First off, I would like to state that I absolutely loathe the car buying experience. I had my last…read morecar for almost ten years..... Since I did own my last car for 10 years, the maintenance issues just got to where it was not economical to keep it. My father told me to check out Enterprise (rental cars) for their used car sales. I already knew I was NOT going to a car dealership. I instead found a few cars with Hertz in Killeen. I was lining up financing at my credit union and the loan officer referred me to CMC. I never would have considered buying a car from a little place on the side of the road but it turned out GREAT! I was shown a few cars that were too small but they said they had one being serviced and would be getting it back the next morning. That car turned out to be the one I purchased. I got a decent amount for my trade in and was on my way in about an hour. This NEVER happens, but I even got my plates the next day. Overall stress free and positive experience.

I shopped at a couple of the larger dealerships and was reluctant to go to a smaller one. I was…read moresurprised to hear Justin (#1) say "take your time- there's no rush" and encouraged to look around the sales lot and test drive wherever I chose. When I found the vehicle that fit me, I resigned myself to several hours of waiting, but was actually finished and on my way in just over an hour. I am an older woman and appreciate being treated with respect - not condescension- and Justin (#2- mgr.) was completely respectful - heard my offer, countered and we came to an agreement with the least drama I have had in MANY years of car-buying! This was about as easy as it gets and if I buy again, I will go see these guys! R. Shaw Robinson

I was on the road traveling from Fort Worth to Austin when my tire check system light came on…read morenotifying me to check my tire pressure. I pulled into Dunn's Btake and Tire repair shop and they gave me great advice on repairing my tire and getting me right back on the road again. Thank you Dunn's Brake and Tire, your help was greatly appreciate. Best to you, Michelle T.

Horrible customer service, especially over the phone. Called for a basic maintenance service on my…read morevehicle, not only was there no attempt made to quote me, but i also got hung up on before even finishing a sentence. If you don't know how to change brake pads just say that.‍‼ Then i was also lied to when i asked for a yelp to leave a review to. Probably better off searching up a Youtube tutorial than going here!!

Spoke with Michael (the manager), Phone number ending in 5511, and was told they wouldn't sell the…read morevehicle unless we remove our review. The salesman lost out too. 2020 Pre Owned Suburban LT DO NOT RECOMMEND**purchased 07/13 and returned 07/14/2026 *Within 24 hours* Our experience was extremely disappointing. We felt rushed throughout the buying process and trusted the dealership to explain everything clearly. We discussed our payment goals with sales, but after signing, we realized an extended warranty increased the terms beyond what we had agreed to. When we contacted the dealership the very next day to cancel the warranty, the conversation suddenly shifted to concerns about a potential straw purchase. This was never mentioned by the salesperson or finance director before or during the transaction, even though they were aware from the beginning that a family member was financing the vehicle. If there were concerns about how the purchase was being structured (i.e. legal or fraud concerns), those should have been addressed before drafting the contract, having us sign the paperwork, and completing the sale--NOT after taking it home. The team also knew the buyer was not even listed on the insurance policy at the time of purchase, yet they still prepared the contract, completed the transaction, and handed over the keys. Raising these issues only after we asked to cancel an optional warranty felt inconsistent and unprofessional. To add to our frustration, the vehicle was not detailed before delivery. Not being properly detailed falls below many customers' expectations. This leaves us feeling like the focus was on closing the sale rather than providing a quality customer experience. We expected transparency, professionalism, and guidance.

Do not give these folks your business. Found an Acura rdx online on Thursday, called immediately…read moreand found out it was available. Communicated with the salesman Gates the entire time and made it clear I'd be down from Fort Worth (1.5 hour drive) first thing Saturday morning. I got videos of the actual car and thought I saw a few blemishes on it so asked for it to be washed and ensure there was nothing notable to see on the car since we were coming all that way and planned to take the car as long as it was up to snuff. On Saturday morning I texted Gates to let him know I was on my way and 10 minutes prior to opening a sales manager (Joseph) called and asked if we were still coming as another store wanted to sell it. Well, we arrive right as promised at 9 am sharp to look at a car that had scratches on almost EVERY PANEL. Well all of a sudden the car wash didn't work, he was double booked for his appointment even though we very well communicated that we were coming and then took his time to deal with it. We hung around for an hour and then called back and he hadn't gotten anyone working on the issue. It wasn't that it could be resolved immediately but it was the lack of follow up and eagerness to handle the issue when we wasted half our day to go get this car. Absolutely unacceptable service and I will be sending a complaint directly to autonation.

Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

The salesman, Gideon Bessemer (sp) which I later found out was fired from Pete Mankins went to…read morework at Toyota of Waco sold me a used lemon!!! Gideon stated this car went through 180 point check?? Less than six months later: I have a huge bill of $1200 for this 2020 Lexus NX300!!! In less than six months the rear brakes that were down to 20 percent had to be replaced, an air filter, and a battery. Unbelievable!!!! When I asked Gideon to pay for it, his response was wear and tire!!! Really ???? Everyone!!!! Including Adam Schwarz, the service manager at Toyota Waco show no empathy towards military veterans or a widow!!! Please DO NOT USE THESE TWO STEALERSHIPS!!! Especially the used car person Gideon B!!! Thank you for reading!! This car was driven exactly 9957 miles! Please read Gideons lies in his text message to me that it was more than 12000??? Also included are all receipts from both Stealerships and the text message from Gideon. I am not making this stuff up. Buyer beware. Please please read last statement on back page "YOUR SATISFACTION IS OUR REPUTATION".

My son attempted to buy a used car from Bird Kultgen Ford this week. Our family has used Central…read moreNational Bank for years--they're a great bank! We've bought so many vehicles from BK over the years that I've lost count, and they service all of our vehicles as well. The BK Ford sales manager insisted that my son finance the car through BK's bank. He would not allow him to use our bank. It's ashamed that this new sales manager doesn't have a clue what he is doing.

I was very disappointed with my experience here, especially given all the glowing reviews this…read moredealership has. I had a confirmed appointment to see a specific truck yesterday and informed the rep I'd be driving an hour and a half to get there, ready to buy. When I arrived, I was told the truck had already been sold earlier in the day and that the person I had the appointment with left for the day. No one bothered to call, email or even send a text ahead of time, which wasted a 3 hour round trip. Vehicles sell quickly, but the lack of basic communication and respect for a customer's time was unacceptable. I won't be returning.

*DISCLAIMER*: In order for ANY business to be rated 5 stars in my book, they have to go above and…read morebeyond my expectations. My 4 is likely everyone else's 5, so 4...that's pretty good in my book. Bought our car 2 days ago, so this is my experience for sales/finance only. I NEVER...repeat NEVER have written a review for a car dealership. Most places are meh, but let me give you some background. We were in the market for a new car and went to a local dealership (different make). I'm tired of the BS and haggling, so I was upfront. I said give us your best price, emphasis on best. The other dealership was about $2000 over online advertised price of a Ft. Worth dealership and lowballed our trade, so we up and left and was going to drive to Ft. Worth to get a car. Mazda was kicking around in our heads, but we were not 100% prepared with a "fair" price in mind. In hindsight, maybe I shouldn't have told the salesperson that I wanted to cut all the BS. (I apologize.) Not his fault the dealership requires all of the "questionnaire" to be filled out. I didn't want to waste my time answering it if the deal wasn't going to happen. Anyways, not only was the car at a fair price (according to my other car buying sources: credit union, Costco car buying, other car buying service, employee car buying service), but they came back with a very fair trade-in value for my trade in. Mind you we were offered $2000 more than the "other" dealership we went to. Got a FANTASTIC interest rate. It was just about as painless as a Scion dealership. Finance didn't try to push unwanted and unneeded BS about tracking and etching, paint and leather protection. They asked and we declined and then we moved on. Would definitely recommend doing more research about price and features before going in, but the vibe at the dealership was pretty low haggle and we didn't feel pushed to purchase the vehicle. Late on a Saturday wasn't a good time to purchase, as the "cleaning" of the vehicle really wasn't up to par, but we're easy and let it slide. I don't know the experience of others, but if I had to do it again, I'd be back because I didn't feel taken advantage of. The "other" dealership lost our business because they didn't have their A-game. They had no idea that I knew the exact internet price of the exact car (VIN verified). Eh...not only that, but Mazda will hold a better resale value anyways compared to the "other" company. Best of all, this location is in town and easy to get to. Easy, easy, easy! (And DONE!) Thank you for the positive experience!

I normally buy cash cars, but my husband needs to do a long commute to Fort Worth three times a…read moreweek now, so we decided to spend some of our savings and buy a nicer used car. We got a 2015 Chevy Trax with only a little under 100,000 miles with a Carfax full of service records. We were so happy with it, and we didn't do enough haggling, to be honest, but we were ok because it looked like a reliable car! The test drive was no problem: highway, side roads, etc. We bought the car on Saturday and picked it up after they did the oil change and stuff on Monday. On Tuesday, the first time my husband drove the car to Fort Worth, the check engine light came on! He got the code read, and it's a problem that is going to cost us $500 in parts and another $500 in labor. They had reset the code and we're just hoping the check engine light wouldn't come on until they had their money and we were locked in. We had been telling all of our friends on Monday about the great experience, and now we are stuck with half of our savings gone and a very expensive lemon. I will never finance for a "better" car again, and I feel stupid for thinking the salesman, Jeff, was an honest guy. TL;DR: The check engine light came on the day after we brought the SUV home, and there is no way they didn't know. Buyer beware.

This was mine and my husband's second visit to Allen Samuels DCJR. The first time around we…read morepurchased a new Jeep Cherokee Laredo. I loved the vehicle purchase, but was not very happy with the service I received during the sale. I was contacted by an Internet rep in regards to possibly trading in my Jeep about a week ago. I decided to give them another try (but said I would not work with my original salesman.) We were matched with Kelly Townsend and hit it off well. She spent time getting to know us and asked questions, which I think is imperative to creating a substantial relationship with your customers. We worked directly with Hussein, who is now the Sales Director. We had originally worked with Hussein in financing during our first purchase, but he has made a huge improvement for the company since taking over the sales team. He took time to sit with us to find out exactly why we were not satisfied the first time around. Additionally, he worked an amazing amount of magic to get me into my dream truck. I was in the deep negative before trading in my Jeep, but the carryover balance was practically nil by the time he was through. I will most definitely be visiting Allen Samuels DCJR in the future and look forward to their business, especially if they keep Hussein as the Sales Director and keep training Sales Associates the way they should be trained. Kelly was great to work with and we look forward to future exchanges with the company. Thanks for everything guys!!! Loving my new Dodge Ram!

The sales department did a good job finalizing the fine print and details I asked for. Negotiating…read morethe price was productive and stress free. I do not service my vehicles at dealerships under any circumstance, so I cannot comment on their service; however, they completed a safety inspection, routine service, and power steering reservoir replacement prior to me taking delivery. The mechanic was highly experienced, knowledgeable and professional. A very nice experience.

I've bought and sold several cars here over the years. They have always treated me well. Even when…read morethey haven't had what I was looking for at the time they have found what I wanted and gave me a call. I highly recommend giving them a call. Ask for Lawrence Matthys. He is the best car salesman I've ever dealt with. Knows the cars and doesn't do the hard sell.

Car was due a b12 maintenance minder. I told the customer service manager David i was aware the car…read morehad a small oil leak. I asked how to properly check the oil level on the plastic yellow dipstick. He was not interested in showing me only to try to make a joke out of that. When it came time for checkout he told me the car had the same things wrong with it as in past visits. I was only aware of the oil leak. They are numerous areas needing immediate repair on the service report that were not explained properly. David was not interested in the safety or service needs of my car.

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

Went in recently for maintenance and services. The customer service manager has been replaced. But…read morethen again so has the service people. A nice change but some work is still needed. The one thing I can say, "LISTEN TO YOUR CUSTOMERS." When they ask you to contact a particular person not someone else I suggest you do so. I could have picked up my vehicle when it was ready not several hours later had you actually done that. My rating has improved to a 2.75. A more professional appearance and proper name tags would be nice.