him for fluids he needed." I've been using dealers for years, and this was an easy win. You missed a major opportunity to gain a customer since he's in Waco for several years.

Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

The salesman, Gideon Bessemer (sp) which I later found out was fired from Pete Mankins went to…read morework at Toyota of Waco sold me a used lemon!!! Gideon stated this car went through 180 point check?? Less than six months later: I have a huge bill of $1200 for this 2020 Lexus NX300!!! In less than six months the rear brakes that were down to 20 percent had to be replaced, an air filter, and a battery. Unbelievable!!!! When I asked Gideon to pay for it, his response was wear and tire!!! Really ???? Everyone!!!! Including Adam Schwarz, the service manager at Toyota Waco show no empathy towards military veterans or a widow!!! Please DO NOT USE THESE TWO STEALERSHIPS!!! Especially the used car person Gideon B!!! Thank you for reading!! This car was driven exactly 9957 miles! Please read Gideons lies in his text message to me that it was more than 12000??? Also included are all receipts from both Stealerships and the text message from Gideon. I am not making this stuff up. Buyer beware. Please please read last statement on back page "YOUR SATISFACTION IS OUR REPUTATION".

BUYERS BEWARE!!! The 5 star rating is mainly before new ownership. In years past we had bought…read moreSEVERAL cars from Wooday Car Center. We moved out of Waco in 2015 and returned in 2023. A few weeks ago we decided to purchase a new car because we had always had such great experiences with them. I did search and saw 5 star rating. We found something we liked, even though it had 2 thousand miles more than advertised online since the owners had been using it to drive back and forth to Austin, where they live. we went ahead and bought it. I noticed it did not have a tag to say when it needed the next oil change so called to find out if it had been changed since I knew it had been being used. She gave me the mileage of the last time it had been changed.....6,000 miles. I asked Tamera if they would have it changed if we bought it back in, since I had never in my life bought a car that needed an oil change! Her answer was no. From my understanding they bought the business around 2018, So all the good reviews before that is from PREVIOUS owners

Dishonest and Misleading Experience at Woodway Car Center (9900 Woodway Drive, Woodway, TX)…read more My son had a very disappointing experience with Woodway Car Center while trying to purchase a 2020 Toyota Supra. He spoke directly with the manager, Damon, who repeatedly described the car as being in "excellent" and "near-perfect" condition. My son lives in North Carolina and, based on those assurances and some selective video footage (but no close-up photos), he put down a $1,000 deposit on a Monday to hold the car. Before sending the deposit, he specifically asked if the vehicle had any paint flaws, rock chips, or dings. He was told there were none. Despite requesting close-up images, none were provided. He spent $800 flying to Texas to see the car in person and arrived Wednesday morning -- just two days later. What he found was not what was represented: the car had noticeable rock chips across the front, visible wires hanging out, and multiple trim pieces missing. None of this was disclosed beforehand, and none of it appeared in the images or videos shared. Because of the condition of the vehicle -- which was clearly not "near perfect" -- he declined to go through with the purchase. Damon then informed him that the $1,000 deposit would not be refunded because they had held the car "too long." Two days, for an out-of-state buyer, is not excessive by any fair standard. This experience cost my son $1,800 between the non-refundable deposit and travel, and it stemmed from what we believe was a clear misrepresentation of the vehicle's condition. We are sharing this in good faith based on a real experience so others -- especially those buying from out of state -- can make informed decisions. We were later threatened with legal action if this review wasn't removed. In our opinion, honest feedback shouldn't be silenced. Buy with caution. In our view, this dealership was not transparent, and the information provided ahead of time was misleading

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

I won't buy a car here because the staff is so weird! They would not give me a trade in value for…read moremy car, then they kept trying to keep my old Subaru and make me drive a new Subaru around town while I run errands and I kept trying to explain how that doesn't work for me because I have to pick up my child at school and I would need his carseat, they acted like I was lying by questioning that and pressuring me to take the car. Anyway, I finally got my keys back and left. The desperate energy plus their sales tactics were strange and made me so uncomfortable. I won't be coming back.

First off, I would like to state that I absolutely loathe the car buying experience. I had my last…read morecar for almost ten years..... Since I did own my last car for 10 years, the maintenance issues just got to where it was not economical to keep it. My father told me to check out Enterprise (rental cars) for their used car sales. I already knew I was NOT going to a car dealership. I instead found a few cars with Hertz in Killeen. I was lining up financing at my credit union and the loan officer referred me to CMC. I never would have considered buying a car from a little place on the side of the road but it turned out GREAT! I was shown a few cars that were too small but they said they had one being serviced and would be getting it back the next morning. That car turned out to be the one I purchased. I got a decent amount for my trade in and was on my way in about an hour. This NEVER happens, but I even got my plates the next day. Overall stress free and positive experience.

I shopped at a couple of the larger dealerships and was reluctant to go to a smaller one. I was…read moresurprised to hear Justin (#1) say "take your time- there's no rush" and encouraged to look around the sales lot and test drive wherever I chose. When I found the vehicle that fit me, I resigned myself to several hours of waiting, but was actually finished and on my way in just over an hour. I am an older woman and appreciate being treated with respect - not condescension- and Justin (#2- mgr.) was completely respectful - heard my offer, countered and we came to an agreement with the least drama I have had in MANY years of car-buying! This was about as easy as it gets and if I buy again, I will go see these guys! R. Shaw Robinson

Best experience with a dealership. I have purchased from Jim twice. I usually hate going to…read moredealerships because the sales team seems to be wanting only the sale. Jim greeted me when I arrived. He did not hover over me like most sales people. I decided on a car, and Jim asked me if I wanted to test drive it, which I said I was ready to buy. He insisted I test drive it to make sure I liked the car. Of course there have been minor issues, but it's a used car, not brand new. If you are worried about future issues, you spend a little more and buy the one time offer for the warranty. I know these vehicles personally test drive and fixed by Jim. Thank you Jim Darr for helping with a vehicle when I had no credit. Thank you!

We recently bought a Nissan Xterra for my wife from them. Jim is very knowledgeable and always…read morereturns your calls and answers any questions. I love that There is a warranty available with any vehicle you buy there. I would recommend them if you need to use the vehicle.

I called to inquiry about a vehicle, said good morning I'm interested in 2 of your vehicles on your…read morelot. Do you all happen to offer financing, he said no we don't. I said ok thank you and he just hung up. Not a very welcoming conversation with mutual manners.

We found the truck with everything we needed and wanted for less than we were planning to spend…read more I'll definitely be back for our next vehicle!

Amazing service, Dependable vehicles, Honest employees, Fair prices ... it's a no brainer. We had a…read moreteam and shopped all day, ready to buy. Some were friendly and honest and some not so much. I recommend these guys! They have become a Promise Co fam go to :) lol

FRAUDULENT BUSINESS - BUYERS BEWARE…read more I bought a used vehicle from these two individuals, David and Brian. The car's engine was shot. They masked the problem by using a heavier weight oil. As my mechanic said there are a lot of unscrupulous individuals out there. Pass on these guys.