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    Douglass Subaru Service

    3.2 (16 reviews)
    Open 8:30 am - 7:00 pm

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    Denny played too hard with his new Subaru
    Mary P.

    I bought my Subaru 2 years ago and it's the only place I take it for regular maintenance. They are courtesy and I know I don't have to worry about anything going wrong. I love this dealership and recommend it to all my friends , especially my single older female friends. Today I had my pup with me and he left with his own complimentary Subaru

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    5 months ago

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    8 months ago

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    11 months ago

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    4 months ago

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    2 years ago

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    2 years ago

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    Ask the Community - Douglass Subaru Service

    Review Highlights - Douglass Subaru Service

    Hunter had no problem with me taking a look and he even offered to let me test drive whatever I wanted.

    Mentioned in 2 reviews

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    CMC Auto Group - Looking for a deal on a great vehicle?  Come see me @ CMC Auto Group. #BuyfromtheBear cmcwaco.com.

    CMC Auto Group

    (3 reviews)

    First off, I would like to state that I absolutely loathe the car buying experience. I had my last…read morecar for almost ten years..... Since I did own my last car for 10 years, the maintenance issues just got to where it was not economical to keep it. My father told me to check out Enterprise (rental cars) for their used car sales. I already knew I was NOT going to a car dealership. I instead found a few cars with Hertz in Killeen. I was lining up financing at my credit union and the loan officer referred me to CMC. I never would have considered buying a car from a little place on the side of the road but it turned out GREAT! I was shown a few cars that were too small but they said they had one being serviced and would be getting it back the next morning. That car turned out to be the one I purchased. I got a decent amount for my trade in and was on my way in about an hour. This NEVER happens, but I even got my plates the next day. Overall stress free and positive experience.

    I shopped at a couple of the larger dealerships and was reluctant to go to a smaller one. I was…read moresurprised to hear Justin (#1) say "take your time- there's no rush" and encouraged to look around the sales lot and test drive wherever I chose. When I found the vehicle that fit me, I resigned myself to several hours of waiting, but was actually finished and on my way in just over an hour. I am an older woman and appreciate being treated with respect - not condescension- and Justin (#2- mgr.) was completely respectful - heard my offer, countered and we came to an agreement with the least drama I have had in MANY years of car-buying! This was about as easy as it gets and if I buy again, I will go see these guys! R. Shaw Robinson

    AutoNation Chevrolet Waco

    AutoNation Chevrolet Waco

    (74 reviews)

    Nice dealership and the people were pretty low pressure and very courteous. It was also a quick…read moreprocess (in and out in about three hours). They were fair with the trade and with financing. I know they made a little bit but they are in business to make money after all. I don't feel like I was screwed on the deal. We both got what we wanted at a reasonable rate. Ask for Toby. Real nice guy and really low pressure. The manager on duty at the time also came out and explained the deal to me, which helped ease my mind.

    Do not give these folks your business. Found an Acura rdx online on Thursday, called immediately…read moreand found out it was available. Communicated with the salesman Gates the entire time and made it clear I'd be down from Fort Worth (1.5 hour drive) first thing Saturday morning. I got videos of the actual car and thought I saw a few blemishes on it so asked for it to be washed and ensure there was nothing notable to see on the car since we were coming all that way and planned to take the car as long as it was up to snuff. On Saturday morning I texted Gates to let him know I was on my way and 10 minutes prior to opening a sales manager (Joseph) called and asked if we were still coming as another store wanted to sell it. Well, we arrive right as promised at 9 am sharp to look at a car that had scratches on almost EVERY PANEL. Well all of a sudden the car wash didn't work, he was double booked for his appointment even though we very well communicated that we were coming and then took his time to deal with it. We hung around for an hour and then called back and he hadn't gotten anyone working on the issue. It wasn't that it could be resolved immediately but it was the lack of follow up and eagerness to handle the issue when we wasted half our day to go get this car. Absolutely unacceptable service and I will be sending a complaint directly to autonation.

    Bird Kultgen Ford

    Bird Kultgen Ford

    (60 reviews)

    Doesn't everyone hate buying a car? It's just a thing--like death and taxes…read more So when we started to realize our driving habits changed, we began to evaluate our options. Full disclosure: we have had Fords for almost 10 years & we really like all that you can get for the price. We owned one Ford outright and another that was 1/2 way through its note. Over the course of a week, Michael emailed & texted us about our trade-in options and we stopped by once to see and sit in the cars/SUVs we were considering. Our experience with Michael via texting told us he was there to listen and serve us--not drop a sales pitch (as opposed to other dealers' text exchanges we've seen and heard about). The process of looking at cars, discussing our budget, signing the paperwork, and transitioning from our trade in to our new Escape Titanium was both efficient & casual. They want to make a good, lasting impression because they know they are in a smaller market and repeat customers are irreplaceable. We are really happy with our experience there and with Michael. We hope you will be too!

    My son attempted to buy a used car from Bird Kultgen Ford this week. Our family has used Central…read moreNational Bank for years--they're a great bank! We've bought so many vehicles from BK over the years that I've lost count, and they service all of our vehicles as well. The BK Ford sales manager insisted that my son finance the car through BK's bank. He would not allow him to use our bank. It's ashamed that this new sales manager doesn't have a clue what he is doing.

    University Mazda

    University Mazda

    (10 reviews)

    I have been a customer of University Mazda for a while, but my patience has officially run out. It…read moreis clear that this dealership has misplaced priorities. Instead of focusing on retaining customers through quality service, the culture here--starting from the top down with General Manager James Griner--seems to be about harassing people into buying another vehicle. To James Griner: If you spent half as much energy improving your service department as you do pressuring people into sales, you might actually keep your customers. People come back for the service, not the harassment. Speaking of service, the department here needs to seriously step up their game. I recently had my Mazda serviced at a dealership in the Dallas area, and the difference was night and day. Not only was the service itself amazing, but they also went out of their way to wash my car and left a personalized thank-you note on the steering wheel. It was a small gesture that showed they actually appreciated my business. I have never received that level of care or attention at University Mazda. It is clear that Waco customers are not valued the way they should be. If you want to know how a service department should actually treat people, take the drive to Dallas. It is worth it.

    Just bought my Mazda CX-90 from this dealership. Fernando was my salesman and he was the best . He…read morefound me the right vehicle and the whole process was smooth. The staff are friendly and welcoming . The service department is great they get you in and out quickly. I highly recommended them for your next vehicle purchase.

    Douglass Subaru Service - car_dealers - Updated May 2026

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